Orange Romania Arvostelua 

Dezamagitor lipsa semnal internetul merge foarte greu regret ca am cumparat cartela orange

I signed a contract with a mandatory period of 2 years (internet + tv). That period ended, yet they would not accept my request to terminate the contract, and they keep sending bills. They've asked for proof that I no longer own the property for which the services were contracted!!! Why is that necessary - am I not free to opt out? They've also ignored my written complaint, so I submitted a complaint to consumer protection - I hope they will help me out of this contract.

Copilul meu a avut un abonament la care ia expirat perioada contractuală. A fost la sucursala Orange Șelimbăr Sibiu pentru a închide abonamentul. Aici a început calvarul. Că să vină mâine că nu merge sistemul, următoarea zi că nu pot să închidă de la București....tot felul de motive. Nu puteți obligă pe nimeni să rămână abonatul vostru cu forța. Dacă ați fi serioși, lumea ar rămâne la voi. Acest comportament nu vă face cinste . L-am sfătuit pe copil să meargă personal la ANPC .

Personal necalificat, firmă neserioasa. Au plecat 2 oameni la drum fără roaming activat chiar dacă nesimțitul de la ghișeu a zis ca este activat. Ii cautam pe oameni peste tot. Mulțumim Orange România, sa va fie rușine. Dacă o sa se întâmple ceva cu ei o sa va dau în judecată.

Serious abuse against people with mental disabilities. They give him an abusive subscription for a phone of the worst quality and even though they are notified, they give him a second subscription, after which they pass it on, years later, to debt collection companies. Absolutely outrageous.

Shitties internet on planet... i have a download of 0,1 mbps ... if i call them with this problem i have internet again for maximum a day and then here we go again

Worst company ever. A bunch of unsynchronised incompetents not knowing a process and not communicating internally over how to solve customers problems. They are requesting customers to switch to optic fiber and they are not prepared for this switch process at all. It’s fully disappointing for users who have been their customers for years. Low prepared staff and very bad customer experience. I have a week without Internet and there is no progress because they are not able to properly do a switch to fiber net, after tens of calls daily in the past 3 days with their customer care. Run away from them!

I bought SIM and guy in store told me I have unlimited internet, only to find 10 days later he lied to me and i get only 60Gb and in other stores for same price you get 250Gb. Never go here!

What the hell is this network doing? I bought a SIM card based on online offers. The offer that gets activated is bs and the one online is not the one you get.

The lady in the shop had no idea what the offers are.

I tried to get my credit back to buy another offer and I get a message that it can't be done because something was used, well, yes setting up the bloody SIM card uses stuff like data. What a joke of a mobile provider.

Call center not working at all.
After 3 phone calls and 5 min of clicking, a voice answered and after hearing my problem (mobile app not working during half a day) they hang up with no reaction.
I have to admit that after a while the app worked.
Poor customer experience

Worst company I ever come across. My parents are abroad for my father's treatment and explained to them multiple times that my 85 years old gradma can't install the Internet at their house. They kept promising they will send someone to install but months passed with phone calls made chasing and no one turned up. Mealtime, my parents paid for an internet that was not used as not installed. They have no regard for vulnerable people, they simply don't care about their customers.
My parents requested numerous times since for the termination of contract since they didn't come to install it and paid for it not being used. As they're abroad for treatment they had to rely on calls and online requests. No one is helping. They promise something and they don't keep their word. They also keep lying. Stating they need to pay for equipment that one of their operators told my parents before that they paid for and we have invoices to prove. Or lie they will end the contract and surprise surprise another bill comes in the post. It's unbelievable what they get away with. I don't know how they're still trading. Shameful. Do not get a contract with them. They only care about making money and have no ethics and no customer service whatsoever.

Bună ziua.Nu vi s-a întâmplat sa va treziți cu abonamente de care nu știați și nu ați semnat nimic??
Ei bine tatăl meu,a patit-o de 2 ori.Atata l-au "sucit "pana efectiv nu mai știa ce a semnat .A plătit 2 ani abonamente pentru TV și internet(router)pe o alta adresa din orașul învecinat.Asta am aflat tot de la ei.Am făcut sesizare și nici acum nu iau fost returnați banii sau sa se facă cv în acest sens.Au închis cica abonamentul dar banii nu iau dat înapoi.Oare ce as putea face?

Very bad services, as a constumer for nearly 2-3 years for their broadband services, I am waiting for nearly 2 weeks without interned and waiting for them to sort out it out.

Every mssage that I'm getting from them is that "a consultant is reviewing and will get back shortly"

Very poor services

Este foarte dificil de anulat contractul cu această companie. Nu mi se pare corect să nu ai posibilitatea de a anula un contract în momentul în care te prezinți în sediul orange și trebuie să aștepți între 1-7 zile. Menționez că aceste contracte sunt expirate.

I went to romania for two weeks,bought a sim prepay and after 5 days i had my sim barred. Called customer service and they said is barred by fraud team. After 4 days got my sim unlocked,made a complaint and the result was that i sent too many sms. In 5 days around 200 sms is a lot from their point of view .

Horrendous service on all levels. Complete lack of concern and disrespect for the customer. Impossible to talk to the correct people, they do not fix the problem. You pay for internet and then don't get internet for days on end with no warning or explanation and no speed in solving the problem. I have lost earnings due to their inefficiency and they don't care.

Daca abonamentul meu a expirat, si mi-am exprimat dorinta de ''n'' ori de a rezilia contractul cu voi din varii si obiective motive( oral si in scris) , de ce am fost trecuta fara voia si consimtamntul meu la categoria''ofertari''?? Nerusinare la cote extreme. Si, ma tineti minute bune si la telefon pe BANII MEI( Serviciul Suport Clienti) via 2 operatoare indiferente si incompetente, ca sa trec printr-un proces absurd si kafkian de a imi obtine drepturile legale si regulamentare!! Dar ce sunteti voi, oligarhii de la Orange?Stat in stat ? Stat dictatorial?Nu degeaba ati fost amendati in 2023 de catre ANPC cu o suma consistenta , si probabil acum doriti sa va acoperiti prejudiciul pe seam cetateanului simplu? FALIMENT SCRIE PE VOI,

Zici orange si tragi apa. Aplicatia nu merge, pagina de net nu merge, angajatii au retard mental, optiunile sunt false, cica cartela 6 euro cu internet nelimitat dar iti dau decat 60gb, iar internetul merge prost

Bataie de joc la adresa clientilor, dupa 10 ani, in perioada de craciun s-a rupt fibra optica de la cutia la care eram legat si nu exista echipa care sa o repare. Te mint toti si isi bat joc de tine si dupa ei fac pe nevinovatii. Cum pot sa sun si sa vorbesc civilizat si sa nu existe echipa disponibila si dupa ce ma rastesc brusc devine un interval disponibil.
Nu mai zic de telefoane inchise in nas ca imi cer drepturile contractuale si se frustreaza angajatii care se exclud din orice vina si zic ca ei sunt un simplu angajat nu imaginea Orange Romania. Atata timp cat nepasarea este la cote maxime, Orange o sa ramana un gunoi si o sa dispara la fel ca alte companii care si au tratat la fel clientii.