SEALSKINZ Arvostelua 547

Excellent customer service. Had an issue with gloves i bought a while back but never worn. The issue was sorted quickly with very little fuss.

The Sealskinz Customer Experience Team responded very quickly to my enquiry, asking to purchase a replacement re-charger cable for my heated gloves. The required cable has been updated and will not fit my gloves BUT they located one of the original design and sent it to me for no charge. Excellent service.

Sealskins waterproof socks are brilliant - absolutely 100% waterproof. So I was a bit disappointed when one developed a hole after two and a half years. But the customer service proved to be just as good as the socks. Within minutes I received a voucher to the full cost of the original pair, with free postage too! Many thanks to Krystal in customer services.

Very happy to help and ensured my product arrived before my skiing holiday

I was greatly impressed with the speed of response, within 30 minutes of my initial email to the help desk. Then the professionalism of responding to my inquiry and the support by acknowledging my status as a volunteer emergency response team member as being worthy of a discount. Finally, based on this experience I wanted to add to my purchase but the initial order was already processed so they sent the second order with free shipping and continued the discount.

I had a problem with a pair of gloves where the fastenings were faulty, and failed outside the warranty period. The guidance on the website seemed to suggest that a claim was not possible. However a positive response from Sophie was helpful, and after sending photos, it was declared a manufacturing fault. I was offered a refund or a new pair. Excellent customer friendly solution. Third pair from a professional outfit.

The customer service team were brilliant and super responsive. They are even training AI to be nice and send you off in the right direction. Looking forward to taking my socks on a hike in Yakushima!

Would recommend SealSkinz in a heartbeat.

So I needed an upgraded pair of gloves, as I'm a postie, and my current gloves weren't compatible with the PDAs. I don't mind spending a bit more for quality so went for the Harling gloves. Initially they didn't fit great, probably due to my child like hands. I reviewed them, a bit negatively, however Sealskinz replied within about 20 minutes of the review and offered some glove liners as a goodwill gesture. Obviously I accepted and in less than 24 hours I had said liners and they worked as anticipated. Absolutely amazing company of which I will continue to purchase from.

I am very pleased with the products that I have bought so far from Sealskinz. This time is was 2 pairs of socks a cap and a pair of slippers. All very comfortable, great quality with some lovely fine details, but the main thing is that they function as they are meant to.
Both online and the London store give a fantastic service.
Very satisfied customer.

I had a problem with some gloves for which the leather had deteriorated. The team responded to my warranty claim and we within 24hrs we had a solution I was happy with. Real humans solving problems quickly and efficiently! A company standing by it's quality products... Thank you

I bought a pair of socks but one leaked. Sealskinz were very good at replacing them straight away. They are very comfortable socks compared to other waterproof ones I've tried.

Very good AI help and fantastic help with good response time from customer service
Definitely order again

Simple and easy. I revived a fast and good service, with nothing to complain about.

I had a big issue with some gloves I had bought for me as a gift, I got InTouch with sealskinz and they responded within a minute, so fast. I was useless in the information I provided, but they were so helpful and sorted my situation out, they were brilliant, my issue was quickly resolved. Very very good service! Amazing customer care! Thank you to Krystal who I dealt with, Emily and the rest of the team.

I had an issue with a brand I trust and rate highly. I reported it via their review system and they responded immediately with courtesy and a very clear intention of resolving the issue. Within 2 days of clear and professional communication they have fully satisfied my wishes and have gone the extra mile by upgrading the product. Brilliant.

Although my gloves were out of guarantee, they took my remark seriously. And gave me a good alternative. They responded quickly and were very friendly.

I ordered Drayton gloves after which a query to the customer service team was dealt with in a quick and friendly manner. The gloves have arrived promptly and are great quality, light and warm and I think are great value for money.

The customer services team I have been dealing with to resolve an issue I had with a pair of waterproof gloves I had purchased, that weren't functioning as advertised, was second to none.

The correspondence was clear, friendly and professional.

There was a problem with my order and it wasn't anything to do with them it was royal mail and they have bent over backwards to get it sorted,well done to all the staff in the help desk

Easy to deal with, with a good outcome