simply be Arvostelua 6 781

And it gets worse. They have now charged me twice and the first refund for a lost parcel is still pending. Avoid at all costs. Customer service is appalling.

Very hard to gain a resolution to my questions. I made complaints - email was responded to and I was informed it would be resolved in 8 weeks!! I have a zero balance on my account but I can’t use the account. I have never experienced the total lack of customer care before!

Had a Simply Be acc for years and always paid my account balance in full and on time. Ive got an excellent credit score however they have decided to cancel my recent order without informing me and revoked my credit account. Ive also had issues in the past with billing me for items i havent ordered. Wont be using again.

Poor Customer Service.
There are too many companies involved here. I purchased some pumps from Simply Be and they arrived via J D Williams. The pumps were supposed to be white but were cream so I returned them via the online portal the next day. Royal Mail tracking showed that delivery was attempted but that the address was 'Inaccessible'. I called their customer service number and spoke to someone in Asia who could not resolve my simple query so I raised a Complaint by email including all the required information - name, address, DOB, order number etc - to get a response asking for my account number. Which account? And, why can't you find the order from the details provided?
I am still awaiting a reply and will be escalating the matter to a Formal Complaint within 48 hours.
I will not be buying from any of their various brands again and recommend others to shop elsewhere.

Easy and clear

Quick and easy

Its Shane would of given more but the bar to pay is so hard to put the amount in it’s awful

Found it easy to do

Very easy. Thank you

I bought a clogau ring and it snapped- I could have gone to clogau but they refused to provide proof of purchase and said to send it to them for repair then just gave a refund - I want my ring back but the won’t give it me and the refund isn’t enough to buy a new one. Absolutely disgusting and they lie over and over again

Quick and easy way to pay. Always pay this way.

Since the takeover in Feb 24, the quality of clothing has declined immensely. In addition, discount structures have been changed, most recently to exclude brands like Joe browns.

N Brown Group (owner of Simply Be, Jacamo, JD Williams) returned to profit in the year ending 2 March 2024: £5.3m pre-tax profit (up from £71.1m loss the year before).
February 2025: Taken private by Falcon 24 Bidco (linked to founding family).
Half-year to 31 August 2024 (H1 2025): £0.2m pre-tax profit, improving from a £2.8m loss in the same period previous year.
Profit recovery largely driven by cost-cutting and focus on higher-margin products, despite ongoing declining revenue.

So basically I'm paying more and getting less.

It's a sad departure, I've loved simply be for many years and am an avid shopper but this kind of rampant greed cannot be allowed to continue at my expense. The decline in quality of their own brand alongside the change in discount structures means that I will no longer be using them. I work hard for my money and this no longer feels like somewhere I want to spend it.

Quick and easy

Easy to use instructions for ordering items and making payments.

I have shopped with simply be for years and sent many things back. Never had an issue till now. I bought a coat which is too short and too big.
I returned the coat. I then got a message to say the coat was worn /dirty! I only had the coat on a minute and the tags still on.
I emailed and was told the same thing. The coat is neither worn or dirty !! Going forward I will
Not be shopping with them anymore as have no
Money to buy a coat that fits!!

I ordered an item on 23rd March with a stated delivery time of 3–5 days, as I needed it for a wedding on 3rd April. It didn’t arrive until 4th April — completely defeating the purpose of the purchase.

I contacted customer service twice during that week and was told the item would be refunded due to non-delivery, which was processed on 2nd April. Based on that, I made other arrangements.

Now, after the item has finally turned up late (and is still sitting uncollected at a post office that was closed over Easter), Simply Be are attempting to charge me again without my permission and without even confirming if I still want the item (which I don’t).

The delivery was unacceptable, but the customer service is even worse - inconsistent information, poor communication, and now trying to take payment without authorisation.

To make matters worse, while trying to resolve this issue online, the agent sent copied and pasted information from their website and then closed the conversation before I even had a chance to respond, which felt dismissive and unhelpful.

Extremely disappointed. I will be closing my account and won’t be ordering from them again.

Opened accounts with simply be and then jacamo (same parent company).

Made an order with simply be and then the day after delivery they said my credit file had been reviewed and removed my credit limit.

Then with jacamo. Made a couple of orders and a week after they've cut my limit by half which is also happens to be the balance on my account. Made a payment and the limit decreased by that much. So clearly trying to run my account down to 0. But this all came without any notification.

Disgusting service. See less