LBC Express Arvostelua 

LBC is the most undependable shipping and delivery service I have ever used. Their deliveries are NEVER on time and their staff are generally rude and not helpful or friendly. THEY NEED SOME COMPETITION HERE TO TAKE THEIR BUSINESS

The worst courier that exists on this modern world. Stay away from this company to do you a favor to save your sanity. If there is a choice of -0 I will definitely rate them to the lowest.

Item was shipped on the 11th and they said delivery will be on 17th-18th but it's 21 already tomorrow and still no update hahaha LBC sucks tbh

No way of contacting couriers.

No way to track your parcel.

I had my document shipped using your courier. It said 4-5 business days. While I was glad that I received a message telling me that my parcel is arriving a day earlier than expected, I am now disappointed to have my document delayed.

I need this for my upcoming interview.

You guys suck and have no sense of urgency, when I specifically paid for it to be sent ASAP.

I'm looking at you, LBC San Jose, Nueva Ecija. Whichever branch handles the releasing of deliveries - because when I asked for it in their hub found in Waltermart, even they were unsure which one of the hub is responsible for this.

Customer care extremely worst. Hard to contact, even their email were customized that you cant email them because it will be blocked.

kaya ka nga nagpadeliver ng psa copy kasi busy ka, pero itong mga taong magdedeliver walang kagana gana magdeliver. for sure may allowance sila na pangload para kontakin o tawagan yung client . pero sa experience namin wala. kung willing kang madeliver ang shipment kung driver ka, dapat gagawin mo lahat para makontak mo yung client mo, pero yung mga driver nyo tamad. magugulat nalang kami na mali daw ang address hindi daw makita ang location namin. my god! bat di kayo tumawag sa client diba.. it took 2 weeks waiting for psa copy na nirequest namin. ganyan kabo** serbisyo . bulok.(@ LBC EXPRESS )

LBC sent a notification stating my package would be delivered on the previously scheduled delivery date. When they didn't show up, they published a blatant LIE and said they tried to deliver at 658pm on this day but no one was home. There were 4 people home the entire day and we have 360 degree security video that proved they didn't attempt to deliver. The next day we contacted customer service in Manila and the lady claimed she could not understand English. I put my Philippine wife on the phone and suddenly the lady could understand English. The refused our offer to send the video footage showing they didn't attempt to deliver, then promised she would call the local delivery and have it delivered that day. She was very rude and just hung up the phone without completing the call. Obviously the package did not arrive. We called again, talked to the same rude lady, who had no problem understanding English on this day and told us she never promised us it would be delivered and that she had no way to contact the local branch. We were lied to by her 3 times and once by the by the local branch. Now she claims she doesn't know when the package will be delivered, but maybe the next day. Keep in mind, I paid exclusively to have a guaranteed delivery 3 days ago. LBC is the worst, most irresponsible delivery company operating today and I will make it my personal goal to ensure everyone is aware of their terrible customer service and operations. They hire people with very low morals who will lie just so they don't have to do their job. Shame on their management.

I've been calling customer service for 3 days now and no one bother to answer my calls

The baddest company with waste service. Express more than 6 days then should pick it up in Daet. Unprofessional employed and company. Urgent Dokuments are expired because of this long transport for a A4 letter from Manila to Jose Panganiban 325 km. Helpdesc computer what is more stupied then employe.
Never again in my life.

Super duper poor customer service! manirado nalang mo! No one is responsive sa email. Nag request unta ko na expedite ako package kay need na nako sa bunyag sa akong anak. Dugay kaayo inyong process. 2 weeks na akong package yet wala pa nako nareceived na naa naman unta sya sa CDO. Imagine ni travel ko ug 17kilometers going sa inyong warehouse para e pick up nalang nako ky natanggong sainyong warehouse walay planong edeliver kay I was so eager to have that parcel kay pagkaugma bunyag na sa akong anak grabe pa gyud ka init ko kabaklay unya pag abot ddto muingon ramo ug guba inyong system??! dili ninyo ma trace akong package like wtf?! Nakahilak nalang kos kalagot nagbaklay pahighway like puryagaba kay mo. 1k pa kaayo akong nabayaran sa sf murag kapaspas ang delivery! Puryagaba!

This is the worst delivery service I have ever experienced. The rider tagged my shipment as RTO (Return to Origin) without contacting us at all. There was no call, no message, and no attempt to communicate with the recipient. It’s unbelievable and unprofessional that they marked it as RTO without any conversation attempt. Truly a disappointing and frustrating experience.

We have used LBC boxs for 20 years. The service in Kent was always very good. But now, over the last 2 years the service has become terrible. Failure to collect box's on time, failure to show up to collect, customer service is non existent and no communication. When collection agent does turn up, tries to push services you don't want on you. Gets upset when you refuse, so he can't earn any commission. Will not be using anymore have found another company.

Scheduled a pickup between 10am–2pm and was told I’d get a 30–60 minute heads-up call. Instead, the driver called saying he was 4 minutes away, which didn’t match what I was told. When I explained I was still 20 minutes out, he refused to wait and said I should have been available the entire time window. My package wasn’t picked up and now has to be rescheduled.

Very frustrating experience, poor communication, inconsistent information between staff, and no consideration for customers’ time. Expecting someone to be available for hours without proper notice is unreasonable. Customer service and coordination clearly need improvement.

LBC theives has stolen items 3 different shipments in a row (since President Duterte left office). We have been loyal customers for over 10 years. They will not take responsibility for their employees opening secured boxes and stealing the contents!! The pick up blames the warehouse, the warehouse blames it on the shipper and the delivery blames it on the warehouse. Each level of shipping state there is nothing they can do.We are demanding compensation but they continue to igore our requests.

hello to all, thankyou LBC for another safe delivery, all items arrived in great condition an iPad, iPencil, jbl speaker, Apple air pods and 2 pair of uGreen clip on ear buds i use the Lbc in Scarborough Sheppard and Brimley, great service there, i send to Tagum City in Davao, Pangasinan and Sarrat in Ilocos, i know i have been lucky over 30 years of Forex boxes and 10 years Lbc, best of luck to all well done Lbc

C'est quoi ce service pourri ? j'attend un courrier urgent je prend LBC le courrier est dans le centre depuis 5 jours papier important et rien ne bouge, j'ai envoyer 1 mail rien, les philippines c'est zero tout le monde s'en fou les gens sont extra nulle aucune compétence aucun sérieux. aller vous faire enc.

Worst! Tried to call their number for inquiries re: my mail. Over 5 mins and nobody picked the call. They intend to keep you waiting until your load for calls is over or until you get billed 100x more than your mail or package worth. WORST COURIER CUSTOMER SERVICE IN THE PHILIPPINES!

encountered with a staff member namely ROSE ANN RANIN at your LBC Abanao branch in Baguio City on March 15,2026
I was extremely disappointed by the unprofessional and rude behavior of your personnel.Was dismissive,refused to answer basic question and very rude behavior especially to elder a senior citizen.(Tracking #: 313937585672.
As a paying customer, I expect basic courtesy and professional service. This experience has negatively impacted my view of LBC’s service standards in the Baguio area.
I request that this matter be investigated and that the staff involved be coached on proper customer handle.This experience has made me disappointed.

Recently have a bad experience like shipping a certain document and I have an experience to other shipment express they provided a hard envelope like carton for the document and charges more less than LBC. But with LBC I am very disappointed because the document only wrapped in plastic and when the document comes it was like crumpled but again it is my fault because my sister shipped me using Lbc even though a long time ago I was not really satisfied with the services and the duration of the delivery and all! Again hoping to make your services meet your charges of ship fees because you charge a lot more than other shipment companies! I am not mad just sad for your future customers that would possibly experience same as mine huhu

My 2 boxes were picked up on Jan 7, 2026 and still sitting at the port of origin as of today Mar 7 , 2026.
This is the last time I will use LBC 🤬