The clothes are well made and of good quality merino. Ordering on the website is hassle free and they keep you informed of expected delivery and ive not had any issues.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I purchased a short sleeved merino cycling top. The Medium size was too large and the process of re-ordering a Small size and returning the Medium top went smoothly. I received a refund promptly. I a... Näytä lisää
Yritys on vastannut
I order a lot from this company for good reason. The quality is superb, consistant and reliable. The service is prompt and polite when there are queries, and the sizing is perfect for me. I tend to wa... Näytä lisää
Yritys on vastannut
Accurate sizing Remarkably comfortable and not overheating with activity The only issue was the washing instruction tags inside the waistband which would have made these boxers unwearable. I have r... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock
Yhteystiedot
London, Yhdistynyt kuningaskunta
- support@isobaa.com
- www.isobaa.com
4,3
Erinomainen
464 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
J’ai acheté de nombreux hauts Isobaa
J’ai acheté de nombreux hauts Isobaa, tous je dis bien tous ont des trous après 1 à 2 lavages. C’est inadmissible. Dommage car ils seraient agréables à porter sans ce défaut rédhibitoire. Je passe mon tour.
25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
We’re sorry to hear this! Our products are covered by a warranty for issues like this — please contact us at support@isobaa.com, and we’ll be happy to assist. You may also find our care guide helpful for maintaining your garments:
https://www.isobaa.com/pages/product-care
The Isobaa Team
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Angela!
We're happy to hear you are pleased with your purchase!
The Isobaa Team
Always a pleasure
Always a pleasure. It is a very smart team, helpful, quick and friendly.
30. lokakuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for the review, Karin!
We're so glad to hear you had a great experience with our support team.
The Isobaa Team
Great trousers for indoor
Great trousers for indoor. Lovely colour and weight. Pleased. Delivery was speedy and no problems to the Netherlands.
5. marraskuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for your review! Glad you’re pleased with the trousers and the delivery!
The Isobaa Team
Excellent quality products
Excellent quality products. They keep me warm all winter. And good service, they arrive fast even here in France.
5. marraskuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Pierre! Great to hear you're staying warm.
The Isobaa Team
Really like the throw, hoodie and joggers
Really like the throw, hoodie and joggers. The latter are kinda long for me but that's how it goes and can hem them. All three are go-to cozy gear for me in northern Colorado, throw on my legs as I write this...
4. marraskuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Ian! Great to hear the kit is serving you well!
The Isobaa Team
Lovely products and quick delivery
Lovely products and quick delivery. What more is there!? 😃
2. marraskuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Claire! Glad to hear you’re happy with both the products and delivery!
The Isobaa Team
Fabulous Merino
Fabulous Merino - I love it! Keeps me warm in these cold gloomy days, but I’m amazed how soft and comfortable the tops and boxers are to wear. Wearing them now for nearly a year, but I wish I’d discovered them half a century ago!
30. lokakuuta 2024
Vastaus yritykseltä Isobaa Merino
Thanks for your review, James! We're glad to hear you're enjoying your merino!
The Isobaa Team
Unethical to say the least
Unethical to say the least. Charged £120 for joggers. Joggers finally dispatched (10 days later!) by Sportpursuit! The same joggers are 50% cheaper on the Sportpursuit website. A bit of digging later and find that Isobaa is owned by North Lane Group who are owned by Sportpursuit. Isobaa website gives the impression of a small, ethical company…not true
13. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thank you for sharing your feedback, Aileen.
We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.
To clarify, Isobaa operates independently as part of North Lane Group. While there is a connection to SportPursuit, each brand operates with its own team, business model, and pricing strategy. The pricing differences you noticed reflect SportPursuit’s unique approach to offering flash sales and clearance deals, which is consistent across many brands featured on their platform. At the time of your purchase, the joggers were also 50% off on our website as part of our Green Friday Sale, so there wouldn’t have been a price difference had this offer been applied.
We apologise for the dispatch delay — our warehouse faced some recent disruptions but is now back on track. If you'd like to discuss a price match or have any other concerns, please get in touch with our support team at support@isobaa.com.
The Isobaa Team
Delivery postponed without notice / refund policy questionable
Delivery postponed without notice, overall 14 days late, had to follow up with customer service three times.
Refund not processed, only after second reminder and handing in my return and shipment / delivery records Isobaa was able to identify the returned parcel (this within one day)
18. lokakuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for taking the time to share your feedback, Joerg.
We're sorry to hear about your poor experience. This falls short of our standards, and we are sorry for the delays and for any inconvenience caused. Your feedback will help us improve, and we appreciate your patience while we resolved the issue.
If there's anything more we can do, please let us know.
The Isobaa Team
International shipping was extremely…
International shipping was extremely difficult to track
17. lokakuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for your review, Wendy.
We’re sorry tracking was difficult. We'll work on making it clearer and more reliable.
If you have any specific concerns, please get in touch at support@isobaa.com
The Isobaa Team
Vastaus yritykseltä Isobaa Merino
We're sorry to hear that your parcel was lost in transit, Janne.
We understand how frustrating this must have been and apologise for the delays in communicating with the courier. A full refund has already been issued, but if you need any further assistance, please get in touch with our support team.
The Isobaa Team
Bad practices
The medium joggers fit larger than expected.
I was told that exchanges are not possible and that I would have to return the item and purchase a smaller size. I purchased a small, and then began my attempt to return the medium for refund.
The cost of shipping the original item back is prohibitive.
$108 with DHL
I will never purchase an item from this Isobaa again on account of your bad faith practices.
I will also warn everyone I know to dissuade them from conducting business with you.
We have many good companies that offer high quality merino gear and Are interested in maintaining a relationship with customers and encourage brand loyalty for the benefit of all.
I intensely regret my mistake of attempting business with Isobaa.
6. lokakuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for your feedback, and we’re sorry for the frustration caused, John.
Being UK-based, we understand that international returns, especially from the US, can be challenging and costly. Unfortunately, we don’t have a streamlined returns process in place for US customers yet, and we apologise for how this impacted your experience.
We’re always looking for ways to improve and make our policies more customer-friendly across all regions, and your feedback will help us in reviewing our processes for overseas customers. You can find our current return policy here: https://www.isobaa.com/delivery-and-returns
Thank you again for sharing your thoughts, and we’re sorry for letting you down this time. Please feel free to contact us directly if you’d like to discuss this further.
The Isobaa Team
Mens Merino 320 Long Sleeve Half Zip
The team is highly professional. Their merino wool products are top-notch: soft, warm, and incredibly comfortable. Highly recommended.
8. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thank you for your great feedback!
We are glad to hear you're pleased with our products, and we appreciate your recommendation.
The Isobaa Team
Whilst l do like the grey / orange long…
Whilst l do like the grey / orange long sleeved jumper I didn’t expect it to last only two washes! The jumper now has about 15 small holes in it so I can’t wear it except for doing the garden! The socks didn’t last long either! So 3stars for style but none for longevity. Disappointing 😕
I have photos but how do I share?
13. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thank you for your feedback, Andy!
We're sorry to hear about the issues with your jumper and socks. If you could please get in touch with more details and images of the fault, we’d be happy to investigate further and arrange a replacement or refund.
Please contact us at: support@isobaa.com
Also, just a reminder that merino items do require extra care when washing to ensure their longevity. For more information, please check the care label or visit our product care page here:
https://www.isobaa.com/pages/product-care
We look forward to helping you resolve this!
The Isobaa Team
Love the fit!
Love the fit!
Isobaa long and short sleeves have a very comfortable collar - I have some from another brand where the collar doesn't come all the way to the neck and is more open to chilly drafts. Love wearing them year round!
And the rest of my isobaa tops (including the 1/4 zip hoodies and sweathers) fit me (6'1", 163#) very well. Super comfortable!
18. elokuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for your review, David!
It's great to hear that you like the fit and comfort of our tops!
The Isobaa Team
This is my second purchase and very happy
This is my second purchase and once again delighted with the top.Quality is second to none and choice of merino products pretty big.
21. elokuuta 2024
Vastaus yritykseltä Isobaa Merino
Thank you for your great review, Lola! We're so glad to hear you're enjoying your items and we appreciate your support!
The Isobaa Team
I love my Isobaa merino
21. elokuuta 2024
Vastaus yritykseltä Isobaa Merino
Thanks so much for your review — we really appreciate it!
The Isobaa Team
The Merino top is very well made and…
The Merino top is very well made and extremely pleasant to wear. So good I ordered two more and am very pleased with the product.
20. elokuuta 2024
Vastaus yritykseltä Isobaa Merino
Thanks for the review, Nick!
We’re happy to hear you’re enjoying the top and decided to order more. Thanks for choosing Isobaa!
The Isobaa Team
Pas très résistant
J’ai acheté 2 t-shirt, un sweat à capuche 2e couche rando) et un pull il y a 2 ans.
Mon avis est très mitigé car les coupes et le look des vêtements sont bons, par contre la solidité /résistance est assez médiocre. Surtout les t-shirt qui se sont troués après 2 ou 3 lavages. Je précise que j’ai des t-shirt icebreaker qui ont tenu des années, je sais les laver. Le sweat à capuche a connu le même sort dès le premier lavage. Le pull, lui, tient parfaitement le coup.
Conclusion : pour des vêtements techniques je préfère investir un peu plus afin d’avoir une qualité bien supérieure à celle d’isobaa. Pour des vêtements quotidiens ça peut faire l’affaire mais moi je passe mon tour désormais, le rapport qualité - prix étant assez décevant.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Isobaa Merino
Thank you for sharing your feedback, Laurent.
We're sorry to hear about the issues you've experienced with your items. We'd love to help resolve this for you. Please contact us directly with your order information, and we can arrange a refund or replacement. Alternatively, if you prefer, you can update your review with your order number (ending in ISO), and we'll get in touch to assist you.
The Isobaa Team
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