The web-based booking didn't work for me. But, asking directly the assistance of the staff to help me find the most suitable itinerary is the best way to find what you are looking for.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Key travel is great when you need to call for an emergency. Sometimes their booking system is a bit confusing, because the same hotel will be listed twice, with the same address, but a slightly (or no... Näytä lisää
Yritys on vastannut
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Näytä lisää
Yritys on vastannut
I was trying to book the last minute train ticket, which i could not complete by myself probably due to the payment revision process? However with the help Pharaoh, all things went super smoothly! Tha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging. Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good. Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel. We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers. We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing: - Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel - Sector-specific proprietary and award-winning technology - The largest portfolio of specialist not-for-profit fares (not publicly available). - The most advanced risk management and travel de-carbonization tools available globally - A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
Yhteystiedot
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Yhdistynyt kuningaskunta
- hello@keytravel.com
- www.keytravel.com
4,6
Erinomainen
806 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great support from Key Travel
Very helpful consultant who looked for the best deal for me. very responsive.
17. helmikuuta 2026
Vastaus yritykseltä Key Travel
Hi Aurelie, thank you very much for taking the time to share your feedback. We are delighted to hear that you found your consultant helpful and responsive, and that they were able to secure the best option for you. Providing attentive service and good value is exactly what we aim to deliver for everyone.
Diana was awesome to work with
Diana was awesome to work with. She was prompt with her responses and my flight was scheduled within 2 days.
18. helmikuuta 2026
Vastaus yritykseltä Key Travel
Hi Jennifer, thank you for sharing this wonderful feedback around the support you received from Diana. We will share this with both Diana and her manager.
Awful
Terrible company to deal with - only use because the employer insist on using them despite the fact that they only add a level of complexity to booking travel or accommodation. In short if you don't have to use them - don't use them!
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Key Travel
Thank you for taking the time to leave a review. I am genuinely sorry to hear that your experience with Key Travel has been frustrating, and that we have added complexity rather than making travel easier.
We work hard to support organisations and their travellers, so it is disappointing to hear this. We would really value the opportunity to understand what part of the process felt unnecessarily complicated for you, whether that was booking, changes, approvals, communication, or something else, so we have asked Trustpilot to reach out to you to gather more detail. If you are willing, please could you provide a few details. That will allow us to look into what happened and identify what we can improve.
Thank you again for your feedback.
Nice and easy does it....
.....every time (or at...... if you remember a 1980s (I think 80s) advert?!)
Simple requirement (from me) simply delivered (by you) all fantastic and more importantly for me, easy :-)
14. helmikuuta 2026
Vastaus yritykseltä Key Travel
Thanks Simon, what a great review to read! Thanks for sharing and for the 80's reference!
Vastaus yritykseltä Key Travel
Thanks Clair, it makes us happy to hear about your experience.
Excellent service.
31. tammikuuta 2026
Vastaus yritykseltä Key Travel
Hi Iain, great to hear you have received excellent service. Thanks for leaving us a review.
Vastaus yritykseltä Key Travel
We appreciate you sharing that you found our service to be friendly and professional. We look forward to supporting your need booking with us Robert.
Alejandro was fantastic!
31. tammikuuta 2026
Vastaus yritykseltä Key Travel
Thanks for sharing this Antonio. We'll be sure to inform both Alejandro and their manager.
I am forced to use this organisation…
I am forced to use this organisation for booking accommodation via work trips. Regardless of the price of the medium to budget room I book it's it's worst room in the hotel, usually the accessible room. The ladt one had no heating. Current one smells of smoke and only has a single bed. On top of this I could have booked this cheaper going direct with the hotel . This organisation seems to have made a bargain with chain hotels to give the worst rooms at a higher price.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Key Travel
Hello Jen, thank you for taking the time to share your experience. I am very sorry to hear about the issues you have encountered during your stays.
We would like to reassure you that rooms are not intentionally allocated as “worst available” or lower quality. Accommodation content is provided via established global accommodation partners, and room types, such as bed type or accessibility features, are displayed at the point of booking. The hotel is responsible for allocating a specific room within the category booked, and unfortunately this can sometimes result in outcomes that do not meet expectations.
Issues such as lack of heating, strong smells, or an incorrect room setup are not acceptable. In the first instance, we always recommend raising these directly with the hotel, as they are best placed to resolve room-specific problems quickly. If this does not resolve the issue, our team is available to step in and support you while you are on site, including liaising with the hotel on your behalf.
Regarding pricing, rates can differ from those shown on hotel websites due to availability, demand, or the inclusion of corporate or managed travel terms. However, we absolutely understand how frustrating it feels to see a lower price elsewhere, and this is something we take seriously.
We also actively feed back concerns about hotel quality and guest experience to our accommodation partners. Where standards are consistently not met, properties can be reviewed or removed from search results.
We would appreciate the opportunity to look into your bookings in more detail. Trustpilot will contact you directly to request your booking reference and email address so we can investigate fully and follow up with you.
Thank you again for raising this. Feedback like yours helps us identify where improvements are needed.
quick to process and easy to use system.
quick to process and easy to use system.
27. tammikuuta 2026
Vastaus yritykseltä Key Travel
Thank you for the review David. Glad to hear you found the process and our booking tool quick and easy.
Vastaus yritykseltä Key Travel
So pleased you have found us to be flexible and responsive in your interactions with us Yinebeb. Thank you for writing us this review.
the fact that round trip imply just one…
the fact that round trip imply just one flight company is not practical. the fact that one cannot organise a whole journey with both train and plane is no practical. the fact that you cannot sort from the latest departure possible is not practical
22. tammikuuta 2026
Vastaus yritykseltä Key Travel
Hello Nathalie, thank you for taking the time to share your feedback.
You are right that the system currently allows results to be sorted by earliest departure only. While it is possible to use the filter to remove the earlier departure times, we appreciate that a ‘sort by latest departure’ option would also be helpful. We will pass this suggestion on to our IT team for consideration.
In terms of combining flights and rail, it is possible to build a journey across different modes. You can add a flight to your basket, then search for a rail journey or hotel and add that as well before proceeding to book all elements together. We are sorry if this was not clear during your booking experience.
Thank you again for your comments. Feedback like this is helpful in highlighting where we can improve both functionality and clarity for our users.
Easy navigation in the app.
21. tammikuuta 2026
Vastaus yritykseltä Key Travel
Thanks Regelyn, we appreciate you sharing this feedback.
Vastaus yritykseltä Key Travel
Thanks Raheleh for such a great review. We certainly can't ask for more than that and are happy to hear about your experience.
Requested and booked what I thought was…
Requested and booked what I thought was a business class flight. One of the seats booked on economy, keytravel will not admit to mistake and asking for £££ to change it now. ALSO when Heathrow had to shut because of the power outage, they were zero help in getting colleagues rerouted so they could attend their conference. They had to plan and book it themselves. Would avoid.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Key Travel
Hi Penny, thank you for taking the time to share further information with us and for giving us the opportunity to review what took place. We are sorry to hear about your disappointment with this booking and appreciate how frustrating it can be when a trip does not meet expectations, particularly when booking premium travel.
We understand the booking was made via our online booking system and that our team have explained how search results are based on the main, longest flight sector rather than enforcing the same cabin on every shorter connection. This means some itineraries can include mixed cabins unless additional filters are applied or each flight segment is reviewed in detail before confirming the booking. This approach is designed to ensure travellers still see viable options where certain cabins are not available on shorter routes.
Full cabin details and fare inclusions are available at the point of booking through the filters and information icons, which allow bookers to check each flight sector before purchase.
We recognise that experiences like this can be disappointing and we value the feedback you have shared. It helps us identify where greater clarity may be needed within the online booking process, and we will continue to use customer insight to improve how information is presented and understood at the point of booking.
With regards to your colleagues experience during the Heathrow outage in March 2025, we supported hundred's of customers with flight amendments and rescheduling during the initial outage and also through the following days due to the knock-on effects. As we don't have the details of your colleagues case we can't offer any further detailed insight, but we are happy to investigate further if your colleagues would like. Please let them know they are very welcome to reach out to us directly at hello@keytravel.com.
Supportive
Supportive
Key travel was there to support me during the day even the night.They accompanied me until the problem was resolved.Thanks to your support i attended the meeting in Philippines.
keep it up!!!
18. tammikuuta 2026
Vastaus yritykseltä Key Travel
What great feedback to hear Jean Claude. First of all we are so pleased you were able to attend the meeting and secondly it's great to hear about the support 'night and day' that you received from the team to help you. Thanks for sharing this.
Good for booking flights
Good for booking flights, fairly easy to compare options, filter etc.
17. tammikuuta 2026
Vastaus yritykseltä Key Travel
Thanks for the 5 stars GreenJ. Glad you've found the booking tool helpful in securing the flights you need.
Excellent Service!
17. tammikuuta 2026
Vastaus yritykseltä Key Travel
Thank you for sharing your feedback about our service. It's great to hear that you found our service 'excellent'!
Vastaus yritykseltä Key Travel
Just what we like to hear Chiamaka! We know how stressful travel booking can be, so to hear how we were able to reduce that for you makes us very happy!
Booking With Key Travel is Always Smooth!
Always such a smooth and helpful experience booking with Key Travel! They are quick to respond and always provide great options to choose from.
17. tammikuuta 2026
Vastaus yritykseltä Key Travel
Thanks for the feedback Mark, we loved hearing about the smooth experience you had and are pleased to note how helpful you found our agents.
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