Raileasy Arvostelua 

Pam was absolutely fantastic, super efficient and an excellent customer care experience. I am very impressed by Pam’s excellent service. Thank you!

My mum was (and remains) very sick in hospital, so I was unable to use a return train ticket to visit relatives. When I contacted Raileasy, Pam from customer services was kind and helpful from the start, trying to find ways to help me, at a very stressful time. She was magnificent! I will keep coming back to Raileasy for all travel needs.

The Rail Easy customer support team are fantastic, proactive and really helpful. I accidentally made a duplicate rail booking, which they spotted and emailed me to ask me if this was an error. They have quickly cancelled and refunded the booking. The few times I have communicated with this team they have always been brilliantly professional and helpful!

I had to cancel my journey from Leeds to Crewe due to signal failure and contacted Raileasy for a refund. The customer services team have been great, thank you for the great response.

Rail Easy have been really responsive, friendly & helpful when, through my mistake, I booked the wrong company’s train. They have been really quick to respond and helped me rebook and get a refund. The refund was done quickly too. Can def recommend based on my experience. Good prices too!

I have been using Raileasy for several years and have always found their online booking easy to use. However, on Saturday, in a rush, I made a booking with Saturdays date when I meant to book for a future date in August. No problem, I emailed Raileasy, straight away, within an hour and they have refunded my ticket booked in error. What a relief and what great back up service for online booking as it was entirely my error. Thank you Raileasy

I had to change my plans at the last minute, and found that Raileasy's (very clear) refund rules were very reasonable indeed - and this was combined with a very clear, fast and personal response. Impressed!

Raileasy is fantastic, really easy to find different rail travel options, but also very important for me is the easy pdf vat receipts I get for business travel as well as very simple refunds when a different train journey is needed. Customer support is friendly, quick and helpful. Raileasy is my go to for train tickets and you should try it too

The people who responded to my emails were fast and efficient — excellent. I got lost in the websites when trying to work out what to do when emergencies forced plan changes on us, though an email to Raileasy sorted it out. That’s why it’s 4 stars and not 5.

Always got pretty cheap tickets from Rail Easy. I accidentally bought the wrong date once but because I raised it with them within one hour of the purchase, I got a full refund.

A Top company
I had tickets for my wife and I booked- a journey involving several trains. Firstly the prices I paid were exceptionally good and the complex process of sorting the journey out was very easy and simple. Even transferring the tickets into my Apple wallet was simple.
Unfortunately my wife became I’ll just prior to the trip so I contacted raileasy and after supplying medical evidence they agreed to refund all my tickets. As I said -a top company. I would recommend them to anyone wanting to travel by train

Excellent price and service, but confusing refund process!

I bought a return ticket which I couldn't use when my circumstances changed. The online portal didn't seem to be working, so I rang the customer service number for Raileasy provided and was told three different things by three different staff members, the last of whom told me to email a different company entirely.

I ignored that advice and emailed the address provided on the Raileasy support page instead, customer.support @ raileasy.co.uk. From this email, I got exactly the refund I was entitled to immediately and without any problems - and the helpful CS agent (Pam) explained what I'd done wrong that meant the online portal had rejected my attempt!

Very prompt email responses from a number of different Raileasy employees in trying to solve the problem I had with tickets and machines.
All sorted very satisfactory.
ThankYou

As others have said Transplit formerly RailEasy can be very evasive if they find questions asked to be awkward especially regarding refunds.
I hadn’t used Transplit since August 2023 having wrongly been denied a refund of just £27.50 Ref H88B762R when my train was cancelled and the next train was also cancelled.
After several email exchanges they announced ‘ My initial request was time barred’
I pointed out, as the initial request was raised within 48 hours , it couldn’t be time barred (Initial being first)?
By pointing this and out other errors I have been blacklisted without warning.
I hadn’t realised I had been blacklisted until quite recently, hence the review, as they hadn’t notified me.
Reading Trustpilot and other review websites many others appear to have had similar experiences.

Responding to Raileasy/Transplit.
Once again incorrect from Raileasy.
My tickets were unused and copies were sent to Raileasy/Transplit ( I still have proof)
This was after I provided proof that the train was cancelled and the next one also cancelled.
Eventually, during correspondence, they said my claim was being rejected as it was time barred.
This was also incorrect as the delay claim was submitted within 48 hours.
For some unknown reason I was blacklisted 16 months later without warning?

This response to my cancellation was done very well pleased of the outcome come will always use this firm to book trains! Hopefully next time it would be with better health conditions.

I was late for the start of a journey booked on advanced singles (Road closures on the way to the station).

Brought replacement tickets and raileasy had processed my refund for the original tickets within 1 working hour, amazing speed

My train yesterday was cancelled for the sad reason that a person had thrown him/herself onto the path of that very train causing cancellations for the entire evening - and within hours Raileasy agreed full refund. Much appreciated -Tony Ledwaba-Chapman

Excellent service from Jonathan & Rail Easy, as before. John Crofton. Alice Springs. Australia.

I was booked to travel from Glasgow Queen Street to Harrogate on Thursday 14th November. As I live in South Uist in the Western Isles , I was booked on a flight from Benbecula to Glasgow that morning. Due to heavy fog the plane from Glasgow could not land in the islands and returned to Glasgow without landing. Consequently I wasn't able to catch my trains. I flew the following day and rebooked my tickets on Friday at Glasgow. I had contacted Raileasy about my problem and they responded promptly each time by email. When I returned home last week I contacted them with the invoice for my new tickets. I was promptly informed that I shall have a full refund minus the administrative fee of £5. Excellent service from Raileasy. Thank you

The service was 5 star - excellent. Could not have been better. Very professional, yet courteous and considerate. Whatever Raileasy is paying Pam in their Customer Service Team it is not enough. Well done, Pam - and thank you, from the bottom of my heart, for all you did to help me through this.