LBC Express Arvostelua 

Hndi mo maasahan sa tamang oras, naka tatlong out for delivery muna bago hinatid, tatawagan mo customer service mauubos load mo sa answering machine, message ka sa messenger hndi e seseen, email ka lagi ka lang paasahin na out for delivery na raw pero kinagabihan sasabihin lang wrong address daw, customer support nila sa email ganun din paiba iba sinasabi hayssss…. Kung may zero star sana un e rarate ko

Very slow, no customer service, can't track the shipment realtime.

Two balikbayan boxes that I sent arrived in LBC Baguio warehouse and it’s almost a week and it wasn’t delivered yet. Mind you, our address is not too far outside Baguio. Ended up picking up the boxes by my mom and staff said it should be delivered to our house not until 3 more days. How the heck LBC that it’ll take almost more than a week for it to be delivered.

Dear LBC Management,

I am writing to formally express my disappointment with the service provided by your Team 1 branch in Cubao, Quezon City.

I respectfully request that your management conduct a thorough investigation into the performance of the staff assigned to this branch. My daughter was expecting the delivery of her newly issued credit card, but she never received any text message or prior notification that a delivery attempt would be made. Most logistics companies send advance notifications to recipients, allowing them to prepare and ensure someone is available to receive important documents.

What is even more concerning is that your staff reportedly indicated that the recipient was not at the given address and that a delivery attempt had been made. These statements are inaccurate. No text notification was sent, and no actual delivery attempt was made. Providing false delivery information is unacceptable and damages the trust that customers place in your company.

I strongly urge LBC to improve its delivery process by ensuring that recipients are notified before delivery attempts are made. I also encourage management to provide additional training to your staff on professionalism, honesty, accountability, and customer service.

This is the first time I have experienced such poor service from a logistics company. I have also noticed similar complaints from other customers on Trustpilot, which suggests that this may not be an isolated incident. I sincerely hope that LBC will take these concerns seriously, investigate this matter thoroughly, and implement meaningful improvements instead of allowing these issues to persist.

I trust that your management will give this complaint the attention it deserves and take appropriate action to prevent similar incidents from happening to other customers.

They said they cannot find the address when the house is just at the corner of 2 streets, Yellow St and Camachili st. Marikina City, in front of basketball court that is besides a school with a signage "Go Well Pharmacy". LBC has to be investigated for scamming people. Receiving payment from customer and just giving lame excuses for not being able to deliver. I was shocked that so so many people are having the same terrible experience. Now, after paying them, they expect me, a senior lady with a medical condition to just pick up the package. VERY VERY BAD CUSTOMER SERVICE. PUBLIC HAS TO BE WARNED.

Grabe! The Worst! It's been a month wla pa din. Wlang kwentang customer service wlang ka empa-empathy pag kinakausap, ung info na bini bigay nya yun din nman ung nakikita natin sa status ng tracking, pero di mka provide reason ng delay. Dapat 0 star pa to. Never again!

Good Afternoon,

I would like to formally raise a complaint regarding the service and information provided by your customer service team.

I have contacted your customer service department two to three times regarding my shipment, and unfortunately, I was not provided with complete and accurate information.

Firstly, no one informed me that the air cargo box should remain open upon collection for inspection. This was never mentioned during any of my calls.

Secondly, I requested an additional 10kg box because the standard 5kg box was not sufficient for my items. However, an 8kg box was delivered instead. When I contacted customer service to ask about this, I was told that it was a “10kg promotional box” and that although the box itself is 8kg, it can be filled up to 10kg. This information should have been explained clearly and transparently from the beginning to avoid confusion.

Thirdly, when your collector arrived at my apartment, he informed me that he could not accept the two boxes because my items included Balmain-branded products. He advised that, according to company policy, only five pieces of the same branded item are allowed per box. This was the first time I had been informed of such a restriction.

During my previous conversations with customer service, I was only advised about prohibited items such as perfumes, batteries, liquid products, and mobile phones. At no point was I informed about restrictions relating to branded items. Had I been properly advised, I would have prepared my shipment accordingly.

Due to this lack of communication and incomplete information, I have been placed in a very difficult situation. My family and loved ones have already spent money purchasing and sending these items to me, and now I am facing additional complications and potential expenses because the relevant policies were not communicated in advance.

I request that you investigate this matter thoroughly and provide a clear explanation as to why these important shipment restrictions were not disclosed by your customer service representatives despite multiple inquiries on my part.

I look forward to your prompt response and a satisfactory resolution. Otherwise, I will have no choice but to escalate this matter to Dubai Consumer Rights for further review.

Reference:
9712606144649
9712606210828

Best Regards,

Late deliver not on time

Shit shipping company, no customer service available, just when you need to contact them lol ofc they try to cover it up, no agents no nothing, that's greedy asf for customers

It was my 3rd day wasting time on waiting for pick up. I am planning this will be my last time to call LBC sea cargo. They are unreliable!

Did not turn up for collection of boxes. I emailed Iris Cloza for an update or to escalate numerous times, and got same response "passed to another team they will be in touch", which never happens. It's like LBC have no interest in their customers or making money.
Balikbayan Box UK Ltd gave a far better service.

191403868545 stuck in manila tie up since 13 may despite several e mail and phone call to robot no explanation from lbc poor service

Its been almost 1 week and I can't recieve my parcel due to your delivery team's fault, the receipt sent by my sender was in the right location then when LBC text me it says I will claim the parcel at a different branch which is 2 hrs travel time from my work. Now I'm still waiting for the parcel to be transfered to the right branch location and it's not even our fault

If I could rate this 0, I would.

I booked a pick-up on 18 May, and the assigned driver, Dante, did not show up or send any message to let us know he wouldn't be coming. Due to our busy schedules, we had to rebook for two weeks later. I specifically requested a different driver as Dante had already proven to be unreliable.

Despite this, Dante was assigned again. He then changed the booking date from Monday to Sunday, even threatening that if we don't confirm the booking will be cancelled and the next day, he attempted to cancel the booking entirely due to missed calls — even though the pick-up was properly booked through LBC's customer service and the schedule change was confirmed via message.

His behaviour throughout was rude and unprofessional. LBC clearly doesn't screen their employees, even if he is just a contract he represents LBC. If he's not reliable, then clearly LBC is not.

I sent my box since last March 15. Until now didn’t arrive on its destination. I called them to check they only answered me check your tracking number which I already did b4 I called them. Was thinking maybe they have connection that they can verify. They’re not helping their customers. Not gonna use them again. And I won’t recommend them to my friends and relatives .

Extremely disappointed with LBC Express. My parcel was marked as “delivery attempted” even though no delivery was actually made and nobody even contacted me. This is very misleading and frustrating, especially for customers who make time to wait for their packages.

Customer service was also very poor. There were no proactive updates, no proper explanation, and it felt like I had to keep chasing them just to get basic information. Instead of helping resolve the issue, the lack of communication only made the experience worse.

A delivery company should be reliable, transparent, and accountable. Unfortunately, this experience with LBC Express was the complete opposite. I hope they seriously improve their delivery process and customer support because situations like this cause customers to lose trust.

Ang pangit ng service. Ang tagal madeliver ng item. they do not live up to the expectations. ang sabi is 2-4 days lang daw pag min-min. Yung akin is mag 1 week na hindi pa rin dumarating. Hindi rin sila nagrerespond sa customer service email nila. Wag na kayo dito. sa ibang logistic office na lang kayo. marami nang mas maayos ang service kesa dito.

They are never on time. They provide customers with time frame but they never put effort in making sure to make it to the time frame THEY provided themselves. And I guess with they grew so nonchalant with the reviews and empathetic with their customers as customers don’t have a choice but to still keep using their service and LBC would just continue with their worsening service as they felt like reviews and customers’ experience would not affect their business. If only there is a cheaper and more accessible competitor …

They are completely incompetent. Untrained customer service crew with ZERO empathy, shifting blame from their overcomplicated system towards the customer. Quick to receive money but slow to release what is due to the customer. Don't EVER trust this company.

Waist of time, not reliable customer service hotline and not helpful.