Swatch Arvostelua 651

I bought a Moon swatch. Shipping was delayed for about 10 days despite selecting next day. Was in touch with customer service. Ultimately wanted to return the watch. Verified I was still in the window. I took the watch out to look at it, put it back in the original package and send it back unworn. Swatch denied my return saying the watch had been scratched. I have no idea where they decided that or how. It was the most ridiculous experience. I filed a claim with the Better Business Bureau.

Horloge besteld en niet werkende track&trace gekregen. Heb 3mails gestuurd, geen antwoord. Vier dagen verder gebeld....nog een mail sturen was de boodschap. Juiste T&T ontvangen maar horloge ligt al 2 dagen bij douane...NB een Swatch van nog geen € 100,- en 2 dagen bij Zwitserse douane....hahaha...NOT!
Enfin...website beloofd levering binnen 2 tot 5 dagen.... nu maar afwachten of ik nog iets ontvang ?

Negozio di Firenze. Qualità impeccabile, ambiente curato e personale estremamente professionale e cordiale: l’attenzione verso il cliente rende l’esperienza d’acquisto davvero piacevole.

Recentemente ho acquistato un orologio Blancpain Ocean Storm presso lo store Swatch e sono stato seguito dal Signor Emiliano, un commesso di grande competenza e disponibilità. Con pazienza e preparazione mi ha illustrato ogni dettaglio del prodotto, rispondendo con chiarezza a tutte le mie domande e consigliandomi con sincerità.

Tornerò senz’altro con piacere.

a dicembre ho acquistato,per regalo a mia nipote, un orologio
TURNER'S SCARLET SUNSET sul sito dell'azienda e già nei primi giorni di gennaio ha smesso di funzionare.
L'ho rimandato in azienda il 28 gennaio e mi è stato restituito dopo alcuni giorni ma ora nuovamente è fermo.
Penso che non comprerò mai più orologi della swatch

Envoi rapide, emballage parfait, malheureusement la montre n'avait pas été mise à ma taille comme demandé lors de l'achat en ligne sur le site.
Ce service de mise à la taille qui aurait du être offert m'a donc coûté 15€ chez un revendeur, et m'a obligée à me déplacer. J'ai demandé une facture pour l'envoyer à Swatch, lesquels ont refusé de me rembourser cette somme au prétexte que j'aurais du leur renvoyer à eux et qu'ils ne peuvent pas rembourser une mise à la taille chez un de leur revendeur!
Manifestement ils ne vérifient pas les commandes avant l'envoi.
Cela me semblait plus logique d'apporter la montre chez un revendeur près de chez moi et de pouvoir donc la porter au plus vite au lieu de la renvoyer.
Dans tous les cas, le service commercial de Swatch n'est pas à la hauteur pour des montres de ce prix.
Et ils ne sont pas arrangeant avec leurs clients.
Je n'achèterais plus en ligne chez eux. La montre m'a au final coûté 170 € au lieu de 155€... + un déplacement et une perte de temps à discuter avec eux pour rien.

I visited the Cardiff branch today and the staff really need to improve their customer service. I was looking at the limited edition Swatch Omega, which only sells during snowfall in Switzerland. Fair enough they couldn’t or wouldn’t sell it but it still felt like I was causing a fuss and interrupting a conversation between colleagues. It was a complete waste of everyone’s time!

Absolutely shocked to read the abundance of negative reviews about Swatch,(especially their stores).

Ever since walking down Market Street ,( Manchester) in the 1980’s I have been fascinated by this unique Swiss watch brand. Their store was a landmark site and shoppers imaginations were captivated by this small store which always oozed style, character and a magical feel.

Since purchasing that first,(slightly conservative ) classic style Swatch my family and I would go on through the years to purchase in excess of 30 different, vibrant and colourful Swatch Watches.

Whether an Olympics edition, limited edition Omega Swatch or a Valentines swatch each were loved and great buys.

We would just adore buying them on planes, at airports or in cities across the globe. The perfect gift to bring home.

However no where felt better than purchasing one in Manchester.

Sadly that store has long gone, but thankfully the spirit and ambiance of that store lives on at the wonderful Trafford Centre Store.

Recently we visited this store ,(for the first time) and we were treated wonderfully by the staff and they made us feel like VIP’s and although we were purchasing a watch costing £86 we were made to feel that we were customers purchasing a Rolex or Breitling Watch.it was truly an awesome and memorable experience.

The manageress Liz is exemplary at her job and an incredible ambassador for the Swatch name. I rang her before we visited to check whether the brand new ,Spirit of the Horse,(Chinese New Year special was in store) and when I asked to discuss it with a manager the store member who had answered had no hesitation putting me through to the excellent Liz.

Liz told us that she looked forward to meeting us and I believed her and she was everything and so much more than we expected.

She asked us to bring Swatches in that we had that needed new batteries and when we arrived she and her team kindly replaced them,(whilst we grabbed a drink nearby).

All were polite, professional, attentive, warm and friendly.

We love our new addition to our Swatch collection and can’t rate Liz and her team high enough.

A Swatch is so much more than a quirky watch brand, it is an experience and positive ‘edition’ to anybody’s life.

Well done Liz,(also a former member of the Market Street branch and that speaks volumes!!!). Well done Swatch for making style, satisfaction and service remain at top of your standards for more than 40+ years.

They IGNORE you. Bought a kid's watch and the buckle just broke after a month. It's now totally useless. Sent them several messages and they totally ignore you. Terrible service from what was once a reputable company.

Un service client déplorable qui ne reconnaît pas les vices cachés selon l'article 1641 du code civil et vous " offre" une compensation de 30% sur un nouvel achat...en d'autres termes je continue à acheter une montre Swatch!
Le cadran d'affichage tourne de façon aléatoire, ce qui fait que la montre n'est plus fonctionnelle, et ce n'est pas réparable m'a-t-on dit dans les différentes boutiques que j'ai consultées...
Cliente depuis des années, je change de marque !!!!

If you ask AI what Swatch USA’s reputation is, you get:

Common Complaints:
- Watches malfunctioning shortly after purchase
- Straps that require frequent replacement
- Difficulty with warranty and repairs
- Frustration with customer service, especially for online orders and returns
- Some reviews cite rude or unhelpful behavior from staff, and long response times.
- The Better Business Bureau lists 48 complaints in three years, with unresolved cases mostly related to sluggish repair services and disputed return policies.

If you google “Swatch US Reddit” the first result is “Why Is Swatch US Complete Trash?”

This was my experience too. I ordered two watches, which arrived without shrink wrap and in subpar packaging. This was surprising until you realize how they approach returns. I tried them on in my house, wasn’t satisfied, and returned them within the 14 day return period.

A week later the box arrived back on my doorstep. There were no details, just a template rejection letter. I was confused. I called in and they said both watches were damaged. This was strange, since both were like new, and I’ve never had this kind of issue before. For example, I don’t buy AppleCare, since I’ve never scratched an iPhone.

Ask yourself - what are the odds that I bought two watches, damaged both of them, then returned them? When’s the last time that happened to you? That’s why I get scam energy from these people. Got that gut feeling when I talked to them as well.

They’ll respond with their polite corporate language here, but I still wonder, as one Redditor put it, “why is Swatch US complete trash”?

I’m reporting it to the Better Business Bureau, and wanted to warn you here so you don’t lose a few hundred bucks to these hucksters like I did. I thought it would be fun to have an analog watch, but I’ll be sticking to Apple from now on.

Thankyou Antwain in the swatch shop Las Vegas, forum shops, for your fantastic customer service.
Polite, friendly, and very knowledgeable.
Came away with 2 watches and a wealth of knowledge.

Swatch has the worst customer service no reply to emails no one answers the phone or call back. There website says satisfaction guarantee which is a joke returned a detective watch been 4 weeks since it was delivered back and not a word about my refund do not buy

Sehr guter Service! Ware schnell Versand und sicher verpackt! Auch beim zurück schicken zu groß bestelltem Armband überhaupt kein Problem!!! Jeder Zeit wieder!!

Swatch repairs at Southampton (Tissot).
I sent off my father in laws Tissot watch in December, it came back just before Christmas, they said that unfortunately , the parts for the watch were now obsolete. However they had clearly done some repair work to it as it is now working again and keeps good time. There was no charge for the repair. This is the second time I have used the repair service in Southampton and both times they have been incredibly helpful. They have given the best customer service that I have had in years.

Excellent service from Swatch Birmingham…
Staff were brilliant 🤩 I’m a collector of swatches, & had some watches that needed adjustments & batteries.. nothing was too much trouble
Special shout out to Kate 😁 & Lauryn

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In de koopgoot in Rotterdam nu al twee keer in de afgelopen 2,5 jaar perfect geholpen bij problemen met mijn horloges, zonder probleem voor garantie geruild

Une véritable escroquerie . Après avoir fait changer la pile un mois après elle ne fonctionne plus . Motif : quand on change la pile la montre n’ est plus étanche! Coût de la réparation 175 euros !!!!! Repayer la moitié de la valeur de la montre au bout de deux ans… je trouve ça scandaleux.

Ordered the gorgeous looking Turner watch with the sun that is supposed to change colour - sunrise to sunset. It looked so gorgeous and I love the idea of the changing sun colour. However, the sun seems to take days to change - so not in tune with 24 hours. This is a minor issue, the major issue is that it doesn't keep time! I constantly have to adjust it during the week, it slows down. Not very good for a watch!! I replaced the battery after a month of owning it, and still same issue. Ive never been a fan of SWATCH watches, they were very popular in the 80s, not with me. If it wasn't for the unique style I would never have bought it. 2 stars for style. Zero for actual watch.

My paid order was never delivered. Multiple emails to Swatch UAE and Swatch COM were never responded at all. Quite unexpected and upsetting experience.
order no. 13016809