After a very long winded process of trying to resolve an issue with my insurance policy, it was finally all remedied. A massive thankyou to Stephen who helped tremendously. He very professional, whils... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Näytä lisää
Yritys on vastannut
Efficient, polite, friendly, call back when you say you're going to and each person I have spoken to has been professional and helpful. Not judgemental at all regarding convictions and good to talk... Näytä lisää
Yritys on vastannut
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä The Insurance Factory (Motor)
Yrityksen kirjoittama
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Yhteystiedot
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Yhdistynyt kuningaskunta
- 0121 2963075.
- www.insurancefactory.co.uk
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Insurance made easy and possible!
4. syyskuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We are happy to hear that we made insurance accessible for you. Thank you for your positive feedback; we appreciate it. Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you found our team polite and helpful. Thank you for your positive feedback; we appreciate it! Insurance Factory.
Mr Quinn was awesome in his assistance…
Mr Quinn was awesome in his assistance and explanations
29. elokuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you had such a positive experience. We appreciate you taking the time to leave us this great feedback. Insurance Factory.
A great reliable company that is…
A great reliable company that is reputable and trustworthy to work with you on your insurance requirements. Helpful and professional service providers.
1. elokuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our services helpful and professional, and that you consider us reputable and trustworthy. Insurance factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're glad you had a great experience. Thank you for your positive feedback; it means a lot to us. Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that your experience was quick and easy. Thank you for your positive feedback; we appreciate it. Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
thank you! Insurance factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us. Insurance Factory.
Super easy to get a quote and to get…
Super easy to get a quote and to get everything in place a great price and Ian was fantastic and talked through everything needed
26. kesäkuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that you found it easy to get a quote and arrange everything at a great price. We appreciate your kind words about the service you received. Insurance Factory.
Always easy and efficient to deal with
Very prompt,efficient and friendly service from this company. They are always great to deal with. Thanks to Steven on the car insurance Renewal Team for his help today as I struggled with my hayfever. If only hayfever were as easy to deal with the Insurance Factory.
26. kesäkuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your kind words and are so glad to hear about your positive experience with our services. We are happy that our team could provide prompt, efficient, and friendly assistance. We hope your hayfever eases soon! Insurance Factory.
General feedback on insurance following disqualification
Efficient, polite, friendly, call back when you say you're going to and each person I have spoken to has been professional and helpful.
Not judgemental at all regarding convictions and good to talk to.
Katie, Alex, Ian, and Florina, all great representatives of your company. The only reason I didn't give 5 stars is because I had hoped to get the insurance cheaper ;-)
24. kesäkuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your feedback and are glad the team was helpful and professional. We acknowledge your hope for a lower insurance rate. Thanks for taking the time to share your experience. Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that your experience was nice and quick, with a friendly person assisting you. Thank you for your positive feedback! Insurance Factory.
Honesty well accepted.
4. kesäkuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
thank you! Insurance Factory.
Friendly helpful went through…
Friendly helpful went through everything and made sure we understood
Great customer service
3. kesäkuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that our team was friendly and helpful, ensuring you understood everything. We appreciate your positive feedback regarding our customer service! Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your recommendation and are happy to hear that you had excellent service. Thank you for your positive feedback! Insurance Factory.
I just wanted to pay my renewal
I just wanted to pay my renewal.
I was kept too long in your call handling system. Employ more staff.
14. toukokuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We regret that your renewal payment process took longer than expected. We appreciate your feedback and will review our call handling system. Insurance Factory.
Not the best of beginnings
You didn't contact me as I had expected when Clegg Gifford passed my details over to your
20. toukokuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate you bringing this to our attention. We're sorry we didn't meet your expectations following the referral. We'll review our communication process. Insurance Factory.
Pet insurance is awful!
This company took over the policy we'd had for many years through Petwise who were no longer covering senior dogs over 9 years old.
They doubled the premium the first year & then doubled it again the next year. Since our dog had a history we checked & couldn't find cover elsewhere so we accepted this increase as part of him growing older.
However he then needed some teeth removing costing £1200 & although we supplied all his vets history, none of which included dental, they gave every excuse possible to not pay out.
It finally took 9 months after before they agreed to pay out & this only happened after we forwarded documents to state our legal position. We have since cancelled renewing the policy & have decided to self insure. They are a disgrace to the insurance & specifically the pet insurance industry.
5. helmikuuta 2025
Oma-aloitteinen arvostelu
The lady with the lovely Bristol accent…
The lady with the lovely Bristol accent was very helpful. Katie, I just remembered her name. She was very helpful. I think she sensed my lac of tec knowledge.
20. toukokuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We're happy to hear that our team member was so helpful and made your experience a positive one. We appreciate you taking the time to share your feedback. Insurance Factory.
the AI voice recognition struggled with…
the AI voice recognition struggled with my Welsh accent and my wife's voice .. and she is very clear in her diction .. once we got to a real person it went well
16. toukokuuta 2025
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate you taking the time to share your experience. We understand the AI voice recognition had difficulty with your Welsh accent and your wife's voice. We'll use this feedback to improve our system. Taxi insurer.
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