Nike Arvostelua 

Des voleurs ! J envoie un retour et on me dit que mon colis était vide !! Quelle honte !

I was sent the wrong item, I was told to return the item for a refund as the item was no longer in stock. Sent this back and I still have not received a refund although timeframe has passed. Annoyingly the item was for a gift which I made clear to customer service team. Customer service extremely unhelpful. Now having to take this further with my bank. Vile company.

I been a Nike member for 9 yrs and since 2023 my online purchase has been arriving in poor condition due to receiving used and dirty sneakers. I contacted customer service and had shared photos. I stopped purchasing Nike due to the ongoing issues from 2023 to 2024. As 2025 I decided to give it a go and the outcome has not changed. I purchased a pair of all black Nike zoom Vomero 5 for $160 dollars and they arrived completely used and dirty. I reported the issue on 01/09/25 I was told by customer service that a Nike Manager would reach out me but she or he never did. I will no longer be shopping with Nike again as they don’t care for loyal customers like me.

No me entregan el.pedido. me dicen que no me han encontrado. Llego desde las 9:00 esperando .
Dicen que han pasado a las 10:35
Y no es cierto.
No compren online.

EL LUNES 23/12/2024 FUI A LA TIENDA DE NIKE DE GRAN VÍA PARA COMPRAR UNA SUDADERA, AL NO TENERLA EN LA TALLA QUE NECESITABA, NI EN NINGUNA TIENDA EN MADRID, ME TRAMITARON EL PEDIDO PARA QUE ME LA ENVIARAN DESDE EL ALMACÉN A MÍ DOMICILIO. EL SÁBADO 28/12, ME LLEGO UN MENSAJE DE LA AGENCIA DE TRANSPORTES (PAACK), INDICANDO QUE ME LLEGARÍAN ENTRE LAS 09:00 Y LAS 22:00 HORAS DEL DÍA 28/12. ESTUVE TODO EL DÍA EN CASA , Y A LAS 19:00 ME LLEGO UN MENSAJE INDICANDO QUE NO HABÍAN PODIDO HACER LA ENTREGA PORQUE LA DIRECCIÓN ESTABA INCORRECTA. SOBRE LAS 20:00 DEL MISMO DÍA 28, ME LLEGA OTRO MENSAJE YA CONFIRMANDO QUE EL PAQUETE SE ME HA ENTREGADO. CONFIRMO A LA AGENCIA QUE A MÍ NO SE ME HA ENTREGADO. EN LA AGENCIA SOLO HAN INDICADO QUE ABRIRAN UNA INVESTIGACIÓN PARA VER QUE HA PODIDO PASAR, PERO NADA MÁS.AL DÍA SIGUEINTE VOY A NIKE DE GRAN VÍA Y ME DICEN QUE ELLOS NO PUEDEN HACER NADA Y QUE TENGO QUE LLAMAR A ATENCIÓN AL CLIENTE YO DIRECTAMENTE POR EL TEMA DE LA PROTECCIÓN DE DATOS. A ATENCIÓN AL CLIENTE LLAMO EL LUNES 30 Y ME DICEN QUE_ABRIRÁN UNA INVESTIGACIÓN, LES PIDO QUE LO ÚNICO QUE QUIERO ES QUE ME DEVUELVAN EL DINERO, QUE NO QUIERO QUE ME VUELVAN A ENVIAR LA SUDADERA. HOY 31/12, ME DICEN QUE ME REEMBOLSARÁN EL DINERO EN EL DÍA, PERO COMO YA ME SUPONÍA, NI ME HAN ESCRITO NI ME HAN HECHO EL REEMBOLSO. LA INDEFENSIÓN ES BRUTAL, HE PAGADO ALGO QUE NO TENGO NI ESPERO, Y NIKE NO HACE NADA. ES MÁS, CUANDO COMPROBÉ LOS COMENTARIOS DE DICHA AGENCIA, ERAN PARA ECHARSE A TEMBLAR, Y LO MÁS INDIGNATE ES QUE NIKE SIGUE TRABAJANDO CON ELLOS, LO QUE SE RESUME EN QUE LES DA EXACTAMENTE IGUAL EL CONSUMIDOR..... EVIDENTEMENTE, ESTO NO ACABA AQUÍ, VOY A RECLAMAR MI DINERO HASTA QUE ME LO DEVUELVAN. Y POR SUPUESTO QUE DUDA CABE, QUE UN CLIENTE MENOS, AUNQUE ESO, SOY CONSCIENTE, QUE LES DA COMPLETAMENTE IGUAL.

I ordered a lot of clothing from them this Holiday season and I got everything in record time. The only thing that took a bit longer was a gift card which was sent thru usps who has been the slowest. All orders have been accurate and packaged well. I started shopping with them this year on 12/9 and my last order was 12/16. They haven't caused me any stress as opposed to other retailers who act like the Holidays are a surprise.

Au fil des ans, je fais le constat suivant: acheter des sneakers via le site (ou appli) s’est s’assurer d’obtenir des articles avec des finitions aléatoires, traces de colle, découpes inachevées….
Nous sommes habitués de la marque (moi-même une grande fan du modèle dunk low) et nous utilisons tous les canaux pour nos achats, cependant le constat est décevant pour les commandes en ligne.
Aussi, les échanges avec le service client ne sont pas aisé, un service chat et téléphonique toujours surchargés.
Mon commentaire a été rédigé après avoir réalisé plusieurs commandes sur l’année 2024 (9 paires).
Cependant en boutique, rien à signaler.

Siamo andati allo store nuovo dentro il centro commerciale nave de vero, personale gentile e sorridente nonostante la frenesia del periodo natalizio, ci ha serviti Regina e oltre che ad essermi congratulata con lei di persona vorrei farlo anche qui una ragazza molto gentile e disponibile, ci ha aiutati a trovare quello che avevamo richiesto in maniera impeccabile, torneremo sicuramente ad acquistare in questo store

Stay away from this bad site. i ordered 3 pair of nike from the nike website only to receive 2 pairs. But the 3 pairs are marked as shipped and the customer service told( after waiting 1 hours for someone to chat) that they will take 7 days to look into that. They charge you from a fiscal paradise where they dont pay taxe and follow no law.

Tout à été parfait pour le retour , ainsi que le règlement.

Really poor service from Nike and its courier. After a week of being given the run around, my order remained unfulfilled. The order was placed for 2 trainers when the website had the 25% off promotion. I could be way off the mark, but I think the orders are deliberately not honoured once it gets processed.Shipping is used as an excuse for failed delivery and subsequent refund.This has happened to me 3 times and each time a promotion was on. When ordering on full price never an issue. Nike ‘agents’, ‘athletes’ and ‘assist’ all unhelpful and really couldn’t care less. This company is using its position in the market to not be bothered. Shop elsewhere

L'un des pires support !
Commande faire et soit disant disponible en point relais.
Je contact le support Lundi mais me dit qu'il est disponible donc fait une enquête.
Là on est Vendredi et je l'ai est contacté tous les jours depuis Lundi mais ça n'avance pas et par chat toujours le même discours.
Je vais surement devoir contacter ma banque ainsi qu'une association de consommateur pour avoir mon remboursement

Affaire à suivre ...

Bought a top from Nike Factory, too small so wanted to change or return. Googled to see if I could take back to a Nike Store which it states I could. The assistant said I couldn’t exchange or return at the store and was quite rude and unhelpful!

La atención al cliente de Nike es excelente. He tenido un problema con la recepción de dos pedidos por talla errónea, que se debe a un error en su sistema informático. Jorge me ha atendido con atención y ha buscado la solución más cómoda para mi. Volveré a comprar

This company send damaged shoe and can't send replacement. I ordered shoes for my son birthday and shoe is damaged i ask then send me new pair and I return old one because I dont have time for wait new shoes but they didnt give me other option. Before they send items to people they need to do quality check.

I had a quick chat with an online customer service staff. I asked him for the release day of the Jordan 4 A Ma maniere 2024. After checking he said that: “ you have to check the website everyday, I cannot tell you the release day of the shoes”. I missed the shoes because they were release several days after.

Great price for stylish snikers. They lie comfortbly on the led.

Trop d’attente pour recevoir une commande, 10 jours et rien!

Qualità davvero scadente, per delle scarpe che non costano poco. Parte frontale piena di colla e che sembra si stacchi da oggi a domani.
Sevizio clienti che ti propone un reso/sostituzione che si stima in due settimane, ma se le scarpe ti servono???
O te le tieni così o tanti saluti, nessun servizio celere pur essendo un difetto “loro”.
Ordine nella norma e nei tempi.

Muy mala, no tuve una buena experiencia para nada pero dejaré pasar una estrella mas