Hushblankets Arvostelua 

Recently bought the weighted blanket from them. Opened the box and saw that the threads were coming out from all the sides. Extremely low quality make. At this point I don’t even know if they sent a used blanket. Absolutely no response from the customer service, it’s been more than a week since I’ve been emailing them. This is a complete scam. Do not fall for the fake reviews on their website.

This company is a zero star company. After placing an order, I wrote back very shortly afterwards saying to please cancel. The guy used extremely unprofessional language and said it hasn’t left our warehouse yet, but I can’t cancel. It’s been nearly a month and this company has yet to issue my my refund (I intercepted the package on route and had it immediately sent back to them)

When they received the package, they weren’t going to tell me. I had to fish for that information and prove that someone signed to receive it.

Now I’ve seen multiple emails and they say it’s being discussed with a manager and all this nonsense. My credit card company is aware and is about to pursue this as fraud once the full 30 days are up. Time is ticking fraudsters - will you return my money yet? Has “management” given the ok? Which is ridiculous as the company was made fully aware that this was being returned before it even left their warehouse. Not sure what the hold up is except to see if they can get away with flat out stealing from people.

Absolutely shameful farce of a company. my credit card provider will be pursuing this very soon as a fraud case against a fraud company.

Horrible Customer Service. Bed Frames are final sale only because they mention 1 line in their return policy. Nothing on the product or buy page. Meanwhile, they plaster the 100 day mattress policy everywhere on the website. I want to return an unopened box because it was ordered by mistake and customer service as no intention to help.

DON'T BOTHER. Products are crap and if you try to return them they will "review" your request for 5-7 business days (supposed to be a hassle free return) and ghost you. When you go to their customer service chat and ask to escalate or speak to a supervisor they just END THE CHAT!! SCAM STAY AWAY

I spent $700 on a new bed set with them (in king size) … when it finally showed up… way late.. the king size sheet set… didn’t have king sized pillow cases. My pillows won’t fit in them. Talked to support, they wouldn’t do anything other than a return with a restocking fee…. Even though their website.. on the product I purchased… SAID it came with king size pillow cases …. But apparently the color it chose for me (because there wasn’t any more) as part of the king set.. didn’t have them… but again.. didn’t say it anywhere.

Fast forward a year…. The quality is terrible, zippers on the duvet cover and light and cheap and constantly separate.. the thread from ALL of the seams in the duvet are falling out or loose, the zipper tore, and within 2 weeks of receiving them.. all of the elastic straps on the fitted sheet to hold them to the bed … broke.

Don’t waste your money. Get sheets from Costco instead.. those are still going 4 years strong and as comfy as they have ever been. My hush gear, has disintegrated - will not go back.

Conveniently enough.. you can’t leave them a review on Google … or their website .. curious as to why…….

Entreprise malhonnete
Achat d'une hushblanket avec choix de livraison en France - j'ai du payer l'équivalent du prix d'achat en droit de douanes que l'entreprise refuse de rembourser alors que tout leur site internet n'indique à aucun moment que des droits de douanes pourraient s'appliquer

We bought sheets 1.5 yrsa ago, they did what they claimed and were cooling but we woke up this week and noticed a big, 6" tear in the sheets. We have two sets and have been rotating them in with our other sheets. We wash them according to the instructions and they are threadbare and are falling apart. I contacted customer service and was told that there's a 1 year warranty so they can't help. This is extremely disappointing as we spent a lot of money on these sheets. I have had other sheets for other places that have lasted for years and years, so I thought that we'd have good quality here. They should be able to stand behind the quality of their goods.

Would give zero stars if I could. Cooling sheets had holes and a tear within 3 months. Told they can give me hush bucks (hush money?) so I can buy more crappy sheets. Customer service is the worst. Don't buy. Run.

HORRIBLE experience and quality! They sent the wrong sized items and despite my multiple attempts to fix the issue, customer service were incompetent and did not care about helping. I asked to return the items as is my right under consumer law, but they just ignored my emails and would not refund me despite them sending me the wrong items! DO NOT TRUST! DO NOT BUY!

I bought a king sized “cooling” blanket for a gift. They gave a free set of “cooling” sheets with purchase as well. Neither are good quality. I tried to leave two separate reviews on the site and they won’t post them. They’re poor quality and I don’t like the material. They are not cooling. Sheets are way too XL, blanket is way too small for king bed. Shows all water stains from dog drool. Impossible to wash and zip/unzip, not allowed to dry. Should’ve read more reviews because the site only posts mostly positive ones. Can’t return as it would cost over 50 bucks because you have to pay your own shipping. No such thing as “100 day risk free trial” when you have to pay. Very disappointed, waste of money for how expensive it is.

I ordered a blanket over a month ago. Website did not mention anything about back order and nor did they ever email me to tell me it was. I had to reach out to be told it was back ordered. Over a month later still no shipping notification. Go to cancel my order and they will not cancel it but they had no problem charging my card for something they couldn't fulfill. Worst customer service I have ever dealt with. Not my fault you don't have inventory to ship and make the customer wait months to receive an item. Absolutely brutal

I would not recommand buying this blanket since 17 months after we bought it and had only washed it once (following the washing recommandations) the zipper fell off so we cant put back the cover on. We tried to get it replaced or repared with Hush but were told that there is only a one year warranty and there is nothing to do. I have bought a cheaper one on Amazon for my son and after 3 years of using it and washing it there is no issues at all. Poor custumer service with Hush, verry disappointed. Especially after paying more than 350$ for it.

I don’t even feel right giving these guys 1 star. This is the absolute worst customer service I can ever recall in my life. It's absolutely dreadful and almost like they are trying to be terrible!

Their return policy is absolute BS. I am over 3 MONTHS and haven't received my blanket cover or sheets and they wont even let me cancel my order even though they are now out of stock and no idea when I will receive my order. The responses I get from their customer service are a joke and offer no answers or solutions. I cannot stress enough how awful this experience has been. They charged $380 to our credit card and we have recieved Nothing from them. We ordered Nov 18 2023. Today is feb 26 2024. I will tell everyone I know NEVER to buy from them. They take your money and give you nothing

DO NOT BUY ! I purchased a blanket for 300$ they decided to not bill me in 1 payment but 4. They then never charged the other 3 payments. I was never contacted once that i owed anything and no my credit (that i have been trying to fix for years) has been affected. Of course there is nothing they can do, had i been contacted by phone or email i would have paid immediately.

I wish I had read some of these reviews prior to placing an order with Hush as it may have prevented a great deal of frustration that I experienced.

I will start by saying that the product - the classic weighted blanket - is great. It is good quality and the materials were nice. Unfortunately however, when I received mine, it was defective. I ordered the white blanket and when it arrived, they had tied it with a green ribbon. The gesture was a nice idea ... but the execution was poor. Everywhere that the green ribbon laid across the white cover, there was a green line.

I contacted customer service immediately and they offered to send me a replacement. I asked them if there would be instructions included on how to return the original one and was told that I could keep it and do with it what I wished.

The shipping for the replacement blanket was a bit slow, but I finally received the replacement blanket. And yes ... it was also tied with a green ribbon and also had green lines all over the cover. I contacted customer service again and was told that they were going to expedite the matter to management and would get back to me ASAP with what to do. I hadn't heard from them so I contacted them again 3-4 days later. I was told they still had not heard back from management yet, but I should expect to be contacted within another day or two. A week had now passed, so I contacted customer service again. This time, I spoke with a different customer service agent, and this individual was very rude. Long story short, the individual refused to issue a refund or send out another replacement until I sent both blankets back to them. I explained that I had no problem sending back the blankets (even though I had been told I could keep the first one) but that I wanted to ensure that I received a suitable, not defective replacement first. The customer service agent had a very derogatory attitude and it was clear that she was more or less accusing me of trying to just get free blankets. I assured her that I had zero interest in keeping two defective products and that they could have them back once I received a confirmation that they were sending a proper, non-defective replacement. This argument went on for quite awhile, with the individual displaying the most horrendous customer service I have ever experienced. I asked to speak with a manager and was told that "Managers are very busy and don't have time to speak with me". I explained that I too, am a Manager and also do not have time for this kind of nonsense.

Eventually, the agent put me on hold. When the agent finally returned, she said that she would be sending a replacement blanket and a return shipping label for me to return the first replacement blanket (only). I verified that I would not be charged for the shipping and she said that no, it would be prepaid.

When I received the second replacement blanket .... it once again had the green ribbon and yes, the green lines. I had had enough - I was done with this! I immediately went online again, processed a return/refund due to the product being defective and requested a return shipping label. I included notes indicating that the product was damaged/defective and was not being returned for any fault of mine. I was no longer interested in trying to get a suitable replacement, and just requested a refund. When I received the shipping label, the instructions noted that $65 would be deducted from my refund for the cost of shipping. I sent an email and included all of the pertinent details, asking why I would be charged shipping to return a defective product. I never received a response to that email.

I was refunded the partial amount - deducted $65 to ship back a product that was defective due to Hush's own negligence/fault. I would have thought that a reputable company would take pride in their products and want to ensure that a customer received top quality goods. However, that certainly was NOT the experience here.

This was the first purchase I ever made with Hush, but it will most certainly be my last.

WORST COMPANY EVER.
I ordered a weighted blanket back in December 2023. The package arrived really quick (impressive). Unfortunately I needed to return the product as someone had already received this item as a gift. Therefore, the weighted blanket was still in the box that they sent. After several calls, many operators, several chats, and continuous back and fourth emails, an operator directed me to return the product back to the warehouse in Mississauga. I sent the package and still, to this day, no refund back to my payment method. THEY ARE RUDE, unprofessional, and extremely not helpful. Here we are in February, still no refund, no call backs, and no update on my return. If you want to save yourself a headache or any type of stress, don't even bother with HUSH.. what a waste.

It doesn't even feel right giving these guys 1 star. This is the absolute worst customer service I can ever recall in my life. It's absolutely dreadful and almost like they are trying to be terrible!

Their return policy is absolute BS. I am over a month and haven't received my blanket and they wont even let me cancel my order even though they are now out of stock and no idea when I will receive my blanket. The responses I get from their customer service are a joke and offer no answers or solutions. I cannot stress enough how awful this experience has been.

Ordered several hundred dollars worth of products from them and waited MONTHS to get them. Nobody was communicating with me during this time. Each time I reached out, they gave me a new BS estimate for their delivery timeline. It's been three months and I still haven't received all ordered products. They happily took my money right away. Will never order again!

Worst company ever. Don't believe their 30-Days Trial statement. It's fraud.

If I can give this company a negative I would. we got this blanket as a gift for Christmas less than three weeks. The threads are coming apart. I spoke to customer service and there’s nothing they will do even the warranty is up for 100 days guarantee that they would replace it and they will do nothing. My customer service rep’s name was Lisa and she just ended the call before we could even discuss options and then when I spoke to customer service on their chat, same thing just ended the chat without any thing resolved. very rude customer service. They do not stand by their warranty and they’re guarantees I’m pretty sure all the reviews are fake and bought.