Isobaa Merino Arvostelua 

464
•
TrustScore 4.5/5 tähteä

4,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The clothes are well made and of good quality merino. Ordering on the website is hassle free and they keep you informed of expected delivery and ive not had any issues.

Yritys on vastannut

Saanut 5/5 tähteä

I purchased a short sleeved merino cycling top. The Medium size was too large and the process of re-ordering a Small size and returning the Medium top went smoothly. I received a refund promptly. I a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I order a lot from this company for good reason. The quality is superb, consistant and reliable. The service is prompt and polite when there are queries, and the sizing is perfect for me. I tend to wa... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Accurate sizing Remarkably comfortable and not overheating with activity The only issue was the washing instruction tags inside the waistband which would have made these boxers unwearable. I have r... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Urheiluvaateliike

Erilaisten ulkoisten lähteiden tuottama tieto

Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

464 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Kuinka tämä yritys käyttää Trustpilotia

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4,3

Kaikki arvostelut

(464)

93 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent quality product

Excellent quality product. Their merino wool tops are next level - super comfy, super warm and with some extraordinary ability to never smell.... Unreal. I'll definitely be buying more! I thought sizing was fair.

28. tammikuuta 2025
Oma-aloitteinen arvostelu
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thanks for the great review, Phillip!

We're thrilled you're loving the merino tops! :-)

The Isobaa Team

Saanut 4/5 tähteä

Well worth it

The products are well made and look good with a good range of styles and colours. Prices are pretty competive as well. Just a shame they don't make the slippers in my size.

29. joulukuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your review, Paul!

Sorry to hear the slippers aren’t available in your size — we’ll pass that on to the design team!

The Isobaa Team

Saanut 5/5 tähteä

I love these garments

I love these garments. The mens underwear just glides over my skin and is so good when working out.
The vests and t shirts don't take on my odour when I get sweaty, they stay fresh for a long time.
The shorts are like the underwear and don't catch or incumber my movement. They could be shorter but they are still my go to now!!!!

15. helmikuuta 2025
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thanks for the great feedback, Richard!

We're glad to hear you're enjoying your Merino! Your feedback has been noted on the shorts length — thank you!

The Isobaa Team

Saanut 5/5 tähteä

Clothes that I love wearing

I have long been wearing merino wool clothes. However, they have always been difficult to find in styles that I like, but can afford. My wife discovered Isobaa and I’ve really liked the clothes and will keep returning for more.

28. joulukuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your review!

We really appreciate your support & are happy to hear you've found merino styles you like! Our team are always on hand to help if you need them at support@isobaa.com.

The Isobaa Team

Saanut 5/5 tähteä

Great Products!

This is my second time ordering from Isobaa. Great products...too expensive for me normally that is why I wait for the annual sale. Shipping takes awhile to the US so patience is required. I had a durability issue with one of the articles that I bought the first time and Isobaa stood behind their product and made it right...can't beat that! I'm a customer for life. Wish they had US distribution.

29. joulukuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thanks for your review, Bob!

We're glad you love the products and we appreciate your patience with US shipping. It's great to hear our team could assist with your previous order! US distribution is definitely something we'd like to explore in the future, and we appreciate your feedback.

The Isobaa Team

Saanut 5/5 tähteä

Great selection

Great selection, shipped quickly.

28. joulukuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your review, Rachel!

We are glad you found what you were looking for and received your order quickly! :-)

The Isobaa Team

Saanut 5/5 tähteä

I bought socks and more

I bought socks, an t shirt and several long sleeved tops. Easy to order, efficient delivery, sustainable packaging, good products, true to size. I find some wool thermals etc a bit scratchy but not these. Delighted with all my recent purchases and very happy with the colours, design, sizes, length of sock/sleeves/body. Will definitely use Isobaa again in the future!

28. joulukuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your review, Fiona!

We're glad to hear you're loving all your merino items! :-)

The Isobaa Team

Saanut 5/5 tähteä

Proper 100% Merino

Isobaa ( baa ) get it? Pure merino wool tops.. I’ve had several from this company and they are top quality.

4. helmikuuta 2025
Oma-aloitteinen arvostelu
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your review & support! Glad you love our Merino! :-)

The Isobaa Team

Saanut 5/5 tähteä

Great quality and great price

I usually purchase merino base layers and tops from Icebreaker but i thought that i would give Isobaa a try. the things I ordered took longer than expected to arrive. Not sure if this was a fault of Isobaa or Royal Mail though. When items did arrive they did not fit ( my fault) so i returned. The returns process is not as good as other companies who have free returns and often refund as soon as the item is posted. However the replacement items arrived without issue and are great quality and cheaper than icebreaker. Given the price I do not hold paying for returns against Isobaa and given the problems with postage may well be due to Royal mail - overall I am very pleased. bottom line is that the products are excellent quality and excellent value.

22. tammikuuta 2025
Oma-aloitteinen arvostelu
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your review, Sean!

We’re so glad you gave us a try and are happy to hear you’re pleased with the quality and value of our products. UK orders usually arrive within 2-5 days, though items from our EU warehouse can take longer, as noted in the estimated delivery date. We apologise for any unexpected delays.

We appreciate your understanding about the returns process and will keep working to make it as smooth as possible.

The Isobaa Team

Saanut 5/5 tähteä

Superb quality and wonderful to wear

Superb quality and wonderful to wear. Would highly recommend

29. marraskuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your review, Peter!

Great to hear you're enjoying your merino — we appreciate your recommendation!

The Isobaa Team

Saanut 5/5 tähteä

Cosy & practical

I love my Isobaa slippers and when my old pair gae out after 2 years of constant wear, coming back for another was a no brainer. Super cosy, comfy, easy to slip on & off and you can go outside in them, which means every time I need to dash out to the freezer (which isn't in the house) I don't have to change my footwear!

25. marraskuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your review, Hannah!

We appreciate your feedback and hope you enjoy your new pair of slippers. :-)

The Isobaa Team

Saanut 1/5 tähteä

How to trash your own reputation with poor customer service

It would have been easy to write a positive review about Isobar given that all the items I have bought from them over the last three years have been very good quality. However a very poor experience with ordering online this December means they only get one star.
I ordered items as presents on the 4th Dec in good time to arrive before Xmas. Confirmation that they had been dispatched arrived on the 8th Dec along with tracking link. Items did not arrive until after Xmas in two separate deliveries, one on the 30th Dec and one on the 6th Jan. Given that all items were in stock when the order was placed, the length of time taken to deliver them was over a month before final completion. Isobaa clearly doesn't do Xmas orders!
The responses I had back did not address why delivery was taking so long and identified that tracking details may take between 5-15 days to update online. Really?!!! By comparison, items ordered from another company based in Tokyo on the 24th Dec arrived at my door in the UK on the 27th Dec.
It seems from other postings that poor delivery service has been experienced by other customers. Isobaa, you need to get your act together.

6. tammikuuta 2025
Oma-aloitteinen arvostelu
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your feedback, Keith.

We’re truly sorry for the disappointing experience you had with your December order. We didn’t meet delivery expectations, and we take full responsibility for that.

Unfortunately, we experienced shipment delays over Christmas and recognise that our communication during this time fell short. We sincerely apologise for the frustration this caused.

We’re taking steps to improve our processes and communication to ensure this doesn’t happen again. Your feedback is important in helping us do better, thank you for sharing it.

The Isobaa Team

Saanut 2/5 tähteä

Rubbish return process

No easy return process. Items labeled the same size are actually a different size. "Isosoft" items are not soft but scratchy and uncomfortable.

Buy from SportPursuit for a better experience. If you must

10. tammikuuta 2025
Oma-aloitteinen arvostelu
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for taking the time to leave a review.

We are sorry to hear about your experience and the issues you faced. We take feedback like this seriously and would appreciate the chance to learn more.

If you’re able to provide additional details about the return process or sizing concerns, please feel free to contact us directly at support@isobaa.com. Referencing your order number will help us investigate further and find a suitable resolution.

Thank you again for bringing this to our attention.

The Isobaa Team

Saanut 1/5 tähteä

The product itself is good

The product itself is good, my husband loves the boxers, T shirts, and half zip tops. What is not good at all is the delivery, having purchased from Isobaa for the past 4 ish years this past year delivery has been particularly poor, previous I found delays not great, but having ordered in your sale in 2024 the lead times for delivery are far to long, seem to actually originate from Sports Pursuit even when ordering direct from Isobaa, comes in drinks and drabs, and in the case of last order in Nov, not at all… really very poor responses from yourselves and SP took 5 e mails to discover they couldn’t locate after 6 /7 weeks from order and payment, told a refund in 7/10 days.. making it a total of pretty much 10 weeks .. and no items.
UPDATE REGARDING isobaa response - incorrect Isobaa - the order was placed with you direct - delivered piece meal over a course of many weeks - I did contact you direct and got similar responses - that’s it for me now - will no longer purchase your products through you or any outlet

25. marraskuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for taking the time to share your feedback.

We are sorry to hear about your recent experience. It sounds like some of your frustrations might be related to orders placed with SportPursuit. Our records show that your referenced order was delivered within the communicated time frame and included all the items ordered.

If there’s anything we’ve missed or anything we can assist with, please get in touch — we’re always here to help!

The Isobaa Team

Saanut 1/5 tähteä

Löcher, Löcher, Löcher

Ich habe einige Shirts gekauft und nach nur zweimal oder dreimal waschen....Löcher. Auch an der Jogginghose....Löcher. Der letzte Mist, sorry. Aber wenn keines von ca. 8 Teilen das nächste Jahr überlebt...ganz miese Qualität für diesen Preis. Dabei sind sie eigentlich vom Feeling her top, also wenn sie frisch nach dem Versand sind.

1. joulukuuta 2024
Oma-aloitteinen arvostelu
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Sorry to hear about the issues you've experienced, Sven.

Our products are designed to last, so this isn’t the experience we’d expect. We do have warranties and product care advice that may help. Please get in touch with your order details, and we’ll be happy to assist.

The Isobaa Team

Saanut 5/5 tähteä

Isobaa roll neck top

Prompt despatch and a garment like a furnace,super warm and at a fair price.

13. joulukuuta 2024
Oma-aloitteinen arvostelu
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for the great review!

We’re glad to hear the roll neck top is keeping you super warm and that you’re happy with it.

The Isobaa Team

Saanut 2/5 tähteä

Terrible shipping experience

After 1 and half months of emails i was refunded. Shipping to Canada was supposed to take 10 days.
Truth is that our postal service was on strike but the package was split into 2: one of them got lost in Europe and the other didn't keave UK for 11 days and than got lost.
Very frustrating

5. marraskuuta 2024
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

Thank you for your feedback, Petr.

We’re sorry to hear about your frustrating experience and we appreciate your patience throughout.

While some delays were beyond our control, this situation falls short of the service we aim to provide, and we deeply apologise. If there’s anything more we can do to assist, please contact us at support@isobaa.com.

The Isobaa Team

Saanut 1/5 tähteä

Bonjour j ai acheté chez cette marque 3…

Bonjour j ai acheté chez cette marque 3 t-shirt et deux brassières . Ayant l habitude de produit en merino , je sais très bien comment entretenir ce dernier . J’ai dépensé plus de 150€ (soldé en plus ) , et vraiment c est comme jeter mon argent, ou mettre fait voler . Vraiment pas du tout qualitatif , en moins d un an je peux jeter les brassières. Lés t-shirt sont basiques. J’ai deux autre t-shirt en merino de décathlon et je peux vous dire que c est incomparable odeur/qualité /agréable /douceur .

26. helmikuuta 2024
Oma-aloitteinen arvostelu
Isobaa Merino-logo

Vastaus yritykseltä Isobaa Merino

We’re sorry to hear about your experience and appreciate your feedback, Claire.

Our products are designed to meet high-quality standards, so this is disappointing to hear. Please contact us at support@isobaa.com, as our warranty will cover these issues, and we’d like to make things right for you.

The Isobaa Team

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