The delivery crew, Michael and Steven came at the time they said they would. They were pleasant and professional. They took time to explain how the sofa worked and were polite.

Delivery kept us informed several times both massages and phone calls as the actual time was set for 10.50 to 11.20 but they let us know it was going to be later
Delivery personnel were quick and careful with the item delivered great service

Delivery crew were perfect but store staff not great told them dimensions of our doorways and they said yeah it will fit and it hasn't fit so now having to take it back to the warehouse to take some parts off for it to fit into my flat and then be Delivered again leaving me without a sofa for 3 days

Edit a week later now been basically told we have to pay upholstery costs or they won't deliver the sofa and unwilling to give refund definitely won't be using this company again

Communication was good from start to finish
Install was efficient, professional guys were polite all round great service

Delivery was prompt and performed professionally the kids were polite and informative and we are very happy with tge service we have had from delivery to the service in store thank you

The two men who delivered our sofa were very efficient and polite. The service allowed us to track how far they were which is very convenient

The experience from start to finish has been excellent. From the sales staff at the Rotherham branch to the delivery team today. A difficult delivery due to the size of the sofa but the determination, positive attitude & experience of the lads was brilliant. A swift & clean delivery with no packaging to get rid of. Thank you for your service lads.

Good lads great delivery

Still waiting for the sofa I ordered a little disappointed as it going to take longer

Great communication from start to finish

Michael contacted me as promised in the text message, 30mins before arrival. Came on time, both guys were really polite and got the sofa upstairs without any problems. They also gave me a cleaning kit. Great guys, can’t fault them !! Would recommend. 😁

It very good and thankyou for every thing you and your team have done for us

I ordered and paid for in full, two ex-demo sofas from two separate branches, Cortonwood and Parkgate. Both were booked at the time for three weeks time due to demo models all being changed at that time. Fine with this, but on the expected day, I received an email advising another two weeks before delivery. Went to Cortonwood and complained, delivery rebooked for 4 days time. Only one sofa arrived, the driver when asked knew nothing of the second, despite the order-tracking app having shown he drove past the other store only 30-mins earlier. First sofa was missing a speaker/wifi module so had to go back to store and retrieve. Second sofa also arrived without a module but Parkgate store couldn't find it when I turned up and advised I call SCS customer services. Was also given a 'wrong module, probably just to be rid of the issue. I emailed them twice and completed an online query form twice but got no response to any. Then emailed complaint and directed it to the CEO by name (Steve Carson) again requesting they resolved the matter, but again, no response of any kind. This is dire customer care and had I chosen the buy-now-pay-later option I would have stopped payments until I had a satisfactory resolution. When dealing with this company, if you must, I strongly advise not to pay up front in order to have an option when something goes pear-shaped as I am sure it will!!!!! NOT A HAPPY CAMPER!!!

UPDATE: So, one week on and despite the SCS response to my review clearly stating they had received and acknowledged my issue and assurance I would get a response...guess what...STILL NO RESPONSE!!!!! I rest my case SCS.

The sofa is very good quality, and so comfortable. The delivery guys went above and beyond, they were courteous, friendly and careful. Could not have wished for anything better!

recliner stopped working. They have just called to say they are not willing to repair the chair and tried to fob us off by buying one chair of a pair why would we have two different types of chair in the same room does that make sense they refused to refund the whole order.

Thier customer service helpline will take you literally hours of being on hold before they answer or if you opt for the call back it will be days before they call you back.

If someone from Emmiera group comes to have a look at a faulty item they are rude and actually said to my partner that they couldnt tell us when it will be fixed could be a year or more who knows!

There are plenty of other furniture showroom do yourself a favour and go elsewhere.

Delivery drivers were friendly, professional and delivered early. Giving reminder message, estimated time the day before and on the day a more precise time with tracking.

Wonderful friendly staff in store. Left to look around the store without being pushed to buy. And helped when needed. Which led us to buying our new sofa after looking at many different stores.

Pauline from Parkgate store was very lovely. Very friendly and not pushy, knowledgeable and very approachable. I got a sofa for my fiancé and I and she helped me pick all options

Very good a d friendly

I was looking for a replacement for my old recliner armchair so I popped into my local SCS store! There I found the perfect chair for me!
Delivery day arrived and not only was I kept informed of the delivery time but also the delivery men were punctual, considerate and polite!
I can recommend this company 100%

Lovely polite respectful