Privilege Arvostelua 

The insurance cost was reasonable, not increased,which was good.

Absolutely poor so you know this they don’t pick up the phone. It’s an automated service which is absolutely shocking. You know your advisor calls you back and then doesn’t leave your phone long enough for you to ring to answer it. You have to go through three automated services to try and speak to your advisor you know they say they get an email you today with documents. They don’t email you with the documents absolutely shocking shocking service.

Easy and efficient process as a new customer. Very competitive price even with more than standard cover.

Every part of the process was straightforward.

Shocking company. Spent the time setting up my direct debit then they send emails saying i havent payed. Then saying that it hadn't been set up and saying I need to pay.

Simple and easy to use. Good website and kept you updated/informed on everything.

The renewal process went smoothly with all relevant details explained.

They sent the renewal notice out in good time so I could search other deals. I found I could save with another company so rang Privilege. They then gave the same cover for less than my renewal price. Saving around £15. Every penny counts so it would be good to get the cheapest renewal price and not need to call them. Otherwise a good experience. Good call centre contact.

Like many others, I never wanted to make a claim on my home insurance for something that wasn't my fault. Unfortunately, once you have to claim, that's when the real nightmare can begin.

I should start by saying that Privilege's staff were excellent, including my claims handler, David. My property suffered extensive damage from a water leak that travelled from the bathroom into the kitchen, resulting in a complete strip-out. Privilege appointed Miller-Eyre to carry out the work, and that's where the problems started.

The first warning sign was a contractor who arrived unannounced and informed me that the strip-out would begin immediately. After laying a single strip of plastic floor covering from the front door to the bathroom, he started removing the bathroom fixtures. These items were supposedly being placed somewhere safe while demolition work took place.

About 30 minutes later I heard a Kango hammer being used in the bathroom. When I asked why he was using a Kango to remove tiles from a stud wall, his response was, "I always use one." It was clearly the wrong tool for the job. The vibration was causing more damage than the tiles themselves.

The items that were meant to be safely stored were left covered in dust and debris. Worse still, the contractor managed to punch five holes through various walls with the Kango: one in the living room, one in the hallway, two in a bedroom, and one in the kitchen. When I pointed this out, the response I received was simply, "Oops."

After roughly four hours, much of which seemed to be spent sitting in his van, he left. Hand on heart, I've seen better workmanship from amateurs. The quality of the work was appalling.

Between visits from Polygon, who I must say were absolutely outstanding and highly professional throughout, and iCab, who were also excellent, I found myself repeatedly dealing with Miller-Eyre's poor communication and workmanship.

To be fair, there were two people from Miller-Eyre who deserve praise: Dave, who tiled the kitchen, and Steve, the electrician who repaired the kitchen and bathroom switches after they had been damaged during the strip-out. Both were professional and did a good job despite the chaos they inherited.

The entire project took seven months from start to finish. Throughout that time I constantly had to chase Miller-Eyre to find out when they were returning to complete outstanding work. Speaking to them often felt like talking to a brick wall.

My home was routinely left in an unacceptable state. Dust sheets appeared to be an alien concept and cleaning up after themselves seemed equally unfamiliar. As a disabled person, this made the situation even more difficult. On one occasion they left my washing machine outside overnight in heavy rain.

They also failed to prepare areas properly for follow-on trades. For example, they didn't even remove side panels from kitchen units before the tiler arrived. Rather than helping the next tradespeople, they regularly created more work for them.

The bathroom tiling was poor, with numerous chips, gaps and defects that I suspect they hoped would go unnoticed. They also had to replace the toilet, bathroom cabinet and various fittings because the original items had been disposed of without authorisation.

One particularly unpleasant experience involved a supervisor called Aiden. During a visit he started shouting at me in my kitchen, demanding to know whether I understood how much a skirting board cost, before declaring, "I'm getting angry now." At that point I politely told him to leave my property and informed him that any further communication would be through my wife by email.

In over sixty years I have never encountered a building company that operated in such an unprofessional manner. Aside from Dave and Steve, my experience with Miller-Eyre was dreadful.

I genuinely feel sorry for elderly and disabled customers who have to endure work carried out by this company. There appears to be little quality control, and in my opinion someone from senior management should regularly inspect properties to ensure work is being completed correctly and corners are not being cut.

I even reported chipped bathroom tiles directly to the director, Ashley. His response was to ask what I wanted them to do about it. My answer was simple:

"I don't want your company anywhere near my property again."

If anyone would like to see photographs of the workmanship and damage described above, I would be happy to provide them.

Excellent service was helpful all the way through the claim as I didn't know what I was doing quality service would definitely recommend

Have been with Privilege for many years now for my car insurance, I stay with them for their costs & excellent customer service given by their staff, as I usually renew over the phone. Definitely recommend.

My son done it for me, thankyou

I'm extremely disappointed with privilege, I've been a loyal customer for going on for 10 years and they have been very good until last week when I decided to get a car which should be cheaper to run than the other one, so I rang them to swap my cover over and I couldn't really understand what the call handler was saying, I was expecting it to be a lot cheaper but it wasn't so I paid £278 to keep the direct debit payments the same! It's over £900 on a 15 year old diesel fiesta, I've been driving for 33 years and I have a clean license with no claims or convictions and 10 years no claims discount! Anyways I've got insurance now for £235 for the same car with another company so I've canceled it, they said they owe me £250 back, but that's last week and I've still not received it? I mean what is going on, loyalty means nothing to them, but they have now lost a good customer.

Eventually got a decent price but had to search online following renewal quote.

Was done automatically and everything was in order. Was told when it was due and when it was renewed. Also received my certificate and details in point

the Lady that I spoke with was more than happy to spend time with me going through every thing making Shure that I was happy with the policy ,Thank you

House insurance renewal, a fairly steep increase from last year but competitive in cost. The policy covers what we need at a cost that just about prevented us from moving to another supplier. An inflation increase would've got a 5☆.