simply be Arvostelua 

Awful experience. They cancelled an item with no reason why .. ? failed credit check even though I paid in full at time of order. No information/email about cancelled item or refund. I have tried to cancel the order under consumer rights but have been waiting in a queue with 492 probably unhappy customers!! First and last time with Simply Be !!

Hi Abigail, I am still waiting for an email response from customer service. I have sent my contact details and order number.

I ordered a Graphite samsung watch strap twice, twice in a row I received the incorrect strap. On the 2nd time I contacted customer services they told me that they will be in contact within 3 days to sort out the return, this was the beginning of November, I have had 1 email from them and no responses since, I have emailed several times and sent a message on Facebook but still ko replies and I am still stuck with the watch strap.

I bought a jacket from simply be and having only worn it 4 times, noticed pronounced pilling on the fabric, making it look very old and worn. I contacted customer services and have been back and forth over email over several weeks now, with the last email saying I've been credited the amount back. This is incorrect and I've not received a refund whatsoever! I've sent 2 further emails stating this but no one ever replies! Pathetic customer service and I shall not be ordering from you again. I've paid for a jacket I can't use and now I've been lied to about a refund!
The enquiry number is 10702444 if anyone can be bothered to get back to me. Extremely disappointed and frustrated

I ordered some pyjamas for my mother for xmas they use evri which if id known i would of not ordered from them, evri said they delivered the item but the photo they sent was someone elses house, i have messages simply be numerous times but no one gets bk to me so it looks like im now 60 quid out of pocket no items or refund pls pls pls do not order from this company, update they ask for information and nothing bk from them will never order from this company again they are the worst ive ever dealt with!

I'm not happy made a payment 7 days ago sent me an email saying your statement is due does not tell me the due date nightmare only form of contact is by phone which costs me to call me

Terrible customer service, I have tried to contact on multiple occasions when I log in to my account to make a payment, my balance t I owe has disappeared and all past orders etc, have no idea what is going on but they need to sort it out. I send a chat message on the website and 580 people are in front of me then when I do get a response it did not solve the issue. Sent multiple emails plus messaged on Facebook. Terrible service.

Good. Pleased.

Easley to pay

Simply be have completely ignored my refund
I started a refund on the 11th Nov & sent the items back after a couple of hitches with their QR code for postage and spoke to their customer service team 10 days ago who confirmed they have recieved the returned items.
I have not been issued a refund and now the return is not showing on my account. I luckily screenshot the return and have the proof of postage however today they demanded payment for the items I ordered including the returns they admit they've recieved! I will not be paying for the returned items it's impossible to get through to their customer service team.
sort yourselves out simply be.. what a mess you're in!! I will not order from you again
Just to add i sent the info requested by you but never heard from this company again this issue is still not resolved I am not paying for the returned items that your recieved in November. Such a disgusting service

Absolutely awful customer service! Placed an order on 6th December with next day delivery and it arrived on the 8th. On opening I realsied that there were 2 items missing and 2 items that I didn't order. Thought the quickest way to get through was Live Chat, but nope no chance. Tried to call and it said there was a 20 min wait. I couldn't hang on for that long as I work! Emailed and got a response saying I'd get a reply within 24 hrs, but guess what? No reply! Decided to try live chat again today, got on at 8.25 and finally spoke to someone at 18.34!! It's just completely unacceptable and I won't be buying from them again. I've been told to send them back and my account will be credited, but I'm not hopeful that they won't mess that up too!

Return still waiting to be collected after 2 months and numerous emails and assurances that this would be sorted out. Also I am having to make monthly payments for the items I do not want so that I do not get a bad credit record! Today I have tried to use their online chat and was number 355 in the queue. They do not care and I will never use them again.

I've been a simply be customer for many years and I'm really disappointed with the recent service I've had in my last few orders. One order had many missing items and wrong items sent and other orders haven't turned up. Paying for next day delivery is ridiculous because it's no longer guaranteed. Ringing through to customer service takes forever and although they are apologetic the service doesn't change. I now think very hard before deciding to make a purchase because I find them unreliable.

I placed my first order with Simply Be and received my order the following day as requested but when I opened the parcel up only one of the two dresses was in the parcel. I sent them an email stating I was missing an item as it was too late and chat had closed. The email stated I would get a reply within 24hours. I waited over the 24 hours and still no reply so I thought I’d go on chat. So at 10 o’clock I joined chat and was 1065 in the queue! Well it’s now twenty past six and I’m 258 in the queue and they close in 40 minutes so they’re not going to get to me! Ridiculous, I just want a refund for missing dress as too late now for what I wanted it for! It’s put me off from purchasing from them anymore
UPDATE, tried again following day and after 3 hours finally got through to someone and was then basically called a liar and they showed me the delivery photo which I then told them that I never said I didn’t receive my parcel but I had a missing dress!! They then were saying that that wasn’t the case and I then showed them a photo of my delivery note listing both dresses on it so she then said as they were both listed they would refund me the missing item! I’m still waiting for the refund to show on my account days later! I don’t appreciate being called a liar and having to justify myself to Simply Be! You do not treat customers this way, disgraceful!

What can I say?
Don't bother ringing customer services - you get cut off after waiting 20 minutes.
Want next day delivery and pay the extra? If you are lucky you'll get your parcel the following week. Unlucky? Never get it and then have to fight over email to get a refund. That takes weeks
Paid 24 hours delivery and it didn't come in the contracted time? Well they just give you a promo code and won't refund you the amount in the original transaction which is countering the consumer act 2015.
No integrity, no interest in customer services and no interest apologies.

Shocking customer service. My parcel is lost in transit but marked as delivered on my account. I have been trying to speak to someone for over 2 weeks….impossible because they just stick you on hold and ignore messages. Now have £185 outstanding on my account for items i havent received and evri have admitted are lost in transit! AVOID unless you want unnecessary stress put on you!

Poor Quality item received. The Clothes description was inaccurate.
Although I contacted customer service and they agreed to refund the postage fee.
I returned the item within an hour of receipt by courier. It was received in the warehouse within a matter of days, however the Refund process is so slow. I've been waiting 2 wks. I will not order again for this reason.

Ordered a pair of boots, never arrived at the Parcelshop. Tried to inform Simply Be. Live chat - 1077 people in front of me in the queue?! Rang them and the recorded message says to use Facebook to message Customer Services, 3 days later no reply! Tried ringing again, on hold indefinitely! What an absolute shambles, will never use them again

Simply Be Unlimited gives you 12 months of unlimited free delivery, nominated day delivery or click & collect delivery for one £10.99.

They use Evri as a courier and luckily we have a great courier in our area so deliveries are 99% on time

The website is easy to navigate and good choice of clothes. The products though should have more than one picture. If the model is promoting a black top, make sure they have a different colour bottom on. Websites should show the product tucked out so us curvy ladies can see where it covers

All in all very pleased with past purchases and quality of clothes and shoes.

Once again shame no photos can be uploaded

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