Mayfairparking Arvostelua 

Wouldn't recommend. Seat back hanging off in a 2018 BMW X5. How??? How is my rear passenger seat being touched in anyway during a single person valet service.

Dashcam unplugged. Something doesnt sit right with a professional driver that needs to hide their driving. Hiding behind company "security" policies. Park my car. Don't tamper with my property. Such a policy should be in bold upon payment.

Check your mileage on drop-off.

Do not use! We phones 30 mins before arrival and were told you will be half an hour earlier than you said. We thought ok no worries. On landing back we called after clearing security and were told we will be with you within 30 mins. It took 35 and we were left standing for 25 mins, I would not call that meet and greet! Strange that our arrival time we booked was 1930 and we were on the dot but it doesnt work both ways. Book one that has an actual desk at the level and check the reviews before booking, these guys are cowboys

Avoid them .... They are horrible, not professional and charge you the parking tickets without mentioning...

I booked through a comparison website and didn't notice that the return date had flipped to an incorrect date until i arrived back at Heathrow.
A very rude member of staff at Mayfair then said to get my car back i had to pay £50 charge which is ridiculous as i'd already paid well over the rate for the number of days my car was actually held for. I can't find any Tcs and Cs on their website at all and also as i booked through a comparison website the Tcs and Cs i saw prior to booking were completely different and never mention a £50 charge. Think they are a scam company! AVOID!

AVOID TERRIBLE SERVICE FALSE PRICING
Really bad service. Took them 1 hour to deliver the car once I called to tell them that I had my luggage.
On confirmation they said further pick up charges were £6 which turned out to be £8.

Cheaper than some others but terrible service and a company that lies!

Late meeting us, greeted with no apology, just a rude and abusive driver. I rebooked with another company on the day. Do not trust this company! I returned to find that they had scratched my Car. Warning - Do Not Use!!

DO NOT USE MAYFAIR PARKING Disgusting.
My car was abandoned on the side of the road. I have evidence of this. When I contacted Mayfair they denied this and refused to engage in any conversation.
When my car was returned it was in a shocking state.
DO NOT USE MAYFAIR PARKING

My car was returned with a badly curbed alloy and my parking-coin pot emptied! So much for trustworthy and professional service. When told to communicate with the boss there was complete radio silence. I would warn against using Mayfair, there are better alternatives.

Outrageously bad. Not only were they an hour late but my car had been EGGED! Like 4 times! Who knows where they were parking it but it is clearly unsafe. Do not trust your car with them. AVOID AT ALL COSTS.

Had to use this company as official Heathrow parking was all booked. Firstly they were late for pick up. Secondly, they moved our vehicle numerous times during stay which resulted in 0 MILES at the end. We have Tesla so we could monitor all the movements. At the end we had to take taxi to come collect the vehicle from some weird farm looking place next to recovery place. Car was dirty and key left somewhere behind the tyre!!! Also noticed scratch on the rear left next to tyre, I WOULD WANT TO SEE IF THESE DRIVERS EVEN GOT THE LICENSE!!! We booked through comparetheparking and I’m pretty sure reviews there are FAKE!!! Also you don’t even know the name of actual company when you book, as otherwise I would see trustpilot reviews firsthand

On the return of our vehicle we noticed the dashcam had been unplugged and turned to face straight up (why?), at least £25 in notes and change were missing from the central storage console as was a pair of sunglasses and at least £30 worth of fuel had been used.
Unfortunately I had already left the airport when we noticed this. I called straight away and was advised to email my complaint. 4 times now and zero response. Shocking service, all you need after returning from a relaxing holiday.

What a dreadful Company - waiting and still waiting for our car to be brought to us sofar 90 mins late - we keep calling and get nowhere - on our drop off they keep us waiting over an hour to pick the car up!!! We were not the only people waiting either - calling them unprofessional doesn’t even cover it!! BEWARE THEY ARE DREADFUL

DO NOT USE- They stole our car, said we hadn’t booked with them, then said it was in a closed compound. Police have reported it as stolen now. Avoid at all cost. This was from Heathrow Terminal 4 Level 2 short stay. Do not be fooled into thinking it’s a safe company because you drop off at Heathrow. Absolutely heartbroken.

I was advised to use Mayfair parking for meet and greet service at Heathrow Terminal 5. When my car was returned someone had gone through the centre console and stolen all of the pound coins (£15). When I rang them, they didnt want to know about it. Avoid at all costs.

I had an absolutely appalling experience with Mayfair Parking Heathrow Meet and Greet.
From start to finish, the service was rude, unprofessional, and completely unconsiderate.

I was genuinely shocked at how I was spoken to on the phone. Instead of offering assistance, I was shouted at and spoken down to in a way that felt both aggressive and dismissive. It was not only disrespectful but came across as blatantly sexist in tone, as though my questions and requests were an inconvenience simply because I was asking them.

We politely asked if it would be possible to collect our car just 10 minutes earlier than the stated arrival time. Ten minutes. Rather than attempting to help or even responding with basic courtesy, they were completely inflexible and unwilling to accommodate us in any way. There was no attempt at understanding, no customer care, just hostility.

For a service that markets itself as “meet and greet,” the attitude could not have been further from welcoming. Customer service should involve professionalism and basic respect, neither of which were present here.

I would strongly advise others to think twice before using this company. There are far better, more respectful services available at Heathrow!

DO NOT BOOK WITH THEM.
Extremely RUDE, SEXIST AND APPALLING ‘SERVICE’.

Inflexible, rude and extremely poor customer service. We got our bags slightly earlier than expected and called 40 mins before our pick up time for the guy to then shout at us on the phone. We were told the car would be there at our booked time but ended up waiting an extra 25 minutes.

No acknowledgement or apology out of courtesy. Do not recommend and won't be using again.

27 extra miles unauthorised. No response to my complaint.

Booked wrong terminal and charged £80 to change. Had to return early as my dad is seriously ill in hospital and rude person on phone told me an hour wait and charged extra £50. Disgusting service . Avoid.

I left my car with Mayfair Parking at Heathrow for 14 days while I travelled. When I returned and drove home, I noticed my car had been used over 25 extra miles added that I did not authorise and there was also a new scratch on the left side of my car.
I called to complain and instead of taking my concern seriously, the staff member laughed at me and then ended the call. That level of customer service is shocking and completely unprofessional.
I trusted this company with my vehicle and came back to damage and unexplained mileage, with no accountability. If you care about your car and expect honest service, I would strongly advise you to think twice before using this company.