Sealskinz resolved my issue with one of their products within minutes of my submitting a claim and a replacement is on its way. I am very impressed with their customer service. It makes buying their p... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a pair of warm waterproof gloves 1 year ago. Use them for running and cycling in freezing temperatures, been very happy with them Unfortunately they have shrunken over time despite followi... Näytä lisää
Yritys on vastannut
Firstly I love the product I purchased. However, I had noticed slightly more wear and tear than would have been expected on one of my mittens. I got in touch with customer service and they were extr... Näytä lisää
Yritys on vastannut
Excellent customer service. I had an issue with a pair of socks I ordered, which unfortunately caused discomfort when worn for longer periods. I contacted customer support and they responded qui... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Yhteystiedot
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Yhdistynyt kuningaskunta
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Erinomainen
547 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Contact to order replacement hat
I called to seek a replacement hat the my dog had chewed. Sophie was just brilliant and went above and beyond to help. She listened and got back to me so quickly. I was able to purchase the same hat and I was thrilled with the price and cost for next day delivery. Excellent customer service and quality products !
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Allison,
Thank you very much for your review!
We will be sure to let Sophie know that her assistance was appreciated. We are so happy to hear that the purchase was easy and the price and quality of the products were to your liking.
Many thanks again,
Krystal @ Sealskinz
Top notch customer service…
I had an issue with a pair of gloves and so contacted the company via their customer support desk. Despite not having the receipt or being very sure when I bought them, the customer support team were superb. They responded immediately and resolved my issue in a more than fair manner. I am very impressed and thankful to them. Top class customer service from a top notch company - thank you.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello John,
Thank you for the 5-star review!
We sincerely appreciate the feedback regarding your recent customer service experience for a warranty claim.
We hope that we have resolved the matter for you but please do not hesitate to get in touch with our support team again.
All our best,
Krystal @ Sealskinz
I ordered this for my autistic son.
I ordered this for my son, who is autistic, attends forest school. I panicked after ordering and emailed to cancel. Immediately I received a response saying the product had already been sent.
However, they also reassured me that they understand and I could easily send it back.
The product arrived so fast, and my son loves it. There is no need to send it back at all. Really fast, immediate customer service.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Cathy,
Thank you for taking the time to leave a review.
We appreciate your feedback about the ordering process and your experience with our customer service team.
We are so happy to hear your son loves the product after all!
Please do not hesitate to get in touch with us again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Excellent customer service
We found an issue with a battery on the Filby Gauntlets and rang Sealskinz and spoke to Louise who arranged for a replacement battery to be sent. The Gauntlets are amazing and backed up by first class customer service.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Tim,
Thank you for your 5-star review.
We are thrilled to hear the service from Louise was exceptional!
We hope the replacement battery resolves the matter but please do not hesitate to reach out again if we can be of further assistance.
Kind regards,
Krystal @ Sealskinz
Reported a failng battery
Reported a failng battery. Smooth, efficient process. New battery on way within minutes of filling out claim form. Customer services staff polite and helpful.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Guenter,
Thank you for your kind review!
We were happy to be of assistance with your warranty claim and sincerely hope the new battery resolves the matter.
Please do not hesitate to reach out again if we can be of any further help.
Kind regards,
Krystal @ Sealskinz
Great products backed by quick delivery…
Great products backed by quick delivery and an excellent guarantee and customer service.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Miles,
Thank you for your 5-star review.
We are pleased our products, quick delivery, guarantees, and customer service have satisfied.
We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
Fantastic customer service
Fantastic customer service! Superb products, backed up by outstanding service. Responded to my query quickly, warmly and professionally. Will definitely be my first port of call in the future.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Sarah,
Thank you for your kind review!
We sincerely appreciate the 5-star rating and your wonderful comments about our products and customer service.
We look forward to your continued support of Sealskinz!
Kind regards,
Krystal @ Sealskinz
The service was incredibly quick
The service was incredibly quick, efficient and thorough.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Julie,
Thank you for your 5-star review!
We are pleased to hear that service was quick, efficient, and thorough.
Please reach out again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
Jst put a plastic bag on your head!!
I didn't think a waterproof hat was jst the same as putting a plastic bag on my head, what a joke!! Can't here a thing apart from plastic bag rustling bag on my haed very disappointed
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Gareth,
Thank you for taking the time to rate our company.
We are very sorry for any disappointment you may have had with our waterproof hats. We hope you will still consider our other products for your waterproof needs, even if the hat was not a hit.
Kind regards,
Krystal @ Sealskinz
Exceptional customer service that truly…
Exceptional customer service that truly gives you great confidence in the products. Will definitely be buying more items.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Kevin,
Thank you for the 5-star rating of our customer service!
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
Very helpful and quick responses from…
Very helpful and quick responses from Krystal when the AI agent could not answer my questions.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Tim,
Thank you for the 5-star rating!
We're happy we could help.
Kind regards,
Krystal @ Sealskinz
Human answered question that AI couldn't
I had a simple question which the AI bot couldn't answer and it was quickly passed on to a real human being who answered very promptly despite it being over the Christmas break.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Nick,
Thank you for taking the time to leave a review.
We do make use of an AI agent for busy periods and for when we are out of the office but always make sure customers can speak to a human agent if desired. We're glad this system worked for you when you needed it!
Kind regards,
Krystal @ Sealskinz
When my order did not arrive
When my order did not arrive, and I had no further tracking updates, I contacted the Help Desk. The response was immediate, even though AI. However, the follow up from Emily, customer service team, was prompt and they immediately addressed my concerns. My original shipment appeared lost and an offer of a refund or replacement was given. With their reputation for quality products and exceptional service I requested a replacement. Looking forward to getting my mittens!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Deborah,
Thank you for the 5-star review!
We are sorry that your order was delayed but happy to be of assistance.
We hope that your replacement will arrive quickly and as expected.
Please do not hesitate to get in touch again if we can be of any further help.
Kind regards,
Krystal @ Sealskinz
They are the best slippers I’ve ever…
They are the best slippers I’ve ever had apart from 1 fault that went wrong but I was offered resolutions and they were implemented quickly so I can’t complain and happy with it
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Jack,
Thank you for the 5-star review!
We're thrilled to hear these are the best slippers you've ever had. Many thanks for the feedback about the product and our customer care.
Kind regards,
Sophie @ Sealskinz
Easy site to navigate
Easy site to navigate. Efficient ordering and delivery. Response to queries answered immediately. Give this 10/10!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Kirsten,
Thank so much for 10/10! We sincerely appreciate your kind feedback.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
All the staff at Sealskinz customer…
All the staff at Sealskinz customer services were most courteous, prompt and very helpful. My concern was dealt with and resolved in just one day.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for the 5-star review!
We're happy to hear we could assist you efficiently with a resolution.
Kind regards,
Krystal @ Sealskinz
Thank you
Exceptional customer service experience: fast, efficient and helpful, in the middle of the Christmas holidays. Many thanks.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Richard,
Thank you for the 5-star review!
We are so happy to hear you found our customer service exceptional! Thank you for taking the time to share this feedback about your experience.
Kind regards,
Krystal @ Sealskinz
Low quality products. Save your money.
I am writing to express my dissatisfaction with this company. I got their waterproof Gressenhall beanie. Their "trademarked waterproof technology" is, in practice, a non-breathable plastic insert (you can see a picture of it on my G maps review). Yes, you read that right, they literally just add a piece of plastic between the tissue and call this "waterproof technology". This design flaw leads to trapped moisture in your scalp and the associated risks.
Furthermore, I found the "return" process highly questionable. Being asked to destroy the item to avoid shipping costs suggests the product has a negligible manufacturing value (whilst they resell it very expensively).
This is a low-quality product. Save your money.
EDIT response to their message: as you invited me to destroy the item, you can clearly see that the "membrane" is indeed just a mere plastic film. You can see it clearly on my G maps review.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello,
Thank you for taking the time to leave a review.
We are very sorry for your disappointing experience with the Gressenhall beanie.
Please note, our Support Team will only ever ask that a product be destroyed if there is a fault with the item or if the product is used and we are making a goodwill exception, as we cannot accept returns of used goods.
Additionally, our waterproof technology may sound like a plastic insert when putting the beanie on, however we can assure you this is a waterproof membrane which does allow for breathability. It is designed to allow for perspiration to pass through whilst keeping water from getting in.
We apologise again for any discomfort or disappointment with the beanie. We are happy to assist if you would like to discuss our products or policies further with our team.
Kind regards,
Krystal @ Sealskinz
Easy and Efficient Exhange
I’ve had great customer service from Sealskinz on two occasions now where we’ve needed to change the size of gloves ordered. Exchange process is super efficient and gives me all the confidence that I would need to buy from Sealskinz in future.
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Jen,
Thank you for taking the time to leave us a review!
We really appreciate the 5 star rating and kind words.
We look forward to your continued support of Sealskinz.
Warm regards,
Krystal @ Sealskinz
Problem was remedied quickly
There was a problem with my address-we have to have a PO Box. The delivery could not be made here so was returned. I provided a different address and the items were delivered before Christmas. The company was very responsive to emails which was appreciated.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Michele,
Thank you for your 5-star review.
We are pleased our responsive customer support was able to assist you with your delivery in time for Christmas.
Warm wishes,
Sophie @ Sealskinz
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