Having dealt with 2 or 3 health insurance companies over the past 45 years , I have NEVER come across one that is impossible to get a straight reply from nor any personal service. Different people all... Näytä lisää
Yritys on vastannut
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Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
Yritys on vastannut
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical... Näytä lisää
Yritys on vastannut
The Exeter have been great. The premiums were reasonable, especially given my existing health conditions. They have also handled a recent claim with efficiency. A minor complaint was quickly investiga... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Yhteystiedot
Emperor Way, EX1 3FD, Exeter, Yhdistynyt kuningaskunta
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
Hyvä
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
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Speaking for my husband he’s experience…
Speaking for my husband he’s experience has been first class , mine not so good , when I had issues and wanted to see a particular dr who had the Exeter on her list , I was given other options 2 were 15 miles away and the other was a dr I had already seen and didn’t like
18. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Valerie,
Thank you for taking the time to leave your review.
I’m really sorry to hear that your recent experience hasn’t met the expectations you previously had with us. I completely understand how disappointing this must feel, especially if you were hoping to see a particular specialist.
We always aim to support our members in accessing the care they prefer. When a policy is on one of our hospital list options, and the specialist is appropriately registered, we will do our very best to accommodate requests for a specific doctor. However, if your policy is on our Guided Specialist option, referrals are arranged through our approved network. This means we aren’t always able to guarantee appointments with a named specialist, as the focus of this option is to ensure prompt access to appropriate care within the network we work with.
I appreciate that this may not have been clear or aligned with your expectations, and I’m sorry for any frustration this has caused. If you would like us to review your situation further or have any specific concerns you’d like to raise, please don’t hesitate to contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
No quibble assistance and polite staff
13. toukokuuta 2026
Vastaus yritykseltä The Exeter
Hi Mark, I'm delighted that we've been able to provide you with no quibble assistance and that my colleagues have provided you with a polite service. Many thanks for taking the time to leave a review, Jessica, Member Servicing Specialist.
I had a letter saying that my claim…
I had a letter saying that my claim could not be paid as I had not sought prior approval. This was incorrect as prior approval had been sought.
The lady I spoke to was very helpful and quickly sorted the problem.
14. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Bob,
Thank you for taking the time to share your feedback with us.
I’m really sorry to hear about the miscommunication you’ve experienced recently in relation to your policy although glad to hear this has now been sorted. I understand how frustrating this must have been, particularly at a time when you need clear and timely information.
We would welcome the opportunity to look into this further for you and ensure your concerns are fully reviewed. If you’d like to discuss your experience in more detail or have any specific concerns you’d like to raise, please don’t hesitate to contact the relevant team using the details below:
IP Claims
Phone: 0300 123 3201 (Option 1 - Monday to Friday, 8am–5pm)
Email: ipclaims@the-exeter.com
PMI Claims
Phone: 0300 123 3253 (Monday to Friday, 8am–8pm, Saturday 8am–1pm)
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Always helpful and informative
Always helpful and informative. So glad I choose Exeter over 20 years ago.
21. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Hi Barry, thanks so much for leaving a review. I am really pleased that you have found that my colleagues have provided you with a helpful and informative service during your longstanding membership with us. Many thanks Jessica, Member Servicing Specialist.
I have been with you for many years
I have been with you for many years. The staff are always polite and very helpful.
15. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Mr Miller,
Thank you for taking the time to leave us a review. I am very pleased to hear you have found the staff to be polite and helpful and have retained your cover for a long time, too!
Kind regards, Ruby - Member Support Specialist.
Always someone knowledgeable and…
Always someone knowledgeable and friendly at the end of the phone.
15. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Linda,
Thank you for your review. I am delighted to hear that you have found our staff to be knowledgeable and friendly on the phone. Thank you for the 5 star review!
Kind regards, Ruby - Member Support Specialist.
Having dealt with 2 or 3 health…
Having dealt with 2 or 3 health insurance companies over the past 45 years , I have NEVER come across one that is impossible to get a straight reply from nor any personal service. Different people all the time . It takes upwards of 5 days to receive a reply and I could go on. I will be cancelling this policy whenever I can
14. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Jonathan,
Thank you for taking the time to provide your feedback.
I’m sorry to hear about the delays you’ve encountered while using your policy. Although we’ve recently experienced a higher-than-usual volume of enquiries, this is not the standard of service we aim to provide. Please accept my sincere apologies for any inconvenience caused.
We would welcome the chance to review this in more detail. If you would like to discuss your experience or raise any concerns, please don’t hesitate to contact the relevant team using the details below:
IP Claims: 0300 123 3201 (Option 1), Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday 8am–1pm
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby – Member Support Specialist
Very friendly and efficient
Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
6. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Dixon,
Thank you for taking the time to leave us feedback. I am very happy to hear that you have had a helpful and prompt experience with our staff when contacting us on the phone and that service has been excellent overall!
Kind regards, Ruby - Member Support Specialist
Average so far
Having been with AXA PPP for years we changed to The Exeter due to cost. The old saying you get what you pay for is true.
Dealings so far are long winded and take time. Not what you expect going privately.
14. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good morning Mike,
Thank you for taking the time to share your feedback with us.
I’m very sorry to hear about the delays you’ve experienced while using your policy. While we’ve recently had a higher volume of enquiries than usual, this does not reflect the level of service we strive to deliver. Please accept my sincere apologies for any inconvenience this has caused.
We would appreciate the opportunity to look into this further for you. If you would like to discuss your experience or raise any concerns, please feel free to contact the relevant team using the details below:
IP Claims: 0300 123 3201 (Option 1), Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday 8am–1pm
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
The Exeter came through when I needed…
The Exeter came through when I needed it most
26. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good morning, Kevin,
Thank you for taking a moment to leave us a review. I am very pleased to hear that we came through when you needed us most! Thank you for your 5 star review!
Kind regards, Ruby - Member Support Specialist.
Communication
I was unable to talk with an agent to resolve an issue:
Exeter could not give me a phone appointment to discuss
13. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon,
Thank you for sharing your feedback with us.
I am very sorry to hear that you have had difficulty getting in touch and arranging a phone appointment to discuss your concerns. I fully appreciate how disappointing and frustrating this experience must have been.
Although we have recently seen an increase in enquiry volumes, this is not the standard of service we aim to provide, and I sincerely apologise for any inconvenience caused.
We would value the opportunity to review this matter for you. Should you wish to discuss your experience further or raise your concerns, please contact the appropriate team using the details below:
IP Claims: 0300 123 3201 (Option 1), Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday 8am–1pm
Email: pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards, Ruby - Member Support Specialist
Excellent service
Been with the Exeter for 2 years now for the whole family
Had to make a couple of claims and every time all quickly dealt with.
Cannot fault them at all
3. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good morning, Michael,
Thank you for leaving us a review. I am very pleased that you and your family have been with us for 2 years and are happy with the service we have provided.
Kind regards, Ruby - Member Support Specialist.
the Exeter
the Exeter, very helpful and very cooperative and completely professional I will recommend them to anybody great Health company to belong to
13. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good morning, Dave,
Thank you for taking a moment to leave us a review. I am delighted to hear that you are pleased with the service at The Exeter and would recommend us to others.
Kind regards, Ruby - Member Support Specialist.
Lack of urgency or customer centric behaviour
Communication is very slow, when medical intervention is required 5 days to read and respond to an email. Wow. Your peers are so much better and clearer to work with.
5. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Daniel,
Thank you for your review. I am very sorry to hear of the issues you have experienced with delays in contacting us and receiving a timely response, and I appreciate how frustrating this must have been.
While we have experienced high contact volumes recently, this is not the level of service we aim to provide, and I apologise for the impact on you.
We would welcome the opportunity to investigate this further for you, should you wish to discuss this further or escalate your concerns, please contact the relevant team below:
IP Claims: 0300 123 3201 (Option 1), Mon–Fri 8am–5pm, ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Mon–Fri 8am–8pm, Sat 8am–1pm, pmi-claims@the-exeter.com
Complaints: customercomplaints@the-exeter.com
Kind regards,
Ruby – Member Support Specialist.
The Exeter have done me proud
The Exeter have done me proud! Great communication and great care and attention.
12. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, John,
Thank you for taking a moment to leave us a review. I am very happy to hear that you have experienced excellent care, attention and communication when contacting us at The Exeter.
Kind regards, Ruby - Member Support Specialist.
They take a very long time to pay out…
They take a very long time to pay out for NHS treatment. Over 3 months and only paid when I made a complaint. Even though I had messaged them number if times.
If you email them they take a long time to get back to you tends just to be thank you for your email. Difficult to get through to Customer Services.
13. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Susan,
Thank you for taking the time to share your feedback. I am sorry to hear about the difficulties you’ve experienced with payment and the delays in getting through to us. I understand how frustrating this must have been.
We have been experiencing particularly high volumes of contact over the past few months, but this does not lessen the impact on you, and I sincerely apologise for any inconvenience or stress this has caused.
If you would like us to look into this further or if you wish to escalate your concerns, please don’t hesitate to get in touch with the relevant team using the details below:
IP Claims
0300 123 3201 (Option 1)
Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com
PMI Claims
0300 123 3253
Monday to Friday, 8am–8pm, Saturday 8am–1pm
Email: pmi-claims@the-exeter.com
Complaints
Email: customercomplaints@the-exeter.com
We would really appreciate the opportunity to put this right for you.
Kind regards, Ruby – Member Support Specialist.
From start to finish handled superbly…
From start to finish handled superbly by your team
3. huhtikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Rhian,
Thank you for taking a moment to leave us a review.
I am delighted to hear that your experience with us has been superb! Thank you for the 5 stars.
Kind regards, Ruby- Member Support Specialist.
You have turned down all my requests…
You have turned down all my requests for payment so far, so I can’t really give any sort of review
13. toukokuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Anne,
Thank you for taking a moment to leave us a review, we really value all feedback from our members.
I am very sorry that you don't feel pleased with the experience you have had so far.
If you would like to discuss claims further or possibly make a complaint regarding your experience so far you can contact our teams using the information below:
IP Claims: 0300 123 3201 (Option 1) Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com.
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com.
Kind regards, Ruby - Member Support Specialist.
Very helpful and understanding and…
Very helpful and understanding and sorted the claim out well. Keep me up to date and informed at all times.
23. huhtikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Paul,
Thankyou for taking the time to leave us a review. I am delighted to hear that our staff were helpful, got your claim sorted and kept you informed throughout.
Kind regards, Ruby - Member Support Specialist.
Wonderful cover in the course of my indisposition
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical wound in my backside . All have had to be done by skilled nurses at the private hospital as there is a continual danger of infection . Recently we have moved to every other day and now once per week , .
I can understand the underwriters reluctance to give open ended cover but am a little disappointed at the apparent lack of understanding of my need to receive treatment to what is still an open wound . I am hopeful that a letter requested by the Exeter from my surgeon will enable continued cover for what is after all continued treatment /operations
( with application of anti-septic gel each time ) .
But, Whatever the insurance company has been truly wonderful
12. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Simon,
Thank you for taking a moment to leave us a review.
I am very pleased to hear that overall you have found your insurance with us to be wonderful. You have also highlighted an ongoing conversation between yourself and our claims team, which we unfortunately cannot address on such a public platform, however if you would like to pursue this matter further you can contact our claims team using the information below:
IP Claims: 0300 123 3201 (Option 1) Monday to Friday, 8am–5pm
Email: ipclaims@the-exeter.com.
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com.
Kind regards, Ruby - Member Support Specialist.
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