Mayfairparking Arvostelua 

Booked a drop-off at 07:00. Telephoned at 06:38 as per instruction 30 mins prior to our arrival so our arrival time should have been 07:08. We were a little early at 06:50 but were prepared to wait a short time. We phoned at 07:16 to find out where the driver was and were met with an aggressive individual who shouted at me down the phone saying "I told you it was 30 minutes". I phoned again at 07:29 and was told driver was on his way. The driver phoned me at 07:34 telling me to leave the paid car park ticket and keys in the car and he would text me the reference number when he collected the car. YOU MUST BE JOKING. Driver eventually arrived at 07:57. Cost me £14:50 for the car park ticket. DONT USE THESE IDIOTS

We left our new BMW 2025 2 series, collected 2 days before our holiday, at LHR collected by Mayfair Parking. Returned from 2 week holiday and there was a scratch on the passenger side rear bumper. Driver said there would be no problem and he would email me the address to send details. The email did not come, I had to chase Mayfair a couple a times, with stronger language, before the email address was sent. We sent pictures of the damage. They then wanted pictures of our car when we dropped off, which they already had. They said there would be a £750 excess that we would have to pay for any damage. I requested a copy of the agreement we signed, as a third party, agreeing to pay any excess on their business liability insurance for any damage they cause to our vehicle. We did not and have not signed any such agreement. Two weeks later I am still waiting for a copy of this insurance policy. If no joy I will report to the Insurance Ombudsman to progress this matter. I would not recommend using.

I waited for over an hour to collect my car after calling for my car to be dropped off, having collecting my luggage. Appalling. I’d rate it zero stars if that were an option.

At the time of writing this review I have currently been waiting 1.5 hours for my car and it’s still not here. My car app shows my car is locked and stationary in a football ground in feltham, yet the people on the phone still keep lying to me telling me it’s 10 minutes away, 10 minutes away, stuck in traffic, road closure, police accident. The excuses are ridiculous… I have two small children my flight landed at 7pm it’s now 9.20pm AND I STILL DONT HAVE MY CAR, they are now NOT ANSWERING the phone, I have no idea what condition my car is in either and have no faith in knowing when it’s coming. Kids are crying, husbands going nuts… DO NOT USE THIS COMPANY

No problem dropping off and the car was returned as requested. However the outside of the car was covered in bird excrement and the inside had obviously been "gone through". Cash kept in a change bag had been stolen and no one seems to care. Many phone calls ignored or simply disconnected and emails appear to be a waste of time. Unfortunately paid cheap and got cheap!

Sadly I cant give a zero
Firstly when you book it doesn't say anything about paying £7.50 each way to get out of the car park!
Car was returned back with three different marks on three doors, I took photos and spoke to the guy who dropped it off he told me to email them. After several emails basically you need to take photos on arrival something that they did but funnily enough don't keep images? And then there is a £750.00 excess on their policy. What can I say apart from DONT USE THIS COMPANY they are out to take your money and not look after your property, Spread the word please, and Go compare need to take them of there site.

When dropping my car off on 5.8.25, I initially went to the wrong part of the car park. I called the number provided and the gentleman I spoke to told me where to go which was not far and I arrived there about 5 minutes later. I was told that the driver should be there in 5-10 minutes.
I waited 20 minutes and there was no sign of the driver. I had called 30 minutes before arriving at the airport as requested.
When I called the number given back, I spoke to the same man and I asked him for an update. He said that it would be another 5-10 minutes. When I expressed my frustration, he was then very rude to me.
He said that it was my fault as I had gone to the wrong place and that I was lying about when I arrived at the airport and lying about how long I had been waiting. He also kept asking me when my flight was so that he could then tell me that I had plenty of time.
I was in a rush as my youngest son is autistic and it can take us longer to get through the airport.
I do not feel that I needed to justify any of this. It is unacceptable for someone to be so rude to a customer and call them a liar.
I would strongly recommend that anyone reading this review avoid this company as the customer service is appallingly bad.

WARNING DO NOT USE this company if you want your car back in one piece!
When my car was delivered back to me it was minus the driver's wing mirror. The attendant asked if the car had been left in this condition which I think they would have noticed at the time of collection as it would have been illegal for them to dive the car away. I was told to contact the office which I did immediately but received a very dismissive response and just told to send an email with photos. No surprise received no response and they do not take phone calls. The garage I took my car to confirmed that the way in which the mirror and casing had been removed looked like the expensive parts had been stolen, I will leave you to form your own conclusion. I now have an expensive repair bill to cover so a very costly car parking. USE THIS COMPANY AT YOUR PERIL!!!

Waited over an hour and a half for my car, at an hour I called and was told I hadn’t called them before (in an incredibly rude way) That really got my back up (I’d already been waiting an hour at this point) and sent them a screenshot of my calls to their number excepting a small acknowledgment of my previous calls, but nothing. In fairness I’d used them many times before and it was ok but will go elsewhere in future

We have used Mayfair in February, May, June and August but in June and August parking change was removed from the car. In June they took an old sweet tin with change in and in August they removed a tupperware box with change in hidden under an ice pack in a cold bag, an untidy search of storage areas had been carried out leaving stamps on the rear mats.

I'd give this 0 stars if I could. Do not use this company AT ALL COSTS!

My partner and I used them to park our van for 2 weeks. We turned up, they were no where to be seen (despite calling them 30 minutes before, as instructed).

We then had to wait a further 30 minutes for them to arrive, only to then be told we would have to pay for the car parking ticket (another £15 down the drain).

When picking the vehicle up, AGAIN they were late bringing us our vehicle.

On top of this, they also decided to drive the van in the ULEZ zone, a day before we were due to pick it up, thus incurring a ULEZ penalty of £90 that the company has now refused to accept liability before.

Honestly the worst company we've ever encountered and will certainly be taking legal action regarding the penalty notice.

Followed the instructions and called them about 45 minutes before reaching short stay parking to meet before flying (already had agreed time). They were over an hour late despite me making several calls questioning where they were. Arrived and I then had to pay the parking which was ridiculous due to waiting over an hour for them. This combined with an emotional 18 month old, made the waiting even worse. Dont use them!

Scam!
Be careful!

The returns procedure was really poor. They advise that the wait time is 20 mins and i waited 55!
No explanation or communication and when i spoke to the driver he said he had only come from Hatton Cross which by my calculations is approx 15mins by car!!

Disgusting, booked my car through booking .com. Ref. EZY-376081
Called Mayfair on their supplied number 07414612269
To confirm their drivers are insured to drive the cars, requested a copy of their insurance certificate. Was told by the rude individual that he does not need to supply anything. It is private. After contacting my existing own insurance company, they asked to know where the vehicle is being kept before they can confirm. Called Mayfair again and the same rude individual told me does not need to give that information it is private. Told me he is going to contact Ezybooking and cancel my booking. I contacted Ezybooking and they refuse to refund my money saying if I want to cancel it must be 48hrs before . Disgusting that Ezybooking are using service providers that operate in a shady dishonest way. READ MAYFAIRS REVIEWS , I wish I did.

Avoid at all cost.
On 3rd August, I booked valet parking at Terminal 5 Heathrow with mayfair parking via Compare parking. Booking reference number: CPP-098286 This was my first experience to book with them. They were due too meet me at 10:30 am. As per their booking T&C I Called them at 10:00 am and told them I will be there by 10:30. When I got there, I didn't find anyone from Mayfair parking. I asked around and was told they do not have a desk at the terminal. I gave them a grace period of 10 minutes and called them at 10:40 am, they said, they'll be here soon. At 10:45am I called them again, but no one replied. I tried again at 10:50 the man who picked up my call shouted at me and said stop calling me.
I was shaken by his behaviour. Instead of apologising he was shouting on phone. It was so unprofessional.At 11:am I approached another parking service and booked my parking through them. As it was so last minute I had to pay a huge sum.
The staff at Mayfair parking is rude and unprofessional. I will not trust them with my car. I will never ever book with them again.
I am disgusted by their behaviour

Misleading information during booking. There’s no Parking charges for drop and pick up under MORE INFORMATION. After dropping the car, I was called at check in counter to come and pay for the ticket. When I complained about lack of clarity during booking, I was told it is inside Terms and conditions! It should be written inside more information for clarity Not hidden in T&C.

Would not use a second time
Simply left car (brand new electric vehicle) On return from holiday, 'collection' - never mind meet and greet - meant keys left under wheel arch - no sign of a company driver and nobody from Mayfair advising they had done this
Just got 'lucky' that a Meet & Greet driver from another company spotted us looking for OUR driver who told us that Mayfair Parking often did this!!
To add insult to injury we were further charged extra to exit the car park as over allotted time.......
Dreadful company

I have used this company twice in the past without any issues. However, my experience this year was profoundly disappointing, and I strongly advise against using their services.

Upon returning the vehicle, I was hurried to pay the ticket immediately, without being informed that I should also take photographs of the car. The only individual who documented the vehicle’s condition was the company’s driver, which later proved to be a critical factor. When collecting the car, there was no staff present, and the keys to a £20,000 Infiniti Coupe had been left atop the tire—an astonishing and deeply unprofessional approach. Additionally, the vehicle had a scratch on the bonnet, yet, due to the absence of my own photographs and the company’s refusal to share theirs, the issue remained unresolved, and I was blocked from further discussion. So I have to pay bill for not my fault?!

Furthermore, the car was handed over in a completely unclean state, both internally and externally. The overall lack of professionalism and disregard for basic customer service was unacceptable. I cannot recommend this company and urge others to seek alternative providers.

I dont know where to start, but to tell you never ever ever use meet and greet parking. They are the worst, they wont let you know you have to pay the entry and exit fee.

Their drivers are thieves emptied all the change i have left and lastly they put a dent on my car. I tried to claim and theyre telling me they wont pay anything.

Please dont use this car park service. You are better off elsewhere!! Scammer!!