Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical... Näytä lisää
Yritys on vastannut
Poor Service I was signed off work in February with a 4 week delay period it’s now nearing the end of May……still no payment. This was sold as protection if you are ill your costs would be cov... Näytä lisää
The Exeter have been great. The premiums were reasonable, especially given my existing health conditions. They have also handled a recent claim with efficiency. A minor complaint was quickly investiga... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Yhteystiedot
Emperor Way, EX1 3FD, Exeter, Yhdistynyt kuningaskunta
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,0
Hyvä
1 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä The Exeter
Hi Edmund, thank you for leaving us a 5 star review. I'm glad you found our service to be 10 out of 10. Many thanks Denise, Member Servicing Specialist.
Had to wait 3 days to get approval for…
Had to wait 3 days to get approval for a consultation for Orthopedic and even after that there was no approval in sight. Had no such poor response from previous insurers. We are looking for another insurer at present.
17. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Jay,
Thank you very much for taking the time to leave us a review. I am genuinely sorry to hear that you have been dissatisfied with your experience when awaiting approval and appreciate you bringing this to our attention.
We always try to process referrals as quickly and efficiently as possible; however, during particularly busy periods, there can unfortunately be delays. I apologise for any inconvenience this may have caused.
If you would like to raise a formal complaint so that we can look into this further, please contact our PMI Claims team on 0300 123 3253. They are available Monday to Friday from 8:00 am to 8:00 pm, and on Saturdays from 8:00 am to 1:00 pm. Alternatively, you may email them at pmi-claims@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
Not User Friendly!
7 months down the line and so many hoops to jump through! Wouldn’t accept a consultants letter as referral for procedure and getting a GP to do anything has been more difficult than necessary! Had been with AXA who did all the leg work for their money. I wonder what I’m paying my premium for with The Exeter! Definitely finding an easier to use insurer after I have the procedure!!! Sometime in the next year hopefully as symptoms worsened dramatically in 7 months!!
Only plus for the one star was talking to their online GP promptly and easily.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Good afternoon,
Thank you for taking the time to leave us a review. I am very sorry to hear that you are unhappy with your experience when making a claim. We would like the opportunity to investigate this matter further and possibly open a complaint on your behalf.
You can contact our Claims Teams using the information below:
Income Protection claims: 0300 123 3201 & Option 1 or ipclaims@the-exeter.com
This team are available 9am-5pm Mon-Fri.
Private Medical claims: 0300 123 3253 or pmi-claims@the-exeter.com. This team are open 8am-8pm Mon-Fri and 8am-1pm on Saturdays.
Kind regards, Ruby - Member Servicing Specialist.
Stress free
Straightforward access and helpful staff to deal with queries. Takes the stress out of dealing with hospital
8. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Clive,
I am delighted to hear you found The Exeter straightforward and helpful when contacting us and that this helped in a stressful situation. Thank you for leaving us a review.
Kind Regards, Ruby - Member Servicing Specialist.
An insurer that doesn't pay out or cover what they agree to...
I've been with the Exeter for over a year and not had to claim until recently.
Straight off the bat, they're trying to dodge my claim. They don't return calls if you leave a voicemail.
Be warned- if you are on weight loss medication, they will try to refuse your claim and blame your symptoms on the medication. Despite my referral letter clearly stating that I had experienced symptoms well prior to beginning a GLP1 about 14 months ago, and having zero symptoms whilst on a GLP1- they decided that my symptoms were caused by my choice to take up a cosmetic treatment 😂
Buyer beware, they will do everything they can to avoid paying out claims. Don't waste your money. I was sent a form to take to my GP after I appealed 3 times - the refusal reason changed each time and I had to ask them to read the referral letter multiple times... After taking the weekend to think it over, I've cancelled my direct debit instead.
And I know they won't bother to actually look into this and they'll say they can't find my info... Blah blah. I spoke to Laura Watts via email on Friday the 16th of Jan 2026.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Good afternoon, Candice,
Thank you for taking the time to leave us a review. I am very sorry to hear that you are unhappy with your experience when making a claim. We would like the opportunity to investigate this matter further and possibly open a complaint on your behalf.
You can contact our Claims Teams using the information below:
Income Protection claims: 0300 123 3201 & Option 1 or ipclaims@the-exeter.com
This team are available 9am-5pm Mon-Fri.
Private Medical claims: 0300 123 3253 or pmi-claims@the-exeter.com. This team are open 8am-8pm Mon-Fri and 8am-1pm on Saturdays.
Kind regards, Ruby - Member Servicing Specialist.
Claim dealth with in full
Claim dealt with in full, with prompt and helpful comms. Not 5 star because one email they sent me was full of typos and made no sense, which they subsequently apologised for.
18. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Toby, thank you for taking the time to leave a review. I am really glad that your claim was dealt with promptly and in full and that our communications were helpful. I do apologise again for the one email you received, which did not meet our usual level of service. Many thanks Jessica, Member Servicing Specialist.
Knee replacement
Honestly, great service, fast, efficient and superb medical care & follow up
Highly recomended
2. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, NA,
I am very please to hear that you are feel your experience was superb and the team were quick and provided a good level of service. Thank you for taking the time to leave us a review.
Kind regards, Ruby - Member Servicing Specialist.
I’ve made one claim and it was…
I’ve made one claim and it was straightforward so I’ve given it full marks.
2. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Alison, I am so pleased to hear that your claim was straightforward. Thank you very much for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Hip replacement.
From start to finish.
They looked after me very well.
And it all was very quick to get me in for my opp.
So all in all very happy with your service regards rob.
27. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Robert,
Thank you for taking the time to leave us a review. I am very pleased to hear that you were well looked after throughout your hip replacement and that you are happy with your experience.
Kind regards, Ruby - Member Servicing Specialist.
Customer service from some agents…
Customer service from some agents terrible , hard to understand
Also issues with paying out ,when consultants offer to do there and then tests . Proceeeded to get quick result and then Exeter would not pay
8. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Mr Sail,
Thank you for taking the time to leave us a review. I am very sorry to hear that you are unhappy with your experience when making a claim. We would like the opportunity to investigate this matter further and possibly open a complaint on your behalf.
You can contact our Claims Teams using the information below:
Income Protection claims: 0300 123 3201 & Option 1 or ipclaims@the-exeter.com
This team are available 9am-5pm Mon-Fri.
Private Medical claims: 0300 123 3253 or pmi-claims@the-exeter.com. This team are open 8am-8pm Mon-Fri and 8am-1pm on Saturdays.
Kind regards, Ruby - Member Servicing Specialist.
Good communication
Good communication. My one to one with Nutritionist was extremely helpful. Would def recommend this company.
15. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Janis, thank you for taking the time to leave a review, we really appreciate it. I am so glad that we have provided you with good communication and you found the one to one with the Nutritionist to be extremely helpful. Many thanks Jessica, Member Servicing Specialist.
Private medical insurance
Excellent service so far really helpful and understanding. It's my first time using private medicine and it's a good experience so far. Only the operation next.
16. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Jan,
Thank you for leaving us a review. I am very pleased to hear that your first time using your private medical insurance has been a positive experience and we wish you all the best for your operation.
Kind regards, Ruby - Member Servicing Specialist.
Post operative physio online
I recently had my hip replacement surgery by Gavin Holt at the Nuffield Cheltenham- the whole process from initial consultation was brilliant and easily organised costs paid. After a few visits for physio at the Nuffield I then swapped to online with the HealthWise app- brilliant!
16. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Maria, I am delighted that you had a brilliant experience with your recent hip replacement surgery at the Nuffield Cheltenham and with your physio through both Nuffield and HealthWise. Thank you for taking the time to leave a review, Jessica, Member Servicing Specialist.
Always promt to action requests and…
Always promt to action requests and provide a service
9. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi John, thank you for taking the time to leave a review, I am delighted to hear that your requests have been dealt with promptly. Many thanks Jessica, Member Servicing Specialist.
Exeter have been so brilliant
Exeter have been so brilliant - quick and helpful phone conversations - quick action and very clear rules . Very
Satisfied thank you
15. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Jennifer,
Thank you for taking the time to leave us a review. I am very happy to hear that our staff have been quick and helpful on the phone and that you are happy with your experience.
Kind regards, Ruby - Member Servicing Specialist.
A.ways polite and helpful.
5. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Gillian,
Thank you for taking the time to leave us a review. I’m really pleased to hear that you received polite and helpful support when contacting us at The Exeter.
Kind regards, Ruby – Member Servicing Specialist
Excellence from The Exeter
No hassle claim and when I did need to ask a question the phone was answered promptly and the information was forthcoming and accurate.
17. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Tom, thanks so much for leaving a review. I am really glad to hear that your claim was hassle free and we were able to promptly provide you with the accurate information. Many thanks Jessica, Member Servicing Specialist.
Incredibly helpful and understanding…
Incredibly helpful and understanding during a very difficult time
1. heinäkuuta 2025
Vastaus yritykseltä The Exeter
Hi Stephen, Thank you very much for your review, I am delighted that my colleagues have provided you with an incredibly helpful and understanding service at a difficult time, wishing you all the best, Many thanks Jessica, Member Servicing Specialist.
I can always contact my advisor and she…
I can always contact my advisor and she is extremely efficient.
12. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, L Rosen,
Thank you for taking a moment to leave us a review. I’m delighted to hear that your advisor has been available and efficient whenever you’ve contacted them.
Kind regards, Ruby - Member Servicing Specialist.
Great insurance company.
Great offers and super friendly staff. Efficient and flawless as it should be.
This insurance company never let me down.
18. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Hugo, thank you for taking the time to leave a review. It is lovely to hear that our staff are super friendly and the service you have received is efficient and flawless. Many thanks Jessica, Member Servicing Specialist.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.