simply be Arvostelua 

What is going on with Simply Be? I usually have no problems but this time have received extremely poor customer service with no responses to my communications both via their online form or via email.
I am waiting for £100+ worth of refund and not heard anything, no updates nothing since 4th November!
I can't afford my credit card to start charging me interest!
I will have to consider shopping elsewhere!

Excellent easy to use

To make payment more easy for people that can understand what they are doing

Mysteriously my review posted last week seems to have gone missing - I wonder why...... I was looking for it so that I could update it with Part Two so instead I've put both Part One and Part Two in the same review. I do hope others find this helpful.
Part One: I’m absolutely shocked by the customer service I’ve experienced with SimplyBe. I ordered two items and only one was delivered, with no notification whatsoever about why the second item wasn’t sent. When I checked my account, I was redirected to a generic page claiming my order was cancelled due to a “credit check” and refusal of a “Pay SimplyBe” account — even though I never applied for credit and paid in full by credit card, which has already been charged.
Trying to return the item that DID arrive has been a nightmare. The returns portal repeatedly failed. I spent 45 minutes on the online chat, getting passed between multiple agents, and just as one finally claimed they would arrange an Evri return, the chat crashed with no confirmation. Calling customer service took several attempts just to reach a person, only to be told their system had “crashed” too.
What’s even more frustrating is that when I finally got through to someone, they confirmed that:
I had never requested a SimplyBe credit account
No credit check had been refused
The real reason the item wasn’t delivered was because it was out of stock
Nobody could explain why I wasn’t informed of the cancellation
In the end, I managed to create the return myself — using the exact same details as before — clearly showing nothing had been set up by the chat agent as claimed.
I’ve now wasted over 90 minutes dealing with issues that should have been straightforward, and I’ve completely lost confidence in SimplyBe and its associated companies. I won’t be ordering again.
Part Two:
And it's now even more incredulous.
For four days, SimplyBe kept sending a courier to collect an item that I'd already sent back. I had to contact the courier directly to tell them not to bother.
Additionally, ten days after I placed the next day delivery order, and 9 days after the claim that my order was cancelled because I'm a credit risk - which we've established I'm not - I receive a letter from SimplyBe advising that one of the items is out of stock. A letter. That's bonkers. I've had an email from SimplyBe confirming the order and an email advising it's on its way. Since 15 November I've had nothing, no explanation for the missing item in the order or why I've been accused of being a credit risk. Yet someone at the company, in their infinite wisdom thinks the right thing to do is send a letter. This letter was (allegedly) dated the day the item was supposed to be delivered. Here's a thought - how about communicating by email, like all the other communications about this order? Why print a generic letter, not bother signing it, put it in an envelope and post it (thereby also leaving it to the mercy of Royal Mail)? I'm so glad I've made the decision never to deal with this company or any of its associated companies ever again.

HAd a call with Nozi worst customer service call ever, so unhelpful kept telling me I am wrong, thought customer service you should understand the customer - asked to speak to a manger said I couldnt. I have paid for next day delivery for the year and she was telling me I hadnt! My parcel consiquently has not been delivered next day! So annoyed - extremely poor service

Acc Number: S7321115 A parcel that was due to be delivered by EVRI to an ASDA petrol station was delayed by a week then was
lost. EVRI have said they will liase with retailer and advised me to inform Simply Be of the situation as it is up to them to decide to give me a refund. So I have no parcel and no help from Customer Services. I would advise anyone NOT to use them I certainly will avoid!!!

Truly shocking customer service. I bought a pair of shoes that became faulty after barely any use, and Simply Be has made getting a refund an absolute nightmare. I’ve emailed FOUR times, sent all the photos and details they requested, and not one person has bothered to reply. I’ve also phoned FOUR times and got nowhere. When I tried the online chat, I was 94th in the queue — completely unacceptable.

There is absolutely no reason a customer should have to chase this hard, especially for a clearly faulty item covered under the Consumer Rights Act. I’m appalled at how badly this has been handled. This is by far the worst customer service I’ve ever experienced, and I will not be ordering from Simply Be again. I strongly advise others to think twice before buying from them.

I wish I could have given 0.
After being a long term customer with Simply Be, never had any issues, never made late payment or missed a payment.
I placed an order recently and had it immediately cancelled, my credit removed and was told no further orders would be accepted.
I have been trying for days to get an answer and it is like secret service I keep getting told it's been escalated, but never a response. I have been given dates when I would get a response but these just pass.
Appalling Customer Service.

Account NumberZ3560497
I have sent my details and I wait for response.
I have made a complaint using the email address provided and although you are promised a reply within 24 hours so far 4 days later - nothing.
I was told this issue was due to my credit rating on more than one occasion which has been proven not true. After a week my account opened back up and I received a message about something on the order I had cancelled had been subject to fraud, no explanation really, no apology, no acknowledgement that I had been accused of poor credit rating.
Overall extremely poor experience that has caused anxiety.

Always happy with the product I purchase

APPALLING customer service. This company needs shutting down. They are just robbing, greedy and corrupt. They like to set people up to get in debt and make out peoples are liars 🙃 I went from £200 in the catalogue, to over £1000 to a debt agency after they would not help me because they decided to change my payment dates on they’re own accord 😅😅 as well as not allowing me to set up direct debit. What a joke of a company, I really hope they go into liquidation and burn.

Still waiting after yet another request for details, sent again, but not even an acknowledgement or response. I've already fully responded to information requests, several times and still they do not sort this out, but keep sending notifications about additional charges. For months now I have informed Simply Be several times, that I did not collect my parcel from the parcel shop due to various reasons but they do not respond adequately. It's as if they do not even read my emails properly. The case tracking shows that the parcel was not collected by me but they do not understand that concept. I'm not even getting acknowledgement to my emails. Also another issue is that the order cost has been added to my account and charges accrued for late payments, for an order I have not collected.

Great customer service

The Prada doesn’t work there’s nobody to call or email to get your money back

This the third time I have posted on here, basically because SimplyBe are doing nothing to help me, they send a nice message asking for your account details and then……. Absolutely nothing, their customer service is appalling. I am £600 down because they accused me of lying about an iPad I bought being faulty even though I had an expert check it as well. I know from the back of this, they will contact me, ask for account details nd then do absolutely nothing. Don’t ever buy anything from them that might turn out to be faulty, they just don’t care!!!!!!

It went through ok

Customer service is shocking. I ordered a nintendo switch for £300 which has got lost at dpd depot. They do not listen when you ask for a refund just keep saying the "back office team" are tracing the parcel and I will hear in 3 days. Did not hear anything within 3 days. For them to then say we will escalate it and that will be another 48 hours!! Still not heard anything. They will happily add new interest charges to my next statement for said item which clearly isn't arriving! Everytime I ask for a refund which I'm entitled to under the consumer rights act 2015 they don't listen. JD Williams is definitely not for the customer and clearly more interested in taking people's money for undelivered goods. I've lost all trust in the company and will be deleting my account once it's paid up.

Quick and easy to make my payment.