Mitsis Hotels Arvostelua 

The hotel in Canvas by Mitsis in Belvedere is the worst hotel I’ve ever been. It looks nothing like in the picture, the hotel is very outdated and rundown. The food is very basic and when something runs out, they don’t replenish it. The only positive I can say about it that the staff are very nice.

we stayed at the mitsis rhodes village in greece
we had a lovely hoilday
mr arlan and his wife made our stay extra special
always smiled and made us feel welcomed
we travlled with my 2 year old granddauhgter and was taken good care

1067euro for 40hrs per week work in the Heraklion hotel, ONE OF THE WORST EMPLOYERS EVER! i am moving outside of Greece and i will never choose this hotel, the owner owns 28 hotels and still cant pay a decent salary!!! Wish the worst!

Habitué du Mitsis Summer Palace de Kos en Grèce, où j’avais déjà séjourné à deux reprises, je repars cette année avec une réelle déception.

Les points positifs existent. Le cadre est magnifique, avec une vue mer exceptionnelle et une superbe piscine à débordement. La literie est confortable, l’hôtel est propre, la qualité des produits est excellente, et le personnel reste globalement agréable malgré un manque évident de formation. Une mention particulière à Sotiria et Elena dont le professionnalisme, l’efficacité et la qualité de service ont réellement fait la différence.

Malheureusement, ces qualités sont largement ternies par une organisation générale très insuffisante.

Dès mon arrivée, j’ai subi plusieurs matinées sans eau, ce qui rendait les gestes les plus simples particulièrement compliqués. Impossible, par exemple, de me doucher après le sport avant le petit-déjeuner, ou même de gérer normalement les besoins du quotidien, ce qui est particulièrement gênant dans un hôtel de cette catégorie.

Deux soirs de suite, l’alarme incendie s’est déclenchée à plusieurs reprises sans réelle explication, ce qui reste préoccupant.

Dans les chambres, plusieurs dysfonctionnements se sont ajoutés. Minibar vide à l’arrivée dans l’une des chambres (absence d’eau potable) pour la première nuit, douche défectueuse, sèche-cheveux hors service dans la chambre 138, équipements vieillissants...Je remercie Sunweb pour sa réactivité après ma réclamation à mi-séjour, qui a permis certaines améliorations.

Le principal problème reste cependant l’organisation des repas servis à table, le midi comme le soir, dans le restaurant principal. Coordination très défaillante, commandes oubliées ou erronées, plats froids, attentes excessives et service souvent ingérable.

C’est particulièrement regrettable car la qualité des produits mérite mieux. Un buffet plus simple et pratique le midi serait probablement bien plus adapté, tandis qu’un service du soir plus resserré, avec quelques plats mieux maîtrisés et plus raffinés, permettrait réellement de valoriser le potentiel culinaire de l’établissement.

Même constat pour les cocktails. Attente excessive, erreurs fréquentes, et à deux reprises, des cocktails alcoolisés ont été servis à la place de boissons sans alcool, ce qui reste inquiétant.

En résumé : un hôtel avec un cadre exceptionnel, un fort potentiel et une excellente base, mais dont l’expérience est aujourd’hui trop pénalisée par de nombreux dysfonctionnements organisationnels.

C’est d’autant plus regrettable qu’avec une gestion mieux structurée, le Mitsis Summer Palace pourrait réellement être à la hauteur de son standing.

This was our second visit to Mitsis Messongi Beach and we were not disappointed. The hotel is clean and good value for money.
Irini checked us in on reception and was a source of information throughout our visit.
We had a beach front bungalow which was within 25m of the beach bar. The noise level was perfect as Georgia, Alessandro and Achilles ensured the music was not too loud. They and the lady preparing the food took time with everyone and made each day enjoyable. The bar is open 10-00- 18.00hrs daily and before and after that the sound of the beach is very relaxing.
In the main restaurant we were greeted like old friends by Panagiotis (Sous Maitre), Efitichia and Agis. Just watching and talking to them made you feel welcomed and part of a family. My 90 year old mother was admitted to hospital in the UK whilst we were there and their concern and attention was much appreciated
All of the staff mentioned are an absolute credit to the chain.
Our only gripe is noise from the pergola bar and the behaviour of other guests at night, but that was dealt with swiftly and quietly by the hotel.
Thank you for an amazing stay

Wij zijn in Mitsis Rinela Beach Resort & Spa in Kreta geweest.

Dit was een geweldige ervaring. We hadden eerst een kamer voor minder invalide gekregen maar toen we dit aangeven bij de receptie kregen we de volgende dag een update van kamer. Dit was heel fijn omdat we hier niet om gevraagd hadden,
Het hotel was zeer verzorgd. Elke dag had je iets anders aan het buffet om te eten. Als je aan het zwembad lag kwam er zelfs iemand langs voor je drinken te brengen. Ik voelde mij zeer vereerd.
Ook had je elke avond iets te doen. Ofwel waren er shows ofwel een live muziek band in de lobbybar.

Onze ervaring was geweldig en zouden zeker nog terug gaan.

In September I experienced a fall on the main stairway with no safety hand rail at Mitsis Alila in Rhodes Greece.
I sustained 2 fractured fingers and a broken hand and am currently receiving constant hospital treatment.
MItsis ignored my first attempt to contact them on my return to the UK.Upon the 2nd attempt they conveyed concern for my injuries and offered 50% off a further holiday which I refused.
They stressed on my response to their offer they complied with Greek safety rules.Apparently a main stairway with no safety applied is okay according to MItsis management.
I have tried to correspond further with MItsis but now they ignore my emails.
I would strongly advise any people visiting MItsis Hotels to take care on the marble stairways as any claim for potential negligence will be probably ignored.
I have nothing but praise for the MItsis staff but don’t expect much communication after an accidental issue if you book through a foreign booking agency.

The photos make this look stunning, but don't be fooled. It looked fabulous so we paid twice what other hotels were charging & it is a rip off!!
Whilst the rooms were nice, the food is AWFUL!!
They advertise al-a carte restaurants, but getting into them is impossible. When I complained to the agent I was told I should have booked them weeks in advance - but I was not told, nor did I expected to have to do that...
The all-inclusive deal is not so good when it takes FORVER to get a drink - you have to wait for staff who take ages to get to you to take the order, and then ashes to bring the drink to you.
Worst of all- I paid for an upgrade for a sea-view beach bungalow but endediup in basic room, one row furthest back from the beach- but apparently, because I could see the sea, it was classed a beach bungalow - even though my room was in a normal block of hotel rooms and I was own the 2nd floor. There are NO bungalows!! & they fail to tell you that there is a main road between the hotel and the beach. The beach looks nice in the photos, but it is very rocky and you can't get into the sea easily to have a leisurely swim,
Overall, a bad deal and not worth the money. AVOID!!

Urlaub im Mitsis Faliraki Rhodos
10.10.2025 bis 23.10.2025

Wir sind zum fünften Mal hier und möchten ein paar Sachen erzählen und Bereiche besonders erwähnen.
Ein wunderschönes Hotel, das sehr ansprechend aussieht wenn Man ankommt.

Ein ganz toller Service ist, dass deine Koffer vom Personal ( z.B. der Page Nicos und sein Kollege) auf das Zimmer gebracht werden.

Hat mein ein Anliegen oder ein Problem, kann man sich jederzeit an das Rezeption Team oder direkt bei der Louisa Gunther Assistant Front Office wenden.
Eine große Hilfe für deutsche Urlauber ist, dass Louisa Gunther auch deutschsprachig zur Seite steht
Jetzt zu den einzelnen Bereichen.
Main Dining-Room

Nach dem Eingang im Essenbereich wird man immer IMMER herzlichst empfangen. Die Gerichte werden sehr einladend präsentiert und im ausreichenden Maße vorhanden . Bei jedem Themen Abend gibt es nicht nur die Spezialitäten , sondern auch weitere Mahlzeiten für jeden Geschmack.

Alle Mitarbeiter sind uns positiv aufgefallen durch ihre Herzlichkeit und Engagement. Ganz besonders sind uns diese Mitarbeiter aufgefallen: Captain Nevila, Inci, Eduard, Maria, Katerina, Salomi, Manolis, Serafia, Katerina, Kiriaki

Bars allgemein

Hier gibt es folgende Möglichkeiten.
Lobby Bar, Poolbar, Strandbar

An der Lobby und Poolbar bekommt ihr nicht nur einheimische Getränke Spezialitäten, sondern auch Internationale Alkoholische Getränke sowie auch verschieden Cocktails. An jeder Bar kann man sich durch ein QR Code die jeweilige Getränke Karte herunterladen, was es für die meisten leichter macht. Natürlich gibt es auch eine Getränke Karte, wenn diese bevorzugt wird.
An der Strandbar unterscheidet sich ein wenig die Getränkeauswahl.

Ein ganz toller Service ist, dass man am Strand wo auch die Liegen kostenlos zu Verfügung gestellt werden, zusätzlich noch von zwei Mitarbeitern der Strandbar bedient wird. Besonders hervorheben möchte ich Michalis. Sehr freundlich, engagiert und leistet tolle Arbeit. Natürlich auch dein Kollege Nicos .
Für uns war das eine super tolle ausreichende Anzahl an angebotenen Getränken.

Wir möchten uns an folgende Mitarbeiter, die sehr positiv aufgefallen sind, bedanken.
Gentiana, Yulia, Yannik, Alina und Olga.
Ganz toll ist das es fast den ganzen Tag Süßspeisen wie Kuchen, Eis und Crepes gibt.

Dort ist Ruby eine ganz tolle und hilfsbereite Mitarbeiterin die mit Herzblut alles in ihrem Bereich zubereitet.

A la Carte Restaurant
Das Beste am Hotel ist das A la Carte Konzept.

Es gibt 6 tolle A la Carte Restaurants, die in verschiedenen Themenbereichen aufgeteilt sind.
Ellinadiko, TeXMex, Brunch TeX, Italian, Pan-Asian, Pita Burger und Champagne - Whine and Sushi.
Das Essen hier wird nicht nur von den Köchen Kreativ hergerichtet, sondern es ist auch ein Gaumen Schmaus für uns.
Hier sind uns besonders die Mitarbeiter der A la Carte Restaurant aufgefallen.

Herr Gkitsis, Matilda, Giorgious, Metthew, Anna, Aggelos, Dimitris, Daniela
Ganz toll ist, dass jedes Jahr die Speisekarte überarbeitet und verbessert werden.

House Keeping
Unser Zimmer 274. Jeden Tag gab es grundsätzlich frische Handtücher und am Abend wurden diese nochmals getauscht.
Auch die vorhandene Zimmerbar mit Bier, Wein, Wasser, Sprite, Fanta und Cola wurden jeden Tag neu aufgefüllt.
Für ihre qualifizierte Arbeit möchten wir uns herzlichst bei Lume, Zeta und Tefta bedanken.

Show Acts
Jeden Abend gibt es eine tolle Show, die sich jede Woche wiederholt.
Für uns war es am Sonntag Pedro Santana mit seinen ausgezeichneten Tänzerinnen im Latino Style.
Auch die Encore Rock Band ist sehr ansprechend und machen richtig gute Musik.

Wir können das 5 Sterne Hotel nur wärmstens für jedermann empfehlen. Das Rund um Paket ist in allen Bereichen top ausgestattet.

Wir einer mal hier war, wird die hohe Qualität des Hotels Mitsis Faliraki schätzen.

Auch der neue Bereich für Fitness und Wellness wurde neu gebaut und steht zu Verfügung.

Die Anwendungen im Wellness Bereich sind kostenpflichtig.
Neu auch der indoor Fitness Bereich, den kostenlos nutzen kann.
Die Fitness Geräte, sind auf dem neusten Stand.
Zusätzlich gibt es ein Tennis, und Padelplatz, sowie eine Kletterwand.

We stayed at the Mitsis Selection Blue Domes in Kos.

Food and Drink very repetitive with a choice every night of Chicken, Fish or Pork cooked the same way. Food left not covered with many flys and birds in the restaurant. Not impressed by the restaurants, only the South American which was good.

I had food poisoning with Sickness and Diarrhoea which I notice from other reviews is quite common. My husband wanted me to see the onsite Doctor but the thought of having to stay in the hotel longer than a week I refused.

Staff were rude at reception with no time to help and had no patience with the customer's, however, the cleaning staff were polite and helpful.

I feel for a 5* hotel and the prices they charge this is not worth the money paid and I will not be going back to the Mitsis Brand of hotels - very disappointing.

This is our second trip to Blue Domes in Kos , I can honestly say it’s been absolutely terrible stay for us. On arrival to our room we went straight to the mini bar with only had a few tins of fizzy drinks in , we had no water no tea bags no sugar, the next day after a day by the pool we went to use all the lovely shower gels supplied by the hotel to discover we had none, we sent multiple emails to reception asking for shower essentials and were promised they will be in your room today!!! NOTHING ever arrived, we ended up being given shower gels from other guests, then to top of an already unpleasant holiday one of us picked up norovirus which apparently was rife in the hotel . Staff seemed stressed out and rude , the cleaners are lovely and hard working, sadly we won’t return to this hotel again it’s been truly eye opening.

It is impossible to make a reservation at restaurants, even the guides at the hotel say that it is impossible to make a reservation.
The staff are angry when you try to order a soft drink that you have already paid for through all inclusive at the hotel.
The only restaurant that works is the Solvaki restaurant, here you don't have to reserve a place either.

The pool area is badly stained as every second grate around the pool is cracked, there was one who fell through and injured his foot and leg.

All in all a very bad experience, in fact the worst holiday experience we have ever had.
was zero stars an option had they got it.

My boyfriend and I stayed at Mitsis Rinela and were really disappointed. The room didn't match the description, the staff were unhelpful, and the overall experience was far from the luxury promised. Definitely not worth the price.

We stayed at Mitsis summer Palace for 5 nights. And after paying near £3000 for 2 of us (plunge pool in room) we have come back so disappointed, would never go back or recommend.
The plunge pool in its self was ok but looked different to what was advertised.
The rooms were nice.
The guys who restock your mini bar walked in everyday and ignored the DO NOT DISTURB sign.
Food was average as best.. this includes the restaurants. Drink choice was terrible. Could only bottled water at reception!!
The evening was lacking all together. It claims you can go to any bar but you aren’t made to feel welcome, so you end up in reception bar which just feels tacky in its self.
The gym needs some serious TLC .. I didn’t even bother going.. excepted so much more from a 5* hotel.
The staff are rude & you feel like they are laughing / talking about you when you ask for something.
We were not asked by the staff when checking out if we enjoyed our stay or anything along those lines.

We stayed at Mitsis Selection Blue Domes as a family with two children, expecting a relaxing and enjoyable holiday. Unfortunately, what we experienced was the exact opposite. From beginning to end, our stay was marked by frustration, discomfort, and a complete lack of service quality. For the price we paid, the experience was absolutely unacceptable.

1. Rooms and Hygiene Issues
From the very first day, we noticed a strong sewage smell around the rooms. It was so disturbing that we requested to change our room. However, what should have been a simple solution turned into a days-long ordeal. Instead of helping us quickly, the staff made it difficult, showing no real concern for our wellbeing. This smell persisted throughout the hotel grounds, making it impossible to enjoy even the most basic comfort.

On top of this, the minibar staff twice entered our room without permission despite a clear “Do Not Disturb” sign on the door. No apologies were given. For a hotel claiming to be 5 stars, such disregard for guest privacy is shocking.

2. Service and Staff Attitude
The reception and guest relations staff were consistently unfriendly and unhelpful. Instead of showing hospitality, they acted as though guests were a burden. Politeness, problem-solving, or even basic courtesy seemed entirely absent. At times, their attitude could only be described as rude.

3. Food and Restaurants
The main restaurant was one of the greatest disappointments. The food options were very limited for a supposed luxury resort, and worse still, most dishes were tasteless or excessively salty. Variety, quality, and freshness were nowhere near what a 5-star property should provide.

Adding to the unpleasantness, an older man stands at the entrance of the main restaurant, walking around as though he were the hotel director. In reality, he behaves more like an authoritarian school principal—constantly watching, speaking rudely, and making guests feel uncomfortable rather than welcomed.

The à la carte restaurants were no better. Although the hotel promotes them as an attractive feature, reservations were nearly impossible—always “fully booked.” On the rare chance you might get in, the food is far from exceptional and certainly not worth the effort.

4. Health and Safety Concerns
After dining at the hotel, we became ill with food poisoning and diarrhea. When we informed the reception, their response was dismissive: “No one else has complained.” No support, no medical guidance, and no concern whatsoever were offered. What makes this worse is that the hotel shop openly sells diarrhea medicine as though it were a regular part of the holiday experience—strongly suggesting this is a recurring issue for many guests.

5. Cleanliness of Common Areas
Due to understaffing, cleanliness across the hotel suffers. Around the pools and the beach, trash accumulates and is left unattended for long periods. This gives the entire property a neglected and unhygienic feel.

6. Positives (but far too few)
The only redeeming aspects of the stay were the clean sea, the fish swimming in the water, and the kind couple preparing souvlaki at the beach. These small highlights, however, are nowhere near enough to outweigh the long list of issues that ruined our holiday.

Final Thoughts
We are usually easygoing travellers who appreciate even small efforts to make a holiday pleasant. However, at Mitsis Selection Blue Domes, we felt ignored, disrespected, and let down at every turn. Complaints were brushed aside, service was unprofessional, and the environment was stressful rather than relaxing.

This is not a 5-star hotel. It is not worth the price, the stress, or the risk to your health. For families—especially those with children—this place is the opposite of what a holiday should be.

We strongly advise against staying here.

The resort, from the outside, looks beautiful very clean, well-kept, and aesthetically pleasing. Most of the staff were nice, kind, and helpful, which made the stay feel more welcoming. However, a few staff members came across as rude and lacking empathy, which was disappointing.

The beach area was one of the biggest letdowns. Online, it looks much better than in reality. The sun-beds were very old and damaged, just like the umbrellas clearly in need of full replacement. This gave more of a budget-hotel feeling rather than a 5-star experience.

We stayed in a bungalow on the ground floor with a “garden and sea view.” In reality, while there is a garden, the sea cannot be seen because of the trees in front, and the beach is actually across the way. On top of that, the bungalow was full of ants, even in the bathroom and, unfortunately, on the bed. The furniture was very old, peeling, and outdated. No smart TV, and nothing available in English just German channels.

Food-wise, room service was nice, and the à la carte restaurants (especially the Greek one) were tasty and a much better experience. That said, it was very hard to book them as they were almost always fully reserved. The main restaurant was underwhelming: limited choices, food that felt more like canteen-style, and even the bread was not fresh.

Overall, while the exterior of the resort is lovely and there are some nice touches, the reality doesn’t live up to its 5-star label. Considering the price, it simply doesn’t deliver the standard you would expect from a luxury hotel.

Hôtel cretan village 4 * qui n'en ai pas plutôt un3* moins
un hôtel vétuste personnel du bar panorama pas énergique et superviseur pas aimable
Cet hôtel est à fuir très déçu car client du groupe mitsis il n'est pas à la hauteur des autres 4*

Mitsis Messonghi Beach What to start with ? So check in very quick, people at reception very friendly & helpfull- they sort out your every single matter. If u looking for quiet holiday- choose another hotel- there is a lot of going On. Food- amazing- plenty to choose from, I wish I could try every single dish. U can eat 24/7, plenty restaurants & bars. Spa experience: Do I like it ? No !! I love it 🥰🥰🥰 especially Eleonora- highly recommended her 😍😍😍She is amazing 😍😍😍if you are not sure What to choose ( they have plenty options), there is Marianna- which one gonna expleind you every single thing- very clever Girl. Cant wait to come back next year

Mitsis Messonghi Beach Hotel – 3/5

Check-in was quick, and food was offered on arrival at midnight, though the night buffet was unappetising and seemed like leftovers.

We stayed in a family bungalow, which was spacious but dated. There was a strong sewage smell outside, and dirty plates were left at the door our entire stay. Towels were changed daily but felt worn. The beds weren't what we requested, and this wasn’t resolved until day three. Bathrooms weren’t properly cleaned.

Food at the main restaurant was decent but very repetitive. The poolside pizza and pasta bars were great, though queues were long. The bars offered only five drink options and also had long waits.

The pool areas were clean, and the many pools were a highlight. However, it was difficult to get sunbeds due to people reserving them all day.

Entertainment was enjoyable, and the kids’ arcade, car rentals, and play park were great additions. However, our anniversary booking via the app was mishandled, and we received the wrong celebration package.

Overall, the hotel needs updating and service improvements. It's not up to the standard of other Mitsis hotels we've stayed at.

Also je twijfelt over het boeken vandit hotel, do het dan vooral niet! Personeel is onaardig en onbehulpzaam, vanaf het moment van inchecken tot uitchecken is iedereen chagrijnig l, helpen ze je niet en zoiets als klantvriendelijkheid bestaat binnen dit hotel niet.

Het krijgen van een antwoord op elke simpele of moeilijke vraag is moeilijker dan een kruisverhoor. Je wordt ofwel doelloos aangestaard of krijgt het antwoord weet ik niet. Als je vriendelijkheid of behulpzaamheid van de medewerkers verwacht zou ik het elders bij een ander hotel zoeken, in dit hotel hebben ze daar nog niet van gehoord. Muv: Jannice de agua gym docent, Yodi de buggybestuurder en het meisje met krullen aan de poolbar. Die drie zijn de enige goede medewerkers.

Daarnaast zijn ze overal understaffed en zijn er altijd lange rijen. Vaak houdt het personeel een praatje met elkaar ipv jou te helpen. Het hotel is zeker geen 5 sterren waard.

Het concept kruisbesmetting is dit hotel onbekend. Alles (vlees, vis, groenten) wordt op dezelfde bakplaat gebakken. Op mijn braag of de pasta vegetarisch is kreeg ik letterlijk het antwoord; “ja, het is vegetarisch er zit alleen bacon in”. Het buffet is elke dag min of meer hetzelfde. De salades en gesneden fruit zijn niet vers.