LBC Express Arvostelua 

They used to be so reliable. I shipped from Los Angeles to Manila. My boxes arrived in “Upper Pasig” five days ago. I live down the street and still have not received my boxes. They are sitting in some hot warehouse melting. So frustrating to try to reach someone on their Facebook messenger that they use. And they’re still claiming that the pandemic is slowing down their service. It’s 2026! Is anyone still working at LBC?

LBC balikbayan box dilivery team in Philippines has very slow and poor service, they don't have active contact numbers to follow, they don't even bother to call or send message to the recipients mobile number before dilivery for recipients to be ready, after it they blame you if you're not home, box arriving with several dents, don't recommend this,
I tried Forex cargo , faster service, they message you before dilivery and Box arriving like brand new

LBC Express was excellent back in the early 2000s, but the quality of service today is absolutely terrible. Calling it “Express” is 100% misleading at this point. You might as well drop the word entirely and rebrand to just LBC.

This review deserves a no-star option, but since that isn’t available, I’m forced to give one star far more than the service actually deserves
👎👎👎👎👎👎👎👎👎👎

Terrible service!
LBC used to be a good carrier. Now it is AWFULL!!! I shipped a package from Florida to Calbayog Samar. I understand it takes 4 months now to ship. I tracked my package and tracking says it is in Calbayog but has not been delivered. You call Calbayog office, no one answers or they hang up. I call the 800 number and no one answers and/or they hang up! WHAT IS GOING ON? You are giving us tips on how to politely give reviews? Well, you will not get it with the kind of service you give.

They don't deliver on time. They don't even 'Attempt to Deliver' them. At least they don't say it on their tracking website. I don't even know if they're still operational. I'm not sure if it's just in my area.

Customer Service is unreliable. They can't wait to let us off. Making it seems like they can't hear us and hurried their spiels to put down the call. I think they just keep typing to seem like they're working on something.

I am so tired of LBC LIES. Sent 2 items from Amazon. One went ninja van and one went ECMS. ECMS transfered it to LBC. They never tried to deliver it. We went to LBC to self collect but it wasn't there. Now they sent my package back to Amazon. Ninja Van delivered no problem. Same address same phone number and same order. Sent another package from Amazon. It went aramex who then transfered it to LBC. Same shit as before. Everytime I send a package and LBC gets it it is a 100 percent fail rate.

For over two months and ringing weekly I still cant get a delivery of 2 of their packing boxes, despite contestant replies a supervisor will ring me back. One operator when i requested a supervisor told me she works from home and there is No supervisors she could only said a message. She also said she had no phon number for head office in Manilla it was all done by computer. There is no head Office number on their website at all just the 1800 number that goes to their agents that work from home

LBC IS THE WORST SHIPPER AMONG THE WORST I TOLD TO MY SELF BEFORE NOT TO USED LBC AGAIN BUT I DID IT AGAIN THE RESULTS ARE MUCH WORST……

Documents, send in butuan january 30

Mon, 02 February 2026
Shipment is en route to CEBU DISTRIBUTION TEAM-AIR. Next update for this shipment will come within 3 to 5 day/s.

Wed, 04 February 2026
Shipment has been received at CEBU DISTRIBUTION TEAM.

Wed, 04 February 2026
Shipment is en route to BACOLOD DISTRIBUTION TEAM. Next update for this shipment will come within 2 to 4 day/s.

Now, february 8, still not received.
Why they call is LBC express???
This would be 4 or 5 day's delivering.
the agents in the office Sipalay simply laugh in my face when i ask them why the delivering takes so long !!!!!!!!!!
The transportation is with carabao and rowing boat?
FEBRUARY 9 !!!!!!!
LBC IS EVEN NOT TO REACH, WITH PHONE NOT, AND EMAIL??? THIS ANSWER
Dear sender,
To further monitor & check the latest status of your shipment, please visit our website
Simply type in your tracking number & click search for the latest status?.

To Whom it May Concern,
Good morning.
I have been a regular customer of LBC,using your services to send perishable items such as food ang medicine.I also rely on you as a trusted courier for my online shopping needs and small business .
On February 2,I sent a package from the LBC Rizal Park branch Digos City.I personally requested that it be packed with bubble wrap to ensure the items were well-protected and the staff delivered did so carefully.
Unfortunately when the order package arrived at the LBC SM Taytay branch last February 4. & pick on February 5 the staff informed the receiver that it was received in poor condition.Despite the proper documentation packing from the sending branch the box had a large tear hole on the side and appeared to have been tampered with-new packaging tape was used to seal it.Even one of the bubble-wrapped items inside was torn open as If intentionally.As a result the food items were no longer safe for consumption and had to be discarded.
I am deeply disappointed because I paid more for the shipping (via air cargo)to insure the safety of my items ,yet the cost ended up being higher than the value of the goods themselves.
Posting for the awareness of business online owners.

Mai più! Pacco large ritirato in Italia il 4 SETTEMBRE , viene consegnato il 26 Febbraio a destinazione nelle Filippine! Mi era stata assicurata la consegna entro 3 mesi..... ho dovuto ricomprare tutto dato che quando ero lì a Gennaio (sono rientrato il 25) non avevo la roba a me necessaria che era nel pacco!
Davvero pessimi, ed assenti soprattutto l'ufficio referente di Roma, in Via Calatafimi dove mi sono rivolto spesso per chiedere informazioni prima, durante e dopo la spedizione! Peccato che non si può dare 0 perché è quello che avrebbero meritato per il danno che mi hanno recato.... MAI PIÙ!

Is not exoress anymore nextime i will not send to LBC poor customer sevice is auitomated when they reply on your email. Yoiur package you send it the same time but not ship together ..

box arrived Manila Tues Dec 30/12/2025,Fri 16/02/2026 enroute to Zamboanga,update in 3-6days
update arrived 26/02/26,next update 2-6 days,still waiting Feb 4/26,still enroute to Zamboanga.Only get automated reply to email,rang 1800 number,cannot talk to anybody,Melb number listed is not connected.last time I use LBC

I sent 2 boxes last Oct 2025. One box got delivered 2 weeks, my original packing tape was gone. The bigger box took longer. To make it short, a lot of stuff were missing. My original packing tape disappeared they only left the LBC packing tapes. The second box sat in Olongapo location for a few weeks then went to Iba Zambales location. It sat there for a few days and the recipient even had to pick it up herself. Thieves working for LBC. Never again! I would rate this place a zero if there’s an option!

If I give these BOZO'S a NEG SCORE I WOULD! Same story as everyone! Sent my package on Oct 2025 B4 I left for the Philippines.. to this date 1/28/26 I still HAVEN'T RECEIVED my package and I'm going back tonight! All my stuff and pasalubongs NEVER ARRIVED! Going to COMPLAIN when I head back to the states!

L -OWEST
B -OTTOM
C -ARRIER

Inaccurate shipping days, i expect 4 days shipping from Manila to Zamboanga, but it did not arrive, so I wait until 7th day, but still the package still did not arrive, so disappointed and frustrated.

Meron sana akong delivery ngayon. Walang tawag galing sa rider pero nagka problema daw kasi hindi nila ako ma hanap. Meron silang pinag tanongan ng tao, at hindi din alam kung sino ako. Tumigil na sila ng pag hahanap. ANG TATAMAD NYO!

Our package has been in customs for over 1 month, and LBC agents have been irresponsible in providing updates. They keep telling us to check the website and claim they have “no control over customs,” but they should still follow up and provide specific information.

This lack of accountability is frustrating and unacceptable. We do not recommend this courier.

Balikbayan Shipment
This the first time my spouse and I have use LBC to send Balikbayan boxes to love ones in the Philippines. The process of shiping our boxes from Canada went well and we appriciated the fact that you could track your shipment via their wedsite. Now my complaint is that our shipment was sent on October 17, 2025 from Vancouver Canada and we were able to track the transit all the way to Manila Philippines which arrived at Custom December 15, 2025 and according the the lastest update sent to their LBC warehouse on the same day. So far things looks promissing and we were hoping that the boxes would be diliverd shortly after, But it trurn out that our shipment is still at their warehouse ( January 19, 2026) and it is impossible to get any new updates and contact anyone via their website Contact page as it is a "no reply" geniric message to say to track your parcel via their web page. We call their local office in Vancouver only to being told that the only information they have is the same as on the website. Very poor service from their part. I will give it an other month before filling a complaint with my local Better Business Bureau in BC

After continuously monitoring the status of the shipment, 6 days after, delivery is confirmed as delivered, but the recipient did not receive the package neither a call from the courier. This is stressful as no customer care to chat with for support