Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical... Näytä lisää
Yritys on vastannut
Poor Service I was signed off work in February with a 4 week delay period it’s now nearing the end of May……still no payment. This was sold as protection if you are ill your costs would be cov... Näytä lisää
The Exeter have been great. The premiums were reasonable, especially given my existing health conditions. They have also handled a recent claim with efficiency. A minor complaint was quickly investiga... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Yhteystiedot
Emperor Way, EX1 3FD, Exeter, Yhdistynyt kuningaskunta
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,0
Hyvä
1 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Efficient and friendly to deal with.
15. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good morning, KW,
Thank you for taking the time to leave us a review. I am very pleased to hear your experience was efficient and our staff were friendly to deal with.
Kind regards, Ruby - Member Servicing Specialist.
Fast,efficient and knowledgeable…
Fast,efficient and knowledgeable throughout the process
9. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Mr Smith,
Thank you for taking the time to leave us a review. I am pleased to hear that our team have demonstrated efficiency, promptness, and strong knowledge when you have required their assistance.
Kind regards, Ruby – Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Hi Robert, I am sorry you were not able to reach us via telephone. I am not certain from your review which team you were trying to speak with. If you are happy to email our Member Servicing Team at member@the-exeter.com with your policy information and which team you were trying to speak with, we will be able to arrange a callback for you. Alternatively you can telephone our team on 0300 123 3201. We are open Monday to Friday 8am to 6pm. Many thanks Jessica, Member Servicing Specialist.
It wad great to a certain extent i…
It wad great to a certain extent i didn't know i have to pay monthly charges
1. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Margaret, thank you for taking the time to leave a review. If you wished to discuss your payment method in more detail, please contact our Member Servicing Team on 0300 123 3201. Our lines are open from 8am to 6pm Monday to Friday. Many thanks Jessica, Member Servicing Specialist.
Very fast response and good…
Very fast response and good recommendations for specialists near me
7. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Carl,
Thank you for taking the time to write us a review. I am very pleased to learn that you have received prompt correspondence and useful specialist recommendations when contacting us.
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Hi Charles, Thank you for your review. I am glad that you have found us to be good value, sensible and that my colleagues have been approachable. Many thanks Jessica, Member Servicing Specialist.
Excellent service when it matters most
Excellent service when it matters most.
Very professional and reassuringly great company
12. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good morning, Guy,
Thank you for taking a moment to leave us a review. I am delighted to hear that our staff were professional and reassuring when it mattered most.
Kind regards, Ruby - Member Servicing Specialist.
Good response and good service.
15. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Nigel,
Thank you for taking the time to leave us a review. I am delighted to learn that you have received good service and responses when you have contacted us.
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Hi Divyesh, thank you for taking the time to leave a review, I am really glad that you experienced good customer service. Many thanks, Jessica Member Servicing Specialist.
Quick and easy reporting of problem…
Quick and easy reporting of problem which once Exeter had verified it, they took over completely and sorted any problems that arose.
19. marraskuuta 2025
Vastaus yritykseltä The Exeter
Hi James, thank you for taking the time to leave a review. I'm glad to hear that your problem was quickly resolved . Many thanks, Denise Member Servicing Specialist.
Communication could be improved…
I have had a partial knee replacement and The Exeter have been helpful throughout the process.
My only criticism is that I was required to liaise with the consultant and anaesthetist to get information about the proposed operation which I then had to pass back to the Exeter vla e mail and their response to e mails took up to 5 days.
This involved a lot of unnecessary going back and forth whereas they could have dealt direct with these parties to make life easier for me.
So to summarise - Communication could be improved.
30. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good morning Mr. Clubb,
Thank you for taking the time to leave us a review. I’m pleased to hear that your knee replacement went well and that you found our support helpful throughout the process. We also appreciate your honest feedback regarding email communications. I’ll make sure this is shared with our Claims Team so we can work on improving our services going forward.
Kind regards, Ruby - Member Servicing Specialist
Ongoing treatment approved
Ongoing treatment approved and good advice given about potential treatments.
2. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Keith,
Thank you for taking a moment to leave us a review. I am very pleased to hear your treatment was approved and that the team's advice for future possible treatments was helpful.
Kind regards, Ruby- Member Servicing Specialist.
A 17% increase in my annual premium…
A 17% increase in my annual premium when inflation is running at 3.8% is just ridiculous. I have had health insurance with The Exeter for five years, never claimed a penny but was happy to have the cover and the reassurance it provides. Unfortunately, I am cancelling due to the excessive premium increase.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Good afternoon, Stephen,
Thank you for taking the time to leave us a review. I’m really sorry to hear that you are cancelling your membership with The Exeter.
We always aim to be transparent, so if you’d like to discuss your renewal in more detail or if you’d like to raise a concern, we’re here to help. You can call us on 0300 123 3201 (8am–6pm Monday to Friday, Christmas Eve 8am–1pm; closed Christmas Day, Boxing Day. We reopen 8am-6pm for 29th & 30th December and close at 3pm on New Year's Eve and are closed all day on New Year’s Day) or email us at member@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist
Very helpful and assuring staff
Very helpful and assuring staff, made my hospital visit not so strssful.
4. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Julie,
Thank you for taking the time to leave us a review. I am very pleased that you found our staff helpful and reassuring and that we were able to make a potentially stressful situation slightly easier for you.
Kind regards, Ruby - Member Servicing Specialist.
Everything worked out OK
Everything worked out OK, within the timescales required.
17. toukokuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Anthony,
Thank you for submitting a review. I am pleased to hear your claim was managed promptly and everything has worked out well.
Kind regards, Ruby - Member Servicing Specialist.
Good communication
Good communication with appointed nurse during my cancer operations and subsequent treatments.
10. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Andrew,
Thank you for taking a moment to leave us a review. I am delighted to hear that you experienced good communication from your appointed nurse whilst you were making a claim and subsequently afterwards.
Kind regards, Ruby - Member Servicing Specialist.
Always excellent service and clear
Always excellent service and clear, prompt communication
12. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon,
Thank you for leaving us some feedback. I am glad to hear that you have always experienced clear, prompt communication and an excellent service.
Kind regards, Ruby - Member Servicing Specialist.
Great service
Good communication throughout the process from Dr referral to physio.
14. heinäkuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Spencer,
Thank you for taking the time to leave us a review. I am very happy to hear you are pleased with the communication of our claims team while arranging your physio.
Kind regards, Ruby - Member Servicing Specialist.
I always have good service and kind
9. lokakuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Victoria,
Thank you for leaving us a review. I am delighted that you have found our team to be kind and understanding and are happy with your policy.
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Good afternoon, Mrs Dickerson,
Thank you for submitting your feedback. I am very happy to hear that you have felt supported by our team at The Exeter and our efficient service. Please don’t hesitate to reach out if we can help with anything else.
Kind regards, Ruby - Member Servicing Specialist.
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