Hushblankets Arvostelua 253

The duvet is fine, but putting it back together after washing is a headache. The double zipper system is poorly designed and overly complicated. It seriously needs to be rethought.

An item was missing from my order. It has been over a month and I have yet to speak to a real person. My item is still missing and I am out hundreds of dollars. Absolutely horrible (non-existent) customer service.

Within 2 weeks one of the pillow cases had a large hole. I have reached out to HUSH customer service with over 10 emails over a month and have had the same AI reply " someone will contact you within 2-4 business days" This was over a month ago. HORRIBLE customer service, I strongly suggest you buy from another company.

I wish I had thought to look here at reviews before ordering. I have been on a multi-year quest for the right pillow and I purchased a Hybrid Adjustable Cooling Pillow from Hush. I liked that they had 100 day return policy. It was an expensive $140 pillow (on sale!), and I wanted to give it a good try. Unfortunately, I didn't find it to be any better comfort than any other cheaper pillow I purchased over the years. Despite it being adjustable, it hurt my neck and ear daily.

I tried to initiate a return online before the 100 days was up but their portal said "we couldn't find that order." So I emailed them, got an auto message that they were receiving a large volume of emails and would get back to me. When they did get back to me a week later, they verified my return was still within the return window, but they didn't address the issue that their portal wasn't working for me. The kicker for me was though that they said I had to go donate the pillow to a shelter and then upload my donation receipt and then they'd initiate a refund. I'm happy to donate to charities, but by and large, most charities don't even accept used pillows. I told them this and they then gave me a list of charities to contact. I was already close to the return deadline and didn't have time to be calling charities and then going to a charity to donate one pillow. So I missed the return deadline and am now stuck with it. I have never heard of such an absurd return policy. It should have been clearly stated on their website about their refund policy which requires you to donate to charity and get a receipt, but I do not see that written anywhere as of the time of this review. I won't be ordering from Hush Blankets again. The only reason they got a generous 2 stars is because they did respond to my emails, eventually..

We are happy with the sheets and shipping overall. We had a problem with our duvet - stitching ripping after one month of use. Reached out to the customer service and warranty department. Zero reply except for automated email advising with reply in 48 hrs due to volume. It's been 3 weeks and I've sent an email 3 times a week. Do not invest in this company. Product quality is not reliable and customer service to resolve or at least here the issue is ZERO. Horrible and frustrating for the amount the charge for products.

Ordered directly from the Hush website and the sheets arrived FAST. And honestly? They are AMAZING.

For anyone wondering about care: I wash warm with a gentle detergent and a cup of white vinegar. No fabric softener. Hang dry or tumble dry low with no dryer sheet, then another 5–10 minutes to smooth wrinkles. They stay super soft.

After about 5 months of regular use and washing, the fitted sheet developed a couple small holes. I called customer service, waited about 25 minutes on hold, and within 8 minutes of speaking to someone they sent out a replacement fitted sheet (and pillowcases) under warranty. Completely hassle free.

That kind of support matters. I’ll definitely be buying another set (or two) in different colours. Proud to support a great Canadian company.

It did take a bit of back and forth with Customer Service to get my bundle package including duvet, duvet cover, pillows, pillow covers and sheets (fitted and non-fitted) in the correct size, but once received, both my wife and I are very happy with the look and feel of the bedding.
I should mention that the challenge I had was originally due to me inadvertently ordering the wrong size. The return/exchange process fell off the rails for a while, but the customer service team went above and beyond expectations to correct the challenge.

The weighted blanket is a disappointment. I knew the size in terms of dimensions, but it came vacuum sealed and when opened, the blanket is absolutely massive. It doesn’t fold nicely and storing it is going to be difficult. The quality is not worth how expensive this blanket was. It’s very stiff and looks sloppy. The colour was also supposed to be a dusty rose but it’s just flat out bright pink. I really don’t have anything positive to say about the weighted blanket. It’s definitely not worth the money.

I only gave a one star because there isn’t a zero, I received my order three weeks ago. The product inside was ripped apart and thrown back in the bag. I notified customer service of this. I have been bounced back-and-forth between 23 emails with still no resolution. I spent over $1000 between Christmas gifts and personal purchase in the last month and they can’t even return an email without forwarding it to a different department. I will not order again as for the quality it’s OK but not worth the price the cooling shirts work until you wash them even following their instructions. Please don’t waste your money because who knows if you’re going to get your order if you’re going to get it in one piece and if you have any issues, you’re going to get a response.

Bait-and-switch pricing and theft of points. On Dec 9, I bought Queen Ice Sheets. The site allowed me to use 1,825 points. AFTER payment, they charged me over $200. I cancelled immediately on a promise of an instant points refund. It is now Dec 24 and they are holding my points hostage and ignoring all communication. This is gross mismanagement and deceptive business practice. Return my points immediately and I’ll be done with you forever!

My order is missing, and despite calling and emailing for nearly two weeks, I’ve received no response. The lack of communication is very concerning and makes this company hard to trust.

Terrible customer service. I ordered cooling sheets and the all season reversible comforter 5 weeks ago. I have reached out to customer service twice and no response. My order has finally just shipped. Hoping this wait is worth it….

Bought a cooling blanket. Seems ripped in a matter of weeks. Spent months emailing and they just kept saying we will get back to you and it was never addressed. Terrible avoid this company

I've have been calling and emailing your company for almost a 2 weeks now for a missing package with zero responses. I'm starting to think this company might have been a scam

I bought a duvet in the wrong color. I called and Hush support walked me through Exchange. The system would let me complete the exchange to I ended buying a bedsheet so system will complete the transaction.

It's been more than a month and I have contacted Hush support - no one answers the phone number but you can get an agent on the chat line. They told me the returns team needs to work on the order and there is nothing they can do to escalate or help.

Horrible experience! Looks like they scammed me for $400.

I have been waiting since October for help with my 2 hush blankets. No one is helping me. I'm on hold right now and customer service isn't picking up (30 minute wait so far). My ticket # 1177976.

Please HELP ME.

So far, terrible customer service!

Thank you,

Patricia

My order was damaged during shipping, didn’t even make it to my place as it was returned to the sender! Haven’t received a refund or a new order. It’s been a month, they won’t return my emails and you can’t get through to customer service, everytime I call I sit there and listen to their junk music for an hr and nobody ever answers. Highly recommend not taking a gamble with Hush as they have zero customer service. They basically scammed $270 from me!l!

I see so many bad reviews but my experience was the complete opposite! I ordered the Cloud Duvet, 2 pillow covers and received their free hybrid ajustable cooling pillow as part of their Black Friday promo.

I had forgotten to change my address on Shop and used their chat to fix the issue and within 5 mins they had it changed and my order came within 48 hours.

I love the duvet, cloud like, not too light and not too heavy, not too hot and not too cold. I couldn’t wait to go to sleep last night and I want to live in my bed!

I’m not sure if it makes a difference but I’m in Canada 🇨🇦

I purchased a set of the Charcoal Grey Hush Iced Sheets and 2 weeks after the warranty period the fitted sheet literally just ripped apart, the fabric just deteriorated - nothing happened to the sheet to cause it to rip. I am a lover of quality sheet sets and have several sets from UGG as well as the
Bamboo Rayon Sheet Set ''The Original'' from the Linen Chest (also Canadian). So these sheets were not used for a full year and my other sheets, specifically the ones from the Linen Chest have lasted me years. I wanted to try the Hush sheets to see if they were more cooling and because I liked the feature of the elastic on the corners so the sheet would not come off the bed. However, the sheets were not as cool as the bamboo rayon sheets but still seemed cooler than other sheets and had nice features like the elastics and the top/side markings. However, if I am paying for quality - I expect quality. Do not waste your money on these sheets. Honestly the UGG cooling sheets are just as good and less money. And, I am happy to report with my last purchase of sheets from the Linen Chest I see they have added the corner elastics to those sheets now. So if you are looking for sheets that actually cool and are quality, go to the Linen Chest.

Also, it took multiple days to receive the answer back from the warranty inquiry and it was simply sorry you are out of the 1 year window (it was literally less than 2 weeks from date of purchase) and less than that if you consider the time it took to ship them to me. Very poor customer service in my opinion.

Also I ordered one of their cooling blankets and the threading from the quilted pattern is coming off after just over a year.

Do NOT recommend Hush at all.

Bought $1000 worth of stuff. The duvet cover loses a button every time its washed, and the silk pillowcases are terrible quality after a few washes.

Customer service is almost non existent. So disappointing.