The clothes are well made and of good quality merino. Ordering on the website is hassle free and they keep you informed of expected delivery and ive not had any issues.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I purchased a short sleeved merino cycling top. The Medium size was too large and the process of re-ordering a Small size and returning the Medium top went smoothly. I received a refund promptly. I a... Näytä lisää
Yritys on vastannut
I order a lot from this company for good reason. The quality is superb, consistant and reliable. The service is prompt and polite when there are queries, and the sizing is perfect for me. I tend to wa... Näytä lisää
Yritys on vastannut
Accurate sizing Remarkably comfortable and not overheating with activity The only issue was the washing instruction tags inside the waistband which would have made these boxers unwearable. I have r... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock
Yhteystiedot
London, Yhdistynyt kuningaskunta
- support@isobaa.com
- www.isobaa.com
4,3
Erinomainen
464 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very bad durability
Very bad durability. Same issue in boxers, t-shirt and hoodie. Developed holes after few washings.
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thank you for taking the time to share your feedback, and we're sorry to hear about the issues you've encountered. This isn’t the level of quality we expect from our products. When our care guidelines are followed, they should offer excellent durability and performance over time.
Please reach out to our customer service team with a few photos of the affected items — we’ll be happy to look into this and ensure it’s resolved as quickly as possible.
The Isobaa Team
The product is really comfy to wear
The product is really comfy to wear. Love the lengh n softness. The weight us ideal for me n washed well. Loved my isobaa.
20. maaliskuuta 2025
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Pauline!
We're really glad to hear you're enjoying the comfort, fit, and feel of your garments. It's great to have you as part of our flock!
The Isobaa Team
Fantastic active wear
Absolutely amazing gym wear and customer service
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thanks for the review! We're glad we could help and that you're enjoying everything!
The Isobaa Team
Vastaus yritykseltä Isobaa Merino
Thank you, Tom! Great to hear you're pleased with your purchase!
The Isobaa Team
Great Tshirt
Great Tshirt, a comfortable feel to the tshirt, a good fit and the print design is excellent.
9. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Paul!
We’re really pleased to hear you’re enjoying the T-shirt — glad it’s a good fit all round!
The Isobaa Team
Vastaus yritykseltä Isobaa Merino
Thanks so much for the great review!
We're really glad to hear you're enjoying your purchase.
The Isobaa Team
I have only had a good experience
I have only had a good experience. Prompt delivery of lovely things
15. helmikuuta 2025
Vastaus yritykseltä Isobaa Merino
Thank you for your feedback!
We're glad to hear you've had a great experience and are enjoying your order(s).
The Isobaa Team
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Robert!
We're pleased to hear you're happy with your purchase.
The Isobaa Team
Great product and support from the team
22. helmikuuta 2025
Vastaus yritykseltä Isobaa Merino
Thank you for your review!
We're glad to hear you're happy with everything.
The Isobaa Team
Vastaus yritykseltä Isobaa Merino
Thanks for the great review — we're glad to hear everything went smoothly!
The Isobaa Team
I love the new jeans but unfortunately…
I love the new jeans but unfortunately could not get them to fit. I think some elastic in the waistline may be useful for many.
14. helmikuuta 2025
Vastaus yritykseltä Isobaa Merino
Thanks so much for your review, Gerianne!
We're sorry the fit didn’t work out this time. We really appreciate your feedback and will keep it in mind for future updates.
The Isobaa Team
Wasn't sure if I'd like the fleece and…
Wasn't sure if I'd like the fleece and was prepared to return it but it's lovely. Thank you.
30. tammikuuta 2025
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Gilly!
We're really glad to hear the fleece turned out to be a keeper! We appreciate you taking the time to share your thoughts.
The Isobaa Team
Boxer de très très mauvaise qualité
J'ai acheté des boxers qui sont de qualité très médiocre. Le made in china fait mieux que ça!
En effet, au bout de seulement deux lavages, les cordons de maintien du boxer s'effiloche.
J'ai l'habitude des vêtements en laine mérino et je lave donc mes vêtements sans essorage et à 30°C. Il n'y a que les boxers de cette marque qui finissent dans cet état. Bon à jeter!
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Sorry to hear about your experience, Thomas.
That shouldn’t be happening, especially with proper care. Please reach out to our team with your order details — we’d be happy to look into this for you.
E: support@isobaa.com
The Isobaa Team
I love the Marino wool items
I love the Marino wool items.
The first part of my order was received within a couple of weeks and the remainder was almost two months later.I did notice the last package delivered had multiple mailing stickers on it so it may have been a transportation issue with FedX versus Isobaa.
22. tammikuuta 2025
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Robert!
We're glad to hear you love the Merino wool! Our typical US delivery time is 15 working days. It looks like there may have been a transit delay with the second shipment, and we truly appreciate your patience. Apologies for any inconvenience — please let us know if we can help with anything!
The Isobaa Team
Good product
Good product, pants seems to be of good quality. They are made for warm or cool temperature though. Those will not be suitable in a cold winter.
19. tammikuuta 2025
Vastaus yritykseltä Isobaa Merino
Thanks for your review, Vincent!
We're glad you’re happy with the quality of the joggers. We appreciate your feedback on the warmth and hope you enjoy wearing them!
The Isobaa Team
I ordered a 320 navy lime mens…
I ordered a 320 navy lime mens according to the size chart. Normally I wear large but XL this fitted comfortably so I ordered another in a different colour again XL but this one was too big and 30g heavier so I returned it for a large size L which fits nicely. Problem number one, inconsistent sizing. I have since washed the blue lime XL according to the washing instructions, 30c non biological powder, dried flat but it has shrunk and is now tight. Because I liked the tops I also have bought 2 more merino 200s. The care instructions on the website recommend cold water for merino wool but on the garment the instructions state wash at 30. Another inconsistency. The 200 merino tops are size large so I hope they do not shrink otherwise they will be too tight for me to wear.
8. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thanks for your review, Michael!
We appreciate your feedback on sizing and care instructions, and we’re sorry for any inconsistency you’ve experienced. We’ll share your comments with our team to help improve our guidance.
If you have any concerns with your new tops, please don’t hesitate to get in touch — we’d be happy to assist!
The Isobaa Team
Great products I wear every day
Great products I wear every day. High quality, soft fabrics and helpful customer service. Thank you Isobaa team.
23. tammikuuta 2025
Vastaus yritykseltä Isobaa Merino
Thank you for your wonderful review and continued support! It truly means a lot to our team. We're so glad you love our products!
The Isobaa Team
Sheeps
I was hesitant about shipping to the EU, but customer service responded rapidly and reassuringly within a day. No issues, but I did find it curious that I had to spend 100EUR to get free shipping, however they split the order in two parts, which arrived a week apart. Just a curious observation; it had no bearing on my good experience overall.
13. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thanks for your review, Trevor!
We’re glad our team could reassure you and that everything arrived smoothly. Shipments may be split when stock is in different locations — the faster one likely came from within the EU, while the slower one was shipped from the UK — Brexit quirks!
We really appreciate your feedback. Enjoy your purchase!
The Isobaa Team
I’m fed up with sending emails to…
I’m fed up with sending emails to Isobaa asking for my refund after returning some unwanted items. They requested proof of postage which I sent and then no response. No matter how many times I contact them, I get no response.
Order Number:
Re: 21901ISO
Thank you for partially refunding my order. However, I returned the full order. I did try one again to contact your customer services regarding this matter, but did not get a response.
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Sorry to hear about this, Jonya!
Please update your review with your order number, and we'll look into this right away. We want to get this sorted for you as soon as possible.
The Isobaa Team
[UPDATE 05/03/25]
Apologies for the communication issues. We've processed your full refund and will review our spam protection, as it seems we're still not receiving your messages.
I’ve had great experiences with Isobaa
I’ve had great experiences with Isobaa. The clothing fits as it should (like, actually fits) and the variety of the styles and colors offered is appealing as well. I use their tops mostly for cycling/working outside and as base layers in winter. I’ve only just found the joggers and shorts and they’re a great addition to the travel wardrobe. This is some of the best merino I’ve used in a long while. And it lasts.
Shipping can be hit or miss but honestly I expect things coming from NZ or the UK to take a bit longer. Sometimes shipments are split up and pieces will arrive a few days apart, but it’s never been a big deal. Nothing was ever damaged or lost, which is surprising. Last order was during the holidays and it took almost a month. So it goes. Worth the wait IMO.
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thanks for your review!
We're glad to hear you're enjoying our merino and that it’s been a great fit for you.
We appreciate your patience with shipping — orders outside the UK and Western Europe can take a little longer, but we're always working to improve.
Thanks again for your support!
The Isobaa Team
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