Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical... Näytä lisää
Yritys on vastannut
Poor Service I was signed off work in February with a 4 week delay period it’s now nearing the end of May……still no payment. This was sold as protection if you are ill your costs would be cov... Näytä lisää
The Exeter have been great. The premiums were reasonable, especially given my existing health conditions. They have also handled a recent claim with efficiency. A minor complaint was quickly investiga... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Yhteystiedot
Emperor Way, EX1 3FD, Exeter, Yhdistynyt kuningaskunta
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,0
Hyvä
1 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä The Exeter
Good afternoon, Neil,
Thank you for taking a moment to leave us a review. I am very pleased to hear that you have found our staff helpful when you have contacted us.
Kind regards, Ruby - Member Servicing Specialist
Vastaus yritykseltä The Exeter
Hi Peter, thank you for taking the time to leave a review, we really appreciate it. I am so glad that you have found our efficiency and experience to be outstanding. Many thanks Jessica, Member Servicing Specialist.
Very helpful staff and my claim was…
Very helpful staff and my claim was dealt with promptly.
14. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Tim,
Thank you for leaving us a review. I am delighted to hear that you have found our staff helpful and your claim was handled quickly.
Kind regards, Ruby - Member Servicing Specialist
TRUST Abandoned …
The Trust pilot summary fails to mention the disturbing proposed TERMINATION of a tranche of policies with little regard for the consequences.
WE had thought that a Friendly Society could be trusted but No the Exeter has ruined our declining years.
Your reply only emphasises the Breach of trust. How many Members of the Society are affected and are amy going to have treatment terminated? This is a warning to all.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Good morning, Mr Felton,
Thank you for taking the time to leave us a review.
I am very sorry to hear that you are feeling unhappy about the closure of some of our policies and feel that this is affecting your later years in life.
We appreciate your feedback, and apologise for any continued distress you are feeling as a result of the policy closure.
Kind regards, Ruby - Member Servicing Specialist.
Awful experience with this Company
Awful experience with this Company. Was recommended to switch to them in December by my broker from Aviva. They failed to set up a DD to collect premiums, then wrote to me in February to say as two months premium have not been paid I am no longer covered. They said they don’t send out emails when premiums go unpaid. Appalling admin in this day and age.
Update; I got in touch with them as they suggested, but wrote back to me to say it is going to take 8 weeks for them to reply. Worse than awful - I'd like to give them zero stars!
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Hi Ray, I am sorry to hear of your experience. We are in the process of updating our systems. If you would like to contact us on 0300 123 3201, option 2 or email us at member@the-exeter.com we will be happy to look into the matter further. Our hours are Monday to Friday, 8am to 6pm. Many thanks Denise, Member Servicing Specialist.
Not Happy With Service at All
Not Happy With Service at All. I have been with Exeter 6 Years now and this is my first Claim been awful experience so far and I cant tell you how stressful its all been. Not what you need when you are in pain and having to have an operation . I was recommended to use this company I wish I have never switched. I am so upset and stressed by it all. You need reassurance and kindness when you are ill this is what we pay these high premiums for. No one seems to care only the odd few.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Good afternoon, Karen,
Thank you very much for taking the time to leave us a review. I am genuinely sorry to hear that you have been dissatisfied with your experience while making your first claim and appreciate you bringing this to our attention.
We always try to process claims as quickly as possible for our members and remain compassionate throughout the claim cycle, so I am very sorry that you feel this does not reflect your experience while claiming.
If you would like to raise a formal complaint so that we can look into this further, please contact our Claims team using the information below.
Private Medical Claims:
0300 123 3253 - Mon-Fri 8am to 8pm, Sat 8am - 1pm.
Alternatively, you may email them at pmi-claims@the-exeter.com.
Income Protection Claims:
0300 123 3201, Option 1 for claims. They are available Mon- Fri 9am-5pm.
Alternatively you can email them via ipclaims@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
helpful and efficient staff, clear comunication
the company is easy to contact, with staff who are helpful and polite. They keep me informed, promptly, by email and letter. I have a fairly complicated policy and the company's communications are clear and easy to understand.
27. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Frances, thank you for taking the time to leave a review, as a mutual society we really appreciate the opinions of all our members. I am really glad to hear that my colleagues have been helpful and polite and that as a company our communications are clear and easy to understand. Many thanks Jessica, Member Servicing Specialist.
Since I changed my private health cover…
Since I changed my private health cover to The Exeter, I have found them very helpful and reassuring in dealing with my needs. Very clear and straightforward throughout my treatment
20. marraskuuta 2025
Vastaus yritykseltä The Exeter
Hi Jackson thank you for leaving a 5 star review. I'm glad you found us to be helpful and that we reassured you whilst you had your treatment. Many thanks Denise, Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Hi Mr Alder, thank you so much for taking the time to leave a review. I am delighted that my colleagues have provided you with professional and kind responses to your questions. Many thanks Jessica, Member Servicing Specialist.
Been insured for many years with Exeter…
Been insured for many years with Exeter and they have covered many scans consultants procedures without any issues and quick to respond and reimburse hospitals consultants etc.
Reassured if I have any health issues or accidents I will be covered through the Exeter to get this corrected quickly via private healthcare
12. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good morning Sherrill,
Thank you for taking a moment to leave us a review. I am delighted to hear that after being insured with us for many years you are happy with the coverage you have received and that your cover has provided reassurance when it matters most.
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Hi Maureen, thank you for sharing your experience. I'm happy to hear you found us to be well mannered and that we did not rush through your queries. Many thanks Denise, Member Servicing Specialist
Not happy with service
Not happy with service. When i signed up i was told something else. Not happy at all
15. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Mexus Motors, I am sorry to hear that you are not happy with the service. If you would like to raise a complaint so this can be investigated further, please contact our Member Servicing Team with your policy information on 0300 123 3201. Our opening hours are Monday to Friday 8am to 5pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Easy to contact and provided clear…
Easy to contact and provided clear information and quick approval for treament
12. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good morning,
Thank you for taking the time to leave us a review. I am very pleased to hear that you have found the information provided to be clear when you have contacted us and that approvals have been prompt.
Kind regards, Ruby - Member Servicing Specialist.
The person I spoke was very helpful.
The person I spoke was very helpful.
Went out of his way to look after me.
4. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Melanie, I'm so glad that my colleague was very helpful and went out of their way to look after you. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
human contact on phone
2. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Anthony, thank you for your review. I'm glad to hear that you appreciate the human contact on the phone. Many thanks Denise, member Servicing Specialist.
Help as much as they can
The people you talk to are polite and helpful. The company itself made an effort and contributed to a claim that theyt did not, in law, have to pay.
15. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Mercury,
Thank you for taking a moment to leave us a review. I am very happy to hear that you found our staff polite and helpful and that you were pleased with your claim experience.
Kind regards, Ruby - Member Servicing Specialist.
Attentive and good personal service…
Attentive and good personal service from knowledgeable people.
22. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Clive, we really appreciate you taking the time to leave us a review. I am so glad that we have provided you with good personal service and you found our staff to be knowledgeable. Many thanks Jessica, Member Servicing Specialist.
All communications have been clear
All communications have been clear, prompt, informative and accurate
21. marraskuuta 2025
Vastaus yritykseltä The Exeter
Hi Simon, thank you for taking the time to leave a review. I'm happy you found we were clear, prompt, informative and accurate in our communications with you. Many thanks Denise, Member Servicing Specialist
Great service attention to detail was…
Great service attention to detail was brilliant I highly recommend this company was better than I hoped for excellent is my opinion
26. marraskuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Andrew,
Thank you for taking a moment to leave us a review. I am delighted to hear you are pleased with the service you received and that you would recommend us going forwards to others.
Kind regards, Ruby - Member Servicing Specialist
Vastaus yritykseltä The Exeter
Hi Gillian, thank you so much for taking the time to leave a review, I am delighted that you found our staff to be helpful, speedy and knowledgeable. Many thanks Jessica, Member Servicing Specialist
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