straightaheadbeauty.com Arvostelua 

206
•
TrustScore 2.5/5 tähteä

2,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Finally found my favorite! I've purchased many hair tools over the years, but this is the first one that actually delivers what it promises. My hair feels silky, has more shine, and the style lasts... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

The curler and flat iron get way to hot. I have burned my fingers trying to use them. The shampoo and conditioner are terrible, they caused excessive hair loss in a very short period of time. Wishing... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

they send imposters to buy their own resale product to give them negative reviews, while their authorized reps encourage resale. These are unscrupuluous dishonest ruthless arrogant people who operate... Näytä lisää

Saanut 1/5 tähteä

Wie konnte ich mich dieser Manipulation aussetzen? Achtung: Auf der Messe in Berlin am 17.11.2024, Stand D 160 Repräsentant Soleil!!! Verkauf von Waren zweifelhafter Herkunft und gesundheitsgefährdend... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kosmetiikkatuotteiden toimittaja

Yrityksen kirjoittama

Straight Ahead Beauty is a manufacturer located in South Florida that sells solely business to business and on our website www.straightaheadbeauty.com. Refund or return requests for purchases made anywhere other than our website must be handled at the point of sale. We are only able to assist with warranty claims if a tool is broken or defective and purchased from our website. Straight Ahead Beauty was founded on two principal ideas: that style and beauty are for everyone, and achieving yours on a daily basis should not be a struggle. Our founder's imagination, combined with a team of experts with over 40 years of combined experience, has inspired a line of hair tools and rejuvenating hair care products that not only use the best materials available but also embrace the latest cutting-edge technologies. We are constantly pushing ourselves to bring new and innovative salon-quality tools to your home.


Yhteystiedot

2,4

Välttävä

TrustScore 2.5/5 tähteä

206 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 94 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,4

Kaikki arvostelut

(206)

28 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

OPRY MILLS - 5* - fabulous purchase.

I was approached by Jessica in Opry Mills shopping outlet in Nashville - I was on holiday from the UK and I must say I am astounded at the amount of negative reviews on this page - angry actually! Jessica was amazing. She showed me how to use the straighteners to curl and straighten and showed me how it dries damp hair. I bought the pink pair and what Jessica used IS INSIDE the box unlike what other reviews say!! Because of those reviews I even asked them to open the box and then use them on my hair!! They understood why I would ask this and despite feeling rather stupid to even ask I can now write this and confirm! As I am from London, I needed to ensure no problems bringing them back over. Anyway, the review - 5 stars. Better than GHD by far, better than Cloud 9 by far, I am very in to hair and yes, fabulous purchase, glides through the hair, doesn’t get stuck or burn, feels like you’ve just had it done at a salon after use. 100% feel I should have got the hair dryer too!

18. kesäkuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Thank you so much for your glowing five-star review! We’re thrilled to hear you’re loving your Straight Ahead Beauty hair tool. Your satisfaction is our top priority, and it’s wonderful to know our product is helping you achieve the results you deserve. We’re confident our tools are designed to make styling easier, faster, and more enjoyable, and feedback like yours keeps us inspired.

Saanut 1/5 tähteä

A complete SCAM

A complete SCAM. It’s not what was demonstrated. They should have a lawsuit against them for selling a piece of nothing and scamming people out of their money!

1. kesäkuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Tracy, we are just the manufacturer and handle warranty exchanges and website purchases. All of those locations are independently owned and operated. If there is something wrong with the tool, we handle the exchange.

Saanut 1/5 tähteä

This company is a scam and are thieves

This company is a scam and are thieves. The product (flat iron) they demonstrate with is not what they sell. What they sell you is a cheap piece of crap. I have read reviews now and see that I'm not the only person that they have robbed. I'm thinking Class Action lawsuit. Who's with me?

9. toukokuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Angeli,
We are just the manufacturer and handle warranty exchanges and website purchases. All of those locations are independently owned and operated. You will need to go back to the location for a refund as your transaction and information is with them. If there is something wrong with the tool we handle the exchange. You can reach out to us at cs@straightaheadbeauty.com

Saanut 1/5 tähteä

SCAM!

SCAM! Same as similar reviews. Got duped with a switched product for sure. The one purchased in box did not work in the slightest to straighten my hair, even at the highest temp. Will never purchase a boxed product after demonstration again!!!

28. huhtikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello,
We are just the manufacturer and handle warranty exchanges and website purchases. All of those locations are independently owned and operated. If there is something wrong with the tool, we handle the exchange. You can reach out to us at cs@straightaheadbeauty.com so that we can further assist you.

Saanut 1/5 tähteä

Disappointment is not the word, Total SCAM!!

I should have listened to my bff who told me it was just like every other flat iron. I was told that there was no use of heat and I would never see smoke, ok I call BS! I used it on my freshly washed and air dried hair only to see smoke/steam whatever you want to call it, and then to make matters worse, the dude said if I curled my hair with it, it would last at minimum 12 hours, low and behold it lasted not even an hour!! I have been totally scammed! and I was never told that there were no refunds until after I looked at the receipt!! The guy was very sweet but I am completely disappointed with the crap they sold me!! I am so glad I didn't fall further to get any other crap they were selling. Save yourself time and money don't even stop to let them show you how it works because it is obvious now that he was using a completely different device. Waste of my money and time. And what's worse is I am a mom of 4 and I got it expecting great results, that was money I could have used on better things for my children!

12. huhtikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Kimberly, we are sorry to hear about your experience. We are just the manufacturer and handle warranty exchanges and website purchases. All of those locations are independently owned and operated. If there is something wrong with the tool, we handle the exchange.

Saanut 1/5 tähteä

would give 0 stars if i could

would give 0 stars if i could
i'm so glad i read these reviews because the same thing that happened to so many of the people in these reviews also happened to me. i'm so glad i walked away and was able to walk out without buying anything.

10. huhtikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Chelsea, we want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.

Saanut 1/5 tähteä

It’s a literal scam.

It’s a literal scam.

4. huhtikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Abby,
​Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 1/5 tähteä

Castleton scam

Bought the Bionic Pro Ceramic today at the Castleton mall in Indianapolis. Kylie the girl that did my hair had it curled perfectly but when I brought the item home and tried to use it it doesn’t curl at all. Huge scam!!!!!

3. huhtikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Charity,
​Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 1/5 tähteä

Total scam

Total scam. Had a demonstration done on my hair at Pocatello spring fair. Curls looked beautiful. I purchased their product based upon results of the demonstration. When I brought the iron home it wouldn't curl my hair at all. Do not buy this products. Total ripoff

22. maaliskuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Dianne,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 1/5 tähteä

Scam scam

I bought a dryer hair brush on December 2023, and I used it twice and it broke down, I contact then but never get any response. They just asked me for pictures and recept after that no response.
Totally scams.

31. joulukuuta 2023
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Angelica,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 5/5 tähteä

I bought my 1st one in 2020

I bought my 1st one in 2020. I had an issue with it breaking, and I took it back to the sales associates, who gave me a brand-new one. No, it's not what they had in the store, but I'm using it now to curl my wet hair, and it still works fantastic in 2024. I'm pretty happy :)

4. joulukuuta 2023
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Thank you so much for your glowing five-star review! We’re thrilled to hear you’re loving your Straight Ahead Beauty hair tool. Your satisfaction is our top priority, and it’s wonderful to know our product is helping you achieve the results you deserve. We’re confident our tools are designed to make styling easier, faster, and more enjoyable, and feedback like yours keeps us inspired.

Saanut 1/5 tähteä

Can’t put zero stars….

Can’t put zero stars….. my experience was trash and they push and push and lie and the face that satisfaction guaranteed is BS. They don’t have return policy posted and nothing on the receipt. Went back days later and was told no return/refund. And they couldn’t help me . Was BS. My flat iron that I’ve had over a year does a better job. Don’t buy from these scammers

24. tammikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Michelle, ​
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 1/5 tähteä

Total Scam!!

If I could put zero stars I would. I was approached by a woman at this kiosk in the mall. She kept telling me I need to buy their straightener because it is like no other. She then proceeded to curl and straighten my hair without asking me first. She said that the straightener doesn’t burn your hair like a regular one does, but I could smell the burning of my hair as she was using the straightener. I then asked if they had any heat protectant because I really needed some and I really just wanted them to leave me alone. The product left my hair so greasy I had to take another shower afterwards. I completely regret buying the product.

A day or two after I bought this product, I started receiving fraudulent charges on my card. This was the last place I bought anything at that didn’t quite sit well with me. This place is a total scam. DO NOT PURCHASE ANYTHING FROM THEM!!!

28. tammikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Arden,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 1/5 tähteä

Do not trust this company

Do not trust this company, absolute garbage scam. I intend to join in on a class action lawsuit in the case that it occurs, have reported this company to the better business bureau and the mall that’s allowing it to continue operating False advertising, CLEAR AND OBVIOUS BAIT AND SWITCH (I don’t care what the company says, DO NOT BELIEVE THEM). This company targets and manipulates people and lies about their product. There is not a SINGLE HAIR STRAIGHTENER ON EARTH that does not damage your hair (despite what I was told) and it even says so on the actual product. The “infrared technology” is utter garbage and lies, this is a REGULAR CERAMIC HAIR STRAIGHTENER. This is not about “buyers remorse” or an overpriced product (though it is), it’s about lies and false advertising. I hope your garbage business burns to the ground.

18. tammikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Monica,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 3/5 tähteä

I was very pleased with this item at…

I was very pleased with this item at first until it just blew up when I plugged in a year after I bought it for $189 try to get in touch with the company never responded

12. tammikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Cyrill,
We would be happy to help you with a hair replacement tool. Please feel free to reach out to us at cs@straightaheadbeauty.com so we can further assist you.

Saanut 1/5 tähteä

Horrible and pushy

Was visiting the Arundel Mills mall and this lady called Jennifer approached me while giving me something that I didn’t even know what it was. I tried to keep walking but she got in my face and started telling me how she wanted to style my hair.
I tried to leave multiple times, but she just wouldn’t take no for an answer. Started straightening my hair without even asking, which made me incredibly upset.

I told her I didn’t have the money for it, and she tried to get me to buy it “for my hairdresser”??

I told her again that I didn’t have the money for it, but she wouldn’t stop insisting, so my friends told me to just leave.

As I was leaving, my friends told me that the lady refused to give her card to them, and that me going away like that was “incredibly disrespectful”.

Please ignore them instead.

10. tammikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Stella,
​Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience.

Saanut 5/5 tähteä

Love it!

I bought the flat iron a year ago and it still works great!! I do my child’s hair too because she LOVES how this machine curls. I actually came today to the kiosk to buy their serum, and one of the ladies recognized me and even gave me a discount!

5. tammikuuta 2024
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Thank you so much for your glowing five-star review! We’re thrilled to hear you’re loving your Straight Ahead Beauty hair tool. Your satisfaction is our top priority, and it’s wonderful to know our product is helping you achieve the results you deserve. We’re confident our tools are designed to make styling easier, faster, and more enjoyable, and feedback like yours keeps us inspired.

Saanut 1/5 tähteä

Very bad quality,spam company

Very bad quality,
I bought straight ahead straightener and brush set from a mall
They were very bad quality and never straightened out or work efficiently
I tried to return them back, they don’t accept the return and will never refund my money!!
Please do never buy this spam product 👎👎
The worst and most expensive

13. kesäkuuta 2023
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Luma,
Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 1/5 tähteä

Buyer BEWARE of Straight Ahead Beauty

I was at the mall today and their stall was right outside the store I needed to pickup from. The first lady was polite a let me go with a simple "no thank you", but the second associate, not so much. I am physically disabled. The second associate not so kindly, (sort of) got me in her chair and wouldn't let me leave until I got something. Then, the girls had "technical difficulties" while standing far away from the stall with my debt card. I tried to return everything less than an hour later, with my partner, who was there for the tail end of the ordeal, taking the reighs. But accotding to the same pushy lady from earlier, because of "the holiday" and the "coupons" they used they weren't accepting returns and refunds. My partner literally said "scammers" under his breath. There were no policies posted anywhere either... I checked my bank statement about 10 minutes ago and can now see three identical processing charges for nearly $200 each. After my experience, the reviews, and dozens of cheap re-listings I've seen after just searching the company name, I'm definitely reporting fraud and fight for my money back in the morning with my bank.

I've felt so gross for the rest of the day after this encounter. It's sad but reassuring to see I'm not alone.

3. joulukuuta 2023
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello​ Natalie,
Thank you for reaching out and sharing your experience with us.
We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices.
That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations.
Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand.
We appreciate your understanding and look forward to making this right for you.

Saanut 1/5 tähteä

SCAM, SCAM, SCAM! Don’t buy from here!

When I was walking in the mall, a guy told me my hair was looking good and he offered me a sample. When I took it, he just told me to “come here! Let me show you this iron and how amazing it is”. He DIDN’T let me say no and put me on the chair and started curling my hair without my permission! He was telling me how the iron used “infrared technology” and that it didn’t make any heat. LIES! Also he said that you could use it with wet hair and it wouldn’t damage it. What made it even worse is how he didn’t sell me the same product that he was using. I hope someone shuts it down before they can scam anyone else! I feel so embarrassed that I fell for such a thing! I hope they realize how people work hard for their money and that it is not ok to do this. Cause it’s a SCAM!

2. joulukuuta 2023
Oma-aloitteinen arvostelu
straightaheadbeauty.com-logo

Vastaus yritykseltä straightaheadbeauty.com

Hello Mikael, we are sorry to hear about your experience with a salesperson. We are just the manufacturer and handle warranty exchanges and website purchases. All of those locations are independently owned and operated. If there is something wrong with the tool, we handle the exchange. Please reach out to us at CS@straightaheadbeauty.com so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.

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