The web-based booking didn't work for me. But, asking directly the assistance of the staff to help me find the most suitable itinerary is the best way to find what you are looking for.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
The web-based booking didn't work for me. But, asking directly the assistance of the staff to help me find the most suitable itinerary is the best way to find what you are looking for.
Yritys on vastannut
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
Yritys on vastannut
Key travel is great when you need to call for an emergency. Sometimes their booking system is a bit confusing, because the same hotel will be listed twice, with the same address, but a slightly (or no... Näytä lisää
Yritys on vastannut
This was a challenging travel itinerary with lots of things to consider given some of the constraints we faced. I was glad they could find something below the budget that worked.
Yritys on vastannut
For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging. Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good. Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel. We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers. We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing: - Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel - Sector-specific proprietary and award-winning technology - The largest portfolio of specialist not-for-profit fares (not publicly available). - The most advanced risk management and travel de-carbonization tools available globally - A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Yhdistynyt kuningaskunta
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My first time using Key Travel. It was quick and easy. I appreciated the help.

Vastaus yritykseltä Key Travel
Amazing staff very supportive and great prices

Vastaus yritykseltä Key Travel

Vastaus yritykseltä Key Travel
This was a challenging travel itinerary with lots of things to consider given some of the constraints we faced. I was glad they could find something below the budget that worked.

Vastaus yritykseltä Key Travel
Providing all alternatives to travel to my destination and letting me compare and choose the best.

Vastaus yritykseltä Key Travel
This review is in no way a response to the very helpful staff who assisted with my recent travel and went above and beyond to ensure the "Academic Rate" flight price was honored, but points to significant defects in Key Travel's website that make it difficult for travel arrangers to book trips through the portal and to trust the pricing available through the site. I spent about 2 days working with a traveler to find a budget-conscious flight. When I went to book the flight, I simply received an "Cannot complete this booking" error. Reattempted multiple times before contacting Key Travel by phone - was informed that there is only one staff member associated with my institution so I would get a call back or follow-up by email. When I was called back I learned that the "Academic Rate" of $805 would not be available and the only ticket I could purchase would be over $1,700. I was informed it was an issue with dynamic pricing on Delta's end. During the 1-2 hour period while Key Travel worked on the booking, the Academic Rate did change on Key's website, but from $805 to around $855 - not removed entirely. I would've easily accepted a 5-10% increase from dynamic pricing, but a 110% increase was something I have not experienced in ten years of travel arranging at my current institution. I was very thankful that Key Travel honored the original academic rate, I suspect by absorbing the difference against their bottom line. Considering the cost to Key, I was surprised their IT team did not take immediate action to adjust the prices available through the website, but the $855 price remained several hours later.
Ultimately it just makes it very difficult to trust Key Travel's services, while working with time constrained clients and trying to honor my university's budget restrictions. I can deal with a clunky website (no ability to add DHS / TSA numbers at time of booking, etc), but not being able to trust the web portal is very challenging moving forward.

Vastaus yritykseltä Key Travel
Quick response to my query as booking the flight was important and had time constraints

Vastaus yritykseltä Key Travel
Sono anni che ci serviamo da loro e sono sempre efficienti e disponibili. Molto competenti del settore.

Vastaus yritykseltä Key Travel
The agent was very professional and helpful. I am very pleased with the customer service and attention to details.

Vastaus yritykseltä Key Travel
All the three staff members I talked to were extremely knowledgeable, helpful and friendly - thank you!

Vastaus yritykseltä Key Travel
It was my first time to use key travel. I appreciate very the quick reply following my queries and the design of the plaform, it is very easy to manage and to understand.

Vastaus yritykseltä Key Travel
Anita Vu was very efficient, clear and understanding of our needs as a group traveling on long haul flights.

Vastaus yritykseltä Key Travel
Easy to use service for booking travel and accommodation for colleagues.

Vastaus yritykseltä Key Travel
This was one of the most stressful and disappointing booking experiences I’ve had. Key Travel sent me a confirmation email/letter, but the ticket was never issued. I only discovered this after contacting the airline directly — meaning Key Travel’s “confirmation” was effectively meaningless.
I then spent hours cleaning up their mess under time pressure while flight prices moved and my travel plans were put at risk. The worst part? After sending me confirmation, they tried to charge me more for the same flight — as if I should pay extra to fix their mistake. Unprofessional, unreliable, and completely unacceptable.

Vastaus yritykseltä Key Travel

Vastaus yritykseltä Key Travel
Very helpful consultant who looked for the best deal for me. very responsive.

Vastaus yritykseltä Key Travel
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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