Hushblankets Arvostelua 

I'm not sure if this company is a total scam or what. I "bought" a set of sheets 2 months ago and never received them!

The worst customer service ever. I was very plain at the start that I was looking for a blanket that would help chronic insomnia caused by fibromyalgia and chronic fatigue and PTSD. The Doctor said I had to start sleeping as my heart was starting to cause trouble. “Oh yes! We guarantee you’ll see a difference in 100 sleeps or your money back.” Around 60 days I wrote to say I was sleeping worse (insomnia) and the pain was even worse (Fibro + more). And I felt smothered (PTSD) and didn’t want to give in that easily. Did they have suggestions. They sent me a link to a back webpage that had terribly outdated info on fibromyalgia which is no longer accepted by the college of physicians anywhere in North America. And that was it. So I endured another couple of weeks and asked for a refund as promised. “We can offer you a 30% refund if you donate it to charity.” What?! I said no. That went up toe 40% next email. I reminded them of the 100-night guarantee. Then they said I would also have the price of the ‘’free gifted’’ pillow taken off (nearly $200) because they couldn’t accept that back. Well I never wanted it in the first place and it didn’t work for my fused neck either. Then they sent me this ridiculous long list of how clean it had to be -even free of all hair both human and animal. No marks, oils stains etc. I have to use various creams to reduce pain. I had to put that cover through the wash three times in OxyClean to get it all out of the cover. Then I had to send it back in the original package which was cheap Chinese boxing that was falling apart. I’m glad I’m in the practice of keep packaging. But I had to tape it up with a whole roll of moving tape. I couldn’t send back the crappy pillow, which I don’t know that do so with. The whole thing cost me just under $400. Guess how much I got back once they had the blanket for over a month? Oh and I had to contact them more than a month after shipment confirmation to get this ‘full refund’ of zero dollars! They paid just over $100 to Affirm to pay off what I still owed them. I got NOTHING. I am a struggling senior with health issues and am having to choose between medicine, food and rent most months and they took advantage of me. Terrible terrible terrible company. I got a mattress from Silk and Snow three years ago with the 100-day warranty. It wasn’t a good fit. They changed it out and even gave me the difference in the lower price of the one I chose second. They came and got the other one and donated it to charity THEMSELVES. Such a difference Con artists! I so wish I could shame them on some TV program. I am out nearly $400-that’s my groceries or medications for 1 month!!

I think the product is good/decent. Seems to be comfortable although it was hard to put it together.

The customer service is the absolute worst thing I have ever seen. I spoke to at least 3 different reps, all of which made different promises. Promises from delivery time which were off by a week. Then a bunch of apologies. Finally a month later I was supposed to also receive my sheets. Still didn't get them but instead I got a customer service rep who felt that hanging up on me was the appropriate way to apologize. See below for transcript.

Mahelie Marsan
Hi my name is Mahelie. Can you please provide the order number ?
avatar
47128
Mahelie Marsan
Thank you Eugene
avatar
I ordered this for July delivery. tomorrow is last day of July. what's going on?
Mahelie Marsan
It is scheduled to be shipped this week. It is already started.
avatar
this week is august, not july
Mahelie Marsan
We are still in July. We do have thousands of orders to ship. I am sorry about the delay,.
avatar
I was told at least half a dozen times it would arrive in July. Apologies don't get my sheets here anyfaster
Mahelie Marsan
I am sorry
avatar
Mahelie Marsan left the chat
Chat ended
lol, wow your customer service is atrocious
Chat started
Jean-Michel joined the chat
Jean-Michel left the chat
Mahelie Marsan joined the chat
Mahelie Marsan
Hi again eugene
There is no way for me to make your order go any faster. Please be respectful
avatar
excuse me? you just effectively hung up on a customer
and then told me to be respectful
i am respectfully going to go write 1 star reviews on every forum i can
Mahelie Marsan
I am sorry. I cannot make the shipping go faster.
avatar
thats fine, you should get a different job though. customer service is something you shouldnt be doing
Chat rated Bad
Mahelie Marsan
I am sorry, I am allowed to hang up when there is direspect.
avatar
Chat rated Bad
Comment submitted
lol, get your act together
Mahelie Marsan
Please be respectful or I will hang up this once as well. This won't be tolerated.
avatar
Listen mom, i think there's a little bit of confusion here. You're in the department of customer service. I am in teh department of purchasing products. I think you are a little confused about how this relationship works
Mahelie Marsan
I already said i was sorry many times. I cannot make your order shipped faster. How can I then assist you ?
avatar
you assisted me with some laughs, thanks

Ordered a set of King sheets and enjoyed them... for a while. We noticed that they seemed really thin in spots and, when you held them up to the light, you could literally see the thin areas all over the sheet. I phoned the company and explained what was going on. We even sent photos. Now those thin spots have worn through. It's like the material is so thin, it has just torn everywhere that it was weak. The response from the company?? NOTHING. Totally unacceptable for a company to treat consumers this way.

This is possibly the worst company I don't blame customer service they just work for a bad company and it must get exhausting every day taking complaints. The only thing this company did correctly was name the company Hush. They take your money and you hear Hush from them . I bought and paid for my orders in April of 2023 its now July 2023 and I have received some of it . Its take 5 emails and a complaint to my credit card company to get any reply.

I ordered a king-size iced bamboo cooling sheet a few weeks ago. After trying for a few nights, both my husband and I have an allergic reaction (hot feet, itchy face). The sheet feels cool to your skin initially, but it doesn't breathe and accumulates your body heat. We didn't have a good sleep. We have had a bamboo sheet for many years; this is the first sheet we had a bad experience with. Ok, fine, maybe it's not for us, so we decided to return it as Hush aggressively markets about the 100 nights guarantee. This is where my experience with Hush became horrible. Despite explaining the sheet didn't work for us, Hush kept trying to make me keep it (first, offer a 20% discount and then a store credit). They finally accepted the return and sends me a big warning email that if the returned product is not sent in the original packaging to the teeth, they have a right to charge me 50% of the sheet. On top of that, they charged me $50 (this is 25% of the product cost!) for shipping it back. I demanded to send it myself with my choice of shipping fee, but they stopped responding. What a horrible experience! I have returned products to other vendors, and they normally make the return easy and seamless (i.e. as soon as the shipping label is scanned, they automatically return the money). For Hush, not only do I have to pay $50, but now I have to wait for them to receive the package, confirm the package is to their liking and then maybe will get the refund. Given the business practice I have seen from them so far, I have no confidence they will give me a full refund. Hush - I was proud that you are a Canadian company, but you don't preach Canadian values. I am very disappointed.

I bought the sheets hoping they would actually feel cool when I sleep - the quality and softness is great but they don’t keep you cool at night at all. That was a disappointment for me. I enjoy the luxury feel but any other sheet will be just as good.

Purchased a microgravity duvet , I was not as impressed like others so after many many emails and texts to me to review the duvet I did gave it 3 stars and said I was not as thrilled as others , they never posted my review I called them out saying they only post 5 star reviews , no response , their return policy sucks you have to pay to return , plus they “recommended” when you buy you purchase the shipping insurance which like $8 I didn’t want to but a rep that finally got back said oh we advice to ?? Yet you offer free shipping so it’s not free is it, just hated the whole experience gave me a sour taste that’s for sure they only offered me a small discount off something from them because I was upset the duvet went on sale even lower saying the price I paid was the original price so very misleading, why would I buy anything else fps. guess being on dragons den gave them big heads. The duvet is just sitting in the box . And customer service never gets back only when I posted my poor review did someone get back to me , but no help at all.
Not happy

Received a promo for Mother’s Day for free sheets and 15% a few days after I palaces my order in which I was able to obtain free sheets. Thought that maybe since I didn’t receive my item that customer service could honour it since I didn’t want to purchase the item and then have them return it. Called the line 3 times and no one returned my call, then messaged the site and no one replied at all for a whole day. Then emailed customer and was finally able to have some contact back after a few hours and customer l service claims the promo wasn’t for both even when I sent a screenshot of the valid items to Amy. Although it could have been a system glitch they could have honoured it, obviously that didn’t happen so I wasn’t happy.

I received my sheets today in the original clear packaging which was the clear case of the sheets. No box, additional packaging to protect the white sheets, but just the shipping label slapped on. Talk about cutting costs and caring for peoples shipments.

Still awaiting for my actual hush blanket to arrive and will update a second review on the blanket once I receive it. Based on reviews looks like many people didn’t received them and poor customer service. I wished I read the reviews before purchasing but sadly this was a gift for my daughter and the service thus far has been below average.

Horrible customer service. Kept ignoring my requests and then saying you can have 10% back if you want instead of a full return. after 5 days emailing back and forth I find out it has to be returned in the original box or else they get to keep 50% of the return.

They are shady and the products are cheap and awful.
The blanket and sheets were fraying already and the pillow was lumpy and hot. Even after taking the fluff out which was also awful fluff went everywhere, it was lumpy. Everything feels so cheap for the over 500 dollars spent.

Also they tried to tell me how to use their product correctly and told me to keep my room cold to keep the blanket cold. No hot sleeper has to be told to keep their room cold. I keep my window open in the winter with a fan and with the heat turned off and I am still too hot. If you products need to be cooled then they aren’t
COOLING

it’s such a weird and shady way to conduct business.
Do not buy from hush.

I waited over 3 months for my blanket to arrive, and when the supposed arrival date passed I emailed in only to be told it was delayed another 5 months!!! I never received any kind of correspondence letting me know of that! And, 2 weeks before being told this I contacted them to ask when it would ship and was assured it would arrive as scheduled! As soon as they knew it was delayed, I should’ve been told. I should not have had to go looking for the information, only to be blindsided. Then, the person I was speaking to disconnected and ended the conversation before helping me!! I ended up cancelling the order, it is not worth the hassle that it has become. The amount of money they charge for their products, they should have top notch customer service. I am truly appalled by the way I was treated. Do not buy from this company!!

Says delivered on the tracking. Got in touch with customer support and they told me to start an investigation and file a police report witch i did. And they don’t honor to refund the purchase. Its very complicated. I will file a dispute with credit card. DO NOT PURCHASE from them. If you don’t receive your item you lost your money they scam you.

Unimpressed with their customer service this time around. I purchased a blanket a few months ago and all was well. I purchased the bedsheets 2 weeks ago and they said they would be delivered last night by midnight. However, the UPS tracking has no update. I have sent in 2 emails with no response. I spoke with a rep over chat and barely received any information or a good gesture for the delay. I still don't know when my order will arrive. The rep literally just copy and pasted the UPS link to me and said to keep checking for updates. So ridiculous.

Yes you really will get a blanket, but if you need to return or exchange it expect to be given "the run around". They literally changed a button on the website to try to not give me an exchange, but luckily I had a screenshot from when I purchased.

Very inhuman and weird to talk to their customer support. They are definitely trying to avoid helping.

Unless you've tried a friends Hush blanket and know for sure you will keep exactly what you buy, I would NOT recommend purchasing from this website.

So after watching all the videos and commercials. I bought these blankets because it takes forever to fall asleep and I feel warm and bothered. What hush says it’s supposed to help with. Bought the iced sheets! Way to expensive for what I got. They do not work. I’m just as hot as my other sheets. When I wrote a review, they had someone reach out to see how they can “help” and I emailed them back with the details and it’s been crickets since. I even sent a follow up email and never heard anything back. Disappointed!

After a few nights our backs started to hurt.

We went to process the return and they charged us over $50 to return the blanket and $30 to return the pillow.

Do not purchase anything from this company. they fail to deliver on their promise and have extremely spotty communication. then they will charge you shipping for returning the item. 100% refund is BS. Customer service is non-existant.

I have purchased the regular quilted weighted blanket, the Iced cover and Iced sheets. I have now placed an order for Pillows. I love all of the products. I've had them for a few years and still lasting great. I definitely don't get as great a sleep without my weighted blanket! I also love supporting local businesses!

Maybe mattress next?

Purchased a blanket for my bed, but it was not a proper fit. They exchanged at an extreme cost to me and sent me something worse, a weighted knit blanket that is not flat, but rolled up like a sausage. It is so stiff and rolled that you can't use it and even if it was flat (I have tried to fix this) - it is not usable. WORST purchase ever. I will not bother returning/exchanging because the cost is to high for me. I am going to have to trash the blanket because it is so stiff I can't put it anywhere, it curratnely stands up in the corner. Wll have stand, half lump.

Unimpressed.
First, three separate two hour round trips to town to pick up parcels all shipped separately that I expected delivered but were only shipped to a depot and did not deliver to my house.
Second, 20% charge to return the weighted blanket and pillows that did not work for me - one week having them cost me a lot of money. That is NOT a 100% money back guarantee. Don’t lie to people. I was NOT expecting to need to return them. Will not be recommending this route to anyone needing a mattress or drawn in by the claims made to help with sleep issues. BS.