Sumo Arvostelua 

Prompt service, answered all my questions person was efficient and kind

I had amazing support from Marta on Thursday, 4 June, when she assisted me with applying for the Utility Relief Grant. She was kind, patient, and understanding throughout the process, taking the time to explain everything clearly and making what could have been a stressful experience much easier to manage. I truly appreciated her support and professionalism, and I am very grateful for all of her help. Thank you, Marta, for making such a positive difference during a difficult time and helping my utility grant be approved!

Very clear and methodical, will help me understand usage over time.

Great service, problem resolved

The man I spoke to was very helpful, told me everything I needed to know.

Spoke with Shannon today and he was very caring and understanding. Thanks for being kind Shannon 💜

Customer service operator was friendly and helpful and solved our issue straight away. It was slightly difficult to understand his accent. He offered a newer, cheaper rate and package. I felt it's a bit rough that we have to pay a reconnection fee when just changing the package from one partner to another partner when we live at the same address and payment will be the same etc etc. It's just a name change - why does it have to be reconnected???

I was able to get a call back rather than waiting on hold. Customer service agent was a very calm, clear speaker who resolved my request in a single call.

Haven't had a chance to even use Sumo and yet here I am having to leave a horrible review. Tried to register with Sumo but after taking every detail, i get an sms saying they do not service my address. However, they are holding on to my meters so i cannot connect to another provider. You end up waiting impossibly long to connect to someone - I am still waiting for someone to get back to me on this impossible situation. Wow.

Chong was truly amazing. I have never had such help from any customer service representative from any company I’ve ever dealt with previously. Sumo is very lucky to have such a wonderful employee.

The gentleman that I spoke to on the phone, his name is Allen, he was very helpful and very polite, and spoke to me with great concern to help me.
Thank you Allen.

Patricia Strong.

He was very patient and helped me solve my problem. He also explained the areas where he might be able to help me.

All good.
Operator was listening to me & hopefully the issues of my aged concession card registration & email address will be corrected.

Clear communication, good customer service, efficient time management. Saved me money.

I received a first class assistance through out the time period of my call. Im very happy for the patience that he showed understanding my explanation.

Positive attitude from customer service adviser. Informed me of my account balances and was very helpful

Successful outcome of my enquiry, pleasant customer service person.

Alan was a pleasure to deal with. Great service

Very efficient and helpful, overall great customer experience regarding swithing to a better plan to save more money.

Wished to have gas supply terminated and plugged and locked as have gone full electric. They failed on multiple occasions to have this done , made a dozen phone calls and was give dates but they had not contacted supply company to arrange , have been hung up on tried to make complaint about issue and hung up on again , I have had to involve ombudsman to get response