checkers.co.za Arvostelua 

Dear Checkers Sixty60 Management,

I am writing to formally lodge a serious complaint regarding order number 225223790A. I expect this matter to be escalated to a senior manager immediately, as your automated app system has locked me out of the standard refund process.

On Monday, I placed my grocery order at 17:22 PM. It arrived at 19:50 PM well over two and a half hours late. When the delivery driver, Cuthbert Mangombe, finally arrived, I discovered that he had completely failed to pack my groceries safely. He left the milk and cereals completely loose outside of a delivery bag. Because they were tumbling around unprotected during the trip, the cereal boxes arrived totally squashed, crushed, and ruined. To make matters worse, when I pointed this out, the driver became highly argumentative and lied about the bag count to cover up his mistake.

Checkers has already refunded my R35.00 delivery fee, which proves that your system recognizes this delivery was a complete failure. However, when I uploaded clear photo proof of the damaged cereal to claim my R281.97 refund, the Sixty60 app blocked my account with a message saying: "Your profile has been disabled from submitting credit requests." The app is now telling me to physically drive to a store to return items that your own employee destroyed.

As a consumer, I am acting in entirely good faith and telling the absolute truth. I have the timestamps, the delivery records, and the photographic evidence to back up everything I am saying. It is completely unfair and unreasonable to expect me to waste my own time, effort, and petrol to return spoiled food caused entirely by your driver's negligence.

I demand that a senior supervisor manually review my order details, override this unfair account block, and credit the R281.97 back to my Sixty60 wallet immediately. I look forward to your urgent response and a swift resolution to this matter.

Sincerely,
Jason

It was not the store but a sixty 60 employee called Thobaso at Checkers on CR Swart drive in Roodepoort. I was waiting awhile for my rolls to be priced. One lady was helping a customer and another one at the back. The lady finished helping the customer then came to my side and was talking to the lady in the back. I could not understand there language but I'm certain it was about who needs to help me. Thabaso was on a run collecting items for his order. He summed everything quickly up. While busy with his order also printed me a price tag to add onto my bag. Quick, easy and friendly. Now that is surely manager hidden skills. I will return because of one friendly service. I hope his manager get this message. We'll done Thobaso

I received bad customer service from Checkers in kolonnade mall. Went there to buy things only to be told that I am treating the store as a spaza shop,at that time I waited in line and did not cause any problems. The cashier next to Motlalepule was very rude. Motlalepule always gives best service but the lady who was next to her is not a good cashier.

Very disappointed with my recent Checkers Sixty60 experience.
I don't usually make posts like this, but after trying to resolve this matter privately and respectfully with Checkers, I feel I need to share my experience.
I recently placed an online order through Checkers Hyper on Sixty60 for A Sports Day.
Each outfit included a skirt, wings, headpiece and accessory. I also purchased two additional antenna headbands for the adults.
The order arrived on time, which I was happy about. Unfortunately, the problems only became apparent when we opened the packages.
Both sets of wings were defective straight out of the packaging. The elastic straps that were supposed to attach the wings around the children's arms were already completely disconnected from the wings.
Because the children were so excited to wear them for Sports Day, I tried to make them work. I had to improvise by tying and pinning the straps back together so that they could wear them.
Unfortunately, before the event was even over, the wings started coming apart again. The knots unravelled, the wire inside became exposed and eventually the wire came loose and started poking out.
At that point, I could not risk my children being injured, so I removed the wings and discarded them at the school before the event was over. I still had the rest of the Sports Day to attend to and, quite frankly, my priority was keeping my children safe.
The additional bee antenna headbands that I purchased separately also had issues. They were not properly secured and repeatedly fell off during the event. One eventually went missing after falling off.
I contacted Checkers privately to explain what had happened.
I was told that I needed to return the defective wings to the store. I explained that I no longer had them because I had discarded them at the school for safety reasons.
Despite explaining this, I was initially told that there was nothing they could do without the items being returned.
So what did I do?
I actually contacted my daughter's school and asked them to help me go through the rubbish to try and recover the wings that I had thrown away.
Thankfully, the school managed to find them.
I then sent photographs of the recovered wings showing exactly how damaged they were.
And then, after all of that, I was told that I didn't need to return the wings after all.
I was eventually refunded for the bee outfits
But my issue is not simply about getting my money back.
It's about the entire experience.
I was embarrassed enough at my child's Sports Day watching the outfits fall apart, and then I had the additional embarrassment of having to ask the school to help me retrieve something from the rubbish because I was told that I needed to return it.
I am a regular Checkers customer and use Sixty60 frequently. I approached Checkers privately because I genuinely wanted to resolve the matter respectfully and directly.
I did not expect to have to go through all of this for products that were defective from the moment they were removed from their packaging.
What has disappointed me most is that after everything I went through to provide the evidence they requested, I was told that they could not compensate me any further.
For me, this is not about the cost of two children's outfits. It's about the principle, the inconvenience and the way a genuine customer complaint was handled.
I am sharing my experience because I believe customers should be able to make informed decisions, and I hope Checkers takes this feedback seriously and looks at how situations like this are handled in future.
I have photographs of the recovered wings and can provide them as evidence of the condition they were in.
Checkers, I genuinely hope you reconsider how this matter was handled. A loyal customer should not have to go through all of this simply to have a legitimate product-quality complaint taken seriously

I am extremely disappointed with both the product I received and the response I received when I called customer care.

I ordered Chicken Wings Per kg 600g, which was advertised on the Sixty60 app with a photograph showing approximately 8 chicken wings in a tray. I purchased the product specifically for my catering business, as I needed the chicken wings for a platter for a client. Naturally, the product photograph contributed to my decision to purchase the item and the quantity I ordered. However, what I received was significantly different. One tray contained only 3 wings @ 52.73 and another contained 4 wings @ R44.00 both with an excessive amount of ice/frost. The chicken breast was worse, I received a pack with 2 chicken breast inside.

The condition of the meat also concerned me, as it appeared extremely frozen and was not of the quality I expected from a freshly delivered product.
When I contacted customer care, I specifically asked why Checkers was advertising a photograph showing approximately 8 wings while delivering trays containing only 3 or 4 wings. I was told that because the weight was 600g, I had received the correct product.

I understand that the product is sold according to weight. However, my complaint is not only about the weight. It is also about the product representation, the quality and condition of the meat, and the fact that the product I received was not reasonably consistent with what was presented to me when I made the purchase. This has also affected my catering business. I purchased the chicken specifically for a client's platter, and because of the product I received, my business was put in an uncomfortable position.

Checkers is a business that wants to make a profit, but I am also a small business owner trying to make a profit. When I purchase ingredients for a client order, I need to be able to rely on the products being of an acceptable quality and reasonably represented.
I am also concerned that R59 was credited back to my Sixty60 account. If I received the correct product as I was told, please explain why this credit was issued?

The packaging shows:
Sell-by date: 05/09/2026
Use-by date: 07/09/2026
I am not making assumptions about how the product was stored or when the labels were applied. However, given the excessive ice/frost and the condition of the meat, I am requesting that Checkers investigate the storage, handling and quality of the product supplied by the Empangeni Sanlam Centre store.

I was also instructed to return the meat to Checkers myself. I do not believe it is reasonable for me to incur additional transport costs and inconvenience to return a product that was delivered to me through Sixty60, particularly when I have already paid a delivery fee.

I took the pictures of what I ordered and what I received as an evidence.

I respectfully request that this complaint be properly investigated rather than being dismissed solely on the basis that the weight was correct.
I would like Checkers to Investigate the quality and condition of the chicken wings. Review the product photograph and description used on Sixty60.
Explain the R59 credit applied to my creditor If I really received the correct order. Address the inconvenience and impact this has caused to my catering business.

I look forward to receiving a proper response and resolution.

After receiving the following e-mail from Checkers customer service, I still have not received my R30 electronic voucher - even after sending a reminder.
The product in question were completely black avos that were sold are ripe 'n ready. Photos supplied to them.
"We're sorry to hear of your disappointment with the product you recently purchased.
We would like to send you a R30 electronic wi-code voucher via SMS.
During your next visit to Shoprite or Checkers, you can punch the voucher code into the pin pad at the till before paying for the value to be deducted from your total purchase. This will be valid for 30 days from the date of receipt."

Checkers Canal Walk. I just got chicken, the 30th of July. The BB date is the 1st of August. The whole pack is off. And I left my slip in the trolley so I can’t even return it.

Checkers Argo Road Ottery delivered moulded Paninis.Placed order via the Sixty60 app, for some reason was directed here and always ordered from KC branch
It's disgusting and unacceptable
I reside in Kenwyn,

Can Checkers Nicolway please put more meat and seasoning on their new burrito.It's very bland and nasty🤢. Wasted my money.

I am in the Noordheuwel store at least 12 times a week. Im always loud and friendly, know most of the staff by name and know all the managers. On Sunday I was In a bad way and the staff saw, realized something was off and came together in an amazing, heartfelt show of support
Specifically
Katey, Jessica, Rose, Mama & Sphelele
These ladies went above and beyond the call of duty and I am touched by their absolutely honest show of care for a single person. I thank them from my heart and appreciate how they recognized change in personality.
Thank you ladies, you are the best family outside of my home.
Respect always ❣️

Thank you Tebogo and Aubrey & Angela for always being the best

Checkers Noordheuwel
You are all the best 🥰

That pay it off card is just a big scam. To exploit people struggling is shameful. Nobody will take that card out if they knew they getting charged over R200 for just for opening the account. They do not tell you any of that.

I am still waiting for my R300 voucher promised to me when I purchased over R1500

Checkers Hyper Constantia Kloof in Johannesburg might be the WORST checkers ever. Definitely won't be going there ever again, will rather support other branches. The admin manager at this checkers is THEE rudest woman I have ever come across. Should be absolutely shameful to appoint such a horrible woman in a role where interacting kindly with people should be second nature. Extremely extremely rude, I honestly have no words. Checkers, do better. Actually care about who you put in these managerial roles please.

I was served today at Checkers Meander by Asandiswa Mqingo. What a pleasant experience this was. She was so helpful as I had my autistic son with me which really complicates shopping. She listened understood and so nicely helped me pack. This lady deserves acknowledgement by Checkers with some sort of reward please.

Firstly, the drivers are entitled.. if they think the tip is not enough for them, they will park as far away from your door as they can, I have even had one who removed a bottle of water from my delivery. The tip should be based on the service, NOT the other way around. I am already paying a delivery fee. Secondly, there are always items out of stock. If they are not OOO when you place the order, you get message after message to let you know when they are doing the live shopping. Not Good Enough Checkers

Impressed with the gluten-free offering. Just a shame many items are often out of stock.

I hate doing reviews but here I am. Once in a while I like to spoil myself with a nice piece of steak and it is now the fourth time in a row I purchased steak that was rotten!.

I love checkers so much sp that even if fnb in poor taste does not teward pur purchases for over a year now. ..i contimue to shop there. If is infinitrly better than spar, or pick and pay...in variety, prices and customer support.
I reported a problem with gwmsquashes in sale amdxwas given.excellent service and refunded appropriately and itcwas such a simple painless process..

I have had 2 issues that were managed well by online team and checkers Cornubia. I wish other busjneses would take notes.
They understand service excellence still in thia country where accontabily is absent in numerous busineses and even banks. Well done checkers. Continue to be awesome and reliable.

Good Day.

Checkers has become dangerous to public health. I hope the authorities inspect this place.

They are selling spoiled meat. Completely spoiled and smelly, and this is within its expiration date.
- Checkers Sunninghil , Sunninghill Square Corner Leeukop Street, Naivasha Rd, Johannesburg, 2191 -

10 April at night I bought some Beef Ricanha meat, with expiration date of April 18th of this year.

I opened the meat at home and it smelled bad, very spoiled. I went back to complain and left a written complaint.

We noticed because it smelled bad, imagine if it were spoiled and odorless. People could get sick and even die.

I will do my best to spread to everyone so that people don't buy meat from Checkers.

Checkers mimosa has long lines and tills close at tge height of the crisis. No customer service anymore. Checkers has become to big for it clients.

Checkers(ferndale on republic)has poor sanitation,bread saying it expires on the 9th was already expired with green spots and a disgusting smell.Frootloops were already opened and was not near even half full