LN-CC Arvostelua 

Love their curated collection. When the package comes, it feels like a gift of shopping at a physical boutique. So neat and luxurious.

Easy to shop, quick shipping, very happy with how it all went. Thanks !

soyez plus attentifs a vos mails

Great selection, quick dispatch and delivery - plus they're an independent boutique, and we have to support them whenever we can!

Item was exactly what I wanted and delivered quickly.

An item in the online store was supposedly available for purchase so it was ordered (at a nice discount). The order though was never shipped and cancelled after 14 days (!) following multiple inquiries finally indicating it was out of stock. It was supposed to be a Christmas gift so after all a great disappointment

2 months later the item was still available online (still discounted) so I ordered it again, order got cancelled 3 days later indicating out of stock.

One month later, same story though the cancellation took a few days more.

The 2 weeks ago, same story again.

Checking the site today still shows the item, at its original price…

It all seems sketchy and customer care is horrible so I would not advise anyone to use this site.

I am currently left without my item and without a refund of 2,800 EUR.

Order LN-EU-01659624

This item was a one-off piece, and after my return it was even listed for sale again by LN-CC.

Very disappointing experience with LN-CC.

I returned an item and initially made a mistake by sending the wrong product. However, this was corrected immediately. After the incorrect item was sent back to me (tracking number: 1Z02W93E9199356048, delivered on 18 February), I immediately returned the correct original item, which was delivered to LN-CC on 19 February (tracking number: 1Z02W93E0492998156).

Despite this, LN-CC has refused both a refund and the return of my item. This means I am left with neither my money nor my property.

I have still not received any refund since 19 February.

I also had to wait several weeks for their “investigation,” only to receive a final decision without any clear explanation of the alleged discrepancy.

I even offered to cover the return shipping cost and provide a return label so the correct item could be sent back to me, but this has not been addressed. Keeping both the item and the payment is not acceptable.

Additionally, I was asked to provide a photo of my ID, and it was implied that my case would not be reviewed otherwise. I find this concerning and question whether this is appropriate

If this issue is not resolved properly, I will make sure to document and share this experience in detail in my reviews

Fast shipping, as described & no hidden fees. Highly recommend.

Great Price and and great service. The order arrived vert fast. Great experience overall.

I would stay away from this webshop. I’m sure they also get it right, but if they get it wrong, you’re royally screwed.

- Got delivered a completely different item than I ordered.
- They used a transporter that doesn’t even have drop off points in Amsterdam, so it was a complete pain to even get the package back to Italy.
- Upon return my package has been laying there for over six weeks.
- They guy from the chat help kept waving me off.
- After the third time I reached out, they finally refunded me, however…
- They refunded me €10’s too little. Apparently part of their return service, but completely uncalled for, because they were the ones sending me the wrong item in the first place.
- Mean while, the item I wanted to buy is now sold out everywhere.

I would stay away. It’s not worth the hassle when it goes wrong. You gotta have better options/ alternatives than this.

It seems like owners of this business are involved in fraudulent activity.I encourage every customer who experienced problems with refunds cancelled transactions money issues to report them to competitions and market authority.Last month I bought jacket that was listed at 700£.My order was cancelled.I had to ask for refund money not refunded item relisted for 1700£ I was told it was out of stock.But it was not.Manager offered good will gesture 50% on the jacket in exchange of negative review being removed.I agreed.Jacket arrived but was of significantly lower quality than expected which is a concern I returned it.Refund took time but was refunded.On April 9th I placed order using 15% student discount order cancelled.No explanation why.Transaction was pending now it totally disappeared my bank does not see money at all anymore its not pending neither it's back into my balance.Francesco Musardo who is general manager does not respond anymore.Where is LNCC UK
Thu, 09 Apr 2026
- £1,436.50
Pending ??? Where is the money ????

Pricing changes are intransparent and abrupt. Customer service provides inconsistent and sometimes contradictory information but is overall responsive. The selection of items is excellent.

Returned the item.
LN-CC approved the refund.

The order (LN-EU-01632743) was placed back on 10 June 2025.
LN-CC says their website cannot process the refund.

Seven months later — nothing.
Customer service ignores messages.

This is not acceptable under EU consumer rights.
Think twice before shopping at LN-CC.

Purchased on 10/06/2025.
Order reference: LN-EU-01632692.

Returned the item.
Return approved.

LN-CC says it’s a technical problem.
That excuse doesn’t last 7 months.

Customer service doesn’t care.
No accountability. No refund.

This is not how a retailer respecting EU consumer protection rules should behave.
Be very cautious with LN-CC.

Great shirt beautifully packaged

TLDR; Don't bother ordering anything that could get damaged in transit.

I ordered an £85 Assouline hardback, bought as a Christmas gift. It arrived with a visibly crushed corner, damage that went through the shrink wrap. The shipping box contained no protective packaging at all, the book was loose inside with nothing but the order paperwork.

I contacted customer service with photos and requested either a partial refund or replacement, which was entirely reasonable given the circumstances. Every response redirected me to the standard returns process without actually addressing the damage. They never acknowledged that the (lack of) original packaging was what caused the damage, nor offered any guidance on how to return the item safely. Their process simply expected me to use the same inadequate packaging that caused the problem in the first place.

The only alternative offered was a 15% gift certificate, eventually updated to a 15% cash refund after pushing back, which still was not proportionate for an item that arrived damaged.

I eventually sought resolution through my bank, who agreed my request was reasonable and instructed me to return the item. I arranged collection with LN-CC, packaged it securely myself with my own protective packaging, and handed it to the courier, only for it to be sent back to me marked "Service Disruption Occurred."

The matter was ultimately resolved via my bank with a partial refund, not via LN-CC. For a luxury retailer, the poor packaging and the handling of a straightforward complaint both fell short.