Mitsis Hotels Arvostelua 

AVOID AT ALL COSTS – Mis-sold, Unsafe, and Completely Deceptive

We booked this holiday expecting a five-star, ultra-exclusive, all-inclusive escape as sold by Mitsi. What we arrived to was genuinely one of the worst travel experiences I’ve ever had. We left after six nights of a planned 14-night stay — and even that felt too long.

This place is not even close to five-star. In fact, I’d struggle to call it three-star. The level of neglect, filth, and misrepresentation is astounding.

What you need to know:

ZERO RESOLUTION FROM MANAGEMENT
Firstly, we spoke to management — but no solution or rectification was made. We were offered the completely useless suggestion of “speaking to the chef”, with the ridiculous suggestion he would cook for us separately - if you saw the “buffet” you’d know how ridiculous this is! We were also promised beach towels would be delivered to our room, which never materialised we didn’t check out until 24 hours later: It felt like they were just trying to pacify complaints without any intention of actually resolving anything.

FILTHY & UNHYGIENIC:
Pools covered in algae, filthy cushions, and communal areas that haven’t been deep-cleaned in what feels like years. Flies constantly swarm the buffet food, which is left uncovered. Dining tables go uncleared or when they are a school
canteen trolley trundled around scrapping plates at tables — genuinely disgusting.

The room staff do their best to keep the old tired 80s room clean but leave bags off rubbish and laundry at the door to every apartment
“block”

FOOD IS INEDIBLE:
Easily the worst food I’ve ever experienced at any hotel — let alone one calling itself “luxury.”
• Raw baked beans served to my daughter.
• A burnt omelette (there was fire as he cooked and I’ve never seen so much oil used. that tasted of smoke and nothing else.
• Prawns with black bits looked badand completely inedible (in their al a carte restaurant)
• The only passable food was pizza at the beach bar.

I could go on but what’s the point!!
I’m 21 weeks pregnant and ended up skipping meals out of concern for my health. My four-year-old daughter lived on fruit and cucumber, there was no child’s buffet as you would expect from — not ideal on what’s meant to be a relaxing family holiday.

the buffet restaurant is like something from 70s it’s hideous!

DRINKS ARE A JOKE:
Low-quality, non- branded watered-down spirits served in old gross plastic cups. No drink service to sunbeds — unlike every other five-star resort I’ve stayed at. You have to queue at the pool bar every time for 20 mins , and even then, the drinks are undrinkable.

TOWEL CHAOS & SUNBED MADNESS
For beach and pool towels
you’re told to trek to the beach to collect them, only to be told there are none left every afternoon we went. We were promised towels would be brought to the room — they never arrived! we had a whole last day they could have been delivered (promised at lunch time and we didn’t check out to the following day at 2pm) .
As for sunbeds? You need to be up at 7am latest to claim one. People lay towels down and disappear for hours, and staff do nothing to manage it.

SEWAGE SMELLS & DATED DECOR:
The smell of sewage hits you in several parts of the resort. The interiors look like a tired, gloomy from the 1980s - with the exception of the al a carte restaurant. Absolutely nothing “luxury” about it.

UNTRAINED & DISENGAGED STAFF:
Aside from one lovely staff member in the al a carte restaurant (Giorges), staff were either cold, indifferent or actively rude. Service is sloppy and inconsistent.

We also had a ‘Do Not Disturb’ sign on our door — and staff entered anyway. A total violation of privacy.

ACCOMMODATION MIS-SOLD:
We booked a sea-view bungalow and were put in a standard apartment block overlooking air-con units. What we got looked nothing like the booking images.the hotel have said that’s the accommodation well someone should explain to them going up stairs does not a bungalow make.

This hotel is deleting bad reviews.They have had mine deleted from Trip advisor - it explains the suspicious number of glowing five-star reviews. Don’t be fooled — the reality is nothing like what’s being portrayed online.

The fact that they are selling this as a premium experience is frankly outrageous.

DO NOT WASTE YOUR MONEY. DO NOT BOOK THIS HOTEL.
It is mis-sold, mismanaged, and misleading on every front.

I am now in another hotel and loving it- I will review that after the week here!

Very disappointing – Not worth the money, not true Mitsis standard

We are a family of two adults and two children who booked a 14-night stay at the Mitsis Hotel from July 3rd to July 17th. We chose this hotel specifically because we wanted a comfortable stay with a private pool. We paid around €10,000 just for the hotel, excluding flights, so we expected high standards.

When we arrived, everything seemed fine. We were told to wait for our room and were given black wristbands that were supposed to indicate we were “VIP guests.” However, this VIP status means absolutely nothing here – we haven’t experienced any benefits from it at all, and there seems to be no point in even having it.

Once we got to our room, we were deeply disappointed. It was nothing like the pictures – much smaller, barely enough space to move around the bed. It did not match what we were sold online.

We immediately raised the issue via email and at the reception. We were promised they would “look into it within a few days,” but nothing happened. When we followed up, the staff couldn’t even remember us and referred us back to email – which we still haven’t received a reply to.

The food is disappointing and limited in variety. Our children struggled to find anything they wanted to eat, so we had to dine outside the hotel most evenings. The à la carte restaurants on-site are fully booked – we’ve now been here for over a week and still haven’t been able to get a table.

Service is generally poor. Only 2–3 staff members have been friendly – the rest seem indifferent or even annoyed. The minibar is only restocked every second day, and you only receive one bottle of wine upon arrival, which is laughable given the cost of the stay. We also weren’t allowed to get a bottle of water when leaving the hotel for a drive.

We have stayed at three other Mitsis hotels, and none of them were like this. This one feels like a 3-star hotel trying to act like a 5-star, and it’s absolutely not worth the money.

I do not recommend this hotel to anyone with even moderate expectations. It has been a major disappointment and has taken away from what was supposed to be a relaxing and luxurious family holiday.

After posting this review, I was contacted by the hotel’s general manager. He explained that this Mitsis property is not part of the “Selected” line, which is why the standard here is different from what we’ve previously experienced at other Mitsis hotels. He kindly offered to help us book the à la carte restaurants for the rest of our stay, which we appreciated. Unfortunately, he couldn’t offer a larger or renovated room as there were none available.
He also apologized for the unhelpful attitude we experienced at reception and said he would address it internally.
The hotel is in a beautiful location with a lovely view – it’s just a shame that we couldn’t get help earlier and had to post a negative review to be taken seriously.

Mitsis Bali Paradise, Bali, Kreta:

Personale i reception, bar og på restaurant er helt i top. De er hjælpsomme og søde.
Menuen er varieret og af god kvalitet - og restauranten er ren og pæn, hele tiden.

Der er ofte for lang ventetid/kø, til baren og der er alt for få solsenge i poolområdet.

De franske guider er forholdsvis uudholdelige - og gør poolområdet svært at nyde. De larmer, råber, synger, spiller musik med tung bas, afholder spontane karaoke-koncerter med dem selv i centrum - og mangler tydeligvis helt basale manerer samt dannelse.
Ganske belastende.

Flinkt personale. God mad. Rengøring ok. God plads ved pool og strand.
Men !! IKKE for personer, der er det mindste gangbesværede !!! Der er voldsomt stejlt at gå til værelserne, der er voldsomt stejlt lige udenfor hotellet( kunne ikke gå nogen steder). Der mangler gelænder ved de fleste trapper. Derfor var gæsterne nok alle under 50 år.

This hotel was lovely and clean. Food pretty standard but always available. staff friendly. The waiting time for drinks could have been better but overall experience was good

Currently here. Lobby staff nice. Filipino staff nice. Mexican restaurant staff and bar next door looked down on Asian customers. We paid our money why were English treated better 😡
Manger got back today offered a small compensation for late check and said would make sure all staff involved will be dealt with
Thank you

TRULY AWFUL - FILTHY! Rated as 5* all inclusive, it was by far the most disgusting hotel I've stayed in - there was blood on the bathroom tiles, bedsheets stained, bathroom filthy, curtains discoloured, no duvet and the breakfast was completely inedible probably due to the air conditioning leaking everywhere in the main restaurant. Hotel offered to see if their sister hotel has availability which it did not and also offered an alternative room at 3pm - however after seeing blood on the bathroom tiles, the stench in the bathroom due to it being blocked and the 1 breakfast we tried being stone cold with the air conditioning leaking over the food/guests. My partner is pregnant and was left with no choice but to find an alternative hotel. Checked out the morning after arriving spending less than 18hours at the hotel. At the hotel any talk of a refund was dismissed and I was directed to OnTheBeach whom we booked it through. The tour operator put through a formal complain and not even a partial refund was offered. We paid for 7 days, we stayed less than 24 hours and the hotel could not event bring themselves to offer a 10% refund. Absolutely disgusting - the reason given because we did not view the alternative accommodation. The hotel is filthy and it is a scam to call it a 5* hotel. £2500 literally wasted and we had to find another hotel for the remaining 6 nights. Extremely disappointed and expected a lot better given the hotel was promoted as 5* when from what we experienced was a 3* at best. Complete waste of money - avoid!!!!!!!

This review is on behalf of N Kilner as they don't have an account and I was with them on holiday when the promises where made.

Went last August to the Grand hotel with my son who had been telling me to experience this hotel chain for years. The hotel experience has been great but upon check-in to the Grand hotel now up for renovations, we were asked if we wanted to join the storytellers scheme we said yes and thought no more of it until we went to the Rodos Maris in May and upon check in was told we did not have any points on our account from our stay in the Grand? We have questioned this with the storytellers but the long and short of it is we are told tuff luck your not getting the points even though we were told at check-in at the grand and check out. But this never happened. All the storytellers team are saying the account was not created at the time you stayed at the Grand therefore the points cannot be added. But as explained this was due to being either been miss informed by the Mitsis Grand staff or them not doing what they should have. My son got the points no issue?? To add insult to injury I have also booked again to go to the Mitsis blue domes in September 2025 now wondering why I have shown loyalty when it's clear they are not bothered once you have left and what you were promised at the time.

I though a hotel chain that boasts family values and a personal touch would have tried to resolve such a trivial thing it's not like I did not stay and even booked direct .

Mitsis Rodos Village. I shall begin with the food, it was absolutely awful. We will never stay here again based on the food

For example I ordered an enchilada from the Mexican themed restaurant, what arrived was a wrap filled with nothing but fried onions no sauce just fried onions. My partner had Shrimp Tacos which was a taco filled with iceberg lettuce and two dry Iceland mini frozen prawns.

The menus had Ve for vegan and V for vegetarian except there will be Ve listed next to things like veal steak?

I had a fresh cream and strawberry crepe oooo sounds delicious right? What arrived was cream cheese and soaked blackcurrants and one slice of strawberry.

Themed restaurants you need to book before you go on holiday because they will be fully booked for 2-3 weeks. However when you dine in one it will be half empty all night. So I think they deliberately turn off bookings.

Top tips Brunch says it’s in Pan Asian restaurant it’s not it’s in the Greek… this was just the beginning of all the inconsistency to this hotel. Nobody seemed to have a clue what was going on and no mangers present nobody running the show.

Let’s break my food rant up a bit and let’s talk sunbeds. Yep this is a towel swiping hotel. We put our towels down at 9am went to grab a coffee to bring back to the sunbeds but as we went to walk away the pool guy removed all the towels and threw them on the floor. I said am I not allowed to go and get a drink then? He said “I don’t know and walked off”. The sign by the pool said no reserving sunbeds before 8am and don’t leave sunbeds longer than 1 hour. So I was breaking neither of the rules but this like the jobs worth got a thrill out of lobbing peoples towels. He was also very rude not 5 star professionalism.

NO IRONS PEOPLE YOU ARE WARNED! They will iron them for you but you have to take them to reception and pick them up. Baring in mind the reception is miles away you need to get the golf buggy there. There are plenty of them but no drivers. The only driver will be at the bar drinking though top tips to finding him.

Let’s move on to booze and refreshing drinks. It’s exciting drinks roulette you can order the same drink 5 times and get a completely different horrendous watery concoction each time. My favourite was a GINGER no-Jito ingredients were listed “Fresh Ginger, Mint & Apple Juice” so you can imagine the confusion as I watch the bar lady crack a brown sugar sachet into a glass, drench it in Apple juice and chuck in a lime slice. Hmmmm not quite right that, I asked for Ginger No-Jito the response “this is”

Perla and Lyn were amazing!! Only Asian staff seemed to have a clue what they were doing all the Asian staff were friendly attentive and top 5 star staff!!! The rest were gormless and had no idea who they were or where they were. Clear lack of management.

It took me 3 days to get some soya milk for the room. One guy said “hmmm I go check” he stood in the same spot and said “no we don’t have” so he must be able to dial in to the fridge telepathically which is rather impressive. Perla then came over we asked for Soya milk she said “sure I’ll get some” after 3 days of asking this question were weren’t hopeful but sure enough Perla saved the day and brought us soya milk for our room.

Avoid the pina colada it quite literally taste like cheesy sick.

Oh and the manager woke me up from my siesta to ask if I wanted to move hotels for one day on my last day and got to faliraki. Why on gods green earth would I want to willingly cause myself that kind of stress, what a terrible suggestion.

The hotel is stunning BUT this is not a 5 Star experience at all.

Mitsis Blue Domes Management

Buffet is a joke, empty 9 times out of 10.
Must book restaurants before you get there but booking references are sent out wrong
Ran out of simple things that were expected as part of the stay.
eg. Pool towels, Napkins, Crepe station closed for no batter, Gyros ran out daily before 3pm, fresh salads gone by lunch, ran out of Prosecco Vodka and Rum at the end of our holiday so most cocktails/drinks became unavailable.

I will say the staff work extremely hard under what can clearly be seen as terrible management. I asked to speak to the general manager several times who was never available. Staff told me he just doesn't like talking to the guests. Absolute madness

Although the hotel is beautiful the lack of options to dine out (even thought this is supposed to be all inclusive) means I would never recommend this place to anyone as I feel your stuck eating pasta with tomato sauce, fried fatty pork and burgers (if they haven't run out)

Pizza was pretty good to be fair but only available at Dinner buffet (for anyone stuck)

Na zoveel jaren komen we nog elk jaar weer met heel veel plezier naar Ramira Beach Hotel op KOS
Het personeel is zeer bekwaam en behulpzaam en geeft je het gevoel dat je weer even thuis komt.
Niets is te veel gevraagd en waar dit mogelijk is wordt het gevraagde opgelost.

I have stayed at Mitsis hotels in the past. On this occasion there were eight of us in our party we stayed at Mitsis Messonghi in Corfu. I have to say that the experience was terrible. We had to queue for everything and anything that we wanted. The queues were upwards of 20 minutes each if you wanted something from the bar you were behind up to 10 people or even more. In the dining area if you had got anything on your plate by the time you had queued for anything else your food was stone cold by the time you sat to eat it and when you were doing that with four children, it is not a pleasant experience. On one occasion I had gone to the pizza station near the beach and I asked for eight slices of pizza one small slice for each of our family I was told there were two slices per person that was after me queueing for 25 minutes. I told him that there were eight of us and the man was extremely rude and refused to serve me with any more. I explained to him that I wasn’t going to queue up with four children for 25 minutes for a slice of pizza. I was told by other residents in the queue on the previous day he had refused a man of a family of six and when he told him that he had a family of six, the man behind the counter applauded and said congratulations. I have been travelling to Greece for over 40 years and I have never once been treated in that way or spoken to and disrespected so much by anyone while on holiday. before we went on holiday I had requested if possible to have two rooms quite close together when we arrived they said they had no notice of that even though I had the email and we couldn’t have been any further apart at all and when my son got to his room there were bunkbeds in there which when the children got to sleep in them were completely unsafe. They youngest child then had to share the bed with mum and dad. He went to reception the following day as it was extremely late when we arrived and asked to be moved after being told to come back later and then every day for the next three days they eventually moved in on the fourth day, bearing in mind we were only there for seven days. On arrival you are given a form saying that there is no responsibility to the hotel for any losses incurred in your room or on the resort which we had cause to speak to the room manager about as the cleaning staff had left a full set of master keys in the door lock giving full access to anyone who went past or walked nearby to my sons room and any other others it doesn’t bear thinking about if anything had been stolen. I spoke to various members of staff behind the desk and one was the room manager. She did her best to try to sort things out but I’m afraid it was passed making things better on this occasion. since I returned, I have emailed the hotel and also the head office of the company and at first I received replies saying that they were sorting it out and would get back to me. I now have no replies to any emails that I send and I take it that they are-no longer bothering to reply and sort out the mess that this holiday was. After being a four-time returning customer to this hotel chain it appears I will no longer be staying in any of their hotels.

When they say Mitsis Rinela Crete is 5⭐️ they are not exagerating, Beautiful, clean, friendly, easy hotel

15 mins from the airport, which doesn’t cause a problem with planes

Nothing is too much trouble
All the staff are happy and helpful

They had no problem in very quickly adapting food to suit our needs making sure we where really well catered for
With Head and Both Sous Chefs checking we had everything we needed

The on site spa is the best I have visited

After 2 weeks we are left Wishing we could stay for another 2 weeks, we highly recomend them and will be returning soon

Jast was not good as i thought

My sister and I stayed at the Mitsis Petit Palais in New town Rhodes in October 2024 and I have to say it was fantastic. The hotel was clean, the rooms were as shown on the website ( beautiful) the food was great and the staff could not do enough for you.
The gentleman on the desk in the evening from 11pm - 7 am was amazing. His name is Loizos.Nothing was too much trouble. The Maitre D whose name is Damiano's along with waitress Fabiola and Linda were exceptional. They remembered every morning that my sister had Soya milk and not normal milk with her coffee. It's little details like this that make your stay special.
We loved it so much we are already planning our return trip next year and cannot wait to be back enjoying the great hospitality of all the staff at the Mitsis Petit Palais.

De locatie van Mitsis Rinela op Kreta is geweldig, de kamers mooi en het personeel is top. Alleen: het eten is vreselijk! Dit is echt geen 5 sterren waard. In het buffet restaurant lijkt al het eten op elkaar (inclusief de kaneel door vele gerechten), is het op z'n best lauw en rond negen uur wordt niets meer aangevuld. Geen live cooking. De specialiteiten restaurants die wij hebben geprobeerd hadden niets te maken met bijv. Italiaans.
Qua drankjes: nogmaals: de staf is geweldig. Maar je moet wel vragen om de echte drank, anders krijg je Griekse namaak.
Elke avond keiharde live muziek in de enige outdoor loungeruimte van meest lage kwaliteit. En je moet daar dus wel zitten, want ook op je balkon is het geluid keihard. Strand met ligbedden en bar/grill is super, maar ja. Kortom: op geen enkele manier 5 sterren!

What made our experience ,well it was the lovely people and also a stunning location And of course the sunshine and sea and attention to detail if there’s something you don’t like ,just inform staff

I am very sorry to say, after spending thousands of hard earned cash on our family holiday to the Mitsis Rodos Village Hotel in Kiotari, Rhodes, we were completely let down by the terrible service and lack of organisation of this hotel. A supposed 5* complex with abysmal service. Rude and arrogant bar staff and hotel management. Every little thing seemed to be a hassle for them, from the ‘rolling of eyes’ to the short tempered manner of most (not all) the bar staff, with exception of a few. The only aspect of this hotel which was 5*, was some of the food in the fine dinning restaurants, one or two of the bar staff (especially the big chap on the night bar with the beard and tattoos!!) and the ANIMATION TEAM. They were fantastic! We did complain, however, all we were met with was excuses. All in all, what a waste of our HARD earned cash. I doubt we will ever visit a hotel in the Mitsis chain ever again based on this experience! Good luck, but I would AVOiD to save disappointment!

My husband and I spent five days / six nights at the Mitsis Summer Palace in Kos. We stayed in a Junior Suite with a private pool. The room was clean, came with a well stocked minibar and we chose to split our time between the beach, multiple pools at the hotel and the pool in our room. The staff were helpful, if had have the time but that’s where the good experience ends.

The negatives:

1. Watered down drinks in most restaurants and bars. Ask for no ice!
2. Main panorama restaurant has really poor food and no signage but there is staff available to help. If you’re arriving at night, grab something at the airport to tide you over until the morning.
3. You can only book the restaurants at the hotel once a week. The hotel website lists many restaurants but there are actually five that offer HOT food or evening meals:

- Main panorama restaurant: No booking required but very poor food quality.

- The Med a la carte Mediterranean (same as Brunch at the med and Med pool bar): Mediterranean and require booking but you can only book one restaurant per week. These are all the same restaurant but renamed to dupe visitors, in my opinion.

- Al Fresco (serving a small breakfast menu). Also require booking.

- Dusk restaurant bar: Japanese and require booking

- Den a la carte barbecue: BBQ your own food with a hot plate on the table. Also require booking.

- Zia Snack (no hot food), Nissorin Main Bar (in the lobby area), Med Pool Bar, Nautilus Pool Bar and Baywatch Beach Bar do not offer any foods. Not all of these offer the same level of drinks.

4. Baywatch beach bar: Only offers basic alcohol and soft drinks. No cocktails/mocktails/coffees etc (I asked on multiple occasions!).
5. Zia snack bar: Only offered sandwiches wrapped in cling film, two fruit bowl options and two salad bowl options. This was the case during our stay from Saturday-Tuesday. Looks like they were made at home and not what you would expect at a 5* resort.
6. There’s not realllllly any hot food available for lunch. Just a lot of sandwiches and stone baked pizza. Pizza is lovely and you can see the chef puts a lot of love into it but it’s not sustainable for five days straight. That’s quite disappointing in my opinion. Additionally, we were only offered ice cream during 2.30-3.30PM. There were three tubs of walls ice cream and when it was finished, no more was available. Again, not 5* service.
7. There are no irons available at the hotel in your rooms, even to use for a short period. Bring a steamer for your clothes, be prepared to pay for the pressing service or forgo ironed clothes. Not a five star experience.

Although the staff are well intentioned, Mitsis Summer Palace has a long way to go before it can complete in the 5* category. I would consider this to be an average 3*. If you’d like to spend your well earned money on an all inclusive resort, I would look elsewhere.

Vi er netop kommet hjem fra en fantastisk uge på Mitsis Faliraki.
Fantastisk service, utrolig lækker mad og drikke, og sublim lokation! De varmeste anbefalinger herfra!