Jumboparking Arvostelua 

Price was good value, but there’s an extra £16 to pay £8 entrance into Heathrow drop off/pick up.
Don’t expect posh, it’s a field your car is parked in. Minibus seating is a bit cramped 30min transfer. Seats 8 people. Plenty of room for cases.
We were asked to photograph the car and mileage to check at end, (2wks) everything was fine.
Staff were lovely. Would use again.

Terrible. No care for their customers whatsoever, argumentative and passive aggressive workers. As well as workers who don’t take complaints seriously and tell you that you arrived 3 days late when it was actually 1.5 hours late?

Claims “hassle free” drop off and pick up in a shuttle, and that they “expect the unexpected” with regards to delays, but left us stranded in Heathrow as they were “under staffed due to Eid” and could not pick us up from the airport. We had to fork out for a taxi which they also refused to pay for even though their lack of staffing is not our fault.

Unacceptable and shocking service, multiple emails ignored and they did not take any of my complaint seriously.
STAY CLEAR.

Rogue carpark.
Payment is made via a third party.
Terrible place in the middle of nowhere. Parking is in a muddy field. There is no signage for this car park which is next to an abandoned nightclub. There is no reception. No paperwork, keys are just handed over to the transfer driver, no receipt for vehicle/keys. Transfer vehicles (car and van) are dirty, old and seat belts don't work. I doubt wether they are licensed to carry passengers
On our return we followed instructions to go to Park & Ride. However when we called, they made us get off the airport carpark bus because they'd changed the pick up point. It took 2 hours to transfer back to car park.
This place needs shutting down.

Overall a positive experience, good customer service and communication throughout the process.

Great parking experience little distance away from the airport but that's fine the only downside was and reason I'm give four stars was because once you get in the car park it is very uneven ground and a couple of times I did ground out other than that very nice staff very easy to contact easy to get on with and for the price and the extra your pay to go to the terminal Its still actually cheaper than other parking , really enjoyed it so thank you very much

It took 3 hours to get back to our car from the time we called. We waited an hour for the shuttle bus to arrive and then we had to go to two different terminals to pick up another four adults, a child and a baby, along with all of their luggage and a pushchair which was rammed in front of me against my shins. After 24h of travel this is not really acceptable, probably it never is. We won’t be using them again.

Very professional company. I got a call before contacting them on departure and arrival .
Very convenient,and not expensive compared to other local car parks

It's a no frills parking facility but it's everything it needs to be. Secure, safe, outside ulez, a bit rural rather than urban.
The staff were efficient and great and also not to anal about everything. A relaxed approach but with commitment to the priorities.
I will be going Back to Jumbo parking the next time I travel from Heathrow

ease please don’t use this company they should not be allowed to run a business, they have completely taken the Mickey. Firstly you turn up there’s no lights no signs, they take to the airport in a disgusting dirty clapped out car, then want to charge you £14.50 to drop you at the airport, if you don’t pay this they drop you at a bus stop & you have to get a bus to where your going. They then moved my car got it filthy & left it in locked it was only because I have an app on my phone that I locked it. Then when I rang them to collect us after our holiday the refused to collect is & said we had to get a taxi!!! At 11.30pm at night, we got a taxi which cost £95 & I have tried for days to get the money back & they will not give it to me they say I should have waited for them to collect me !! Absolutely disgusting !! They should not be allowed to offer any such service. DO NOT USE

Absolutely awful experience. We returned yesterday and arrived an hour earlier than scheduled. We always also allow extra time to get through customs and collect luggage so we don’t overstay the time booked. When phoning up the employee stated we would only get collected at the leaving time. I explained I have never experienced this before and when calling up usually get collected soon after. Not this time…

They wanted to collect others also so we were made to wait 1.20 hours on level 4 pick up and in total 2 hours from calling the number.

When arrived the car had been left in a v v dusty location and under a tree. The brakes had also collected dust whilst parked in the space which took time to clear.

Truly shocking experience and will never use again.. definitely not recommended.

Very good experience. Dropped off and picked up in good time. It’s nice being a little way from the airport as didn’t have to drive in the heavy airport traffic. Will definitely use again if flying out of Heathrow

Jumbo Parking Winkers Farm Denham Lane SL9 0QH Booked for 1st May 2026 for 18 days.

This company is an absolute disgrace and their customer service has been nothing short of appalling. I cancelled my booking after my husband suffered a seizure on March 28th and was diagnosed with a brain tumour — a situation no one could ever plan for. Any decent company would show basic humanity and issue a prompt refund. Instead, this one has shown nothing but stonewalling, dishonesty, and a complete lack of integrity. I have called, emailed, messaged, and even sent a written letter. On the rare occasion someone answers the phone, they promise a refund… and then vanish. No follow‑up. No action. No accountability. Just empty words and deliberate avoidance. This company has shown zero integrity, zero empathy, and zero interest in resolving issues. They seem far more focused on keeping money they are not entitled to than on building any kind of trustworthy reputation. They have shown zero compassion, zero professionalism, and zero respect for us as a customer. Based on my experience, I strongly advise prospective customers to exercise caution. If you value honesty, reliability, or basic human decency, go elsewhere!

Very unorganised, we arrived and there was no instructions of what to do. We called them and we was just told to park in this empty area and just wait. We waited for an hour until we called again and someone just popped from the bush behind, then instructed us to drive in the parking lot. Once we parked the process was quick of handing keys over and jumping in the van to transport us to the airport. We had to pay an additional amount for the transport for them to drop us and pick us up. On our return from our holiday, we gave them the details on the arrive but was instructed to call 30mins before we wait for them to pick us us which was not an issue. We arrived at 11:25 in the morning and called at 11:30. After getting our bags we made our way to the collection point they advised us to go to. We waited for about 15 mins before calling again only to be told they cannot pick us up that we have to wait till 13:30 for them to come. They did not explain why. We waited and had several calls with them till they blocked my husbands number. I had to use my phone to call and it was excuse after excuse. We was collected in a very very bad old car, which had broken window openers, the roof had a crack from the front to back and it was very dirty. We was collect after 13:45 with a toddler who was now fed up and frustrated with the heat. After serving at our car, we was just handed our keys and no one came to apologise or meet us. The driver not even one apology. Such a very bad experience, I would never advise anyone to use.

Left our car 2 weeks, drop off and pick up were smooth and contact was swift. Would definitely use service again

It was good . The driver was sound and the car was minded for the few weeks I was away .

Good communication driver was waiting when I arrived..On return good communication telling me where to meet only waiting 10 minutes if needed use again definitely.!!!

STAY AWAY, STAY AWAY, STAY AWAY. If you do one thing today read this and don't use this company regardless of how attractive the price is.
Booked parking from 6am onwards to allow plenty of time arrived at 9am my flight being at 12.30pm called 30 mins before I arrived when I arrived at the "field" told not bus till 12 and to get a Uber. When I explained that good enough couldn't care less seriously stay away.

Top class service and I will book again and recommend this for anyone to book in future

The review invitation from Jumbo Parking filters reviews so that only positive experiences are routed to Google and Trustpilot. This review was added via a separate search.
Perhaps a good option for those on a budget.
We were transported to and from Heathrow as agreed by friendly and helpful drivers – thank you.
The minibus transfer was uncomfortable due to a severe lack of legroom and felt unsafe due to the lack of a three point seatbelt and the proximity of my head to the windscreen.
The website photos do not reflect reality – the surface was a combination of grass and bare earth, which could be muddy in wet weather.
The barrier controlled entrance, drop off area and reception do not seem to be there anymore – we phoned on arrival and were directed to meet in the middle of the field, where we waited for someone to arrive.
The website advises “Arrive at the Terminal OR Free zone” but doesn’t make it clear until after booking that Terminal drop off and collection attracts an additional £15 fee.

Value for money, polite customer service. Car was in good nick. Would use again.