Hushblankets Arvostelua 

I have ever seen irresponsibility and bad company. Three months ago I ordered cold sheet from Hush. Unfortunately I haven’t gotten yet. I send many times email about this issue but nobody didn’t solve my problem. I have paid 150 dollars, but nobody didn’t refund me even though I send email many times.

I bought the Microgravity duvet along with the cooling sheets/duvet cover in April 2023. I sleep very hot and would have trouble sleeping. Since buying the sheets and duvet from Hush, I sleep so much better and cooler. When I use non-hush sheets, I feel the heat right away and I’m now buying another 2 sets as I cannot sleep without my hush 2.0 cooling sheets. The duvet and sheets are very good quality and very soft. My husband, who does not sleep hot, loves the sheets too!!

I ordered hush ice sheets August 2/23. It was a pre-order and they were to be shipped the first of September. My credit card was charged on August 02 and still no sheets. I have reached out to this company several times and each time it is a different answer. Either they say they are still back ordered or they will be shipped in 7 to 10 business days. Then they back to saying they are back ordered. Not sure how a company can sell a product, charge the customer and then 2 months after still have no product. Not a happy customer.

I bought the weighed blanket and set of sheets before I ordered a mattress from them. I got scared off by all the bad reviews of not honouring the returns and it took a while of persistent pestering and threatening to involve the credit card company for them to take the mattress back. Have not received a refund yet. There are better companies out there. Don't take the risk.

The king size duvet covers that I bought in 2020 have not lasted. The ties break off. The zipper has broken and there is nothing the company will do. I think that if I buy the blanket then I have to buy the cover. I wish there the company would help with this. Honestly, they offered me $20 off a new duvet cover. That just seems like they aren’t prepared to stand behind the flaws in their product. It is expensive to purchase.

As the other poor reviews, I have not received my order FROM MAY 2023 !!! I too was told of these shipping 'delays' but continue to see sales and ads on Facebook. I too was told that I could not cancel. Only option is to try to get the credit card company involved. This is ridiculous to see so many others with the same experience. Seems like my emails are going unanswered now ...

Is this a scam? Ordered August 20th or a birthday expecting the 2-4 business days as stated online. Called to follow up twice. Still no update on when I might expect my order.

If I can give them a zero, I would.

I have "pre-ordered" my weighted blanket plus a couple of other items that weren't on pre-order - it was supposed to ship "at the end of August". It is now September 11 and my product has not shipped. When inquired they said there is a strike at the Vancouver airport so they cannot ship my products to me.

I asked them to cancel my order as I've paid and been waiting since the beginning of August.

They advised that due to their "busy-ness" they cannot cancel the order. I will have to accept the package and then initialize a return.

This is very very disappointing and HUSH's customer service's inability to do anything is also extremely concerning for the consumer.

BUYER BEWARE; ordered product on August 7th received email August 9th that all have been shipped at 6:30am and by 12:00pm all have been delivered. This was not the case. Only received blanket and cooling sheets not my mattress and bed frame. Been in constant communication with their customer service team receiving different responses each time. Purolator picked it up it should be arriving, the product was out of stock it takes 4-5 days to make then it ships, delays at the port for products, product it still out of stock but it is made now so should be shipping, we have emailed distribution to see what's going on give us 2-3 days then we will let you know (they never do), we have received an ETA (this was last week) all products are going to be shipping this week to you. Reach out this morning and it is the distribution email excuse again. Take this from me and many others order elsewhere there is no urgency within this company to fulfill your order and they do not seem to care. I have been more then patient with them but it has wore thin. Thanks to the person who wrote the review about 30 days and no product you can cancel due to the consumer act I will be doing that now as well.

Hush does a great job of advertising their product. However getting the product to the customer is not as efficient as it should be. I am disappointed and disillusioned. Ordered the sheets on Aug. 24 (at the same time I ordered our new mattresses) and am told they will arrive in the next week or so. Have a new bed arriving next week and possibly no sheets to put on it. So after spending $617 for 4 sets of hush sheets, I will now have to make an additional purchase at a store, to ensure we have appropriate bedding for our new mattresses. The old adage: Buyer Beware seems appropriate. The company's cavalier attitude toward order fulfillment and customer service leaves much to be desired.

The blanket is like any weighted blanket and their customer service was the worst we have ever experienced. First it took months to ship, then when they told us it was actually going to ship they kept pushing it for over a month. Then when we "received" our order we didn't actually receive half of our items..... Then reaching out to customer service they didn't want to help us.

I would not recommend them. Horrible company. Plus looking at their website, they are not actually showing the true reviews.... Completely biased, and false.

blanket is just okay but trying to put together the puzzle of zipping the comforter to blanket is the most frustrating thing ever, it never gets easier either. i want to burn the thing tbh. would not recommend

They did not ship on tiem and will not give updates. They refuse to refund the amount and have some of the worst customer service I have dealt with. Avoid at all costs!

Horrible customer service. The worst experience I have ever had as a customer. Paid a premium to support a local company and have had to follow up and chase after my order to get them to ship it. When it finally arrived, after a month, the mattress is a child sized mattress when I paid for a king. So frustrated with this company.

Ordered over 3 weeks ago. No updates and they will not refund me. I will be returning the product when ever it arrives. Reporting to the BBB

I really want to like this company and brand because they bring a lot of positivity but it seems ever since they were sold, the ego has gone to the owner's heads (Arron) it's unbelievable, there needs to be a class action lawsuit, and if anybody reading this really wants to get results like I did go to the head of Sleep Country and tell them your experiences find them on LinkedIn and social media they actually got the girlfriend of one of the co-owners Hannah (Its Hanna Eve) is the ID to write a fake positive review since the Yorkdale store was down to one-star rating on Google. I noticed that after they had all their friends and family right positive reviews and they changed the address to their corporate address now. I'm going to keep fighting for what's right the biggest issue is I know people that happened to where they give a free unwanted product like a pillow and then charge additional shipping for the return which is crazy since it was not requested in the first place.

Do not support this company! I’m ashamed to even acknowledge HUSH is Canadian! Beyond terrible customer service! The deception is unbelievable. Great product but terrible service. As a result I will be returning everything and not purchasing anymore products. Save your time and your money!

I wrote a lengthy review and it was deleted by trust pilot for some reason, so here goes again...

I paid 311$ for a blanket on the 25th of July, and after 6 days still hadn't rec'd shipping notification, so I emailed them and didn't hear back a so I emailed them again a couple days later.

I phoned them after 10 days & was told my bank held the payment on suspicion of fraud (I paid by credit card, and the payment posted to my bill the day after I ordered, as it always does). Agent told me she'd talk to mgmt and put me on hold for 15min, then returned & said they insisted that's what happened, & to contact my bank, & I said I paid by credit card & that the transaction was on the statement I just paid, & they said they'd investigate. They never phoned back despite taking my information.

I contacted my CC company that day, & they looked into it & said I was correct, that it was paid, & that Hush had my money. They also recommended I contact their security department to investigate the matter. I thought I'd hold off on that until I heard back from Hush.

At 15 days, I rec'd an email from them advertising to me to buy more things, so I emailed back saying they should send me what I paid for before they go emailing me to sell more things. They emailed back saying it was on back-order & that it wouldn't be in for about a month or more, & that if I wanted it now, I'd need to change colours.

I phoned them about an hour later & inquired about why it wasn't sent & why nobody contacted me back & why I was told it was on back-order & was told by this agent that the item is NOT on back-order, but that my order was being held on suspicion of fraud by their sales dept. There was also no record of the previous call, no notes on file about my previous call. Again I was told I would receive a call back, this time I asked how long & was told it would take up to 5 days for them to speak with a manager, and was also told it's not possible to escalate the call, & that no supervisor or manager was on site to be spoken with. No call was ever received back.

3 days later, I received an email asking how my experience was, & I said in there what I've said in here. The next day, I received an email stating that my order had been cancelled, and that they had refunded my money. The money was indeed refunded, I checked my CC statement every day until it was.

Horrible customer service, horribly run business. After seeing all of the positive reviews for the blankets on product review sites & even by a sleep study company, & seeing that they had even been on tv, I didn't think they'd be a bad company, & didn't think to check here, and I wish I had b/c I'd have saved myself a lot of unnecessary trouble.

UPDATE: after my 1 star review I received a generic email apologizing for the delay, but of course not offering a refund. Instead they gave me a $40 voucher to use on my next purchase. Make another purchase so they can steal more of my money and not ship me what I paid for? No thanks, never again. Complete incompetence and horrendous service, do not buy from these thieves!!

We bought three weighted blankets. Over $800.00. They sent one the wrong size and colour. They said no problem we'll make it right. Now they are accusing me of trying to get the right colour cover for free. Terrible customer service. Overrated company on it's way down.