Uhaul Arvostelua 

24 hour Rental Be careful of this criminal
508 N Goldenrod 32807
Rented a truck for 24 hours put 20 miles on it returned it in the evening they charged me $20 to return it. I returned it with the same amount of gas that I left with drove 20 miles they charge me 4 gallons of gas another $20 on the phone with trying to get help for an hour and a half still nothing stay far away from this place they are criminals they don't answer your phone they don't answer your calls manager was supposed to contact me never did. Stay away go someplace else with a decent reputation. They used to be perfect I don't know what happened.

U-Haul has managed to turn what should have been a straightforward move into one of the worst customer-service experiences I have ever dealt with.
I reserved two U-Box containers well in advance for delivery on August 26 so I would have several days to pack before my move. U-Haul failed to deliver them. They pushed the delivery to August 28. Then they failed again and pushed it to August 29.
So U-Haul wasted three days of my packing time because of their own scheduling problems.
Then, after finally getting the containers, I got to see what I was supposed to trust with my belongings on a cross-country move. The U-Boxes I received looked so worn and questionable that I seriously wondered whether they would survive the trip without coming apart. This is what U-Haul expects customers to put thousands of dollars of personal property into and send across the country.
But somehow U-Haul managed to make the situation even more ridiculous.
On the very day the U-Boxes were finally supposed to be delivered — already THREE DAYS LATE — U-Haul called me to confirm their PICKUP for 7:00 AM the next morning.
Let that sink in.
They were scheduling the containers to be picked up when they had not even delivered them yet.
When I pointed this out, the response was essentially that they hadn't even noticed the U-Boxes had never been delivered.
That tells you everything you need to know about the level of organization involved here.
They knew exactly when my reservation was made. They knew when these containers were supposed to be delivered. They knew I needed time to pack them. Yet their failures cost me three days, they provided containers I have very little confidence in for a cross-country move, and then their system was apparently organized enough to schedule a pickup for containers they weren't organized enough to actually deliver.
I chose U-Haul because I expected an established moving company to be capable of handling something as basic as deliver the containers, give the customer the agreed packing time, then pick them up.
Apparently that expectation was too high.
If you have a move with a firm schedule and cannot afford to lose several days because a company doesn't have its logistics together, I strongly recommend considering somebody else.
Three days late. Questionable containers. Pickup scheduled before delivery. Completely unacceptable.

Furious about Uhaul. I had a reservation for a Monday. They called me on a Sunday to tell me they don’t have a truck for me. One day notice and a Sunday when there’s no one I can call for an alternative. The told me my reservation was a request not a reservation. What a disastrous company

What disappointing service and a huge hassle of an experience. Showed up to pick up reserved truck, no truck to be found! Called CS, hold times, two transfers, found a truck half hour away. Now my move's late and I have to spend two hours of driving to pick up and drop off there (I was only going to use the darn thing for 2-3 hrs.) I ensured I wouldn't be charged mileage for the extra distance because it was a compensation for what should have been a local pick-up. The pick-up location and attendant were good. Truck was good. Of course when I got the bill it was waaay more than it should have been. Of course they added $68 of mileage! I had declined the optional damage coverage when I reserved originally but they added that too! Then they also added a fuel charge even though I put fuel in it! Had to call CS again and send the rep photos showing I topped up the fuel to its original level. She refunded that but said she needed to escalate the other two charges as disputes to a manager. Ridiculous that I have to jump through hoops to get my money back because of their simple errors after they already failed at the basic commitment of having a truck available for me. Almost a whole week later I got a refund for one item. No mention of the other. I emailed back and they ignored it. Emailed another full week later a little more sternly and got 'sorry for delay, will issue refund today'. What a long, drawn out hassle for what should have been a quick and easy transaction. They dropped the ball on the reservation and then tried to charge me for every last thing they could on top of it, resulting in wasting more of my valuable time not only driving around to pick up the truck but calling, emailing and waiting for refunds of my money! No remorse or apologies or promises to do better. I will never use Uhaul again.

1/5 Stars – Severe Rodent Infestation Since 2023, Unauthorized Access, and Disputed Charges

Storage unit #5052 at 237 Fountain St, Akron, OH has been affected by a severe, ongoing rodent infestation since 2023, resulting in extensive biohazard contamination and thousands of dollars in personal property loss. Despite years of complaints and formal notifications from 2023 through 2026, U-Haul management has failed to provide an acceptable resolution or adequately remediate the condition.

To make matters worse, my locked unit was accessed without my permission or prior notice, and my belongings were moved and disturbed. Photographic evidence clearly documents differences in the condition and arrangement of my belongings, including items that were moved and additional contamination and damage. I did not authorize anyone to enter or disturb my unit.

U-Haul management has stated that they do not possess keys to customer units. Nevertheless, my locked unit was accessed. The photographic evidence documents these changes to my property.

Local management also assessed an $181 charge while the matter was actively being disputed with Anthony Jones, U-Haul Vice President. I was never provided notice of any lien before access to my unit was denied. I paid the $181 under protest to regain access to my belongings and document their condition.

I made repeated efforts to resolve this matter directly with U-Haul, including escalating the matter to U-Haul Legal. Despite those efforts, the matter remains unresolved.

Based on my experience, I strongly caution consumers to carefully consider the condition, security, and handling of their belongings before storing property at this location.

Changed my pickup spot a day before my trip. They led me to believe my pickup and drop off locations were available when they knew were not. Looked a lot like bait and switch to me. I had to ride a bicycle to pick up the trucks or drop off the trucks. I didn’t appreciate riding my bicycle an extra 15 to 25 miles each time on a one way rental after a 55 mile ride already.

I made a rental reservation a week before. The day before, U-Haul called to tell me they have no trailers available. You cannot trust this company to meet your moving needs!

I truly hate writing scathing reviews. But what are going to do. When something is irredeemably awful, people need to now. Without further ado….

If you can avoid using UHaul, DO! Go to Home Depot instead even though they’ve got their issues too!!!! For the second time in less than a month, I’ve gotten the most G-d awful service from UHaul. Last time, I placed an online order l, drove 25 minutes to get to the nearest store to be told they were closing for the day (at Noon) because all computers were down. The clerk was unable to call up my order and release it to me even though I had paid for my items and could show him my receipt which detailed what I’d bought.

Today, the website was being erratic and wouldn’t process my online order for no explicable reason. But, it did provide me a number to call for assistance. It’s Saturday. The recording stated they’re only open on Monday - Friday. Stupidly, I drove directly to the store figuring I’d just buy the things I need to finish packing for my move. WRONG! I was there at 7am. The poster on the door confirmed they opened at 7:00. No one showed up until 8:00am and then offered me no help to find the items I needed. They were only interested in attending to customers renting vehicles. Even though I was the first person at the store that morning, I had to wait more than 20 minutes to pay for my things while 2 staffers waited on the others. COMPLETELY AND TOTALLY UNACCEPTABLE!!

This is a ZERO Star review!! Do better U-Haul as there is a lot of moving companies beating your prices so people will just stop using you soon enough!
I reserved a UHaul in Weyburn SK and called to make sure it was there the day before and got told no and to call this number so I called the number that dispatched them out and get told the day before pickup that they no longer have one and that they only have a 26 foot and I have to drive to La Flèche SK to pick it up a 416km drive EXTRA keep in mind I booked a 20 foot and was moving provinces so I had to be somewhere by a certain date so….. than I was told by 3 different UHaul employees that the extra mileage o had to drive would be reimbursed to me when I dropped it back off in AB. That did not happen and I have been told now 4 different times a manager would call me to fix this and crickets…. Nothing…. This is bullshit oh and to boot when I picked the UHaul up it was empty so had to put $216 in fuel into it to even leave La Flèche…… and this wasn’t even part of my original journey as it was 416km in the opposite direction I was going and still needed to load it in Weyburn so ya not impressed! People stop using UHaul amd research moving companies they are cheaper and better!!

Good evening Sir,
My apologies for contacting your office directly. I have made several attempts to address this matter through the appropriate customer service channels, including forwarding the email correspondence below and advising your Team of my subsequent follow-up. Unfortunately, to date, I have not received a response from the local San Antonio Team.
I am reaching out regarding the poor customer service experience and conversation I had with Diego Gonzalez on Friday, 14 August, specifically the unprofessional manner in which I felt I was addressed while attempting to resolve an already unpleasant situation with U-Haul.
I certainly do not expect you personally to address this matter; however, I would greatly appreciate having a senior member of your Team contact me to discuss the interaction with Mr. Gonzalez, as well as the subsequent lack of follow-up from his direct supervisor, John Martinez.
Thank you for your time and consideration. I would appreciate the opportunity to discuss this matter with the appropriate member of your leadership Team.
Begin forwarded message:
Please call me at ----- at your earliest convenience. I would like to speak with you regarding your FSM, Diego Gonzalez.
I have attempted to call the contact number U-Haul provided for you several times; however, there has been no answer, and the number does not provide an option to leave a voicemail.
I would appreciate the opportunity to speak with you directly regarding this matter.
On Aug 17, 2026, at 09:39, john_martinez wrote:
Sir,
I apologize that we couldn't come to agreement on your reservation. Unfortunately, we don't typically move trailers from location to location for upcoming reservations. I did verify that we did pay out a reservation guarantee to your card on file. Hopefully we can find something more accommodating for your next move. I do hope you still choose UHaul for your moving and storage needs.

I've not even gotten the truck and I already have issues. The pickup location I chose was 5 min from my house. They moved it to an hour away. I called and they said that I have no choice, told me I was totally powerless, and that they would not credit me for the extra distance. Already a horrible experience.

I booked a box trailer with a ramp for moving large appliances/furniture. I was assured by the consultant it had a ramp, I also called the pickup venue, also assured it had a ramp. Picked it up, no ramp. Called them, told none of their box trailers have a ramp. Blatantly lied to. Be very careful with Uhaul, better still, don't book with them

Im giving their customer complaint department a 5 because they handled my complaint in the 3 to 5 days they said and they refunded my over payment. I rented a trailer for a 1way delivery for a 110 mile trip back to my home. I was not informed of the difference in price between returning the trailer to the same place vs the cost for a 1 way. They refunded me $168. I am very satisfied with their prompt refund with no dispute. Thank you Uhaul. I have used your services many many times through out my 72 years. This is my first complaint. I remain a loyal happy customer. D. Evans

I was lied to when I called about extra mileage cost. Cost me 60 dollars more than was quoted. Talked to management or person that call me back and basically said thanks for the the extra money. I will never rent from liars again

Rented a 6 X 12 trailer from uhaul in Ithaca , Ny. They are the best ppl to rent uhauls from. Ive rented numerous uhauls from varies places in New York & always keeping coming back to Ithaca. Customer service is top tiered. They are friendly & helpful.
Only uhaul place worth doing business with.

Do not use U-Haul for your move! In april 2026 We reserved a trailer for a cross country move in August. Today is our scheduled pick up date and date of move and we have just been informed that they do not have a trailer for us. We are screwed! I have to be out of my apartment today and have no where to go. Do not use this company!!!

Extremely disappointing and unprofessional experience

I booked a U-Box directly with U-Haul, not through this location. The reservation was confirmed, and on the exact day the U-Box was supposed to be delivered, U-Haul cancelled it without even notifying us. We only found out because we contacted them ourselves to ask what had happened.
When we contacted U-Haul to find out why our reservation had been cancelled, we were basically told that it was our problem and that it had nothing to do with them. They offered no meaningful explanation, no assistance, and no alternative solution.
What makes this even worse is that our Contract Number was then deactivated, leaving us unable to properly follow up on the reservation or even submit a review through U-Haul’s own system.
Cancelling a confirmed moving service on the scheduled day without notifying the customer, and then refusing to take responsibility or provide any assistance, is extremely unprofessional and irresponsible. We had planned our move around this reservation and were left to deal with the consequences ourselves.
To be clear, this review is about my experience with U-Haul and its U-Box service, not necessarily the staff at this specific location.

I absolutely do NOT recommend U-Haul or U-Box, and after this experience, I will never use their services again.

I made a reservation to pick up the truck from a location less than 2 miles down the road from me, and I moved out of state so naturally I chose a close location for drop off. Well a few hours later I get an email and message saying my pickup location had been changed to a location 25 minutes away. Not a huge deal since I figured they had the vehicle on site. I did NOT receive any notification or anything about the reservation being completely changed to DROP OFF at the same location as pickup. I literally just checked before I started writing this and nothing. Well I go to drop the truck off and the guy says I can’t even take this because of the way the reservation was changed, and then told me I absolutely had to return it at the same location as pickup or else they would charge me double of the reservation! I called customer service and this was confirmed. So I had to drive BACK out of state, and back in, wasting 3.5 hours of my time, a toll, fuel costs AND charged the cost per mile to bring the truck back!!! What is that about. If a reservation is changed I expect at least two notices or a “click here to acknowledge and accept these new changes”. I want my money refunded for the extra 56 miles I had to drive. This is completely amateur and unprofessional.

I'm outraged! Yes Uhaul delivered the containers. But the delivery charges were horrendous. Over $1650 to drive the containers 200 miles. Worst of all.....they use a 3rd party NOT Uhaul drivers or trucks. The prices are set by the 3rd party so Uhaul cannot do a discount. On top of that charge, the boxes are not delivered to your house. They are driven to the nearest Uhaul site, then you are charged AGAIN another $99 to have them delivered to your house. NEVER again will I use Uhaul. So BE WARNED and AWARE. Find an alternative

I rented a truck from U Haul this past weekend and it turned into one of the most unprofessional customer service experiences I have ever dealt with. I have rented from U Haul many times before, so I know the process. This time, the self pick up took more than an hour because the clerk refused to hand over the key until he got approval from someone he called. My reservation started at 8:30 AM and I did not receive the key until 9:43 AM.

I lost more than an hour before I even started.
The truck was clean, but the engine squealed nonstop. I did not expect a new vehicle, but it was loud enough to be concerning.

When I returned the truck through the self drop off in the app, I was shown an extra charge of 44 dollars. I had already refueled, so I had no idea what the charge was for. The app gave me the option to request a call before billing my card, so I selected that. No one called me on Monday. On Tuesday, I saw the charge on my credit card anyway.

I scheduled a call for 5 PM to ask for an explanation. I was not calling to demand a refund. I simply wanted to understand the extra charge. The representative who answered introduced herself as Deena (IF Dion is your last name, I already found you on Linkedin and Social). From the first minute, the call was a mess. She sounded irritated, distracted, and uninterested in helping. She asked for my name multiple times, asked for my email four separate times, and kept stopping the conversation to deal with internal messages. She even told me to “hold on” because someone was pinging her and she needed to respond. I am the customer, yet she made it clear her internal chat was more important than the call she was supposed to be handling.

When I asked what the extra 44 dollars was for, she responded with, “What, you can’t do simple math?” I asked again if she could tell me if it was Mileage, fuel, anything. She repeated the same math explanation and said, “I already told you where the 44 came from.” I told her that was not my question and asked again for clarification. She snapped and said, “What are you not understanding?”

I asked if she needed my contract number or receipt number. She said, “Doesn’t matter, just give me the number.” When she couldn’t find it, she started explaining what a reference number is, as if I didn’t know. The tone was condescending from the start.
I asked to speak with a supervisor because the conversation was going nowhere. She refused and said, “I am the manager,” then a small chuckle. I told her I doubted that and asked again to speak with someone else. She replied, “Why do you need to?” I told her I because she was not helping me and was being openly rude. I didn’t really catch what she mumbled after…something about dumb..dont rent..i honestly don’t know.

I asked for a reference number for the call. She refused. I asked again. She refused again. I asked four or five times. She kept asking why I needed it and told me I did not have the right to request it.

Then the call took a turn I never expected. I told her how difficult she is being and she responded with “Why, is it because I sound Black?” I was stunned. I never mentioned anything about race. We were on the phone. I could not possibly know her race. I told her this was completely inappropriate and asked again for the reference number. She went silent. I asked, “Is this really how you want to go about this?” She replied, “Yeah, do something about it.”

At this point, the call had gone from unprofessional to outright hostile. I hung up and called back.

This time I reached Ashley, who was the complete opposite. She listened, pulled up my receipt, and explained the charge in under two minutes. Folks, I went over 31 miles, that was the extra charge and they credited me $25 because I put more gas than what it had before I rented the truck. She even acknowledged that the invoice layout can be confusing. She apologized for what I experienced even though it was not her fault. She handled the entire situation with professionalism and empathy. She was in total shock hearing about my experience.

This review is not about the 44 dollars that I was charged for. It is about the customer service. The first representative was hostile, dismissive, insulting, and said things no customer should ever hear. The second representative resolved everything quickly and respectfully. U Haul needs to take a serious look at who they have representing their brand, because what I experienced on that first call was unacceptable and she should be looked at as a liability to your company.

My feedback reference number is B1897E4712.