Privilege Arvostelua 

Everything was straightforward.
I like the way that I get a code number by text so that I don't have to remember a password.

Always find them very helpful

Easy to remain with privilege but disappointing that you have gone to Aviva because I knew that meant my premium would rise.

When the House policy came up for renewal I searched around as usual for better prices. The renewal price was still competitive, but this time, only just.

I would think they would have to improve their competitiveness next year. However, as I have never had to make a claim in the last few years I have no idea how they would respond or what service I would receive. As is the case with insurance, as long as you are paying the premium the company is happy. When a disaster happens and you need to make a claim, well...

The insurance premium was increased by a ridiculously large amount ignoring the fact that I have more than 10 years no claims. When I phoned the person to whom I spoke could not have shown less interest in my concern.

Made it very easy to understand and straightforward

I was able to negotiate a very good deal, the customer service was excellent

Worst company ! Kyne Cooley
Specialist Complaints Handle is threatening, intimidating and very rude person to resolve any concerns with Privilege! Avoid this company, I have been with them for 29 years and no claims. In 20025 , I called for advice only on one small storm issue with conservatory, no claim paid, only for advice. They logged it in the Database as claim and they would not renew my policy. How bad is that?
They made a lot of money from me, and only one small claim. Privilege would not renew my policy and now I have taken the recent matter to the Ombudsman .
Avoid Privilege

Good easy website to use good price

Because good as expected

Using the website on my phone and the surveys are too much the first one very intimidating not sure why

Easy to reinsure.

I am extremely disappointed with Privilege Insurance and the way my phone claim and repair have been handled. This has caused me a huge amount of inconvenience, stress and financial loss.

When I first sent my phone for repair, I clearly explained that both the screen and the outer casing were damaged. However, after keeping my phone for around 10 days it was returned to me with only the screen repaired. The damage to the outer casing had not been repaired, despite me clearly explaining this from the beginning.

I then had to send the phone back again because the repair had not been completed properly. This meant another week without my phone.

The delays had a serious impact on my personal plans. I had a holiday planned and, because I needed to receive my phone back, I was forced to cancel my holiday. This resulted in a significant financial loss to me. I do not feel that the consequences of these unnecessary delays have been properly recognised.

When the phone was returned, I also noticed differences with the device and discovered that the IMEI number was different. This made me seriously concerned that I had not received my original phone back and that I have been given a refurbished replacement instead.

This was particularly upsetting because I had been told that if my phone could not be repaired, I would receive a replacement. I was not expecting to receive a refurbished device, and I feel that this should have been made completely clear to me.

I raised all of these concerns with Privilege and explained that my trust in the company had been seriously affected. I was advised that the matter had been discussed with their repair partner, SBS. I was then expected to consider returning the phone again for further assessment, despite already having experienced repeated delays and having to send the phone back previously.

At that point, I simply wanted Privilege to take responsibility and either repair my phone properly or provide me a replacement while the matter was investigated. Instead, I was left feeling that the inconvenience and consequences for me were being overlooked.

I have paid for insurance expecting a reasonable level of service, transparency and protection. Instead, I have experienced incomplete repairs, repeated delays, uncertainty about the identity of my handset, significant inconvenience and financial loss.

This entire experience has completely damaged my confidence and trust in Privilege Insurance.

Excellent service

To expensive when it comes to automatic renewal

Excellent. Very helpful. Brilliant service. Very helpful lady. Thank you

Quick easy and afforable.
I didn't fully understand some of the questions and the lady taking the call didnt explain but we got there apologetically 😃
It was good to know I was covered immediately.