Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Näytä lisää
Yritys on vastannut
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Näytä lisää
Yritys on vastannut
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Yhteystiedot
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Yhdistynyt kuningaskunta
- hello@keytravel.com
- www.keytravel.com
4,6
Erinomainen
884 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Booking process
Finding suitable train times was easy to navigate, I was able to book seats and preferences on the set train times.
14. toukokuuta 2026
Vastaus yritykseltä Key Travel
Great to know you had everything you needed to get your trip planned and booked. Thank you for sharing this with us Shelley and for the 5 stars!
Vastaus yritykseltä Key Travel
So pleased you had a good experience with the app and found everything simple to use. Many thanks for the review Ana.
Vastaus yritykseltä Key Travel
Just what we like to hear - thank you for sharing this with us MC.
Vastaus yritykseltä Key Travel
Thank you Sulaiman, glad to know you had a good experience.
Worse travel agent
Worse travel agent, best to book yourself directly if you can. They charge extra and provide zero service. Key-travel booked my tickets to AKL from LHR, I triple checked with them that they booked and paid extra for my seat, they confirmed it, said it cost £80 extra. Yesterday unable to check in online because of how they booked the flight, then have to check in at airport, seat has not been paid for but just requested, so airline sold it to someone else. Ended up on 12 hour flight middle seat in the middle section. Contacted helpline, no answer for 2.5 hours: now more than 24 hours later they ask me to provide proof of payment 😱. This is not first time. We are to use KT as part of employer agreements.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Key Travel
We truly are sorry to hear about what has happened and have asked Trustpilot to reach to you directly to secure some more details, to allow us to investigate this further for you.
Vastaus yritykseltä Key Travel
Hi Emma, thanks for letting us know about your experience and for sharing how responsive and helpful Brett was.
easy to use.
12. toukokuuta 2026
Vastaus yritykseltä Key Travel
Thanks Sue, glad to hear you found the booking tool easy to use. Appreciate you sharing this feedback.
as always
as always, very helpful and responsive to the inquiry and providing assistance.
9. toukokuuta 2026
Vastaus yritykseltä Key Travel
Thank you for the review Abner, we appreciate you sharing your experience and it is great to hear how helpful our team were.
Great online service
30. huhtikuuta 2026
Vastaus yritykseltä Key Travel
Glad to hear you have enjoyed using our online booking tool Michael. Thank you for leaving us your review.
Very easy to use the system and book…
Very easy to use the system and book the travel and accommodation within the set budget
2. toukokuuta 2026
Vastaus yritykseltä Key Travel
Hi Debbie, this is great to hear. We are pleased you found our booking tool easy to use. Thank you for sharing this in your review.
It was a name correction with what I…
It was a name correction with what I would call a difficult airline to deal with. It was taken on by Brenda and was just fixed. She even contacted me with an update as to how it was going.
Just watch those time zones. She called kind of early in the morning. I was already up.
1. toukokuuta 2026
Vastaus yritykseltä Key Travel
Hello Norman. We are so pleased Brenda was able to get the name correction sorted for you, especially when dealing with a more challenging airline. It is great to hear she kept you updated along the way too. We appreciate your note about the time zones and will be mindful of this for future contact.
Thank you again for taking the time to share your feedback.
Vastaus yritykseltä Key Travel
Thank you for the review Jeremy. It's great to hear about your experience.
Vastaus yritykseltä Key Travel
Hi Vicki, thank you for sharing your experience with Kjel. We're pleased they were able to help you so promptly, and will be sure to share this review with them.
Anita is great!
29. huhtikuuta 2026
Vastaus yritykseltä Key Travel
Hi Bonnie, thank you for your review. We will be sure to let Anita know about this glowing review!
Vastaus yritykseltä Key Travel
Hello Elfadil, we are really pleased to hear about your interaction with our team and appreciate you leaving us your review - thank you!
Quick and competent response and support
16. huhtikuuta 2026
Vastaus yritykseltä Key Travel
Thank you for the review Marcin! We are happy to hear about your experience with us.
not recomended at all
not recomended at all. we have in the organisation and booking throught them is nightmare and price are much more expensive . they do not allow to block the price and the request approval is taking complex steps.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Key Travel
Thank you for taking the time to share your feedback. We are sorry to hear that your booking experience has been frustrating.
We understand how disappointing it can be when prices change while you are waiting for approval. The approval process is set by each organisation’s own internal travel workflow, and we are not able to bypass it. This means we can only confirm a booking once approval has been received.
Airline fares are dynamic and can change in real time based on demand and availability, so unfortunately we cannot guarantee that a fare will remain the same while approval is pending. We appreciate that this can be frustrating for travellers.
In terms of pricing, the lowest fare is not always the best overall value. In many cases, more flexible fares can help avoid additional costs later, such as change fees, cancellation charges, or the need to rebook at a higher price if plans change. They can also provide more support if travel is disrupted.
We also offer specialist fares that can include benefits such as discounted like-for-like rates, longer holding periods, lower change or cancellation fees, fewer restrictions, and in some cases additional baggage at no extra cost.
We are sorry that this was not a better experience for you. If you are happy to contact us directly (hello@keytravel.com) with your organisation name and your email, we would welcome the chance to understand which part of the approvals process is causing you issue. We can take that information and review with your organisations travel programme manager to see if there are any improvements that can be made.
Anita is helpful and patient and…
Anita is helpful and patient and knowledgeable. That’s very reasssuring.
15. huhtikuuta 2026
Vastaus yritykseltä Key Travel
Thank you for sharing this Gail. We are pleased to know Anita was able to help with your booking. We'll be sure to pass your comments on to both Anita and her manager.
Key Travel Platform: Simple Booking with Great Value
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
14. huhtikuuta 2026
Vastaus yritykseltä Key Travel
Hi Chioma. It is great to hear about your experience booking your flights via our Online Booking Tool. We are so pleased you are finding the benefit of our Humanitarian fares. Not sure if you know, but we pioneered the very first specialist humanitarian airfare back in the 1980's!
Jimish provided excellent customer…
Jimish provided excellent customer service for the complexity of my flight.
7. huhtikuuta 2026
Vastaus yritykseltä Key Travel
Hello Salman. Thank you for letting us know about your experience and the excellent customer service you received from Jimish. Great to hear feedback like this. We'll be sure to let Jimish and their manager know.
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