Sealskinz resolved my issue with one of their products within minutes of my submitting a claim and a replacement is on its way. I am very impressed with their customer service. It makes buying their p... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a pair of warm waterproof gloves 1 year ago. Use them for running and cycling in freezing temperatures, been very happy with them Unfortunately they have shrunken over time despite followi... Näytä lisää
Yritys on vastannut
Firstly I love the product I purchased. However, I had noticed slightly more wear and tear than would have been expected on one of my mittens. I got in touch with customer service and they were extr... Näytä lisää
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Excellent customer service. I had an issue with a pair of socks I ordered, which unfortunately caused discomfort when worn for longer periods. I contacted customer support and they responded qui... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Yhteystiedot
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Yhdistynyt kuningaskunta
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Erinomainen
547 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fabulous
A very speedy ( a matter of a few hours) response to my query. With a great selection of choices based on my request. Also with the 10% discount they beat all the competition price wise. What’s not to like 👍🏻
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for the fabulous 5-star rating, Nick!
We're thrilled to hear the selection of choices was to your liking and that we were able to assist with your query. It is also great to hear our discounted pricing is competitive!
We look forward to your continued support.
Warm regards,
Krystal @ Sealskinz
I inquired as to why I could not apply…
I inquired as to why I could not apply the new customer 10% discount to my recent order. Turned out it was a system glitch and they immediately honored the discount and issued a refund to my credit card.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Mr. Holland,
Thank you for taking the time to review your recent customer service experience!
We sincerely appreciate you giving us the chance to assist you with the discount error.
Please do not hesitate to contact us again in future if you have any other questions or concerns.
Kind regards,
Krystal @ Sealskinz
Excellent Customer Service
I always rate a company by how well they deal with issues if or when they arise.
Sealskinz from the off explained the whole process clearly and every communication from the company was pleasant, polite and precise. Excellent service from the team Louise, Krystal, Sophie and Emily.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Lee,
Thank you for the wonderful 5-star review!
We sincerely appreciate the feedback and love to hear that the team was pleasant, polite, and precise in our correspondence.
Many thanks,
Krystal @ Sealskinz
Warm cozy but loses shape
The hat seems well made. I heard stitches tear inside mine and it went a funny shape. I returned it for a replacement.
I gave them a 5 star review before but since noticed the hatbgoes a funny shape. The separate layers in.the hat roll.upwards making a cone with a dip in it. So you constantly have to pull it into shape.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Mahmood,
We appreciate your feedback and we are sorry to hear of your disappointment.
After your hat was returned for inspection, we did warn that as no fault was found, any new replacement would appear the same as the original. This is why we had offered a refund or store credit voucher instead. You refused and requested a replacement so we complied.
We can confirm your hat was sent to us in Kings Lynn for inspection. The replacement that was sent to you was from our fulfilment centre in Milton Keynes. The tracking will support this. Thus, we are certain you received a new replacement hat.
Management has noted your disappointment with the hat and refunded you in full, including any delivery fee. You are welcome to keep, donate, or gift the hat as you wish.
We apologise again for any disappointment caused and sincerely hope that this resolves the matter to your satisfaction.
Kind regards,
Krystal @ Sealskinz
Hi Mahmood,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience caused.
We reviewed your comments carefully and, as outlined in our previous response to you , we have fully refunded the hat. We also wanted to ensure you were not further inconvenienced by offering you the option to keep, donate, or gift it as you see fit.
We genuinely regret that this experience did not meet your expectations. Our intention is always to resolve matters as fairly and promptly as possible, and we appreciate your patience while we addressed this.
If you feel that our actions reflect our commitment to customer care, we would be grateful if you would consider updating your review to reflect the steps taken by our Customer Service team. Of course, we completely understand whatever you decide.
Kind regards,
Louise
Customer Service Manager
Amazing Customer Service
The customer service team at Sealskinz was really helpful and replied very quickly to my email. A return is normally straight forward, but I of course had multiple questions. I was helped by Emily, who managed to answer all my questions fully, and went above and beyond in helping me with my particular request. Thank you for your care and time!
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Marge,
Thank you for your kind review.
We'll be sure to let Emily know she was such an amazing help to you during your returns process.
Please do not hesitate to get in touch again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
Fast responds good service quick…
Fast responds good service quick shipping and warranty service is outstanding great! Will order from this company more in the future
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for the great 5-star review!
We look forward to your continued support of Sealskinz.
Warm regards,
Krystal @ Sealskinz
Reliable company
Excellent products, comfortable, durable and stylish. My order was delivered very promptly and I was kept informed the whole way. There was a small problem on unpacking the order, which Customer Services responded to very quickly, politely and effectively. I would recommend Sealskinz to anyone wanting good quality outdoor products.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Annette,
Thank you kindly for your 5-star review!
We're thrilled to hear you have found our products, delivery, and after-purchase care to your liking.
Your recommendation means a lot to us.
If we can help with anything in future, please do not hesitate to reach out again.
Kind regards,
Krystal @ Sealskinz
So helpful on phone and quick service
So helpful on phone and quick service
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Georgina,
Thank you for taking the time to write a review.
We really appreciate the 5 star rating! We are thrilled to hear how helpful our team was over the phone.
Thanks again,
Krystal @ Sealskinz
Excellent customer service…
I received excellent customer service after I'd had an issue with a product that had shrunk in the wash.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello LF,
Thank you for the 5-star review!
Our team is always happy to be of service. We're glad to hear the service you received was excellent.
Warm regards,
Krystal @ Sealskinz
I raised an issue with the team and got…
I raised an issue with the team and got a response immediately from AI then almost as quick from Emily and then Krystal. They sound like actors names from a Billy Bob Thornton series on Paramount +…except they were better than that. Fast, pleasant, pleasing and just great and couldn’t do enough for me. Issue was resolved really fast. I had been considering buying a pair of gloves from them but now I’m not sure…I’m certain! and the order will go in today.
To be honest I wish I could work for the company just so I could go to the Christmas Party. Thanks again folks, great service
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for a great and colourful review, Mr. Stewart!
We are always happy to assist our customers and very pleased we could find such a satisfactory outcome for you.
We might not have any openings currently but we do have a run club at our London store, or perhaps you could help us found a new club, as a way to stay involved.
With much appreciation,
Krystal @ Sealskinz
Great help desk
Great help desk, many thanks for solving my problem:)
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Magdalena,
Thank you for your 5-star review!
We always appreciate the opportunity to assist our customers. Please do not hesitate to reach out to us again, if needed.
Kind regards,
Krystal @ Sealskinz
Excellent gloves and customer service
I ordered these gloves to make winter cycling more bearable, and they have not disappointed. They make riding on even the coldest UK winter days (-3) doable for extended rides.
Less than a month after buying them, the Velcro fastener on one glove came off, along with much of the seam that held the wrist section together. This was a pity as I was otherwise delighted with the gloves' performance. I told SEALSKINZ, and they replaced it without a quibble - AND my replacement arrived just two days after I reported it to them. A great product and absolutely first-class customer service - my thanks to Krystal, Emily and Louise for their help. I recommend these gloves!
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Tristan,
Thank you for your excellent 5-star review!
We are thrilled to hear our efficient handling of your warranty matter was appreciated. We hope the replacement will serve you well!
Kind regards,
Krystal @ Sealskinz
Speedy and helpful customer service
Submitted a warranty claim for a product bought a year ago and it was swiftly and helpfully dealt with, replacement is on route and I'm very satisfied!
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Tom,
Thank you for a wonderful review on your recent service experience!
We are always happy to assist with warranty claims, as needed.
If there is anything else we can help with, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Excellent customer service
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Chris,
Thank you for the 5-star review!
We sincerely appreciate it.
Kind regards,
Krystal @ Sealskinz
Quick and friendly response.
Quick and friendly response and question resolved promptly. Look forward to receiving my goods.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Amanda,
Thank you for the 5-star rating!
We are thrilled to hear that our service was quick, friendly, and prompt. We hope you love your order!
Kind regards,
Krystal @ Sealskinz
10/10, 5⭐️ excellent.
Sophie was so helpful giving advice and the company so generous, going above and beyond. Customer service like this not always seen anymore. 10/10 5⭐️
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you so much for such an outstanding review!
We will absolutely let Sophie know her efforts were appreciated.
All our best,
Krystal @ Sealskinz
Lost left hand Broome shooting glove
I lost a glove recently purchased whilst out shooting and contacted Sealskinz customer service to ask if it was possible to get a replacement glove. All of the people I spoke to were very understanding, kind and helpful,but could not supply a single glove. However they generously offered a 30% discount on a replacement pair of gloves with free delivery which I gratefully accepted and ordered. Sophie, Krystal and the team, your kindness and generosity resolving my request is very much appreciated. Thank you all.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello John,
Thank you for taking the time to write a review on your recent service experience.
We are glad the discount code helped get you back into some Sealskinz gloves!
All our best,
Krystal @ Sealskinz
First Class All The Way
First Class All The Way. A Very Quick Response Helped Me To Contact The Appropriate Company To Lodge A Complaint.
Awesome Customer Service.
Quality Products Definitely Number 1 is
SEALSKINZ.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hello Gerard,
Thank you for your awesome 5-star review!
We're always appreciative of customer feedback. We are thrilled to hear of our quick response time and that we're your Number 1 for quality products!
Please do not hesitate to get in touch with us again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
The customer service is excellent and…
The customer service is excellent and very efficient in answering questions and emails so far the best experience I’ve had from any company Dee Sedani
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Thank you for the 5-star review, Dee.
We are so pleased to hear your recent experience has been excellent and efficient.
Many thanks again,
Sophie @ Sealskinz
I had a warranty issue that was handled…
I had a warranty issue that was handled expeditiously and professionally. This company takes care of its customers!
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEALSKINZ
Hi Eric,
Thank you for taking the time to write a review.
We are thrilled to hear you felt the warranty issue was handled expeditiously and professionally!
Please do not hesitate to reach out to our Support Team again in future if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
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