Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical... Näytä lisää
Yritys on vastannut
Poor Service I was signed off work in February with a 4 week delay period it’s now nearing the end of May……still no payment. This was sold as protection if you are ill your costs would be cov... Näytä lisää
Really slow response to emails, Really disappointing. Took 2 weeks to approve initial appointment or even respond by email. Not sure whether I will continue after my first year.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Yhteystiedot
Emperor Way, EX1 3FD, Exeter, Yhdistynyt kuningaskunta
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,0
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä The Exeter
Good afternoon, Mrs Dickerson,
Thank you for submitting your feedback. I am very happy to hear that you have felt supported by our team at The Exeter and our efficient service. Please don’t hesitate to reach out if we can help with anything else.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service
Excellent service ! No hassle to make a claim , bill paid promptly and patient kept fully informed
19. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Grant,
Thank you for taking the time to submit a review. I am very pleased top hear that you feel we offer an excellent, hassle free and efficient service.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service
18. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Grant,
Thank you for leaving us a review. I am very happy to hear that you feel we provide an excellent service.
Kind regards, Ruby - Member Servicing Specialist.
I was diagnosed with Prostate Cancer…
I was diagnosed with Prostate Cancer and The Exeter were there all the way with a dedicated cancer nurse who handled all claims and easily. I had robotic operation to remove the Prostate and again all handled with care.
I have been cancer free for a year now!
19. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Andrew,
Thank you for taking a moment to leave us a review and a huge congratulations on being cancer free for 1 year! I am thrilled that your claim was handled properly and efficiently by our team and your dedicated nurse.
Kind regards, Ruby - Member Servicing Specialist.
Prompt and helpful service
12. elokuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Philip,
Thank you for taking the time to submit a review. I am glad to hear that you are happy with our services and the quick and helpful staff at The Exeter.
Kind regards, Ruby - Member Servicing Specialist.
It's great value
It's great value, I can talk to your customer facing team without going through endless menu options and my query is answered professionally.
19. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Henry,
Thank you leaving us a review. We value all feedback and I am very pleased that you are happy with the easy-to-use phone system menus, and the value of our services.
Kind regards, Ruby - Member Servicing Specialist.
With me through thick and thin
The Exeter have been there through every stage of my cancer journey, with high quality referrals to consultants and other services, my own personal Exeter senior nurse case manager, support with everything I need, plus speedy and uncomplicated processing of claims. I couldn't wish for better service.
19. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Ms Owens,
Thank you for taking the time to leave us a review. I am thrilled to hear that your claim was managed so well during a challenging time and that you are happy with the service we offer.
Kind regards, Ruby - Member Servicing Specialist.
Excellent service from a person, not an internet page
Whenever I contact the company by telephone I am always impressed by how polite, friendly, helpful and knowledgeable the response is. Also empathetic with my circumstances which is commendable from a company in this day and age.
3. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Donald,
Thank you for taking a moment to leave us some feedback. I am very happy to hear that you have found our telephone staff friendly, polite, empathetic and knowledgeable whenever you have had need to contact us.
Kind regards, Ruby - Member Servicing Specialist.
Now the healing begins...
From reception to 'ejection' the treatment I received was excellent. Courtesy and efficiency in equal measure...but paradoxically I don't wish to repeat the experience!
11. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, David,
Thank you for taking the time to submit a review. I am delighted to hear your claim was dealt with promptly and courteously, though completely understand why you do not want to repeat the process again soon!
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Good afternoon, Reg,
Thank you for leaving us some feedback. I am glad to hear you have found our telephone team to be sympathetic and concise when updating you on your policy.
Kind regards, Ruby - Member Servicing Specialist.
Easy to deal with
Easy to deal with. Settle hospital bills promptly with no hassle.
Definitely recommend.
22. lokakuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Mrs Williams,
Thank you for taking the time to leave us a review. I am pleased to hear that you found the process of making a claim on your policy easy and hassle free, and would recommend us to others.
Kind regards, Ruby - Member Servicing Specialist.
Helpful andkind
The medical claims advisors are always polite, listen and they have helped me
19. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Lalita,
Thank you for leaving us a review. I am very happy to hear that our claims team have been supportive, polite and helpful when you have contacted them.
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Good morning, Brian,
Thank you for leaving us a review.
Unfortunately, our policies usually do increase in price each year due to factors such as inflation, changes in age and claims made on a policy during the previous year. If you would like, we would be happy to provide more information about your policy and its renewal. You can reach us by phone at 0300 123 3201 (Mon–Fri: 8am–6pm, Christmas Eve: 8am–1pm, closed Christmas Day and Boxing Day) or by email at member@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
Impeccable service at a worrying time for me
The speed and efficiency my claim was dealt with was exceptional at a time of serious concern for me. Your cancer nurse who supported me through the claims process and checked that I was receiving the medical support I needed was a great support throughout my treatment
1. syyskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Kevin,
Thank you for taking a moment to leave us a review. I am thrilled to hear that our claims team and the nurses you dealt with provided the support you needed quickly and efficiently when it was needed most.
Kind regards, Ruby - Member Servicing Specialist.
My view of the Exeter
19/12 l have been a member of the Exeter for over 25 years Good Service Highly recommend the Exeter
19. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Stuart,
Thank you for taking the team the time to leave us a review and a huge thank you for being a member for 25 years! I'm glad that you are pleased with the service we offer and would recommend us to others.
Kind regards, Ruby - Member Servicing Specialist.
Simple to navigate the site
Simple to navigate the site. Good choice of hospitals near to where I live. Online face to face appointment with doctor, who then sanction my consultation. The appointment took approximately 1 week, then my treatment followed on.
What's not to like.
28. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Ivor,
Thank you for your review. I am delighted to hear that you found our member benefits app, HealthWise, easy to use and helpful when attaining a referral. I am also pleased to hear that the claims process after your online consultation was prompt and that you have a good choice of hospitals to use that are close to you when claiming.
Kind regards, Ruby - Member Servicing Specialist.
Great experienceregards my new claims
Great experienceregards my new claims
Very helpful staff ready to give Advil as needed
16. lokakuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Annie,
Thank you for leaving us a review. I am very pleased to hear that you have had a great experience with our claims team and found their advice helpful.
Kind regards, Ruby- Member Servicing Specialist.
Quick to react and answer the phone…
Quick to react and answer the phone when contacting them. All issues sorted out immediately.
19. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Brian,
Thank you for taking a moment to leave us a review. I am very glad to hear your call was answered promptly by our team and that your issue was sorted out immediately.
Kind regards, Ruby- Member Servicing Specialist.
Dealt with my problem quickly and with…
Dealt with my problem quickly and with little fuss once I spoke to the right person
9. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Kevin,
Thank you for taking the time to leave us a review. I am delighted to hear that the team dealt with your problem quickly and that the process was fuss-free.
Kind regards, Ruby- Member Servicing Specialist.
Reacted without delay so placed my mind…
Reacted without delay so placed my mind at ease for whatever was head8ing my way
6. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, David,
Thank you for leaving us some feedback. I am very pleased to hear that the team were quick to act when it was needed most and that this put your mind at ease.
Kind regards, Ruby- Member Servicing Specialist.
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