Q-Park UK Arvostelua 

poor customer service, not really willing to help or assist, tried to combine some multiple bookings or find a solution to avoid having to start sessions every time, didn't even mind the higher price due to multiple bookings, once asked about policies on cancellation and refunding they just stopped answering. Knowing how parking companies operate on PCNs these days I will definitely not risk it

Missed the early bird rate by 2 minutes and was charged nearly 3 x the price. Even the offer is expensive and tends to increase every couple of months, but to charge £26.50 for 8.5 hrs is ridiculous. I'll be using a different car park from now on

Initially parked overnight at Queensway Q-Park; security gate sensor was malfunctioning so had to wait 30 minutes for someone to come and manually open it.

Get to Gatwick Airport and Q-Park have somehow double-booked on my Reference Number. Have to wait another 20 mins (a process that normally takes 30 secs) whilst they set up a new booking.

Almost missed my flight because I unfortunately had to face this company at either end of the journey.

I’ve previously had further issues with them not opening their gates at the displayed time, causing me to be late for work.

Just a really bad Company that charges premium rates for terrible service and infrastructure.

I recently used the Q-Park at London Marble Arch. The car park itself was very secure and easy to access, which gave me confidence leaving my car there.

That said, a few things let the experience down. The toilets were not clean and lacked maintenance, and although the site was advertised as manned, the desk area was never staffed on the several occasions I passed.

I was also charged an extra £9.50 for arriving 29 minutes before my booked time. While I fully accept the policy, my overall stay was much shorter than the reserved period. I raised this with customer service, but the reply I received was a very standard, policy-based response, essentially a flat refusal without any room for discretion or goodwill. This was disappointing, as I had hoped for a more understanding approach.

Overall, Q-Park provides a secure and convenient parking option, but the facilities, visible staffing and flexibility in customer care need attention to justify the premium positioning.

Be aware they will charge you extra for arriving 15 minutes early, but make no allowance for leaving 1hr before time paid for.

Ken & Dave/David from the Baddow Road car park were both so helpful, they explained the discount scheme to me and showed me how to apply.
They were really friendly and approachable and made my first week in Chelmsford less stressful. Thank you.

I was broken into while parked at Q-Park Mayfair by a hooded man wearing a balaclava, I had some items stolen that luckily I was tracking and found them at a Q-Park Leicester Square ? Q-Parks response was pretty well “These Things Happen” end of … can’t say I could recommend using this company, shame they don’t have a no star to select.

I parked on Musgrove Hospital, Taunton this morning to accompany a friend to A and E. After getting out of my car I could not find my car key and began to panic (my anxiety level is very high just now for various reasons). I went to the Car Park Office for help, in quite a state, and immediately Debby, Tommy and Dan showed such understanding, and compassion and quickly reassured me that they would help me, which they did very efficiently. Tommy went to my car and manged to find the car key which had fallen and become trapped down the side of the driver seat but was difficult to see as it had fallen so far down. Meanwhile, Debby accompanied me back to the car and was so caring in understanding how I was feeling and very supportive. When I returned to the car park they even made sure I was OK with making the car park payment by using the machine in their office to pay. I am extremely thankful for all they did for me this morning and cannot praise them highly enough.
Thank you Debby, Tommy and Dan and my Kindest regards and best wishes to you all.

My wife has been in Musgrove park hospital for 3 months when she was first admitted and I was un sure about parking and the costs and it took a month the ward did not tell about concession weekly parking it was dan e an employee I can't thank him enough

Pre booked ahead of a concert
Arrived 3 minutes early after a 2 hour drive and charged premium

Just Three minutes …

No leeway
No buffer
No grace period
Early as well.
Took me 10 minutes to find a space.

Can’t say I’d ever
Use them again
NPC would be better next
Time!
Sorry ( not sorry)

Paid for parking on an offer for 6pm to 2am - Liverpool John Lewis. It was around £10.50 Unfortunately I was taken to hospital where I spent 9 days. I had to pay to get someone to come up and remove my car so that charges stopped accumulating.

As well as that my friend paid to remove car £25.00 to get out of barriers then I was charged a further £50.00 for overstay. So over £85 for 2 days.

I wrote to them really appealing to their better nature that could they help out or wave some charges or even look into it so just a gesture of good will (not working for 9 days really hit finances). And to see if I have been over charged which I think I have. Afraid no response. I guess they are happy just to take my money.

Would love to recommend them or be a returning customer (i was) but they probably prefer to have £85 now rather than £100 and more in future visits.

Birmingham QE hospital, visiting a terminally ill brother, got charged £21 for 8hrs 2minutes where 7hrs 59 minutes would’ve been £10. Where is the justification for doubling in price after 8hrs?? To make matters worse there was a family in front arguing with someone on the comms tannoy about the price which probably added 5 minutes to my time when I was trying to pay. Disgraceful pricing structure for any car park but fleecing people visiting family members in hospital is despicable.

Booked and paid for a space in a 'Britannia' carpark in Edinburgh via Parkopedia (£26.49 for 1 day + 19 hours). (Turns out it's now managed by Q-Park). Received email confirmation with a booking reference number, and can see the details in their app. No mention of how to actually enter the carpark (how to raise the barrier).

Arrived at the carpark and had no choice but to take a ticket to open the barrier. Now I'm faced with having to pay another £48 for that space when I exit the carpark.

Called Parkopedia and the agent tried to be helpful - no issue with him. Told me to press the button on exit to talk with someone and explain the situation. If I'm forced to pay, email Parkopedia and they'll refund me. We'll see...

Contacted Britannia to see what they had to say. By the way, no sign of any instructions for Parkopedia customers in the carpark - just Britannia signage and Britannia on the ticket. However, when I contacted them, they bluntly said they can't help as Q-Park now run this carpark.

Q-Park tell me they have no record of my booking (reference number or car registration number), that I should have received a QR code (I did not), and that maybe the booking hadn't gone through (it had). Then they ended the chat.

Also, they couldn't tell me how Parkopedia customers are supposed to enter and exit the carpark – they say I need to scan the QR code on the way in, but I don't have one and I don't *think* there was a way to do that anyay (was stressed with a car behind me and no obvious way to enter the booking reference number - the only thing I *did* have).

Appalling service and processes all round.

Car broken into and belongings stolen from the boot, nothing left on show and only boot window smashed. White “security van” seen in the morning which stopped by the car and “warned” another family not to leave anything on show and to put everything into the boot. I was parked above a CCTV camera and there is apparently no footage of the incident. Would not recommend anyone parking here, Q Park themselves are no help and the police are not interested. Typical response of “should not leave anything in the vehicle we are not responsible etc”, despite being marketed as a secure carpark with CCTV. Another car was also broken into on the same day.

Nothing wrong with the place apart from their prices
We got there 3:30 pm left just before 10:30pm same day
& we were charged £23 ridiculous pricing next time we take the car to Edinburgh definitely won’t be parking there

This is NOT a complaint
My partner and I came from Bucks today for him to attend a hospital appointment. The plan was to park in the Marble Arch facility and be picked up by a pre-booked taxi. He has very bad mobility issues following a fall and a series of TIAs. I asked the ‘Senior Parking Host’ Naqib Yahya for advice as to where the taxi was likely to come from. He could not have been more helpful or kinder. He told us to move the car to a place we could access easily. He then went to the Park Lane entrance, in case they came in that way, to direct them to us. Unfortunately, after half an hour they had failed to arrive and we had less than 10 minutes to get to our appointment. We made the decision to drive to it and sort out parking the other end
Upon trying to leave, the machine kept cancelling our payment and by this time, I was so anxious and stressed, I was near tears. Naqib came up and sorted the machine, but then, amazingly, pulled us over by the BMW bay. He sorted with them for us to use one of those spaces for two hours. He asked his lovely colleague, Tom, to run up to the main road and flag down a taxi for us and we made our appointment only ten minutes late. I cannot emphasise enough how the kindness of these two men turned a dreadful, stressful day, on its head
Total heroes 
Park Lane/Marble Arch 21.7.25

I booked from 2pm on the 8th until 5pm on the 9th at Dale Street Liverpool. We arrived at 12:30 (1:30 mins earlier) but left the following day at about 11am. That means I did not use the carpark for 6 hours. However, instead of taking this into account, they decided to charge me £6 for the extra time the day before. I complained and the answer was a total lack of care. They are quite happy to take your money without any consideration. Never again, I will go to the NCP next time. Well done Q Park this is how you send customers away.

Q - Park Manchester - Easy to book, spotlessly clean, good size spaces, very secure. Excellent

I wish id looked at the reviews first! Total scam of a company.
Booked a three hour slot at the harbourside, Bristol, but when we got there we were forced to buy a ticket as the number recognition cameras clearly wernt on as the website promised.
We couldn't even back out as there were two cars behind in a tight space.
Ended up paying an extra £7.50 for the ticket on top of the £10.50 pre booking.
Wrote them an email and told they will only supply a refund if I could supply the ticket purchased at the site, of course id thrown it away by this point, and advised them to look back through the number recognition or other cameras that should be in ooeration like most car parks these days and they would see the footage of my car arriving and leaving.
They flat out refused, obviously.
Nothing but a scam! Park else where.

Absolutely awful - would never recommend anyone to use and wish we had looked at reviews first. Very unhelpful staff, we were missed sold, extra charges all hidden away in small print. Will never use again - total rip off