Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical... Näytä lisää
Yritys on vastannut
Poor Service I was signed off work in February with a 4 week delay period it’s now nearing the end of May……still no payment. This was sold as protection if you are ill your costs would be cov... Näytä lisää
The Exeter have been great. The premiums were reasonable, especially given my existing health conditions. They have also handled a recent claim with efficiency. A minor complaint was quickly investiga... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Yhteystiedot
Emperor Way, EX1 3FD, Exeter, Yhdistynyt kuningaskunta
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,0
Hyvä
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very easy to use and efficient.
12. helmikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Stephen,
Thank you for leaving us a review. I am very pleased your experience with us was easy and efficient.
Kind regards, Ruby - Member Servicing Specialist.
Customer relations team are…
Customer relations team are knowledgeable and helpful but not always easily available to get through on the telephone. Once contact made response time and accuracy is good.
Choice of three consultants at my chosen hospital worked well.
17. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Robert, thank you for taking the time to leave a review. I am really pleased you have found our customer services team to be knowledgeable and helpful but I am sorry that the wait times have been longer than usual recently. I am very glad the choice of three consultants worked well for you. Many thanks Jessica, Member Servicing Specialist
Very well looked after my needs…
Very well looked after my needs referral and hospital and consultant’s choice
5. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Kirtikumar,
Thank you for taking the time to leave us a 5 star review. I am delighted to hear that you were well looked after throughout your experience.
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Hi Danny, I'm so glad that you have received a fantastic service from my colleagues and found us easy to deal with. Many thanks Jessica, Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Good afternoon, Shardanand,
Thank you for taking the time to leave us a review. I am very sorry to hear you are unhappy with your experience when you have contacted our claims team and feel they could have used more training. We always aim to ensure that every member feels they have been treated well, so would like the opportunity to investigate this further for you. If you would also like to discuss this or possibly make a complaint, you can contact our claims teams using the information below:
Private Medical Claims:
0300 123 3253 - Mon-Fri 8am to 8pm, Sat 8am - 1pm.
Alternatively, you may email them at pmi-claims@the-exeter.com.
Income Protection Claims:
0300 123 3201, Option 1 for claims. They are available Mon- Fri 9am-5pm.
Alternatively you can email them via ipclaims@the-exeter.com.
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Hi Mr Mcpherson, thank you for leaving a review, I am really pleased that you have received prompt replies to your queries. Many thanks Jessica, Member Servicing Specialist.
Excellent Service
So far the experience has been excellent. Help when we were setting up the operation was friendly and appreciated.
24. lokakuuta 2025
Vastaus yritykseltä The Exeter
Hi David, I'm so glad your experience so far has been excellent. Thank you for taking the time to leave a review, it is much appreciated. Many thanks Jessica, Member Servicing Specialist.
They are staffed by extremely…
They are staffed by extremely professional people for whom nothing is too much trouble and they share basically brilliant when you contact Exeter and have been over 25 years
2. helmikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, John,
Thank you for taking the time to leave us a review. I am delighted to learn your experiences with our staff have been professional and that nothing was too much trouble. Thank you for being a member with us for so long!
Kind regards, Ruby - Member Servicing Specialist.
A life worth living.
We have been with The Exeter Health Insurance for over 35 years and have always received excellent support and advice when we have needed to claim for medical health treatment, be it consultants appointments, or medical or surgical procedures. In recent years my husband was diagnosed with stage four prostate cancer when he was 78. He is now almost 82 and the support we have received from the Exeter has been a real help. Whilst we know the cancer cannot be cured, thanks to the Exeter we have been able to have the drugs he needs to check the growth and spread of the cancer which has metastisised. And we live our lives to the best of our ability and give thanks for the lovely memories we are still able to make.
13. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi Frances, thank you for the lovely review, I am so glad that the support you have received from us has been a real help. Wishing you and your husband all the very best. Many thanks Jessica, Member Servicing Specialist.
I am happy with the service of the…
I am happy with the service of the Exeter. However there were lots of miscommunications between the Exeter and the clinic that I used their services which were mainly related to the clinic not The Exeter, there might be better to find a better authorisation system to prevent awkward discussions.
Thank you.
13. helmikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Mehrdad,
Thank you for tasking the time to leave us a review. I am very pleased you were happy with our service overall and will feed your suggestion regarding the authorisation process back to our claims team.
Kind regards, Ruby - Member Servicing Specialist.
A first class medical insurance…
A first class medical insurance provider. In my experience, claims are always met without quible.
13. helmikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Steve,
Thank you for leaving us a review. I am very happy to hear that you have had a first class experience with The Exeter and that your claims have been fuss-free.
Kind regards, Ruby - Member Servicing Specialist.
Not helpful
You are not at all helpful on the telephone, except with introductions to gp’s.
13. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi Trevor, I'm really sorry that our telephone service has not met your expectations. I am uncertain from your review which team you had this experience with, however if you are happy to contact us with your policy information, we will be happy to investigate this for you. You can contact our Member Servicing Team on 0300 123 3201. We are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Quick response to queries and claims…
Quick response to queries and claims and approving treatment. HealthWise is an additional free extra service offering gp consultations and various other services.
30. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Fiona, thank you for taking the time to leave a review. I'm happy to hear that we have responded quickly to your queries as well as approving your treatment. Many thanks Denise, Member Servicing Specialist.
Quick decisions
Easy to work with, explanations always clear on the process and decisions quick.
6. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Mrs West, as a mutual society, we are always striving to provide great service to our members. I am really glad that we are easy to work with, our explanations are clear and decisions made quickly. Many thanks Denise, Member Servicing Specialist.
Original claim incorrectly refused
Original claim incorrectly refused. Corrected after telephone call. No apology offered, despite my not-too-subtle hint that this would have been appropriate in view of inconvenience and anxiety incurred to us.
19. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi David, thank you for leaving a review. I'm sorry to hear your claim was incorrectly refused and apologise for any inconvenience this has caused. I'm glad to hear that this has now been corrected. If you wish to discuss this further with our claims team, their telephone number is 0300 123 3253 and their hours are 8am to 8pm Monday to Friday & 8am to 1pm on Saturday. Many thanks Denise, Member Servicing Specialist.
Reliable and Supportive
Never had an issue, been able to deal with The Exeter for any of my treatments
15. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Jenny, thank you for leaving a 5 star review. I'm glad to hear that we have been there to support you with your treatments. Many thanks Denise, Member Servicing Specialist
Excellent service when needed
Excellent service when needed
Amazing helpful staff
I can’t fault the service
6. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi, thank you for taking the time to leave a review. I'm glad to hear you received excellent service and my colleagues were helpful. Many thanks Denise, Member Servicing Specialist
NHS cash benefit refund
I have only experienced the NHS cash benefit of £150 per night but the system worked perfectly and the money transferred to my bank within days. Very happy so far.
25. joulukuuta 2025
Vastaus yritykseltä The Exeter
Hi Alan, thank you for your review. I am really glad that you had a great experience with the NHS Cash Benefit through our claims team. Many thanks Jessica, Member Servicing Specialist
The Exeter SUPERB!
The Exeter have been a delight to interact with - I have had medical insurance with several different companies over the years and the Exeter definitely come out on top. All queries/claims have been met with kindness, compassion, clarity, efficiency and responded to in a timely manner - as a 73 year old I can put my hand on my heart and say I have always felt heard and never felt patronised- I just wish I’d found you sooner- this is definitely a ‘CAN DO’ company 🙏
7. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Kim,
Thank you for taking the time to leave us such a lovely review. I am delighted to hear that you have had a 'can-do' experience with our staff and found the service to efficient, kind and compassionate.
Kind regards, Ruby - Member Servicing Specialist.
As bad as the rest.
Moved over from BUPA and their service is just as bad. Make you jump through burning hoops to get cover. We're currently going through a claim but as soon as treatment has been completed, I'll be cancelling our policy.
13. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi WR, I'm sorry to hear of your experience. If you would like to discuss this further with our claims team, you can call them on 0300 123 3253 . Their hours are 8am to 8pm Monday to Friday and 8am to 1pm on Saturdays. Many thanks Denise, Member Servicing Specialist.
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