Finally found my favorite! I've purchased many hair tools over the years, but this is the first one that actually delivers what it promises. My hair feels silky, has more shine, and the style lasts... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The curler and flat iron get way to hot. I have burned my fingers trying to use them. The shampoo and conditioner are terrible, they caused excessive hair loss in a very short period of time. Wishing... Näytä lisää
Yritys on vastannut
they send imposters to buy their own resale product to give them negative reviews, while their authorized reps encourage resale. These are unscrupuluous dishonest ruthless arrogant people who operate... Näytä lisää
Wie konnte ich mich dieser Manipulation aussetzen? Achtung: Auf der Messe in Berlin am 17.11.2024, Stand D 160 Repräsentant Soleil!!! Verkauf von Waren zweifelhafter Herkunft und gesundheitsgefährdend... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Straight Ahead Beauty is a manufacturer located in South Florida that sells solely business to business and on our website www.straightaheadbeauty.com. Refund or return requests for purchases made anywhere other than our website must be handled at the point of sale. We are only able to assist with warranty claims if a tool is broken or defective and purchased from our website. Straight Ahead Beauty was founded on two principal ideas: that style and beauty are for everyone, and achieving yours on a daily basis should not be a struggle. Our founder's imagination, combined with a team of experts with over 40 years of combined experience, has inspired a line of hair tools and rejuvenating hair care products that not only use the best materials available but also embrace the latest cutting-edge technologies. We are constantly pushing ourselves to bring new and innovative salon-quality tools to your home.
Yhteystiedot
3933 Pembroke Road , 33021, Hollywood, Yhdysvallat
- 786.226.9076 ext. 1
- cs@straightaheadbeauty.com
- www.straightaheadbeauty.com
2,4
Välttävä
206 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 94 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not really a lifetime warranty
I purchased the portable glider two yrs ago and got a good price of $100 considering they sell online for $300. Let me start by saying, I love the product! My issue is with the warranty and company. After about two months, a couple of the "teeth" on the glider's comb broke off. The SA lifetime warranty states that you send the company a picture of the product with the cord cut, pay S&H, and they will send you a new product. No problem. I did so and received my new glider. Fast forward to November 2023, the replacement glider breaks in half. I go through the same steps for the LIFETIME warranty. On the website, it says you will receive your replacement item within one week. Two weeks later, I have not received anything, no one will respond via online chat, via online messaging, via email, or phone. I guess the LIFETIME warranty is limited to ONE replacement. I did dispute the charge on my credit card for the S&H charge and got that back, at least.
17. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Janet,
We would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
I had a bad experience with this…
I had a bad experience with this company and also with seller her name’s Silvia. She came to our salon and tried to sold the items from this company. She doesn’t said anything about no return policy if you buy from her. So, I bought and turned on my new flat iron and after 6-10 minutes it’s starting smells like a burning plastic inside and I turned off. I tried few times and it’s smells bad. I texted her and told her about that, but she wasn’t helpful. She said that I need to call the company. I did, nobody answer the phone. I sent emails and they didn’t help. So, now I don’t know what to do, but I can write a review here for another people and let them know how this company works. Be careful and buy from good companies who give you a good product and good protection for all you buying.
31. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Lillia,
your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.
Amazing product!
I feel so bad for everyone that had a bad experience! I was the total opposite..do nice. My hair came out amazing and I love the product! It was originally $299...,was going to give me 2! Yes 2 but I only had $130 so she accepted that but for 1 which honestly I was fine with. It amazing what my hair looks like after this flat iron! I really feel for the ones who feel they got scammed but I did NOT!
9. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Thank you so much for your glowing five-star review! We’re thrilled to hear you’re loving your Straight Ahead Beauty hair tool. Your satisfaction is our top priority, and it’s wonderful to know our product is helping you achieve the results you deserve. We’re confident our tools are designed to make styling easier, faster, and more enjoyable, and feedback like yours keeps us inspired.
Pricy but great products
I do agree that the products are overpriced. And I agree that the kiosk salespeople are extremely pushy. My mother did not get the product she thought she was getting and was very upset. But two products were used on her hair and she didn’t check what she was getting. However my daughter and I got the exact product used on our hair and I feel we got a great deal. I was sold two straighteners, a comb. And a hair serum for $199. My mom was sold a hair heated brush thing with a shampoo and conditioner for $99. I checked the products and compared to what she used on our hair before buying. I got an email receipt right away as did my mom. The straightener is wonderful, the best I’ve ever owned. It lasts gif several days and also ringlet curls very easily. The shampoo, conditioner, and hair serum are amazing and the only thing that made my hair soft. I would buy again for sure. As with anything from a salesperson you just have to check and make sure you know what you are purchasing. I only gave 3 stars because of the cost and pushiness.
9. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Christina,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience.
ready to kms after this purchase……
ready to kms after this purchase… scammed me so hard she even gave me a hug after which sold me😕SHE WAS BEING SO NICE. so i was like aw okayyy i guesss… BUT NO. how do i even erase this embarrassing, horrendous, agitating, unbearable, devastating, gruesome, uncivilized feeling. don’t get played people☹️
4. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Kelly,
Thank you for reaching out and sharing your experience with us. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.
LIARS AND CROOKS!!!!
I can’t even BELIEVE I didn’t walk away after all the continued dropping of the price and the bold-faced line of “I’ll tell you what. I won’t take my usual commission.” It wasn’t until I read these reviews that I realized I had been completely scammed and that they used a different straightener on me than the one they sold me. How that’s even legal I have no idea.
In trying to prove that it was “infrared” and not heat the salesgirl held it up to my cheek to prove it. Well, suffice it to say that I almost scalded myself this morning.
I have choice words to say to these despicable people but unfortunately live 2 hours from where I purchased it.
24. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Gayle,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
I was also scammed
I was also scammed. The flat iron I brought home was not the same and started breaking and burning my hair. I am so disappointed 😔
7. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Cintia,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
Scamming Fraudulent Company
Why can't we give negative stars? This company scams people out of their money. They steal money as well by adding tips to themselves. They are pushy liars. Nothing but a fraudulent company!!
30. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
I was fully scammed.
I was fully scammed. I’m truly just so embarrassed with myself. I was scammed out of 570, never received any word on a “no refunds” policy. Also, when paying he added himself a tip since it was on a card. There’s no telling how much I was charged extra. The product is definitely not the same, and the hair treatment products are very hazardous. Each one of them have a proven endocrine disrupter. It’s so unfortunate that no one looks at this until after they buy it. Hopefully this helps someone.
27. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Sarah,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.
Trying hard to put things right.
The company are obviously trying to make amends to appease unhappy customers who have been conned into buying inferior products after demonstrating more superior tools on their hair while visiting shopping malls, (as happened to me while visiting Nashville Opry Mall from England in Sept 2023) . 18 months later I have received an apology and a genuine straightener as a replacement . I have changed my review from 1 star to 4 based, on the effort made recently to reach out. However the original experience was unacceptable. The company are obviously aware how many unhappy people are out there , and should be doing more to stop these kiosks using their products to con customers. It’s dishonest and immoral what is happening. Having said that the agent who contacted me (Veronica), did all she could to apologise and offer me a replacement tool, for the original one, which was was total rubbish and went straight in the bin. The replacement is much better quality and I am happy with it, albeit 18 months late.
22. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Julie,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
I would rate zero stars if I could
I would rate zero stars if I could. I stupidly fell for this scam and I am so upset with myself!! The guy demonstrating did my hair in one pass and it looked and felt incredible. I was really excited but it was out of budget so my boyfriend split it with me and unfortunately we both got scammed. I paid $350 for a piece of garbage hair straightener that smells like it is burning and does not straighten my hair good at all. I am so upset and cannot understand for the life of me how these people are getting away with this. Please read reviews first, I will never make this mistake again.
23. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
BEWARE
After reading these reviews, I was also scammed and received a straightening comb from the OK state fair that has no heat settings, no auto off, feels like cheap plastic, and takes over 3 minutes to heat. I was told I would be emailed a receipt but never got it. I have emailed 3 times without response. This company should be ashamed.
20. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Susan,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.
Total rip off!!!
Total rip off!!!! The flat iron we got was not the flat iron they used to con me and daughter into purchasing supposedly the same product at all!!! I am turning them over to the BBB and if enough people would get on board I would be happy to join in on a class action lawsuit against them!
15. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Dana,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
Don't waste your money!!
I bought a their steam flat iron at a mall kiosk. I was impressed by how well it worked. No flat iron had ever worked that well on my hair before. The salesperson said it would not frizz. It was a humid day and although my hair didn't feel frizzy, when I got home and looked in the mirror, it was. Brushing it with my boar bristle brush calmed it down, but it still didn't do what the sales woman said it would. It worked better than any other flat iron ever has, but it is definitely not worth near what I paid. I have never been taken in like that before, and I never will again. A very expensive lesson.
28. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Jodi,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
How are they getting away with this?
How are they getting away with this?? In the mall, my hair looked amazing, so I bought the pro glider. It absolutely does NOT work like it did then. Obviously a bait and switch. No wonder the sign on the register says no refunds. I will be going back to Castleton Mall in Indianapolis with this ridiculous thing and asking the guy who scammed me to do my hair with the item I purchased from him and see what happens. This company needs a class action lawsuit against them
5. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Heather,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
This is a total scam
This is a total scam. I was not told there was an additional charge for the "lifetime warranty" and just saw that I was charged $192 for a product that does not work anything like what was used on me at the mall. AVOID AT ALL COSTS!!!!!
6. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Cindy,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
Clearly, I am not the only one... Scammed
Clearly, I am not the only one...
I was scammed by the local mall kiosk in Knoxville, TN. into purchasing (under pressure) the "Straight Ahead" straight iron. First of all; the sales pressure was insane! I tried to walk away several times. Of course the lady did not steal my credit card and run the payment. So I bear the responsibility for falling for the tactics... I eventually caved and purchased the straight iron after she came down in price multiple times from $415 to $139.
I made the decision to purchase the iron for which I did NOT need. I own that... However... What I purchased is NOT the same as what was demonstrated on my hair!! 100%, I was given a much lower quality product! This iron snags and rips my hair. After just two uses, I feel like my hair has been stripped of oils and no matter how much I condition, it still feels dry and brittle. Furthermore, there is no automatic shutoff! My daughter turned it on and left it on all day without my knowledge. I am convinced my counter would have burned in the least if I did not have a silicone matt under the iron. No automatic shutoff?? Really??
I am a single parent!! One income! One budget! I made a stupid decision to cave to the sales pressure. I knew I should have just kept walking. I want / need my $145 back before making a complaint to the BBB and the state (whomever will listen). The rest of you should do the same thing. I will get no further use from this iron. $145 down the drain!
15. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Renne,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
DONT BUY IT!!!!
Trash all the way around down to the sales person. I knew I shouldn't have bought it because I never go to those kiosks because who really does, you're just somehow pulled in. I hate the product it gets hot for like 15sec then warm I don't have time for something like this. Needless to say I'm back to using my old flat iron that ACTUALLY works! I hope they get the karma they deserve praying on peoples hard earn money!
23. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Roxi,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.
Bait and switch Holyoke mall
Bait and switch Holyoke mall
Pulled me and sister aside and did the demo. Claimed it doesn't use heat, and only takes 15 minutes etc. Got home after purchasing it definitely uses heat and it took more than 30 minutes multiple passes through unlike the demo product.
13. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Donny,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.
Wish I could give a 0!!!!!
Very upset and disappointed into the purchase I made from the mall! Nothing like what was demonstrated! It pulled some of my already thin hair and it didn't come out anything at all like it was at the mall. I was not ever informed of a no refund policy until I looked at my receipt. There should be a class action against this company for how these workers make you feel, buyers' remorse and scamming people.
He not only got me on one straightener, but 2, the brush, the hairdryer and the hair extension!!!!! So let's say, being my husband is a military Veteran and we are on a fixed income, which I stated to this guy, he kept pushing. He even had my 13 year old daughter feeling the same way.
Now I don't ever want to go to the mall again, but I will be contacting the BBB along with an attorney, as I wrote an e-mail and have had nothing back. I have been in tears all night, this was a lot of money for junk and how I ended my birthday!
13. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä straightaheadbeauty.com
Hello Taunya,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.
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