Q-Park UK Arvostelua 

Comfortably the worse company for customer care

1 - a rude woman in the end of any calls when you use the barrier button
2- two months now of trying to get a daily value card
3- ignored phone calls and messages
4- slow email response
5- charging for something that was once free
6- after paying for a card - still taking longer than it should to get the card

They genuinely don’t seem to want paying customers

Shockingly poor. Will never use again.

Booked far in advance and paid a higher price than if we had just driven in on the day.

Zero car parking spaces available despite pre booking. Many drivers just driving around aimlessly as there were no spaces.

Too many e charging spaces which you are not allowed to park in unless you are charging your car sitting empty which are an utter waste space.

Top floor has been given away to corporate customers and get this THESE SPACES STAND EMPTY whilst you drive around FOR 45 MINUTES until a space becomes free. REMEMBER WE PAID IN ADVANCE - WE DIDN'T JUST DRIVE IN.

There are no staff on site to ask. They don’t answer the buzzer when you buzz.

Last time we parked on a warehouse’s car park with a lovely man with a clipboard manning the car park and we couldn’t get in there sadly. They are so much better and more professional than this terrible business. KEEP AWAY.

Avoid... I've prebooked the car park from 4pm to 10pm and arrived slightly early. But only by 15 min. However, I've also left 4 hours earlier. They of course super quick to charge for the extra 15 min before not taking into account that I've left early. Then of course when I wanted to request a refund for my unused time I was refused a refund... money grabbing, greedy company! Will avoid in the future...

wanted to book a space in Sheffield for 3 days whilst on holiday, with a hire car i will get registration of on the day, it wont allow you to book unless you have a reg number to input, got in touch with RAV on the online chat, he says you cant make a booking without a reg number sorry, ha ha its so rediculous!!! they have just lost out on 60 pounds!!! just beacuse they wont take a reg number ( i could input it nearer the time but on their shit website it wont allow you to do this) garbage company

Do not use this carpark for gigs at the Barbican ... £13.50 and two machines to pay on exit ... an hour to get out !!!! Shocking shocking 🤬😡

Used the Q-Park in Manchester City centre. If you enjoy stepping in puddles of urine, dodging human excrement and the odd empty whisky bottle then this is the place for you. What an utter disgrace. No staff on hand and customer service basically said ‘tough ****’ to match the stuff deposited in the car park.

AVOID ! I wish I had read their awful reviews. 1.9 average across 500 reviews is for good reason. Qpark damaged my vehicle, admitted liability on site at the time and have now emailed to say they will not cover the cost because they feel the trim was "already coming away". Basically the trim has been pulled with such force, it has bent the chrome and broken the bracket it is attached to. It looks like the car has been vandalised.
They are going to enjoy the small claims court - so it will be resolved, but at cost of time and effort from my side. I wish I had read their reviews before using them.

Bristol Harbourside. Prepaid for 3 days but automatic number plate recognition did not work on entrance or exit. to get out I phone the number on the notice - no reply first attempt. Second try was answered and barrier was raised quickly with apology. Just stress in somewhere unfamiliar I did not need.
The signage is also confusing. Car park signs say Britannia Harbourside, road sign says harbourside and nowhere does it say Q-Park.

Parked in Dale Street at Liverpool with a pre-paid booking. Had to wait over an hour to exit as their scanning system wasn't working and each car had to be individually processed by some poor girl who had to contact their service centre for each car. There were five floors of cars stacked back so some would have experienced even longer delays. Suggestions to just open the gate to relieve the backlog were met with - I don't have the authority and, apparently, nor did anyone else. Subsequently, contacted their customer service centre to suggest a rebate might be appropriate given the lenghy delay and was told backlog was due to volume of traffic which was totally untrue. Went back and pointed this out again and no further response. Will never use again.

The guy on the intercom this morning needs customer service training. 29/20/2025 7:45.

I have the app scanned my bank card but it looks like payment didn’t go through. Spoke to this guy who was very condescending. Sort yourself out mate.

Encouraged to pre book parking, but may aswell have just turned up.
Arrived 16 minutes early at Birmingham Mailbox. Left almost an hour before allotted time was up. Was charged additional fees for early arrival, despite overall stay being shorter than booked.
Queried the charge and was fobbed off. Would use alternate in the future, and certainly won’t bother pre-booking again.

Avoid - Essentially Thieves

Arrived ten minutes early to my booking at Shambles, York. The attendant reassured me that I would only be charged for the duration of my booking irrespective of arrival time.

Automatically billed for "overrun" and a refusal to refund.

The "overrun" charge is only vaguely mentioned *after* you arrive and NOT at the time of booking.

As a local, I'll just resume using other car parks since this outfit essentially steal your money.

4 weeks ago the roof of my Land Rover was hit by the entrance barrier when parking in Norwich Chantry Place. The operative on site tried to say it was as my fault! I contacted QGB Enquiries with photos of the damage as per Q Park’s website and was told “Centre Management” would be in touch. I am now being told that the Norwich car park is owned by the landlord and not Q Park. It is very clear I am getting the run around with Q Park hoping that at some point I will give up. Awful customer service and only action now left is to involve the Police.

Terrible company. I pre-booked and arrived 14 minutes early. I left 2 hours before I stated but was charged an excess fee. Contacted customer services and they basically told me to do one.

Visited the Talbot Street car park Nottingham on 30th September and 7th October at 7.00pm. The lady attendant was so helpful in sorting out our vip pre booking. Helped with finding a wide bay helped with me reversing in to the bay. Such politeness
And consideration. Please pass on my thanks.

QPARK I love ittititititi :) 5 STAR and a smile for u :)

*** Do not trust this company with your car, unless you are happy to repair it at your cost *** Aug 2024 car dented and cover in bird muck, Q-Park did not take responsibility for repairs. Sep 24 bonnet scratched in multiple places, this is the response: For us to accept liability it must be clear that the damage was sustained whilst a member of our team was driving your vehicle, and this is not the case in this situation. The scuff/scratch on your car is not consistent with block parking and therefore we are not able to accept liability.

On 13 September, I checked the Q-Park Kingston Eden walk website before arriving to park from 7:30–9:30 pm, and the price shown online did not mention that the car park closes at 8:30 pm. I entered around 8:00 pm, and an employee even walked past me but did not warn me that the car park was about to close.

Because my car was locked in overnight, I was forced to stay at a hotel at a cost of £140. The signage at the entrance only mentions the car park “closes overnight” but gives no clear timings.

The building itself is in poor condition – graffiti on the walls, lifts not working, and a generally dilapidated feel. Despite intending to park for just two hours, I was still charged £21.

I am requesting to pay only for the two hours I originally intended to park and a refund of the remaining amount, given the lack of clear communication about closing times and the extra costs this caused.

I stayed at Travelodge in Reading and was told that you can get 40% discount .

I get there, tried to book online and didn;t work and wouldn't accept the code.
i was told it will be ok as you can then speak to attendant and he can sort it.

When got there to collect the car, attendant said nothing he can do and have to pay full charge!
ended up having to pay £23!!!!

not a good customer service at all

I had a great experience parking at the Q park in park lane, particularly the great customer experience I had from Mr Heliodoro pimentel who working there. From the moment I entered the car park to the time I was leaving he looked after me. Highly recommended Q park in park lane.