Sealskinz resolved my issue with one of their products within minutes of my submitting a claim and a replacement is on its way. I am very impressed with their customer service. It makes buying their p... Näytä lisää
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Bought a pair of warm waterproof gloves 1 year ago. Use them for running and cycling in freezing temperatures, been very happy with them Unfortunately they have shrunken over time despite followi... Näytä lisää
Yritys on vastannut
Firstly I love the product I purchased. However, I had noticed slightly more wear and tear than would have been expected on one of my mittens. I got in touch with customer service and they were extr... Näytä lisää
Yritys on vastannut
Excellent customer service. I had an issue with a pair of socks I ordered, which unfortunately caused discomfort when worn for longer periods. I contacted customer support and they responded qui... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Yhteystiedot
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Yhdistynyt kuningaskunta
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Erinomainen
547 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service
My socks had sprung a leak - Excellent customer service given by Emily as she guided me through the warranty replacement process.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Chris,
Thank you for your 5-star review.
We sincerely appreciate you taking the time to share your feedback on the recent service experience using our warranty policy for your socks.
We will be sure to pass the kind words on to Emily!
Many thanks,
Krystal @ Sealskinz
The customer service is outstanding
The customer service is outstanding. Making an exchange after having bought the wrong size for a Christmas present was seamless, The staff were extremely helpful.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Jeniffer,
Thanks so much for your feedback and 5-star review!
We are thrilled to hear the Christmas present exchange was seamless.
Many thanks again for the review,
Krystal @ Sealskinz
Everybody has been kind and helpful
Everybody has been kind and helpful
The answers always very fast
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Antonio,
Thank you for your review.
We are happy to hear that our team has been kind, helpful, and fast to respond.
If there is anything we can improve on to earn that 5th star, please let us know!
Kind regards,
Krystal @ Sealskinz
After weeks of researching reviews
After weeks of researching reviews, materials, and the 2-year warranty, I decided to try Sealskinz based on the reputation and price. While I’m not necessarily questioning durability, my main issue is warmth.
I bought these expecting a premium sock suitable for around 0°C, but I still ended up with cold feet. For me, a standard merino wool sock has performed better for warmth and comfort, which makes the £35 price hard to justify.
I really wanted these to be a long-term “buy once, buy well” purchase, but I feel disappointed and frustrated with the performance. I wouldn’t recommend these to new buyers looking for warmth in cold conditions—especially when cheaper merino alternatives have worked better.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for taking the time to reach out to us regarding the disappointment with your Sealskinz socks. We were glad to have the opportunity to discuss this further with you and reach a resolution that you were happy with.
Our customers are at the heart of everything we do, and your feedback is invaluable in helping us improve our products and services. We truly appreciate you bringing this matter to our attention and giving us the chance to make things right.
If you have any further questions or need additional assistance in the future, please don’t hesitate to get in touch. We’re always happy to help.
Louise@Sealskinz
Sealskinz thank you!!
Sealskinz thank you for being an amazing company! I ordered some gloves for my dad at Christmas but they were too small, I contacted Sealskinz and the communication and helpfulness of your customer service was second to none! I was sent a return label and a new pair of bigger sized gloves were sent out when they had received the others. Thank you and continue the amazing service.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Donna,
Thank you for your amazing 5-star review!
We could not be more pleased to hear how fast, easy, and accommodating the shopping experience and customer service have been for you.
We look forward to serving you again.
Kind regards,
Krystal @ Sealskinz
Don’t give them your email address for a discount.
Avoid this company. The entice you to give them your email address with discounts. When you apply those discounts to check out it tells you that the discount isn’t available on the product you’ve selected. Completely dishonest.
Update: A refreshingly honest response.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello and thank you for your review.
We are sorry to hear of your disappointment with our discount offer.
It is true, the newsletter sign-up discount cannot be combined with other sales or offers. However, we are taking your feedback into consideration for how we can make this more clear to customers as dishonesty is never the intent. This has been escalated through to the marketing teams responsible.
If we can be of any other assistance, please do not hesitate to get in touch directly.
Kind regards,
Krystal @ Sealskinz
Ordered gloves from “Sealskinz USA” on…
Ordered gloves from “Sealskinz USA” on January 7, and they are shipping - very slowly - from UK. There was nothing to indicate shipping was from overseas or that it would take so long. They were in Los Angeles customs for over a day and seem like they are sitting around at each stop for days. I can’t opine about gloves because I still don’t have them!
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Phillip,
Thank you for your review.
We're very sorry to hear of any disappointment or frustration with the shipping times.
We do quote standard shipping as taking up to 7 business days from dispatch. Your order was placed on the evening of the 7th, dispatched the next day on the 8th, and delivered on the 15th. This is within the quoted time.
Our Contact Us and Shipping Policy pages will have the relevant info on our website regarding us being located in the UK and our shipping times.
We hope, now that they are received, that the gloves are to your satisfaction.
If we can be of any assistance in future, please do not hesitate to get in touch directly.
Kind regards,
Krystal @ Sealskinz
First class customer service
Unfortunately there was a fault with my order. I had a response to my email within 12 hours and constant communication to resolve it to my satisfaction.
Excellent customer service
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Carole,
Thank you for your 5-star review!
We are pleased to have been of assistance and proud to hear that service was excellent.
Thank you again,
Krystal @ Sealskinz
Great Customer Service
The Sealskinz customer service team are extremely helpful and responsive. They resolved my issue quickly and effectively.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Martin,
Thank you for the great 5-star review!
We are thrilled to hear that our support team was so helpful and responsive.
Please reach out again if we can be of any further assistance!
Kind regards,
Sophie @ Sealskinz
Great products great help from support…
Great products great help from support teams
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Dylan,
Thanks for the great 5-star review!
Kind regards,
Sophie @ Sealskinz
AI Nelson agent responded in minutes to…
AI Nelson agent responded in minutes to my email. Also offering to be transferred to a human agent.
Once the process started with emails responses were quick.
I requested to be transferred to a human agent with Krystal responding quickly with options to resolve issue.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Karen,
Thank you for the 5-star review and feedback.
We are pleased to have been able to assist with this matter using both our AI and human agents for seamless support.
If we can be of any further assistance, please get in touch again.
Kind regards,
Sophie @ Sealskinz
Good products
Good products, delivery and support....
I had a slight issue on the size of a pair glove which meant I had to return and get a larger size. Unfortunately the same version was now sold out but the support team took me through the process and got it all sorted and kept me up to date with the progress of the return.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Barney,
Thank you for taking the time to write a review. We appreciate the 5-star rating too!
We're sorry you needed to reach out to customer service over the stock outage but we're happy to hear we could assist you and keep you apprised of any updates with your return.
Please do not hesitate to get in touch again for further assistance.
Kind regards,
Krystal @ Sealskinz
Good customer service …
Gloves arrived quickly but while they fitted my hands the wrists were too tight to actually get them on. System for return or swapping was simple to use and I await the arrival of the new gloves of the next size up.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for taking the time to write a review.
We are sorry that the gloves were not a good fit at the wrists, though it is encouraging to hear that our returns portal was easy to use to arrange your return.
We are always aiming to improve. If there is anything we can do to earn that 5th star, please let us know!
Kind regards,
Krystal @ Sealskinz
Excellent proactive customer service
Excellent customer service- within less than a minute of sending my email re. a product issue, I received a response, which was then followed up within a 10 minutes re. a solution. The whole experience was exceptional! The expeditious way in which my query was dealt with was impressive and has surpassed my experience with larger brand retailers. Well done Sealskinz, I definitely look forward to ordering from you again soon.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Janet,
Thank you for the 5-star rating!
We are so pleased we could impress you with our service.
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
Fast, efficient service
Fast, efficient service and friendly staff that helped to resolve my enquiry in less than an hour! Delivery of my order was less than 48hrs, too. A lot of other businesses could learn a thing or two.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for taking the time to write a review, Mr. Stafford.
We are thrilled to hear your experience of our service was fast, efficient, and friendly. We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
Great products
Great products, but sock sizes are just wrong and the shape at the toes are weird.
.
Customer support is great. Got a refund without trouble.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Kristian,
Thank you for taking the time to leave a review.
We are sorry that the shape and size of the socks you purchased were not to your liking. However, we are happy to hear our customer support was great to work with in the end.
Please do not hesitate to let us know if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Response to my enquiry was almost…
Response to my enquiry was almost instant and recommended gloves that would serve my needs
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Roger,
Thank you for taking the time to write a review on your recent service experience.
We're thrilled we could assist you quickly and efficiently!
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
Impeccable service
I appreciated Sealskin's extremely professional and helpful customer service. My package did not arrive in an expected time frame and I was able to get a very thorough assistance with the redelivery process. My package just arrived so I am very happy. I always value the quality of your products so I was glad to find out that the quality of the customer service is just as high. Thank you!
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Daniela,
Thank you so much for your kind review!
We are delighted to hear of your satisfaction with our products and customer service.
We look forward to your continued support.
Kind regards,
Krystal @ Sealskinz
My complaint was dealt with…
My complaint was dealt with immediately, return label sent within minutes of me first contacting the company. All products from the company are usually 5 star.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Sylvia,
Thank you for your review.
We are happy to have had the chance to assist you quickly and efficiently.
Please let us know if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Great customer service!
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Amsons,
Thank you for your 5-star review!
We are thrilled to hear you found our customer service great.
Kind regards,
Krystal @ Sealskinz
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