Jumboparking Arvostelua 

Total rip of biggest bunch of cowboys since John Wayne waited 2hrs on return cars are dumped in a field no security or cameras refuse to cancel and refund bookings once you have paid they don't reply to you nothing on website is true I contacted citizens advice and trading standards I am not the only one either

Absolute nightmare experience. We landed at Heathrow at 8:00 PM and ended up waiting over two hours for the shuttle bus. I was stranded with little children late at night, and by nearly midnight, we were forced to give up and order an Uber just to get to our car.Be warned: this car park is nowhere near Heathrow Airport, despite how it is advertised. The transfer takes far too long, the compound itself is completely unpaved, and my car was covered in dirt and mud when we finally arrived.Saving a bit of money is not worth the extreme stress, massive delays, and extra Uber fees. I will never use Jumbo Parking again and strongly advise families to look elsewhere

Absolutely do NOT book this parking. The premises is not signposted, and it's very difficult to believe you've actually arrived where you're going to leave your car! The welcome emails talks of a reception - there isn't one. You loiter in a car park, lucky for us it wasn't raining! As instructed I called the number 30 minute before we arrived, and the guy moaned at me for waking him up!!!! He then rolled up to transport us to the airport (we booked this parking because it was advertised as 24hr), and made us wait over half an hour for others to arrive, meaning we were late getting to the airport for our flight. The cars are parked in a very uneven, muddy field. They try hard to dissuade you from keeping your keys. Then there was the transfer vehicle and the journey itself to the airport. The vehicle did not have useable seatbelts, the seats were bench type with no headrests, there was trim hanging off the vehicle, and dents in the bodywork. The driving was atrocious. Imagine the worst driving you've encountered, and it doesn't come close. We were charged an additional £14.50 ( for 2 people) to be dropped at the airport terminal, as were the two other couples who shared the transfer. When we arrived at the terminal the signs clearly said there was a charge of £7 per visit, (vehicle) so they'd inflated this charge by £36.50!

Good service with a reasonable prices …All you need to go to a car wash after you collect it…

Cheap parking great welcome, great transfer.
Cons very uneven dirt compound but we expected that.
Return picked up within 40 minutes bags loaded and very helpful
They also checked the car 2 days before pick up to ensure battery was OK as the car was left for 8 weeks
Would I use again definitely but just be mindful it is no frills parking So cars parked will get dusty/ dirty

Won't refund me my money for cancelling booking with 5 day notice, as they didn't answer until less than 48 hours. Cowboy company, book with 5Star and get good service.

The parking is a good price, but it is a good 20 min from Heathrow. The transport taking us to the airport br9ke down on the ramp up to the drop off at T2. The driver jumped out of the transport, no hazard lights, left us in the vehicle and started hunting under the bonnet. He fixed it, but a vehicle nearly ran into the back of us.
On return, the instructions are to call for the pick-up when you reach customs. It was a long walk from the gate (and my wife is disabled, so slow). Then there is immigration and baggage collection first, and I had no signal. On reaching customs I found I had 6 missed calls from Jumbo, so I called. The guy on the other end did not sound very pleased that I had not already called.
On reaching level 4 of the car park, we then waited a good 30 minutes before our pick up arrived. The pick up guys were very pleasant.

TITLE: AVOID AT ALL – NOT TO BE TRUSTED

I am leaving this review to warn everyone – please do not use Jumbo Parking.

I cancelled my booking the very same day I made it, weeks before it was due to start, but they refused to give me my money back and only offered a credit note I don’t want. When I called to sort it out, they hung up on me.

After reading so many other reviews, I can see this is normal. Many customers report careless handling of cars, damage, rude staff, and being ignored when they need help or a refund. It feels like they care more about keeping your cash than looking after your vehicle or treating people fairly.

Save yourself the stress and risk. Choose a different parking provider – there are plenty of better, more honest ones out there.

Safe place to park. I would recommend it to everyone. Definitely is going to be my regular parking when flying from LHR

Easy booking, great service, incredible value. The drivers were great and the drop off and pick up from the airport was very prompt. Thank you. We will definitely use again.

The guys from Jumbo parking were helpful and communicative at every stage.

After dropping us off at our hotel, the shuttle driver called to say that my daughter had left her little bag on the seat - 20 minutes later he dropped it off with us. Great service and very kind!

I'll be using them again for my next trip via Heathrow.

This is a good value service but there are a few things to be aware of. 1) The car park is near Gerrards Cross, about 30 mins from Heathrow. 2) It is a field next to a farm. 3) You have to pay an extra £15 to be dropped/collected in the terminal, otherwise it is the free drop-off. 4) The transfer is in an old van or car. 5) We waited 1 hour 15 mins for collection with no advice of how long it might take. They don't monitor incoming flights.
Apart from that it's cheap and cheerful :-)

Please do not book with this Company. If I could give it 0 stars I would. On arrival at the premises at 3.00am which is in the back of beyond next to a Nightclub which looks to be closed down I called the number supplied and a man turned up to open the gates, we drove into an over grown field, full of pot holes, rubbish strewn everywhere and looks like a tip, no sign of cctv cameras and security lights as advertised and certainly nothing like the pictures on this webpage we were told where to park the car and asked for our car keys, the website clearly shows that you keep the car keys, I questioned this and was advised that to do this costs extra, it's in the small print. Not of a mind to argue at this point as we needed to get to the airport we gave our keys, to which we were told we would probably have a flat battery by the time we got back as we were parking for a month, no idea why he should say this, we jumped into the shuttle bus, this was actually a dirty, filthy minibus which I am not sure was roadworthy and doubt it is licensed to carry passengers, his driving was pretty erratic to say the least, we were due to go to Terminal 4 but he took us to the Long Stay Car park where you then get a shuttle bus, the website shows they take you to the terminal, this incurs an additional cost, again it's in the small print. On arrival back in the UK we called to see where we were to be collected, the driver arrived in the shuttle bus, again this was a dirty scruffy vehicle, the driver spent the entire journey on his phone, speaking in his own language, driving erratically and speeding, we certainly did not feel safe, or like a valued customer. This company is a complete and utter sham, the website is extremely misleading, run by rude people who offer a very poor service with no customer service skills.

They advertise free cancellation which is not the case, I cancelled within 48hours as stated by them to get a full refund . I had 1 message back which said there would be a £15 charge or put it on hold to not have to pay this . I didn't want to do that as not sure when I would be using Heathrow again . I've now emailed 4 times regarding a refund and have been ignored, currently I'm online to customer services who are also ignoring my message.

Do not use this company!

You can improve your services by using the best form possible-communication.

We arrived 10 minutes after my booking time, we then was advised that we missed our shuttle and would need to wait an hour for the next one. This was not stipulated in the booking confirmation. So we then had to pay 50.00 for an uber to the airport.

We then return home, I sent over my flight details for Jumbo parking to monitor and make sure our flight was on time etc via WhatsApp, I also messaged once we landed and then again once we collected our lugged. I had a response of ok. I then called them to see where we had to go as again this was not explained. Once we ask around the airport where we should go we then had to wait 1hr 20 mins for the transfer to our car. Laughable now but the driver on route to our car (in the field) was receiving calls non stop with customers asking where they need to go and also when they are being picked up 🤦🏽‍♀️.

Oh and forgot to mention, I booked this car park (field) as it stipulated you could keep yours keys, when I said this the chap on site then said no, if you want to keep your keys you will need to pay and extra £15.00. So all in all the summary is I will not be using this service again. It is also around 20-25 mins from Heathrow.

Reasonably priced. Efficient transfer to and from airport. Good communication. Rough parking ground which was fine in dry weather. A sign at the entrance would be helpful.

Best price by miles. Had to wait around for a while on the way out whilst waiting for another customer to turn up so transfer to LHR was not particularly speedy. Return at 0600 was much better. An investment in a better transfer vehicle might be a good idea but I should not complain given the very good for two weeks parking. Drivers friendly and helpful. Overall quite satisfactory

Unprofessional. Didn’t refund me, had to contact bank for the money back.

Ignores emails & when rang they answer so unprofessional.

Was told I would receive a refund for a cancellation I made, but no sign of any money.

Competitive pricing with good communication , no frills but secure parking and transfer .

Good service, just bit distance from the airport, will definitely choose them again, cheap parking