Hushblankets Arvostelua 

Hush’s Queen sized 20 pound Blanket did not live up to the hype I saw on their website.
It was VERY thin, all the weight hung over the sides of the bed and felt like there was none in the middle. The ice cover is very slippery so it just slid off me to the floor every night! I really wanted to like this blanket but instead of helping me sleep, I felt exposed and under - covered and not really any weight on me. So, I took HUSH up on their “30 sleeps” return offer, and… I HAD TO PAY $40 and travel across my city to bring it to Purolator. This was not explained anywhere I saw, or I wouldn’t have bought it. Expensive and inconvenient for the customer - felt like I was being penalized.
Icing on the cake? The hush pillow i got “free” for ordering over $600 (I got ice sheets too, which I like!) would now be deducted from my return at full price which is $149!!!
So I’m returning that too. Oh, but guess what?! I can’t return them together so I will have to make another trip and I am scared to know how much they’re going to charge me to return the pillow that they “gave” me as a “gift”?!
See what I mean by feeling penalized for returning?!?

BUYERS BEWARE. I really wished I saw the horrible reviews on trust pilot before supporting this company.

I went into the mall where they had a pop up store and ordered over $900.00 of products and I wanted it to be shipped to my home. The rep told me it would arrive in 5-7 business days. I waited and never received a tracking update so I contacted customer service to find out that they won’t ship my order until late November, but I will receive it in December for sure.

It is now late November and I still see nothing. I contact customer service again and now they are saying it will come in January. They’ve delayed the order for 3 months.
I’m horrified how a company can sell me products and say it would ship in a week and now they are telling me that it will arrive 3 to 4 months later!!

This review is not of the blanket itself but on the customer service or management that do not care about keeping clients happy. In 2019 I placed an order for a Queen sized hush blanket ~$300 and waited 3 months for it to arrive, it was a gift that shipped directly to the recipient. I never saw the blanket. Turns out this Queen sized blanket did not even stretch out to all 4 corners of the mattress. I am now being asked by the same person to repurchase a King sized blanket to fit the queen sized bed so that the blanket hangs over the mattress like a normal blanket would. Upon investigating their website, I now see that the company has since changed their specifications. The blanket has increased 20” wide by 7” in length, which would make more sense. I called customer service today to see if they could offer a supplementary discount for those that would like to repurchase the correct size and was told that although several customers have asked for the same discount, Hush is sticking to their 100 day return policy and too bad to those that purchased their old specifications. Hush does not seem interested my repeat business it seems.

We needed a bed that we could assemble easily as my spouse has had heart issues. It also needed to be fairly firm. We were taking it to an upstairs island location so needed to be easily transported as well. Hush fit the bill in all our needs. Also the service and quick delivery was outstanding. We found it to be very well made and had the best sleep.

“Fast and Free shipping” Definitely a lie.
First of all, they let people order out-of-stock items without warning.

Secondly, they let weeks pass by without contacting their customers that they are out of stock…

I ordered sheets Aug 27th, after a few weeks, I call to see what’s happening and they said they are out of stock… I complained that typically, stores don’t allow customers to buy something that isn’t in stock, let alone without some kind of warning. No reply to that comment though.

Anyway, waste of time.

I am a nerodivergent person, with a lot of sleeping issues. Someone told me to try the weighted blanket. I also needed to change my mattress so I told myself "what the hell, why not".

Thant changed my life completely. It has been years since I had such a good night of sleep. The blanket is so special to sleep with, it is indescribable. I love my kit. Thank you Hush!

KNOW YOUR LEGAL RIGHTS. CONTACT VISA/MASTERCARD AND CREATE A DISPUTE CLAIM!
They are in breach of contract when delaying shipping for more than 30 days.

I suspect the majority of the 5-star reviews on here are fake. The company delays shipping for over 3 months now and then refused to give a refund until I looked into the law. I then contact Visa and they opened a dispute. Hush immediately responded that they would issue a refund. Terrible way to do business trying to rip off customers.

Worst experience ever, I ordered sheets on May to be shipped in June but turns out they wouldn't have them until September and they are not worth 5 months wait and countless mails with excuses

Your bamboo sheets are the best of any kind we have had in 47 years! Far better than much more expensive sheets from well known luxury stores. These are soft, silky, wash well and wrinkle little.

I was initially deterred by the emphasis on the coolness of the sheets (I get cold easily) but we both love them and ordered more.

Your quality is impressive and your people delightful. We wish you all the best with your business.

Don’t buy from this company, I ordered a blanket but then was told they couldn’t fill the order for two months, so I asked for a refund but they have refused. Terrible terrible customer service, really stay away!

Absolutely stand by this company and their products. Better nights ahead for anyone who purchases their weighted blankets! My kids have been sleeping so much better ever since I purchased them each one.

Why didn’t I buy this sooner? Fast to ship, fast to delivery, fast to fall asleep under it.

I have to admit I was skeptical about the slides. I thought they would not be comfortable but I was mistaken and surprised that the slides are really comfortable. Wish they had in a larger size so I could get one for the other half. (He wears a size 13). I believe this is something they are working on.

I am a emergency communications officer diagnosed with PTSD, anxiety, social anxiety, agoraphobia and depression. I don’t think I have slept in nearly 2 years. My blanket arrived my husband tossed it on me my little dog snuggled in and I slept for 20 hours! I love the cover, the weight, and the security that comes mentally from sleeping underneath this amazing blanket! I highly recommend it.

I am a morning person, rise & shine jump out of bed type, and when I read the cute note upon opening the box where they excuse themselves for making it harder to get out of bed in the morning, I laughed it off… they were right.

Most amazing sleeps, no more night sweats, I feel an instant relaxation when I get under the blanket, you know, like… Ahhh 😌 I now fall asleep with in 15 minutes i/o 2hrs!!!

Thanks HUSH for creating the eighth world wonder 😴

When I ordered Hush I was skeptical because there were some bad reviews regarding the customer service and quality of the products. I have to say, my experience has been the exact opposite. I texted them to ask about their response time for issues - they immediately responded. Within a couple of DAYS my items arrived. I ordered both the 2.0 cooling weighted blanked (king size) and white 2.0 cooling sheets. They have far exceeded my expectations. Hush has been nothing but amazing to work with, their customer service response time was amazing, they follow up and track your order, the delivery was quick, the packaging was well done and the quality of items has been amazing. The only thing that was less than perfect was the corner elastic band on the fitted sheet broke but I used a safety pin to hold it in place and it has been holding. You also do not need the elastic band, it just helps so that the corners don't pull up through the night. I would highly recommend Hush to friends and family.

These sheets are soft and flowy. So nice. Seem to follow up to the cool hype!

Fantastic service, and the products are the best on the market. Highly recommend.

Just terrible customer service. Chose a Canadian company because of the expectations of better service. Ordered in Nov for Jan delivery. Delayed to February, then March. I decided to cancel. They said no, but were sending free pillow. I received notification that the pillow was delivered but I didn't get it. Notified them that I didn't get it and wanted to cancel ... Too bad. They sent the blanket anyway in mid April. They will take it back but I need to send it to them (at my postage cost) AND pay $170 for the pillow that I never received. Will not take the blanket back at their North York facility (Covid - are you kidding me?). Never buy from these clowns!

I love that you can remove some of the pillow filling (and store it in the supplied bag) and adjust it to your liking.