Percival Arvostelua 2 505

Sent back partial order for a refund as the sizing is not great on their products. This was confirmed as delivered back to Percival on the 9th April - nearly two weeks later and no refund has appeared. Seems to be a consistent experience judging by other reviews…

Still not received my refund after the parcel was delivered to them over a week ago. This is off the back of Percival sending me the wrong item twice in a row. You will see they constantly respond to reviews on here stating “this is not representative of their usual service” which is absolutely not true. They are very poor from an administration/logistics perspective and it is not worth the risk of buying from the online store in case you have to return.

Waited nearly a month for Percival to refund me following a return and still haven't received my money. Seems an excessive wait when courier has confirmed they have goods in hand within a day or two of me returning. I've also emailed them directly twice to politely ask what the delay is in the hope I'd at least get some reassurance that the return is in process. Haven't received a single response. They seem to have very poor customer service and won't be shopping again.

Had a wonderful experience with Percival. Ordering and receiving my suit was made easy, even though I was ordering from the US. When my suit arrived, I realized I had ordered the wrong size. Percival did not waste any time making the return and exchange process as simple as possible.

I will definitely be ordering from Percival again, and I have already started recommending them to my friends.

Malgré un retour effectué dans les règles aucuns remboursement (190e) de la marque qui ne réponds à aucuns mails.
Service client inexistant et aucun respect de leur condition de vente

My 3rd purchase from Percival. I was sent one item that had very clearly been smoked in (the package reeked of cigarettes when I opened it.) A few other items didn't fit so I made a return from the US. Items were received back in the UK on 26 March, but no follow up, no refund. I'd seen a lot of these reviews before, but was hoping it was an anomaly. I'd recommend for t shirts but will likely steer clear for other items.

Bought two items from Percival almost two weeks ago and the order never arrived. It was due last week. Tracking wasn't updated and DPD apparently never received the parcel. Two emails to customer service have gone unanswered so I will have to do a charge back on my credit card.

Absolute waste of time. Would not use again.

(Edit: I saw the reply from the vendor below. I sent a third email. That was ignored as well. Pathetic.)

Bought a suit in Jan sales.
Had issues and emailed to their customer service but had no response. This has now elapsed past the returns date and I'm left with a suit that doesn't fit and can't exchange.

This will likely get a response as it's public, but know they don't reply to their customer service line.

I returned 2 items back on the 14th March and they were delivered back on the 17th and still no refund. I've sent 2 emails with no response.

I love the clothes - the quality is high and the style is usually right up my street.

Customer service, by Michelle in particular, is top notch.

Very mixed feelings about this business - I own some great clothes from them. Their sweaters are good quality and t-shirts are nice, if not a little long in the body. I have a fleece jacket from them too which I really like. I will say that it was sold as a "wool" fleece and is actually wool/polyester blend (disappointing for the price paid) but I should have checked the details before purchasing. Sizing is inconsistent but then I am tall and slim so not necessarily the average customer.

The reason for the review is the returns service. I have routinely waited up to three weeks for my return to even be acknowledged, let alone refunded and I am now coming up to a month on my most recent return, with inPost having delivered a couple of days after my sending. This is the worst returns service I have ever experienced and they are a big enough business now to have no excuse. A genuine warning - do not buy from Percival online unless you are either 100% sure you are going to keep the clothing or are willing to wait with uncertainty for 3-5 weeks to see if you will get a refund on a return.

Shocking customer service, did not respond to any e mails took forever to refund. Would never use again

Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I'd like. However, the materials are really sub-par for the price. Nearly every garment is mostly synthetic material - even the "wool" garments are a blend. For items that run into $300/ per, you'd expect higher quality production and materials.

Returned £500 worth of clothes and it took over 3 months to get a refund with no communication in the meantime.

I purchased 2 cardigans, I needed to send one back but I missed the deadline to be able to, I emailed them and the customer service was initially excellent- I received an email response saying they would accept the item back and refund it. It told me to respond to the email to confirm and they would send a QR code to be able to post back. I emailed, I heard nothing, I emailed again, I heard nothing- 5 emails later of me asking for a response, I still heard nothing. I’ve given up on sending it back now but just wanted people to not bother with this company- shocking customer service.

Really couldn't recommend Percival any higher - the communication, customer service and speedy delivery time were all first class when ordering my wedding suit. In particular, Michelle from the customer service team was incredibly helpful, letting me know of re-stocking timelines when the suit trousers were out of stock and available offers when I was ready to purchase the suit.

The product is also great - 100% linen and a really striking colour.

I ordered a pair of chinos from Percival. They were not suitable and I sent them back for a refund. Two emails later and still no acknowledgment or in fact refund of monies. I think 6 weeks is way too long to process a refund and I question now the company ethics

i love percival so much i love the quality and vareity and style its the only clothing shop i buy from now

Quality of garments vary between acceptable and good-ish. Pleased with the quality of a knit polo t-shirt and some waffle t-shirts, I tried out some of their pleated trousers and a Harrington jacket, which both had rather bad zipper quality. I had the "Men's Chapter Zip Up Jacket | Forest Green" and the zipper was annoyingly unreliable. For the price, I expect the zippers to be more reliable and smooth, since they underperform even to my 60€ linen trouser from Abercrombie and Fitch. Overall, the quality of the fabric is good most of the time, but unfortunately didn't amaze me either, especially given the price... The linen trousers for 175€ didn't show particularly better quality than my 60€ ones from A&B.
Though I will continue to look in for good deals, as I'm relatively pleased overall. Although the sorting facility forgot about my return, the customer service processed my refund within the same day I contacted them. Overall, I am pleased.

I've been a loyal customer of Percival for years and have bought many items from them. I really like their clothing so it's disappointing to see such a decline in their customer service which now appears to be non-existent. I started a returns process for an item at the beginning of February. It was stated that I would receive an email with the QR code. I didn't so I emailed Percival on 13th February. To date I still haven't had a reply. This is really not good enough and this doesn't give me confidence to buy from you again. Seriously, I'm not sure what's going on but sort it out or you'll lose more loyal customers like me.

** Percival have yet again responded to a customer asking them to email them, despite having emailed them already and NOT having had a response. You are insulting customers.